Kaitlin is amazing! Thank you for your reliability and consistency. My experience with this…read morelocation has been safe and affordable. It's a clean, well kept, and secure environment. Looking forward to continuing to do business with them.

Trashiest place ever!!!…read more First, every other month, they up there price to the point that you cannot afford it and move out. Second, elevator always broken. Third , never have a cart to move things around. Last by not least. Always disgusting dirty and AC always broken. I am truly disappointed in display at spending almost 2 years with them. Highly recommended to not get yourself into this situation like I did.

Definitely a great spot to get a quick bite and even better drinks. Shame I just found it after…read morealmost 6 months of living downtown. I hope to catch a bite and a quick drink omw to an Astros game soon!!! My friends and I pooped in to kill some time between witnessing a courthouse wedding and an early dinner. The drinks were perfectly mixed and the food options I oggled before our order came up looked absolutely delicious.

Booked The Westin Houston Downtown last minute for a weekend in Houston to attend the rodeo…read more Overall it worked for what we needed, but there are a few things worth knowing before you book. First, the positives. The hospitality was excellent. The valet team, front desk staff, and bellman were all genuinely welcoming and helpful, which always sets the tone for a stay. The hotel is also in a great location if you're in town for an Astros game. They even sell **Houston Astros merch in the lobby, which is a fun touch for baseball fans. The lobby itself felt a little lackluster compared to some other downtown hotels, but it would still be a convenient place to grab a drink before heading to the stadium. Our bellman mentioned that our room was part of the recent renovations, and it definitely felt updated. The color palette was fresh and clean, and the room itself was spacious. The bedding was comfortable, but the unexpected standout feature was the ceiling fan. You don't see that in many hotel rooms, but it made a big difference. We didn't have to blast the AC to stay comfortable--it kept the room cool all night. Although we didn't dine at the hotel, we did walk across the parking lot to Vic & Anthony's Steakhouse for dinner (review to follow), which was extremely convenient. For transparency on price, our weekend total came to about $2,000, although that did include roughly $300 from dinner at Vic & Anthony's. Overall takeaway: The stay was perfectly fine for a last-minute trip, and the friendly staff plus updated rooms were definite positives. That said, if I were planning a Houston trip further in advance, there are probably a few other downtown hotels I'd consider first. Still, for convenience near the ballpark and a quick weekend stay, it worked. Quick Tips for Future Guests: * Great location if you're attending an Astros game * Ask if your room is in the renovated section * The ceiling fan in the room is a surprisingly great feature for sleeping comfortably * Easy walk to Vic & Anthony's Steakhouse if you're looking for a nice steakhouse dinner nearby

Wonderful service staff. Good Omelet bar. Breakfast buffet. And a puff pastry crust Chicken Pot Pie…read morethat is not to be missed!

Be honest on check in time and procedures. If check in is posted at 4:00, why did my party have to…read morewait and hour and twenty minutes to check in? Secondly, they put you on a text wait list. Allegedly, you will be sent a text when the room is finally ready. After waiting the estimated time given, we approached the desk and the room was ready. No text and no update on the app. Terrible way to do business. But, they do not care as they have long waiting lists to get a reservation. There are other convient hotels in the area. Try one of those.

Not the nicest hotel, but value is king and this place is a great value…read more Free parking in downtown H-Town? Hard to find! Impressed with free/included parking. Keep parking cost in mind when staying in this area, as it can get pricey. Hot breakfast inclined, and it was decent. Minus points for 100% disposable everything. I hate eating on Styrofoam and I hate eating with plasti-ware. Service was fantastic. Wonderful front desk folks. Seriously. Room was clean but a little basic/dated and definitely a little worn. Not nice but certainly good enough. And clean is most important. I'd stay here again. But I honestly might bring my own silverware and reusable dishes for breakfast.

Do not stay here. Rude front desk…read more They just don't want to be there. Dirty everything. From front lobby to showers in the room Dirty. Notice the dirt hanging off the walls in the lobby. Then notice my shower when I checked in Had to switch room because my first room didn't lock, the switches for the lights were broken and it stunk like stale cigarettes. Next room wasn't any better. Broken glass in parking lot from cars getting broken into. Security guards in lobby to prevent homeless from entering. See pics.

