PSA: RECORD A VIDEO OF THE MINIBAR UPON YOUR ARRIVAL (and any interactions with it)! Updating my…read morereview from 5 to 4 because I later received an $8.85 charge for the minibar?! I never took anything-- I have my reusable water bottle. I saw other reviews about being wrongfully charged but thought it didn't happen to me when I simply stored a sandwich... Welp... I called the front desk and they had the gall to claim I took a water bottle. Luckily I took 4 time-stamped videos of the minibar AND snacks upon arrival and departure that show that nothing was moved. And almost $9 for water... Das crazy When I corrected the front desk, they folded immediately and said they'd refund me. But I can't imagine how many people were unknowingly charged for something they didn't take. Kind of scummy if you ask me! --- Incredible price for a 2-night stay. I chose Hotel ZaZa for my work trip and came away wholly impressed. If it weren't for my schedule, I would've loved to stay a week and enjoyed their amenities to the fullest...! Bold, flashy, almost-campy decor. I love a hotel with personality ^_^ My room was no different. Patterns and colors everywhere. It was as comfortable as it was eclectic. PROS: - Very quiet. And dark. Excellent insulation all around - Extremely clean and tidy. Housekeeping is thorough - Updated and plentiful outlets near the bed - Strong water pressure in the shower. Adored the the shower products-- light, herbal spa scents, didn't irritate my sensitive skin :3 - Comfortable bed & sheets. I slept like a log - 12 PM checkout by default - Friendly and responsive staff whenever I was in touch with the front desk CONS: - The mini fridge was stocked to the gills with alcohol (not complimentary, ofc). Convenient if you wanted that, but I needed space for my leftovers lol - No microwave, can be requested tho - TV has a red light that doesn't turn off at night (???) But the cons are really negligible. I didn't have a chance to check out their fitness area, pool, or spa-- making it a goal to try them my next visit. Overall felt quite luxurious, what I'd expect of a boutique hotel. I most definitely would recommend.

Everything went well and beyond any expectations! Service was top notch from the minute we pulled…read moreinto valet to the minute we drove out to head home! Front desk 5 stars and the room was sweet and everything a boutique hotel should be! We had direct access to the poll from our room patio which was delightful!! We enjoyed breakfast before leaving at Zaza's Monarch restaurant and Julia, our server, was insightful and very helpful! Food was great and we will be back to stay again!!

This hotel had A LOT of pros (and only a few cons), but overall, we had a wonderful stay…read more For starters, it's walking distance to several downtown hotspots. Not once did we feel uneasy (and we live in the Houston area - did a staycation for my husband's birthday). A few years ago, it would be a different story. There are a few homeless in the general area, but they aren't disruptive. We stayed in room 705, complete with a city view. It was quiet and lovely. I wish the rooms had a full-size fridge and cooking area, but for downtown, the suites are just as big as a studio apartment. There's space-themed decor throughout the hotel. I found the valet pricing to be a bit steep, and unfortunately, I have reason to believe two pairs of sunglasses were stolen from my vehicle. (I realize they should have been put in my purse immediately after use, but it slipped my mind, and out of habit, I put them in the console.) Regardless, it's frustrating. It also took 10-15 minutes for valet to pull our car around, so that's something to keep in mind. The evening reception was nice, especially with the two drinks/person/night. We had chips and queso, though they had a few other offerings. Make sure you get the card at the front desk. The front desk staff will also try to sell you on destinations for a cheap rate. I'm not sure when this became a thing, but instead of telling us about the evening reception and breakfast, they tried selling us on a stay in Chicago. I really just wanted to go to our room since I did everything on the app. We also found the breakfast to be worth every penny to stay in this hotel. I can't have gluten, and there isn't any GF bread. I had eggs, potatoes, grits, and coffee. There were cereal, fruit, yogurt, and waffle-making options as well. I appreciated the coffee bar having various syrups. The hotel was extremely accessible for those with disabilities/handicaps. We saw several people in wheelchairs or with assistance. Hearsay on the Green is inside the hotel, and the food is priced well for what you get (and it's excellent). If you DoorDash, the Dasher has to leave your food/items at the front desk. They are not permitted to go up to guest rooms. The rooftop pool and hot tub offer views of the city and Toyota Center (excellent people watching). Overall, I'd stay again (but I'd ensure I brought my cheap sunglasses and not my Maui Jims).

