The product was excellent but when stacked on a 4x8 palette was about 1-1.5 feet short with tapered sides. About 3/4 cord in total. They chuck it out of a van and judge by eye so am not surprised by the lack of accuracy. I also had some delivery related 'exchanges', unfortunately. read more

Was very polite and responsive on the phone. My "cord" however, turned out to be somewhere between 60-70% of a cord. When I told him he told me not to call him again, which works for me. read more

Owner changed our delivery time three times with short notice and when we called unhappy that he had not yet arrived he called me a bitch and refused to deliver our order of wood. No respect for other peoples time or schedules. Totally rude and unreliable. Owner has anger management issues. read more

The guys who unloaded the firewood were very nice, the wood all seems very dry and is burning beautifully right now! 10/10 will buy again next year! read more

Great transaction start to finish, definitely recommended if you need some wood for cooking or just a fireplace!

Had a 1/2 cord of Oak delivered within 2 days of calling. Superfast delivery and perfectly cut & quartered for the fireplace. All premium wood, no rejects, very impressed :) read more

Ordered a half cord. Delivery was quick, pleasant driver. After I stacked it the wood measured a quarter cord. Complained to Otty who told me he would do nothing to correct the shortage - no money and no wood. "Go someplace else next time". I will. read more

Ordered 2 cords of wood from Otty Beach at Lumberjack Firewood for delivery this past Saturday (March 14, 2020). Delivery arrived, and was unloaded by the truck driver. Piled on the ground it seemed like a lot of wood but it's hard to estimate until it's stacked. I spent the rest of the afternoon with my kids hauling the wood from the pile to my wood rack, wheelbarrow by wheelbarrow. Got it all stacked and measured and it came out to only approximately 1 1/4 cords if I'm generous because there was still a small amount of existing wood already in the rack. I measured and re-measured, I wanted to be wrong. But, no way around it. My rack is single row, 24 feet long and stacked a pretty even 5 feet high. Average wood length is about 16 inches so the math is straightforward. Contacted Otty Beach, and he argued with me and got pretty nasty. I offered him the opportunity to come measure it for himself, but he wouldn't budge. He said he'd send the truck back the next day and collect all the wood and give me my money back. Well, not really the point in my opinion. It's good wood, and I do need firewood. I'd spent the afternoon with my kids stacking it and the thought of it all being taken away and our efforts being wasted wasn't really acceptable. And, I really don't think it's fair that he can then just sell it on to the next guy who might not measure it for accuracy and they get ripped off too. I asked if we could come to an agreement, I was willing to accept a $250 refund from him, basically 1/2 cord worth, but he told me where to go and has since stopped responding. My advice to any potential customers is MAKE SURE you know how much wood you are buying. A cord is 128 cubic feet of wood, and yes there is some ambiguity around how tightly stacked etc. etc.... and if it was close I wouldn't care, but this wasn't even close. Caveat emptor! read more

Ordered a half cord of firewood. Quick delivery and good quality wood but was short by approximately 1/3. Contacted Otty Beach after I stacked the wood. Was told to go elsewhere next time. I will take his advice! read more

I am amazed at how great this company is! I called and left a message and a text saying that I would like a load of firewood the next day or as soon as possible. I got a call back within five minutes from Otty and he set me up an appointment for the very next day at 10am. He called at 9:50am letting me know that he was around the corner. He unloaded all the firewood himself, which was a very hard job, and he did it very quickly with a really cheerful demeanour. He was incredibly pleasant, personable, and professional from start to finish. His prices were more reasonable than anyone else and less than I had thought! He also brought me 3 boxes of kindling for free!!!! How's that for quality of service?! Amazing that's how! The wood is a gorgeous mix of harwoods, bone dry, burns great, and he even threw in a few extra pieces. I honestly couldn't be happier with how everything went, and in this day and age where customer service and pride in your work is non existant in most cases, Otty was a breath of fresh air. Can't recommend him highly enough! read more