I fell in love with a white wool rug two years ago and just couldn't stop thinking about it, and…read morewhile I don't let anyone wear shoes in my apartment I have a Goldendoodle. Right, a dog who loves the outdoors and can't take his shoes off! I bought the rug anyhow, and after a year I noticed that one side of it looked gray in areas, then I had the "aha" moment that it was where my pup likes to lie. I moved a year ago and just flipped the rug around and bought myself some time. Last month I decided to move again, and looked around to see if this rug was available in a material I could clean at home? No, wool only. I just assumed that sending a rug out for cleaning was hundreds of $$, and that was why I was thinking of calling it a lesson learned and just throw it away. I happened to see a post on NextDoor from someone asking about rug cleaning, and narrowed it down to Boston Rug and Kennedy Carpets. I get up early so I am often emailing at that time, and sent a message to both with details on the rug, size, etc. Received a message from Bahman with all the details, as well as a 20% offer for mentioning "cute dog" (the cute dog on his website is his dog). I said I was moving in a month and would get back to him when I had more details, and when I did, someone came and picked it up the next day and it was back a week later (earlier than expected!!!). I was so anxious to see it when it came back, but was rolled/wrapped up so nicely that I knew to leave it that way for the movers. As soon as I was in my new living room, I unrolled it and it is LIKE NEW!! Hooray!!!! Thanks to Bahman and his crew, I have what looks like a brand new rug again. Thanks so much to them (and the cute dog)!!

I do not recommend this company. I have used them twice. The first time was fine for one small…read morerug. We just used them again for a larger project, and I am very disappointed. POOR CUSTOMER SERVICE - I called to order a rug cleaning before the deadline of a discount promotion I received by text. I spoke with someone who answered the phone, who said the head person was out but I would receive a call back. I never did. - I called back the following week. I set up a pickup date, and I mentioned the discount code I was sent via text as I am in their system. - This discount code was not honored. I failed to notice when I paid the bill because our home is under construction, and when I called back to remind their manager she denied that I was ever sent this. When I explained that I couldn't have dreamed up such a code and it was part of the reason I gave them my business again, she still refused to honor it. - When she called to let me know about setting up the delivery, her tone and her comments were accusatory "arent you reading my emails, I have tried to reach you". I apologized, but she proceeded to say "we cant store your rugs here" - again in a very accusatory tone. The email oversight was my bad, my intention was not. As anyone who has had to go through a renovation knows, details can easily get lost when you arent living in your home space. If you are looking for a company that honors their promotions and has professional customer service, go elsewhere. Boston Rug Cleaning is not your place.

i am completely amazed at the hard work and results of this team. I would HIGHLY recommend this…read moreservice. I had a deep clean and wow.....I had no idea my house could be so clean. Not only did they make everything shiny and new (including the inside of my oven) but they organized everything including toys and books and even my refrigerator. So friendly and respectful, and wonderful with my dogs and kids!

Correct company!!! Horrible service, didn't clean much…read moredefinitely not any kind of deep cleaning for $200!! Girls spent alot of time in the bathroom with the door closed on her phone not cleaning. After there cleaning my place needed cleaning and I keep a pretty clean house, due to surgery I wasn't able to to keep up and after the experiences with this company and owners not easy to deal with. Look elsewhere for more reputable company

We had three area rugs cleaned, and the gentleman who came out did a fantastic job! We were so…read moreimpressed with the quality of his work, his professionalism, and the prompt service. A big thank you to the entire team for your excellent communication, quick response, and fast turnaround. The whole experience was seamless from start to finish. Highly recommend!

First of all, my appointment was for 1130 and they did not arrive until 2 o'clock. There was no…read morecommunication indicating that they would be late . They did not intend to move the chairs until I insisted. My rug looks worse than it did when they Arrived. they were here about 18 minutes. There were no dark triangles in my rug. I have tomorrow and it looks terrible.

This company is horrible, they quoted you for lower price and billed you double when they finished…read morethe work, and started they had spent more time on it. Stay away..

The stain on my carpet looks much worse after their treatment (see attached before and after photos…read more-- yes, the bad one is the after...) They refused to refund my payment. They don't have expertise in rug cleaning - the reason I hired them instead of doing it myself was because I didn't know how to clean my delicate wool rug without damaging the fibers. Turns out they don't either. It's harder to see in the photos, but they destroyed the fibers in an area much larger than the original stain. I should've known it would be trouble when they came back a second time telling me that they picked up a cleaner that "Home Depot recommended." I told them all I wanted was a refund (I could've threatened them with small claims for destroying my rug.) They refused, so here we are. 1 Star.

Very professional and did a nice job cleaning our couch. Jason was friendly, easy to communicate…read morewith, and offered flexible scheduling

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

I hired K-A to clean my 2 sofas and 6 dining chairs. They came quickly and did a great job…read more When they saw the mess my kids had made of the dining chairs, they were hesitant to clean them because they weren't sure they could do a good job. I asked them to give it the best shot they could and they ended up doing a great job. Two thumbs up to K-A! I'll hire them again.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

I wish all companies were this easy to work with- they were pros from beginning to end…read more When I reached out, they replied right away, managed to get me in within two weeks, came on time, did a great job and were very reasonable! Great experience and highly recommend!

Highly recommend! They did a great job cleaning off white carpets in bedrooms. Carpet looks brand…read morenew, Professional and efficient service,

Gregorian Rugs recently cleaned some rugs for me. They are courteous, great with details and do a…read moregreat job cleaning. I've used them over the years and will continue to have them clean my wool rugs

Obviously they don't need new business. Drove there to look at rugs, and was flat turned down at…read morethe door telling me I needed an appointment. Nowhere did it say I needed to call and make an appointment, and the place was empty. I had driven 40 minutes and was prepared to spend significant money on the right carpet. Clearly Covid has not had an impact on their business that they can turn away customers with a RUDE attitude. Every other business is open, of course with masks. Their loss. I went elsewhere and spent over $10K.