I had walked into this salon hoping to bleach my hair, my roots were natural and my ends had previously been dyed black but almost a year ago. I had spoken to Luis and he explained the process. He let me know that because of the black in my hair that I would be unable to go as light as I would want to but they would do a test strip to see how light they could get it. After the test strip, I had pulled a medium brown. I agreed to bleach my hair because a lighter color than my original hair color was promised. Two women assisted with bleaching my hair. They would lather on the bleach, ask me to go sit in another chair while they assist someone else and whenever they became available, they would come and check on my hair. They did the ends, then the middle part of my hair and then worked their way to my roots. After the final wash, they were able to get a much lighter, a bit orange, color. I explained to Luis that I was scared it might come out orange but he said all i needed to do was tone it. I paid, left and went home. As soon as I arrived home my sister noticed the disaster they had left my hair. I had patches and lines all over the back of my hair. I called back and Luis told me to come back in so they could "fix" it. I went back and as soon as they were done their way of fixing it was leaving me back at my original dark brown hair color. They explained that because of the black this was as "light" as I could have gone. I let them know that if they had done the job correctly the first time then I would be at a lighter color. Luis has refused to refund me my money. I did not pay 225$ to come out looking the same exact way. Do not offer a salon style service if you can not provide it. I will never walk back into this salon and I will never recommend this place to anyone. For the price that I paid you can go to a much nicer salon with the results you expect with higher quality service. read more