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    Lumber Liquidators

    3.2 (6 reviews)
    Open 9:00 am - 6:00 pm

    Services - Lumber Liquidators

    Floor installation

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    5 years ago

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    3 years ago

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    9 years ago

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    5 years ago

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    LL Flooring

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    Arhaus

    Arhaus

    2.7
    (18 reviews)
    $$$

    Customer service awful. Took almost a yr to get our cheaply built sofa that we paid way too much…read morefor. Can't even rotate cushions because they are not fully wrapped in same material. Wear is so wonky. Will never buy from this store again. Also the rug was a piece of crap too.

    Update August 7 2020: Arhaus contacted me based off this post and asked for information and said…read morethey would get back with me. I did not hear from them for some time so I paid to have the couch repaired, ironically by the same person that came during the warranty process. I heard from Arhaus today, and this person was apologetic and asked for some pictures of the problem. I will respond and tell them the couch has been repaired. They were delayed due to short staffing caused by Covid, which is understandable. ORIGINAL POST We Are Very Disappointed with Arhaus quality and customer service. We are also Disappointed in the Taylor Sofa comfort and performance. We purchased a Taylor couch set with love seat, chair and three person/long couch. The retail prive was around $6,000. The couch bent in the middle and was closer to the floor than the ends. The wood could be seen pressing against the black cloth on the bottom. Essentially the couch was breaking in half. Note that the vertical cushions fall down when you lay down and its very annoying. For the quality problem, I contacted the store and was sent on a wild goose chase, passed back and forth between a scheduler company, the warranty company and the store. Numerous conversations. Numerous phone menu navigations. Finally the technician came examined the couch and said the front main beam was made of two pieces held together by staples. The staples were bent. He said he would take it apart, remove the staples and use screws to secure it better if was authorized to repair it. Why didn't Arhaus use screws in the first place? He said he would put in a report to Arhaus and they would contact me about next steps. Arhaus responded by email, unapologetic and stated the set was purchased as a floor model and it wasn't covered under warranty. If the sofa is not covered under warranty, why was I sent through the warranty system?  Why was I speaking to Warranty people?  Why was I speaking with schedulers?  Why did a technician visit?  As soon as I called the store they should have told me there was no coverage...I wasted ALLOT of time and energy managing this issue FOR Arhaus. The furniture is supposed to be a higher quality piece of furniture and did not make it past ~3 years of use.  It is amazing to me that any couch can bend in the middle....let alone one from Arhaus Furniture. And no apology initially (she apologized after I complained they didnt).  I would have hoped even for a canned apology statement in en effort to try and keep us as Arhaus customers, not to mention it's there right thing to do. Other companies have offered sincere apologies and turned a negative to a positive. At the moment it is all negative regarding this issue. In summary, based off this one experience: Poor customer service. Poor quality. Our last Arhaus purchase.

    Lumber Liquidators - buildingsupplies - Updated June 2026

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