Eco Paving did good work on my patio and the installation crew was professional, courteous, and…read morehardworking. My issue was not with the workers -- it was with the pricing structure and sales process.
My patio was only 263 sq. ft., but I was told they have a 300 sq. ft. minimum charge. I was also presented with three grades of rubber surfacing ranging from approximately $10 to $18 per sq. ft. On top of that, I was charged $600 for "prep work," which the written quote described as including pressure washing, weed removal, grinding, crack sealing, edging, weed treatment, and general cleaning.
In reality, the prep work consisted of less than 30 minutes of light pressure washing. No grinding, weed removal, crack sealing, edging, or other significant prep was required or performed.
When I raised concerns with management, instead of simply acknowledging that the minimum charge may not have made sense for a small patio like mine, I received a lengthy explanation about employee wages, Vancouver operating costs, truck expenses, and equipment costs. I was even asked how I thought they should change their business model, which I found inappropriate.
To their credit, management did eventually reduce the bill by $200 after discussion. However, I still believe the pricing and minimum charges should have been explained far more clearly upfront, particularly for smaller jobs where the actual prep work may be minimal.
Bottom line: the finished product looks good, but I strongly recommend that customers ask detailed questions about minimum charges, prep fees, and exactly what work will actually be performed before signing anything. There are other companies out there, so get multiple quotes and compare carefully.
