I am sharing my experience with the service I received from Carl's Mower regarding my 2-year-old…read moreHonda HRX217 self-propelled lawn mower. My experience has raised serious concerns about their service practices, warranty support, and customer treatment at this Honda dealership. On April 17, 2025, Carl's Mower performed a camshaft replacement under Honda's official safety recall warranty service. During this service, they also replaced the mower's carburetor without my prior knowledge or authorization. I submitted a written complaint to Carl's Mower about replacing the carburetor to which they responded by stating they would strive to improve communication. On May 8, 2025, I had to return the mower to Carl's Mower because the mower would no longer idle - an issue clearly related to the newly installed carburetor. Later that same evening, I received a voicemail saying the mower was ready for pickup. When I arrived the next morning, May 9, the sales representative asked if I had used any ethanol-containing gasoline in the mower since their warranty work to replace the camshaft. I said Yes, I used regular unleaded gasoline from the gas station which contained up to 10% ethanol (E10) - which fully complies with Honda's published fuel recommendations. Despite this, they refused to perform any adjustments under warranty, citing the use of ethanol content gasoline was a disqualifier, and that I would have to pay to adjust the carburetor idle. I pointed out that even the Honda Owner's Manual (WPC.204008.2021.04) on page 15 explicitly states that gasoline containing up to 10% ethanol (E10) is acceptable. The representative stood by their decision and reiterated they would not perform any service unless I would pay for it. I refused of course and asked for my mower back. To my surprise, when I left the building, I found they had strangely already loaded my mower into the bed of my truck without my knowledge or consent. After bringing the mower home, I personally adjusted the throttle cable to correct the idle issue. But when I went to fill the fuel tank, I found a significant amount of dirt and debris inside the mower's plastic fuel tank - as if a handful of dirt had been thrown inside. I have used the same clean, filtered gas can for years and cannot explain the dirt contamination. The only times the mower has been handled or refueled were during Carl's Mower's camshaft recall warranty work and the follow-up carburetor service. I thoroughly cleaned the tank, the lines, tank filter and carburetor bowl, and refilled the mower with gasoline. There was no dirt or contaminants in the gas tank. Since then, the mower has run without issue, and no further contamination has appeared. This experience leaves me deeply concerned about Carl's Mower's service integrity: * Unauthorized part replacement * Not providing the old carburetor part when requested * Refusal to provide follow-up service on their own parts replacement work * Misrepresentation of Honda's safe fuel guidelines specifically regarding the Authorized use of 10% ethanol containing gasoline * Apparent mishandling or contamination of my mower's fuel tank Based on these events, I no longer trust Carl's Mower and will never return, choosing to take my business to Lynden. I am also disappointed that such a dealership represents the Honda brand, which I have long trusted for quality and reliability in my mower, pressure washer, and generator for decades. Customers deserve authorized service centers that act professionally, follow manufacturer safe fuel guidelines, and treat warranty claims with integrity.

I'm somewhat conflicted on my review but here it is. I am a return customer but may go elsewhere…read morefor future lawn equipment needs. The good: This is a great local business if you're in the market for yard equipment. Staff seems to be knowledgeable and provide several options for whatever you need. The store is clean and easy to navigate. When purchasing a chainsaw, we received a personal demonstration with instruction. You certainly won't get that at a big box store. Could be better: It's very annoying that, on one occasion while shopping with my husband, Carl primarily spoke to him. I was the primary consumer, asked questions, and made the final decision when selecting a chainsaw but received only a few glances. If you are a lady, you understand how rude this is.

Planned a 16 x 16 deck with their help. Went with timber tech and hidden fasteners. Waited for the…read moreMemorial weekend sale on decking...just happened to go in Friday before and was told it was the last day...wasn't on the weekend ???. Having been told all product was on sale, found mine not listed on the flyer. Go figure.Manager extended sale to my product. recieved my decking a week later. Noticed a few with damage from strapping. Once I opened the load, 10 of 38 boards had serious scratches, some had imbedded rocks, 3 of 4 fascia not usable..at $100 plus each, handling in the supply chain and shipping leaves a lot to be desired. Sales guy got Timbertech to cover and replace. After nearing completion, needed 4 more boards to finish, specifically asked for new product. 3 of 4 came scratched...again, also realized I had been sold a supersize box of hidden fasteners for 500 sq ft...my deck is 250....so half left. $480 a box..vs. $299 for 1/2 box....so out another $180...yeah, sorry about that man....not going to talk about the inconsistencies in color, thickness, quality of the framing wood.... People seem friendly enough, just not quite customer centric.