It's a decent stay for work. House keeping everyday and centrally located. Parking is standard for…read moredowntown Houston. Valet was very welcoming.

My 2 night stay as a Hyatt Globalist was a good one. No complaints. I arrived very late at night…read moreand valet was easy. The attendant was friendly and helpful when I told him I'd need my vehicle soon. Check-in was easy as well. My room, on the 27th floor, was clean, comfy and quiet. I never heard neighbors or street noise. Everything in the room worked. In the bathroom, there was strong water pressure and the hot water came quickly. In the lobby area there's a small bar, Eisenstein Bros. (24/7) and Shula's restaurant. I ate breakfast at Shula's both mornings. They offered a buffet and ala carte menu. I highly recommend the Tex-Mex breakfast bowl. Service was fast and friendly as well. Upon check out, my bill was accurate and valet brought my car around right away. I'd definitely stay here again.

The Hotel Icon is my favorite hotel in Houston. Conveniently located downtown, next to multiple…read moreeateries and club venues. The staff is kind and highly accommodating. They always give me an upgrade on my room reservation, and their rooms are nicely appointed. Eventually, some of the rooms will need updating, but they are very good about addressing any issues there might be with a broken faucet, missing luggage rack etc... A particularly love their valet service, to always take impeccable care of my car. Parking is on site, so you don't have to worry about waiting for your car very long, or then parking vehicle in an lot. They even have a shuttle service that will bring you anywhere within a mile distance. We've used it many times to get a bite to eat or to get dropped off as well as picked up from concert venues in the area. They have a terrific selection of cocktails and a wonderful happy hour every day with discounted beverages. They also serve breakfast each morning, that includes waffles and omelette my request. This place is definitely my consistent go-to, where I can always guarantee a great experience.

It was our first time staying at this beautifully restored hotel that used to be a historic bank,…read moreand what a gorgeous place. The décor was already set up for the holidays and looked absolutely stunning ! We decided to have dinner at the bar, even though the restaurant had plenty of space. The service was friendly, sharing the stories of ghosts haunting the place. The best part was the food - super impressive. We shared a margarita pizza to start, then had the Thai salad with shrimp and the Greek salad with steak. Everything was full of flavor, but the real standout was the dressing: garlicky, bright, and unforgettable. Hands-down this was an exceptional experience. When we are back on Houston - we will stay there again

What an efficient moving company!! My uncle recently moved from Houston to Melbourne to pursue real…read moreestate investments and was in need of moving and shipping his belongings. After speaking with other servicing companies, he found Sunset International Shipping. They went over the moving/shipping process, covered costs, and reassured my uncle that there was extreme care placed into the items being moved. After sorting out all the details, we set a date for the move. Upon arrival, the staff of Sunset assessed my uncle's belongings. There were very important pieces that required specific care such as the piano and the marble dining table. They kept open communication with us as they packed everything, making sure we were on board with the process. Once everything was packed, we thanked the moving crew for their attention to detail with my uncle's belongings. But you know what the best part is? When you reopen the packaged belongings and find that everything was in the same condition before the whole move. My uncle called me, saying he was extremely satisfied with Sunset!

We were so happy that everything went so well with the move that Sunset International Shipping…read moreperformed for us. If you are looking for an easy, hassle free move this is the place to call, We had a Huge Container needed to be Shipped from Australia to Houston. Once we called Sunset International Shipping and James took care of all our needs explained to us the procedure and timing of shipping and arriving. We decided to go with them after calling some of there former clients and got excellent recommendations. To conclude all our Items arrived with no damage and on the estimated date, We used the trucking on there website and we were contact a few times by Mina who kept updated from the first call. They were extremely polite and professional and I am so happy I called Sunset International Shipping I will never use another company.

