I rent this place as it is convenient to me regarding the distance to my residency. However, after…read morebeing there for 4 months they raise the price for 40% and luckily I am about to move out. However, on the day of moving out, when the I and the movers went in we found out 60% of my boxes was soaking wet and moldy. The roof is leaking! So all my properties are damaged. Including leather goods, furniture, clothes and electronics. Now I have to spend money to get rid of my belongings as they are moldy and wet. I called their customer service and the lady answered the phone only lightly said "oh well I don't know what to said" and she passed me an insurance clam #. Now, I am dealing with the insurance. I know this things happened but I think this should be preventable if the business plans their operational expenses on regular maintenance. Also, I was never able to contact any staff on site. I want to like this place but no, I am just very disappointed. You think it is safe to keep your stuff there but no, you are paying for a leak roof.

Trashiest place ever!!!…read more First, every other month, they up there price to the point that you cannot afford it and move out. Second, elevator always broken. Third , never have a cart to move things around. Last by not least. Always disgusting dirty and AC always broken. I am truly disappointed in display at spending almost 2 years with them. Highly recommended to not get yourself into this situation like I did.

Nine times out of ten when I'm in Houston, this is where I stay. I love how close it is to the…read morebaseball stadium for Astros games, and the Toyota Center is just a quick walk when I'm in town for concerts. The location really can't be beat. The staff here is always so kind and welcoming. They're genuinely helpful and make you feel taken care of from the moment you walk in. I've consistently had great experiences every time I've stayed here, and I'm already looking forward to my next visit.

Booked The Westin Houston Downtown last minute for a weekend in Houston to attend the rodeo…read more Overall it worked for what we needed, but there are a few things worth knowing before you book. First, the positives. The hospitality was excellent. The valet team, front desk staff, and bellman were all genuinely welcoming and helpful, which always sets the tone for a stay. The hotel is also in a great location if you're in town for an Astros game. They even sell **Houston Astros merch in the lobby, which is a fun touch for baseball fans. The lobby itself felt a little lackluster compared to some other downtown hotels, but it would still be a convenient place to grab a drink before heading to the stadium. Our bellman mentioned that our room was part of the recent renovations, and it definitely felt updated. The color palette was fresh and clean, and the room itself was spacious. The bedding was comfortable, but the unexpected standout feature was the ceiling fan. You don't see that in many hotel rooms, but it made a big difference. We didn't have to blast the AC to stay comfortable--it kept the room cool all night. Although we didn't dine at the hotel, we did walk across the parking lot to Vic & Anthony's Steakhouse for dinner (review to follow), which was extremely convenient. For transparency on price, our weekend total came to about $2,000, although that did include roughly $300 from dinner at Vic & Anthony's. Overall takeaway: The stay was perfectly fine for a last-minute trip, and the friendly staff plus updated rooms were definite positives. That said, if I were planning a Houston trip further in advance, there are probably a few other downtown hotels I'd consider first. Still, for convenience near the ballpark and a quick weekend stay, it worked. Quick Tips for Future Guests: * Great location if you're attending an Astros game * Ask if your room is in the renovated section * The ceiling fan in the room is a surprisingly great feature for sleeping comfortably * Easy walk to Vic & Anthony's Steakhouse if you're looking for a nice steakhouse dinner nearby

Great service, clean and comfortable rooms with connecting bridge to MD Anderson hospital main…read morebuilding. The restaurant in the hotel, Apicius is really good.

If you are new to MD Anderson this is a must stay. The cancer center is huge and can be…read moreoverwhelming. The Rotary house helps makes going to appointments, treatments or even hospital stays so much easier.Great staff & service. The worst thing is it books up fast so book hotel as soon as you get appointment dates. It's owned by MD Anderson and managed by Marriott.

Not the nicest hotel, but value is king and this place is a great value…read more Free parking in downtown H-Town? Hard to find! Impressed with free/included parking. Keep parking cost in mind when staying in this area, as it can get pricey. Hot breakfast inclined, and it was decent. Minus points for 100% disposable everything. I hate eating on Styrofoam and I hate eating with plasti-ware. Service was fantastic. Wonderful front desk folks. Seriously. Room was clean but a little basic/dated and definitely a little worn. Not nice but certainly good enough. And clean is most important. I'd stay here again. But I honestly might bring my own silverware and reusable dishes for breakfast.