The staff was very helpful in figuring out what to buy for my deck reinforcement project based on…read moreengineering plans I had received. I bought a very large beam 6x12x12 but a few days later decided to buy an even larger 16 foot version. They had no problem with my returning the original. It was also helpful to have them forklift the beam to the top of my SUV as it was very heavy.

I am one of those homeowners every contractor dreads. I have strong opinions on what I want, and no…read morepractical understanding of how building things work. Luckily I have a contractor brother who's amazing at the planning, but finding quality supplies is often challenging. Bellingham Millwork to the rescue! They had everything I needed to make the staircase & handrails of my dreams. I didn't love the premade options available, but through them we were able to purchase all the supplies. Eliza was AWESOME to work with. Super responsive and proactive. This will continue to be our go-to supplier.

I needed material to refurbish my deck. BM helped me find…read moreexcellent Trex product. Excellent customer service.

Today I went looking for a cleaner to remove some rust stains…read more I asked the "manager" for advice.He was very ride and condescending . He said "What material are you taking the rust off ?" I replied -bathroom tiles. His response was "there is no such product that I am aware of". Really? Last time that I'll ever visit that shop...

Wow.. Katie helped me out and knew instantly what I needed.. I had been in there twice already…read morethinking I knew what I was doing..but no! Then .. Katie to the rescue.. And she is really nice!. Great selection surprised me too.. And the value for what I got!

This is a wonderful business that provides world-class service excellence. They did a fantastic job…read moreupdating my kitchen granite counter top and sink conconfiguration. They were fair on the price and are 100% committed to outstanding quality and full satisfaction. While they were great to work with on the front end, when I sought a small adjustment they were a real stand-up business and came immediately and made me a priority. This is the way I wish all businesses would operate. They are classy and have the highest character and integrity in how they operate. They deserved and gained my full trust and endorsement. Love this company.

Pallets don't get a lot of respect but they should - the hold the world up! The crew at Perry is…read morefast and friendly, even to a small quantity customer like me...

Feeding my feathered friends has always been a challenge. CHS Northwest Bellingham, on Meridian,…read moremakes it easy with the wealth of their offerings. They've been here for a long time, and I've been using them for a long time. In their pet supply section alone, they have all kinds of items and food for birds both indoors and outdoors, satisfying my African Grey and his little conure friend as well as all the juncos and chickadees in my backyard. I love walking through the store because of the great supply of all kinds of things: from farm implements, lawn care items, tools, gloves, hats, cages, more. Also found some fun toys and treats for our cat. There is a huge selection of cat and dog food, as well as stuff for less common pets such as guinea pigs, chickens and rabbits. (Were the Wallaby treats actually for kangaroos?) Lots of wonderful stuff for us humans too, especially for the holidays. Saw some wonderful silvery reindeer to go in yards, and bought some wonderful hanging tropical chimes for our house. Overall this place is a real treat.

Store is stocked full of anything you could possibly need or want for your garden and pets…read more(including horses)!! Super friendly counter help. Great seasonal sales. Lots of gift type items as well.

Always been amazing. Had so much fun nerding out at the knife counter, the younger fella whose name…read moreI can't remember was more than accommodating and really knew his stuff! I am hard to impress when it comes to pocket knives. Very reasonable prices for brick and mortar store, often seeing people charging a lot closer to msrp and higher in Seattle. Go get a sick spyderco pm2 in cruwear with canvas micarta, or maybe the salt serious pm2 in glorious magnacut! Or just a mora if you need an amazing 20$ knife. Best part of the store? Definitely be the weirdo Joe M. In the back of the house, that guy is hilarious. Maybe one of the best people I've met.

Apparently when my wife comes to the store for a drill bit and thread tap for a fitting and has the…read morefitting in hand, not knowing the exact size of the fitting is enough reason to treat her like an idiot. Do better people, you just lost a customer. Westside building center in lynden took the time to track down what was needed in a kind and professional manner, they will be our first choice from now on.