This past November, I purchased a 2017 Ford F-250 Platinum from a new salesman still in training. I had to wait for my actual vehicle to be transferred down from a dealership up north, which was okay because the dealership loaned me a similar truckas the one I was purchasing while I was waiting. One problem for me was that the young salesman I purchased from did not call me back, or call me at all to let me know when or what time and date my vehicle would be in transport, or arrive for that matter. After two long weeks of waiting with no information, I drove down to the dealership, which was roughly an hour away, and got an opportunity to speak with the Manager Richard Andrews. Before I could open my mouth Richard told me that he remembered hearing that I had called before and spoke to one of his salesmen who had given me a bit of the run arounds, he apologized for that and offered to do whatever it took to make things right because he wanted to keep my business. Richard did just that. I won't go into all the lengthy details, but I will say that I felt like I wrote up my own deal, (within reason of course:). He and I were able to compromise and agree on what needed to take place to make me feel confident with my buyer experience at Lugoff Ford. Richard made sure that I was completely satisfied with my entire deal, and the day that he promised my vehicle would arrive, it did. Everything I wanted in my truck was found by Mr. Chris Nimmons, the Internet Manager. He stayed in that little booth until he found every little detail I wanted in my truck. All of the salesman were the friendliest, especially Deion Gridine, who has has one of the best personalities, as well as memories. He even remembered when I first came into the dealership some years ago, he described my old vehicle to the T. And another great personality to work with was one of the other managers, Markus, who always greets the customers with a friendly smile. And last but not least, Joe Scott, the "Finance Man". Joe was a pleasure to work with. He answered all of our finance questions, and no matter how many things needed to be changed, he did it all with a smile. I look forward to doing business with these guys in the future, so Ford definitely needs to hang on to them! read more

I will NEVER shop at Lugoff Ford again. I saw a car for sale on their website for $9600. When they put the paperwork in front of me the total was over $13700 with cheap add-ons being the excuse. After getting that nonsense taken off I ended up buying the car. Ten minutes down the road the tpms sensor started flashing. Turns out the sensor itself is bad and it conveniently takes a car about 30 minutes to detect a problem after the light has been reset... just enough time for a test drive without it flashing. 5 days after the purchase the engine light came on and my engine was misfiring. The sparkplug on cylinder 3 was missing half the insulator and cross threaded. 45 days after the purchase I had a complete engine failure due to coolant intrusion into the engine. This is due to a design flaw, a guaranteed engine killing problem that they just so happened to not mention when trying to sale the car to whatever sucker wasn't aware of the problem. I can't stress how much I recommend you avoid this dealership. read more

i just wanted to say i had a very good experience i called talked to donny and told him i was coming to look at the 2014 edge. when i got there he already had the vehicle pulled up and cleaned waiting on me. donny greeted me promptly and went over the edge with me and we took it for a test drive. after we got back we went inside he showed me the service department and parts area. on the way back to the showroom he offered me a refreshment. we set down he honored the price that was on the internet only thing added was tax & tag. donny was very quick with the paperwork introduced me to heather the business manager to finish my legal paperwork. when i came out of her office donny went over all the owners manual and we walked out to the car he set up my phone with the edge and showed me one last time how to work everything. i would definitely recommend lugoff ford to my family and all my friends. also if you want a nice and knowledgeable sales person ask for donny you will be glad you did. read more

"Easiest car purchase ever!!" I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't financed a car in almost 20 years, had damaged credit from divorce, but the staff immediately made me feel at home. Every part of the process was easy. They were patient with me picking out a car. They found me the perfect car, 2012 Mustang GT, great financing and answered all of my many questions. If you're putting off buying a car because of the typical "car buying hassle" , then go to Lugoff Ford, I will buy all my cars from them from now on. read more

Let me say my experience with Lugoff Ford was awesome. I had the pleasure of speaking with and eventually meeting Kenyatta Robertson during the purchase process. Ms. Robertson worked tirelessly to get me into the truck of my dreams. Ms. Robertson never gave up on getting a price I was comfortable with. I would recommend to anyone looking to purchase a vehicle reach out to Ms. Robertson. Kenyatta, thank you again for your professionalism and also for being a person who truly cares about making the customer happy. You put my needs first and that means the world to me. Thank you!! read more