Do not stay here. Rude front desk…read more They just don't want to be there. Dirty everything. From front lobby to showers in the room Dirty. Notice the dirt hanging off the walls in the lobby. Then notice my shower when I checked in Had to switch room because my first room didn't lock, the switches for the lights were broken and it stunk like stale cigarettes. Next room wasn't any better. Broken glass in parking lot from cars getting broken into. Security guards in lobby to prevent homeless from entering. See pics.

Went to the Spindletop Restaurant now that it's reopened. Reservation only and spectacular views…read more Chef Hernan's opening menu was interesting and and worked so well. June will have a new menu. The menu is GF and Vegan friendly ! Favorites: the ravioli appetizer was saucy and delicious. The filet was perfect but the prawn stole the show. Spiced perfectly and completed with a delicious side. Cannot wait to go back!

Having the opportunity to enjoy an amazing dinner and view of the Houston skyline on the second…read morenight Spindletop Restaurant was open after being closed for years was the best. My sister and I had a window seat which was a highlight. The staff was extremely attentive. Our favorite item on the prefix menu was Quadroni Al Carciofi. They really could have added more artichoke. It was so delicious! Given that this is a reopening event I hope that patrons on the other exclusive nights enjoy this special opportunity as well.

The Hotel Icon is my favorite hotel in Houston. Conveniently located downtown, next to multiple…read moreeateries and club venues. The staff is kind and highly accommodating. They always give me an upgrade on my room reservation, and their rooms are nicely appointed. Eventually, some of the rooms will need updating, but they are very good about addressing any issues there might be with a broken faucet, missing luggage rack etc... A particularly love their valet service, to always take impeccable care of my car. Parking is on site, so you don't have to worry about waiting for your car very long, or then parking vehicle in an lot. They even have a shuttle service that will bring you anywhere within a mile distance. We've used it many times to get a bite to eat or to get dropped off as well as picked up from concert venues in the area. They have a terrific selection of cocktails and a wonderful happy hour every day with discounted beverages. They also serve breakfast each morning, that includes waffles and omelette my request. This place is definitely my consistent go-to, where I can always guarantee a great experience.

It was our first time staying at this beautifully restored hotel that used to be a historic bank,…read moreand what a gorgeous place. The décor was already set up for the holidays and looked absolutely stunning ! We decided to have dinner at the bar, even though the restaurant had plenty of space. The service was friendly, sharing the stories of ghosts haunting the place. The best part was the food - super impressive. We shared a margarita pizza to start, then had the Thai salad with shrimp and the Greek salad with steak. Everything was full of flavor, but the real standout was the dressing: garlicky, bright, and unforgettable. Hands-down this was an exceptional experience. When we are back on Houston - we will stay there again

What an efficient moving company!! My uncle recently moved from Houston to Melbourne to pursue real…read moreestate investments and was in need of moving and shipping his belongings. After speaking with other servicing companies, he found Sunset International Shipping. They went over the moving/shipping process, covered costs, and reassured my uncle that there was extreme care placed into the items being moved. After sorting out all the details, we set a date for the move. Upon arrival, the staff of Sunset assessed my uncle's belongings. There were very important pieces that required specific care such as the piano and the marble dining table. They kept open communication with us as they packed everything, making sure we were on board with the process. Once everything was packed, we thanked the moving crew for their attention to detail with my uncle's belongings. But you know what the best part is? When you reopen the packaged belongings and find that everything was in the same condition before the whole move. My uncle called me, saying he was extremely satisfied with Sunset!

We were so happy that everything went so well with the move that Sunset International Shipping…read moreperformed for us. If you are looking for an easy, hassle free move this is the place to call, We had a Huge Container needed to be Shipped from Australia to Houston. Once we called Sunset International Shipping and James took care of all our needs explained to us the procedure and timing of shipping and arriving. We decided to go with them after calling some of there former clients and got excellent recommendations. To conclude all our Items arrived with no damage and on the estimated date, We used the trucking on there website and we were contact a few times by Mina who kept updated from the first call. They were extremely polite and professional and I am so happy I called Sunset International Shipping I will never use another company.