The Thompson is still a great place to stay on our second visit. It is billed as a "luxury…read moreboutique" hotel and generally lives up to its reputation. The room, amenities, and staff are all excellent, but the dining/service is not great. As for the most important points for any hotel, the room basics were all very good. The mattress was good quality and not worn so that it did not hurt our backs. The water pressure and temperature on a higher floor were both good. It was relatively quiet most of our stay so that we could sleep. As for the amenities, the hotel has a nice gym comparable to gyms in other nice hotels. There is access to the external gym on their property, but we would recommend just using the hotel gym as it is adequate for most people and more private and less crowded. The hotel provides a complimentary car service (tip the driver a few buck cash) up to 3 miles from the hotel. There is a beautiful rooftop pool and deck and a Helipad. Not sure if there is a self parking option, but valet parking was $60 a day on our visit (4-2026). The staff are all very friendly and mostly efficient at their jobs. One quirk of this hotel (common at similar boutique hotels) is that the lobby is on the 7th and not the 1st floor. While this is a nice security feature, you must go up to the 7th floor, exit the back of the elevator, and cross the lobby to a second set of elevators and use your key card to ONLY access you floor every time you come and go. We started exiting at the 6th floor at the gym level to avoid the traffic and staff in the lobby. Our only complaint on this visit is the dining. The main restaurant, Sol 7, was not open on our previous visit, but was this time. Online ordering was not available using the QR code in the room. When calling the number on the room service website, we were transferred to the main operator who then transferred us to room service who never answered. We had to go down to the restaurant to place a togo order in person, then go back to our room for 20 min before returning to the lobby to get our food togo-we are glad we did not order deliver to the room as we fear how long that would have taken. The next day we went to Sol 7 to eat. While they were not busy and the server was very nice, still the service was very slow. The food quality for both takeout and dine in was good and the prices comparable to those in the area. As for other dining issues, the Maven Coffee shop was extremely disappointing (see our separate Yelp review for more details). The service there was lacking, numerous menu items were missing, and the quality was not good. We were not impressed with the Taco Madera restaurant near the hotel/on their lot on our previous visit (see our Yelp review for them). There are just far better dining options outside the hotel property in nearby midtown and other nearby parts of downtown. Some are walkable in the daytime if it is not too hot and you are wiling to walk 10-15 min, others you need a ride share, but it is worth it for better dining--do not walk at night as it is NOT safe despite what others may tell you. Overall, the Thompson is still a 5 star property and a good choice for a business trip like we are on when we visit, a staycation as they advertise, or a luxurious vacation. They are definitely worth a try.

I am definitely aggravated right now. I went to a lovely banquet by AWA (association of women…read moreattorneys) on friday. Things were fine even though you were forced to use valet. I'm usually leery of valet in Houston regardless of the company. So, I went on to enjoy my evening and at the end of the night they asked us to pay valet upstairs before leaving. Fine. Nbd, right? Wrong. I realized on Saturday they charged me twice for valet. I called after it fully left pending status on my account and they bounced me around a few times in order to get to the right department, or what not. I still do not have the issue resolved. This is not like a $5,000 charge... this should be something pretty quick to reverse. I already wrote a review about my poor experience with the grand opening of the spa and the abrications of a prize I was supposed to win and collect- a spa day and a couple of nights stay and I still haven't had that reward fulfilled yet... There was a manager who reached out here and said he would lick into it and honor my rewards and that's been months now. Still nothing. I wanted to bring my parents here and a couple of my clients for their events but I'm definitely reconsidering after having two bad experiences with the Thompson hotel. That's 0 for 2 right now.

Shenita was excellent to work with in planning our honeymoon in Bora Bora!!!!! We were lost until…read morecontacting her. She planned everything from the beginning to the end. Very informative and responsive. We definitely will utilize her and her team in the future! We appreciate you so much! XO, Mr. & Mrs. Davis

World Travels booked our honeymoon in Nassau, Bahamas, and we had an amazing time! We did not have…read moreto guess about our travel experience because the team answered all of our questions and even anticipated the ones that we might have. We were kept apprised of itinerary changes from the airline, and there were no hiccups because everything was in order. The team at World Travels made sure that everything was taken care of for our romantic vacation. I'll be contacting World Travels for all of my trips!