I stopped into Lugoff Ford just to look around at the F-150's they had in stock not expecting to buy. I had shopped other dealers and had just about decided to purchase at on of the other Columbia stores in the area. The Sales person came out to speak with me and it was a totally diferent experience than the other 2 stores I had looked at. About 2 hours later they had me in the F-150 I was hopeing to get. Love the guys at this store and would recommend everyone to give them a try as it was a great place to purchase read more

We recently purchased F-150 from Lugoff Ford and found the experience to be very positive at this dealership, Our salesperson, Robert, was very professional and knowledgeable and great to work with. He has even followed up to see how we are doing. Payne and Chris on the upper management staff were also friendly and helpful. We felt we were treated fairly and would return. We also have family who have repeatedly bought cars there and are pleased with the service department. We would recommend this dealership. read more

My wife wanted a Blue Escape so we went to Lugoff Ford. JC Tate our knowledgable sales rep meet us outside. He pulled up the Escape showed it to us and away we went on a test drive. My wife just fell in love with it. I knew then I had to buy it. JC made the process so easy. We had a ball in the dealership. Thanks to Jason and Cris in finance this was one of the best car buying experiences we ever had. Thank you Lugoff Ford for the best valentines gift for my wife. read more

"Could not have gone better!!!!" I've bought many new cars in my life and I will have to say that this was the best experience my wife and I have ever had in purchasing a new car. Super friendly staff, very knowledgeable about the product and very sensitive to our needs...what we wanted in a car and our budget limitations. We will definitely be going back for our car and truck purchases in the future and also recommending Lugoff Ford to our friends and family. read more

"Outstanding Job" I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus some. I stop by on my way home from Atlanta. JC helped me with another truck I liked. I had to go but JC got everything ready for me when I came back the next day. I was in and out. I will only buy my vehicles from JC and Lugoff Ford from now on. read more

Lugoff ford was by far one of the best Ford dealerships we have ever dealt with. Sean Brown was very attentive and prepared when we arrived at our appointment. He flawlessly helped us find our 3rd F150 and everyone was really willing to negotiate with us. We got a fantastic deal on a truck that we had been looking for for months. We couldn't have asked for better service and we will definitely be back! read more

The service department was extremely helpful and knowledgeable in servicing my 08 Mustang. I needed a front bumper trim piece and they were very quick to analyze what I needed and facilitated the order for a new piece from the parts department. The piece arrived the next day and they installed it successfully. The entire service department was extremely courteous and professional. read more

I have no idea what these other guys are talking about, I had great service with my salesman. Found me a good list of cars in my range ended up getting a good little car for my daughter. Our salesman was Donny Smith, he was super nice and respectful, i would definitely recommend if you plan on buying there talk to him. Next time I need to buy i will head there first! read more

Jennifer at Lugoff Ford is great!! Buying a car is a big deal and I don't want to feel pressured into buying something that isn't right for me. I don't want to leave feeling like I was con'd and bamboozled. Jennifer was perfect. There was no pressure, she really understood what was important to me and made it happen. For all my car needs I will always go to Jennifer. read more

We love Lugoff Ford they are great to work with. Are regular sales person was busy with another costumer so Chantz Kelly stepped in and help us seal the deal on a new vehicle and he was fantastic to work with, vey nice young man and very polite and professional. read more

kenny is amazing he is very helpful and kind he helped me in a way i've never been helped before he was very sweet and made me feel like the car i got was meant for me and now i love my car i can't thank kenny enough for helping me read more

Spoke with Robert Treadway via phone and he replied to me via email and called to make sure I got the email. He made sure I was walking out of there with the car my budget could afford. Make sure to ask for him! read more

John is very professional, and friendly. He came recommended by a coworker and he helped up trade in our old vehicle for another and took less than an two hours. read more

went up to this dealership last week and was helped by Austin. Austin made the 45 minute trip up there worth it and the selection of vehicles there were superb read more