The Thompson is still a great place to stay on our second visit. It is billed as a "luxury…read moreboutique" hotel and generally lives up to its reputation. The room, amenities, and staff are all excellent, but the dining/service is not great. As for the most important points for any hotel, the room basics were all very good. The mattress was good quality and not worn so that it did not hurt our backs. The water pressure and temperature on a higher floor were both good. It was relatively quiet most of our stay so that we could sleep. As for the amenities, the hotel has a nice gym comparable to gyms in other nice hotels. There is access to the external gym on their property, but we would recommend just using the hotel gym as it is adequate for most people and more private and less crowded. The hotel provides a complimentary car service (tip the driver a few buck cash) up to 3 miles from the hotel. There is a beautiful rooftop pool and deck and a Helipad. Not sure if there is a self parking option, but valet parking was $60 a day on our visit (4-2026). The staff are all very friendly and mostly efficient at their jobs. One quirk of this hotel (common at similar boutique hotels) is that the lobby is on the 7th and not the 1st floor. While this is a nice security feature, you must go up to the 7th floor, exit the back of the elevator, and cross the lobby to a second set of elevators and use your key card to ONLY access you floor every time you come and go. We started exiting at the 6th floor at the gym level to avoid the traffic and staff in the lobby. Our only complaint on this visit is the dining. The main restaurant, Sol 7, was not open on our previous visit, but was this time. Online ordering was not available using the QR code in the room. When calling the number on the room service website, we were transferred to the main operator who then transferred us to room service who never answered. We had to go down to the restaurant to place a togo order in person, then go back to our room for 20 min before returning to the lobby to get our food togo-we are glad we did not order deliver to the room as we fear how long that would have taken. The next day we went to Sol 7 to eat. While they were not busy and the server was very nice, still the service was very slow. The food quality for both takeout and dine in was good and the prices comparable to those in the area. As for other dining issues, the Maven Coffee shop was extremely disappointing (see our separate Yelp review for more details). The service there was lacking, numerous menu items were missing, and the quality was not good. We were not impressed with the Taco Madera restaurant near the hotel/on their lot on our previous visit (see our Yelp review for them). There are just far better dining options outside the hotel property in nearby midtown and other nearby parts of downtown. Some are walkable in the daytime if it is not too hot and you are wiling to walk 10-15 min, others you need a ride share, but it is worth it for better dining--do not walk at night as it is NOT safe despite what others may tell you. Overall, the Thompson is still a 5 star property and a good choice for a business trip like we are on when we visit, a staycation as they advertise, or a luxurious vacation. They are definitely worth a try.

I saw two people at the desk that looked exactly alike. I said, are you the Thompson Twins? They…read moredidn't get it. I feel old now. I need someone to hold me now. In any case, the hotel is stunning if a little unusual. Definitely aiming for avant-garde and unique, and the visuals of the lighting on the Houston skyline are instantly recognizable for miles in any direction. I would give it a solid 4 or even 5 despite the pricing, except for two things. Firstly, I've had the same Valet issues as Ema P, and others. They are hyper-aggressive and shady-on-purpose, that describes a lot of Valet companies in Houston, but if you want to be a high end hotel, you need high end Valet, not The Thievery Corporation. Secondly, certain front desk and hotel staff have been nice to us, but at least 2 of them (and I can pick them out of a line up) have been some of the most abrasive, confrontational hotel staff, even in the middle of the night when nothing was happening and there was no major stress or hurry. Just them texting, followed by them abusing both of us. If not for the nice ones (and there are a few of those too), I would have gone all the way down to 1 star.

Shenita was excellent to work with in planning our honeymoon in Bora Bora!!!!! We were lost until…read morecontacting her. She planned everything from the beginning to the end. Very informative and responsive. We definitely will utilize her and her team in the future! We appreciate you so much! XO, Mr. & Mrs. Davis

My vision for a beautiful and relaxing bday getaway to Phoenix/Scottsdale, AZ was made a reality…read morewith the help of World Travels! I especially liked that Shenita offered the option of planning your full itinerary. That comes is handy for us busy people! From the beautiful hotel, spot-on restaurant recommendations, and great discount at the spa (cause who doesn't love a discount?!?!), it was one of my best birthdays yet! The ease of the planning was definitely a highlight! Prompt, courteous, and informative email correspondence. Can't wait to start planning my next rendezvous!