We do conventions twice a year at the George r brown. And really this is the only place to say…read more It's spacious, the beds are comfy, room is always spotless. When we ask they provide a crib for us that they bring up to our room. It's a 3min walk to the convention center. The fridge works a bit too well and freezes my son's milk and our food, which does cayse some waste, they do have a microwave in room which is nice. Couch is a pull out bed if needed. They provide a free breakfast buffet with a omlett bar. Food is always hot and fresh, they have staff manning it and serving it on ur plate to expedite the line amd for sanitation reasons. The eggs could be better they have a chalky taste. But the bacon and potatoes more than make up for that. Staff is always warm and welcoming, making sure everything is OK. There is a reason we keep coming back

I had an amazing experience at the Marriott Marquis Houston! This hotel is beautiful, modern, and…read moredefinitely has a luxury feel from the moment you walk in. The location is also perfect if you're visiting downtown Houston, with plenty of restaurants, entertainment, and attractions nearby. One of the biggest highlights of the hotel is definitely the rooftop pool area. The Texas-shaped lazy river is such a unique touch and makes the hotel feel like a vacation destination all on its own. It's a great place to relax, enjoy the Houston skyline, and have some fun without even leaving the property. The hotel itself was clean and well maintained, and the common areas were spacious and beautiful. My room was comfortable and had everything I needed for an enjoyable stay. The staff was also friendly, welcoming, and helpful throughout my visit, which made the experience even better. There are several places inside the hotel to grab food or drinks, which is really convenient. Overall, I had a wonderful stay at the Marriott Marquis Houston and would absolutely stay here again. Between the location, beautiful property, great service, and incredible rooftop pool, this hotel is definitely worth experiencing!

One of my favorite places in Houston! I've never had an issue with this hotel…read more The customer service is immaculate, the rooms are clean, there are several food options to enjoy that are within the hotel or that are nearby (walking distance). My favorite amenity that draws me to the Marriott Marquis is the Texas-shaped lazy river, their pool and jacuzzi. Near the pool, there are endless pool chairs and cabanas (available to rent) for people to choose from which is helpful. There is a bar and restaurant available near the pool and sometimes there is live music playing which are great perks as well. Other amenities are their fitness center and the spa which are also on the same level as the pool (level 6) so everything is close range to each other. Whether you are looking for a venue to host a conference or a luxurious place for a vacation (or even staycation), I highly recommend this hotel.

Great location for this hotel, right in downtown was easy access to walk or catch a ride share…read morethroughout the city. Stayed for two nights and had a room with two beds and a king. The two beds had a separate bedroom which was great for those in different sleep schedules. Our rooms were on the 4th floor and def get the city noise. There was an Astros game too so the fireworks Friday evening caught us off guard. Each room had a fully equipped kitchen so you could easily grab some snacks or easy items to cook. Their morning breakfast is amazing with soooo many options. 8, that's right 8 waffle irons! I've never seen so many. The breakfast space is nicely laid out and there is decent seating. Coffee was also a crowd pleaser. We don't have housekeeping service so I can't speak on that. The day we arrived their digital keys were having issues so to a system issue so ended up going old school with standard keys. The next day it was fixed. Not sure what happened at the pool as the first morning there was drained but was refilled an open to guests in the evening.

This was the best Homewood Suites that our family has stayed at. The staff all around were great,…read moreand we always felt welcomed every time we returned to the property. Our room had plenty of space, with a king sized bed, sleeper sofa, kitchenette, and table for remote work. We had a fantastic view of the city, including Daikin Park. The complimentary breakfast was also one of the best hotel breakfasts we've ever had. We didn't have a rental car because everywhere we needed to go was just a short walk away. I highly recommend this property, and definitely want to stay here the next time I return to the Convention Center area.

