Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Don't expect them to finish the job. Left doors off, left vents laying on the floor, destroyed the…read morepaint on the baseboards. Told me the paint "flew off". Then claimed poor paint prep. Professionally painted about 5 years ago and not a scratch before Modern did the floor. No attempt to address the problem. Charged my card for the balance and now they don't answer their phone!

Modern Floors on Secor Rd, Toledo, Oh. just completed my carpeting project. The whole process from…read morestart to finish was a great experience. The person who helped me pick out my carpet made some excellent suggestions, let me take samples home and made the daunting project of picking out carpeting very easy. The person who measured my rooms was Rick and he was very friendly and made me feel at ease. The installers did an absolutely beautiful installation job. They handled all of my furniture with the best of care and were really respectful of my property. Thank you Modern Floors for making this process easy for me! I am a single person and some things are very difficult when you have to do them alone.

Jim refinished my hardwood floors in April -- great price for an amazing job! The house was nearly…read more100 years old, floors must have had carpet down at some point, they looked horrible. Jim took his time, finished the whole downstairs, upstairs and actualy staircase in 3-4 days. They look as good as new! Thanks so much Jim!

Poor Service ... Limited Installers. We have purchased flooring from this business for more than 35…read moreyears... for our last three (3) houses... including an entire 2,900 sq ft house. Recently, we needed to have the carpet stretched to put our home on the market. I got nothing but the run around for two weeks ... no return calls or follow ups ...etc. Then when I called for the final time they informed me that my carpet was too old to stretch. That might be a valid point if anyone had actually bothered to come out and take a look! In reality, while the carpet is older, it has been stretched twice without incident and is in excellent condition (thus making it infinitely more pliable). To add insult to injury, the reason that we have had to have it stretched in the first place is due to poor seam tape placement and installation! Now we are left hanging because no one wants to bother stretching carpet that they didn't initially install! Why can't companies see when they treat customers like this that it has long term implications for their business? In this case, they have lost our future business ... we are just completing the renovations on a 4,200 sq ft home and I was planning buying my carpet where I always do .... now, not ... add to the mix the lost business from friends, family, coworkers and future customers that do their research online.

From the owner: Faithfully serving customers since 1969!…read more Townsend Carpeting is a family owned business. We have been serving our customers since 1969.We pride ourselves in making sure our customers get the best service, selection and quality installation.

I went to Carpets by Otto(Angola Road, Toledo) based on the recommendation of a friend. I believe…read morethe front counter guy's name was Craig. He was extremely helpful in assisting me to choose the best pad and carpet for my needs. I chose a carpet and pad, then arranged for delivery and installation. There was about a two week wait from ordering my carpet to the carpet being delivered to the store. At that time, I arranged installation. They allowed me to stretch the installation over two non-consecutive days so I could get my furniture and other possessions moved and out of the way. There were two separate installation crews and both were friendly and efficient. It was raining both days and both crews took great pains to not track in any mud while they were in and out of my house. Both crews did an excellent and efficient job on the installation and were on their way much quicker than I imagined they would be. The carpet looks fantastic and feels good under my feet. I definitely would recommend Carpets by Otto on Angola Road in Toledo, Ohio. You can buy carpet elsewhere, but if you buy carpet from a specialist, you're getting a level of expertise you might not get elsewhere.

Had 2 rooms of carpet installed on 2 different days and both sets of installers were pigs! One…read moredidn't bring a vac because it had broke week before. They were going to put new pad over dirty dusty floor but we had them use OUR wet vac to clean!! Do not recommend! Use Modern floors I heard they do a much neater and cleaner install!

Achilles stretched my carpet initially and I then had my carpet shampooed. After the cleaning the…read more carpet needed to be retrenched again. Brandon came immediately to restretch the carpet and did a great job. He honored his policy of guaranteeing his work to make it right up to one year. He did a great job, was conscientious, and cleaned up after his work. Bronson, thank you.

Great, prompt, knowledgeable, reasonable!! Can't ask for more than that. I highly recommend…read moreBrandon!

Best quality service, second whole home done with Mike. You can trust him with service, really…read moreknows how to lay carpet. He is neat and respectful to the client. We had taken out the small furniture to make it easier and my 3,000 square ft home was done quickly but efficiently because has many years of experience. The cost was more than fair.

From the owner: I’ve been operating this business since 2002, very professional and so much experience Customer…read morethey will be very satisfied. We use power stretches for all carpet guaranteed

Bob is very knowledgeable, and does extremely good work…read more He's also easy to work with. We highly recommend him.

From the owner: Bob's Express Carpet and Flooring is your trusted mobile flooring retailer, serving both commercial…read moreand residential clients with high quality floor coverings. We bring flooring samples to your home, offering a seamless shopping experience without the need for a showroom. Our large, in stock inventory, purchased in bulk, lets us pass savings directly to you. We partner with top flooring manufacturers to provide a full range of products, including carpet, luxury vinyl plank, hardwood, laminate and ceramic tile. Enjoy free in-home measurements, estimates, and professional installation by our top-rated contractors for a full-service, affordable flooring solution!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!