Cliff came out to give us a quote on hanging shutters on the outside of our house, and take…read moremeasurements of our existing shutters. He gave us the wrong measurements on the shutters, costing us restocking and shipping fees. We ate that cost. We then rescheduled to have him come and hang the new ones once they came in. He rescheduled with us multiple times, we stayed flexible. Finally the day came for him and his crew to come and they stood us up, no return call or text. Still have heard nothing from him. I cannot recommend Cliff. Unreliable, and was unprepared for a job he claimed he could do.

I am still waiting for him to pay me 1100.00 for the judgement...... I do not recommend him or his…read moreassistant. He completely dishonest, and a thief.

Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

We greatly recommend JKL flooring to anyone. When we moved a few years ago, they did all the floors…read morein our house except the bathroom. They did an excellent job and were very courteous and thorough. Later we decided we wanted to change our floor and did not know they did tiling so I had someone else do it. We were very disappointed in the job that was done and happened to ask Tye at JKL flooring, what he could do about it. He sent Shaun Mahoney to our house to take care of it. He was very timely neat and very efficient. He dug out all the grout between our tiny tiles and acid wash the floor and re-grouted it. It looks absolutely marvelous. We are so happy with it. I would highly recommend JKL flooring to anyone and we have.

Just had the carpet replaced in three rooms and a staircase. Couldn't be happier with the carpet…read moreand the service I received. I would not hesitate to use JKL again.

Constant emails after multiple "unsubscribe" ! Poor business practices, stay away from!read more

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Mike is great and so is his wife. They give you their time and really go over ideas with you. They…read morewill come out to the house before you order. The problem was with the installers. I love my carpet but did not love the damage to my walls, one of the workers asked if he could buy something off of me and never came back to pay me. So, great place to get carpet with great owners but the installers are shady and don't do the best work.

We went to Mikes because we thought they had a good reputation..we had them install carpet in six…read morerooms a hallway and stairs..but I did not know until the installer was finished and gone that he did not power stretch any of the carpeting or I would never have paid him the balance,he told my husband that it didn't need to be stretched which is not true..all carpet needs to be stretched,I contacted the owners three times and nothing has been resolved..I will NEVER deal with them again the installer we had I would NEVER recommend..the owners feel like it is not their problem,they get your money and forget about the customer I rate them with no star.

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

Purchased my kitchen floor from salesperson there with his recommendation. It was not cheap but…read moreterribly disappointed and would never recommend. It is a tile composite and thought it would be nice but absolutely hate it. It has no finish or shine whatsoever. It scratches, mars and stains easily. I had some of the tiles replaced (at my expense) which was more of a waste of money because more are damaged now since not durable. I will be just replacing the whole floor using a different contractor.

we purchased our carpet from Finishers Unlimited it is a beautiful carpet and was very expensive…read more The brand is Milliken and the name is Grans Elegance Charming. Ron from Finishers told me the distributor was Floor star Sales. About two months ago I reached out to Finishers and spoke with Ron. My carpet is disintegrating I have fiber like particles you could say like sand all over. Vacuuming doesn't help either. If you touch the carpet it leaves sand like particles on your hand. My tile floor gets full of it as well as my furniture. I change the furnace filter every month and it is full of this carpet particles. After many emails and requesting the phone number for the distributor Ron emailed me was a wrong number. Just this past Thursday Eric the owner came out and admitted that there was a problem and that he was going to make sure a claim was filed. From the tone it sounds that Millken is very slow at filing claims. Mean while we are breathing these particles. This is why people end up suing because companies want to neglect their responsibilities and leave consumers with no choice but to sue.