Not only do they have the cutest clothes that are made with serious attention to detail, they have…read morethe sweetest customer service. I bought a dress only to get it home and realize there were two rips in the seams. I brought it back, only to realize i left the receipt at home. They exchanged it for me, no questions asked, and even inspected the new dress for tears before I left. 10/10 recommend

Love this store! I always pop by when I come to visit family. Andrea, the owner is so sweet. She…read moreremembers me even if it's been months between visits. Quality, trendy pieces. My favorite boutique in Springfield.

I'm really confused by the other reviews, as they gave me an expectation of a fun store with fun…read moret-shirts. I hijacked a few coworkers en route to a work event while we were in town and dragged them here, promising a fun store with funny t-shirts. We walked in to a very upscale hipster-type store with a few 'unisex' (yeah, to me, that mean's men's) shirts and none of them were very funny. The store was really quiet and uncomfortable.

When you walk in you are met with a wonderful aroma, a scented candle that smells divine! The gal…read morethat assisted me with finding a couple of tees explained the meaning behind the name of the shop which is really cool. I got a couple tees. One for myself and one for a friend. Great shop!

great service, great spot. They have a special curated collection of clothing that is very hard to…read morefind anywhere else. Great value as well.

I was bored and not really looking for anything. That should give you an idea of my shopping…read moreenergy. Little did I know that I was about to be very happily surprised! As I was scouting the scene, there was a rack of sale items out front with an open door. I glanced at the sale items and thought "hmm", and kept right on going. Inside the floors were smooth, items were well lit enough but not especially bright. Music was playing and conversations could be had without yelling, quite a plus. The staff greeted us and went back to their tasks. Now here is where shopping got enjoyable! Clothing was arranged in color mated sections. Think a tad like geranimals for you of a certain age! I was looking for a flowy, embroidered shirt. I found an absolutely gorgeous dress, exactly in this style, that could have been worn with leggings and boots. I search a bit more and found yet another shirt that was what I wanted. The more I looked, the more I found. I bought a round of purchases and have been fighting my entire trip not to go back in and buy more. They do not stock large numbers of the same item. Pretty much, one of each size, and then you are out of luck! **Accessibility Thoughts** The floors are smooth, dressing rooms have curtains and the door is fairly easy to open. Some clothes are hung up higher to reach, clerks may be needed to help with those.

I'm a customer for life! There is an entire section of women's wide width shoes. An entire section…read morepeople!! It's a fact my feet are so wide that I normally get my sneakers in the men's section at Academy because the women's wide with shoes are just not wide enough. For some reason they give them in more room in the tow box I guess because their toes are bigger? LOL! I found so many cute shoes and all were buy one get one half off. The clearance section also had an abundance of options so I walked out with three gorgeous new pair of athletic shoes and I couldn't be happier with the value and the selection. Customer service was also top-notch and the cashier let me know by signing up for emails I would get an additional 10% off!! Bonus!! I also will give customer service bonus points because there was a sign on the front door saying that the restroom was out of order. I mentioned to the girl that greeted me when I walked in that that was a bummer because I kind of needed to go and she took me back to the employee restroom. How kind!

I am not really sure why, but some employee kept following me around the store. She tried to act…read moreall casual about it but she was clearly keeping an eye on me until I was pretty irritated. I am in my fifties and had an suv parked outside their front door, so I am not exactly the robber looking type but for whatever reason I felt like I was being looked at as a potential criminal. I did find a few pairs of shoes I liked but I was pretty turned off if the thought of going back here in the future.

AMAZING!!!!!!!! Just bought my dress here and I loved…read moreabsolutely everything about my experience here! Ask for Katie Jankovitz! She was absolutely wonderful and knew exactly what I was going for! Thanks to her, I've got my dream dress! This shop is beautiful, professional, clean, spacious and they really make you feel special. Their selection of dresses is fantastic too! We tried another shop and we went running back to Norman's.... Seriously, don't settle on a dress until you've given them a try!

We had such high hopes walking into Norman Bridal, but our experience has been very disappointing…read more On August 2nd, my daughter's grandmother purchased a veil here as a gift from her great-grandmother who has passed away. It was meant to be something sentimental and special. The veil was not in stock and we were told it would not be ordered until they had enough orders to submit to the manufacturer. We paid $280 in cash. Since then, my daughter has chosen her gown elsewhere, and we respectfully asked that the transaction be canceled since no veil had been ordered, nothing was in their possession, and no product was received. Unfortunately, Norman Bridal has refused. Their only offer was to let her pick out a different veil, but they do not carry the style she wants, and their "no refund" policy is being applied even when there is literally nothing to return. What makes this even more frustrating is that they have now stopped responding to my emails. Instead of helping us resolve this situation, we are left with silence and a store credit we cannot use. This is especially disappointing given the sentiment behind the purchase -- a gift from a great-grandmother who is no longer with us. Instead of being able to honor that gesture, we're left feeling like $280 of family meaning and memory is being held hostage by a rigid policy. I would caution other families to be very careful here. Read the fine print, and know that even if they haven't ordered or provided the item, they will not give you your money back -- and they may stop responding once you question it.

Needed immediate mercy wear pants. They had several pants in all sizes xs to 5x. Some expensive…read more Some reasonable. Courteous staff.

Keke's Closet is always a delightful experience. The selection is abundant, I always find something…read moreand the owner Keke is an absolute gem. She is bringing new stuff in literally every single day, all day processing items and putting them out. There are clothes from children, women and men, plus shoes, accessories, some home goods. She carries everything, including even luxury brand purses, new western style and baseball hats, books. I can almost always find what I'm looking for and it's ALWAYS an amazing deal. Even if I'm hunting for something specific, like a dress for an event, or even Judy Blue jeans or brand name athletic wear. I always check there first. She's usually got it, and she always has some kind of good sale going. I highly recommend you check it out, it's for sure worth a trip if you aren't near.

Great selection of quality name brand shoes including hard to find wide sizes. Took my mom here…read morebecause she can buy quality leather shoes that you can take the insoles out of and fit in her custom orthotics. Pricing is expensive; her shoes were $160 and with $20 off they were $140.

Hands down THE best service I have had in a long time!! I ordered shoes for my granny to replace…read morethe awesome ones she had previously purchased from this location, but ended up needing to exchange due some foot issues. Not only did Mallory bend over backwards to order the shoes and ship to us (we live over an hour away) but then she and her staff were over the top helpful with the exchange. My granny tried on probably a dozen shoes thanks to Mallory knowing which shoes were made for her foot issue and what shoes would be comfortable in the styles she liked. We had such great service from both Mallory and her staff that we ended up finding two pair for my granny and two pair for me! 100% recommend this location, they know their stuff and we will be back!