Our experience with Luigi's in Blountville was disappointing in a single evening. As regular customers, ordering every other week, we appreciate their gluten-free pizza options, especially Brandon's preferred choice since he has an allergy to gluten. Our order totaling $48.00 was anticipated to meet expectations; however, Brandon's pizza was not gluten-free as we ordered. Although Luigi's noted a potential discrepancy with an additional $2.00 charge, which we accepted given the value, their refusal to correct the issue was unsatisfactory. We had already arrived at home with our grandchildren and ask them to deliver it. They wouldn't accommodate our request, despite our loyalty and previous positive experiences, led us to discontinue our association with Luigi's due to the significant customer service lapse. read more