I booked this room just a few days before we arrived. The king suite was actually cheaper than a…read morestandard room with two queen beds. The King Suite was very large. There was a lot of open space in addition to the king bed and the living room area. Even though it was February, it was actually quite warm and humid inside the room. We had recently experienced temperatures in the teens in Dallas, so being in a room with the temperature in the mid 70s, seemed unbearably hot. We had to find the A/C and turn the temperature down a few degrees. The hotel is located near the arts district where we were planning to spend our Saturday. The earliest we could checkin was 3pm, so we spent our day visiting the city and just left our luggage in the car. Checkin was super easy since we already had a reservation. Parking was included. The property has a fence around it, so the parking felt relatively secure. It was also well lit. The spots in the front were mostly taken, but you could drive around to the back of the building and easily find a space. The hotel has an elevator, but it is very slow. We used the stairs quite a bit, but found the elevator useful for carrying our bags upstairs. The view was limited and not very appealing, but the building only has about three floors. Amenities like a pool, gym, and laundry facility were also available at no added charge. The Wifi name and password were printed on the room key to make it easy to connect. Breakfast was included. The breakfast area had several tables. the meal is buffet style. They do have hot items like scrambled eggs, sausage, and breakfast tacos. You can make a waffle or toast bread or a bagel. Cold items like juice, yogurt, cereal are also an option. Two staff members were there making sure food was readily available and that things were kept clean. There were a few items that bothered me about this particular hotel. One, there was no TV reception in my room. I couldn't believe there weren't any channels, not even local channels! I was also annoyed that the bathroom sink was not draining properly. My husband had to play with it to get it to drain at all, and even then, it took a very long time for the water in the sink to empty after washing my hands or brushing my teeth. Lastly, the light switch at the entrance of the room only controlled the lighting in the entryway. I had to go around and turn on individual lights to feel like it wasn't so dark. These were minor inconveniences, but for the price, I would have expected these not to be an issue at all. The staff at the front desk were very pleasant and went out of their way to help me. On the day of our departure, my husband wasn't feeling well. They provided me with some bottled water as well as a Sprite to help his stomach. I was so touched by this offer. I wouldn't hesitate to stay here again. We both got a good night's sleep.

Convenient downtown location. The room was somewhat dated but clean, though the carpet had an old…read moreodor. Check-in on 12/28/25 around 4 pm felt odd and unprofessional. Basic information like parking ($20/night), amenities, and breakfast was not informed unless we asked. We were placed on the first floor, first room by the elevator, gym, and kitchen even though the hotel appeared half occupied at best. We could hear conversations by the elevator, and a strong bacon smell filled our room every morning, which was very unpleasant since I don't eat meat. The side door from the rear parking didn't work initially, forcing us to walk around the building in freezing weather. When reported, the same receptionist was dismissive, saying no one informed her. Despite the convenient location, this was quite an unpleasant stay and we will not return!

Came here for the Texas GOP Convention in June 2026. It's a big convention hotel, but my room was…read moretopnotch - a "Corner King" with signs of recent renovation. Everything worked and they're back to daily maid service. They have a fine breakfast buffet in the lobby, with eggs and omelets made to order. The only drawback is parking - the usual self-park garage was closed during some nearby construction, meaning that if you're staying here this summer or fall, you'll have to choose between valet parking ($80/night) or else a pretty hefty hike to garages that allow overnight and in/out parking. Note: Indoor pool only. Not nearly as cool as the rooftop pool and lazy river at the other Convention Center hotel.

I didn't stay here, but was here for an event and it was great. The staff in the large Ballroom of…read morethe Americas (which would make a great underwear brand name), was amazing. The bar staff was friendly and engaging and the food provided was great. The staff was also amazing at keeping the venue clean and clutter free with a bunch of attendees leaving plates and glassware everywhere. The lobby area was spacious and inviting and it had a Starbucks in the lobby. There was also a skyway to the convention center on both the 2nd and 3rd floor. It super close and hopefully your convention is on the same side as this Hilton, otherwise, you have a long walk to the other side.

I am in Houston on business and I decided to stay at the Four Seasons hotel. Yes, it's beautiful!…read moreThe room is spacious, clean, well decorated, and the bead is more than comfortable. And the hotel is really quiet - how refreshing! I had an issue where my TV thought I wasn't checked in, so it wouldn't work - but a quick call to the desk and all was fixed quickly. Everyone at the hotel is professional and pleasant, making my stay very enjoyable. I would definitely come back to this hotel when staying in Houston. It's convenient to so many restaurants and shopping, and the service and luxury is beyond words.

Stayed here last weekend for my wife's birthday. We stayed in a Premier Executive Suite on the 11th…read morefloor with a downtown view. The room was amazing and beautifully decorated. I let them know it was her birthday and there was a beautiful piece of cake waiting for us in the room when we checked in! We sat around and had some champagne before our dinner reservations at Toro Toro, and the front desk called us to make sure we were enjoying everything and if they could do anything to make our stay any better. Talk about customer service! The shower was unbelievable and the bed was so comfortable. Can't wait to come and stay again!

Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

We had a fabulous stay at the JW Marriott Houston Downtown! From the moment we walked in, we were…read moregreeted warmly and made to feel welcome. We had our dog, Ladybug, with us, and everyone was so welcoming and accommodating toward her, which we really appreciated. Check-in was quick and easy, and we were pleasantly surprised to receive a complimentary room upgrade with access to the lounge, which included free drinks and snacks. Our room was beautiful, spacious, and very comfortable. What really stood out to us was the level of service. Every time we came and went, we were greeted kindly and made to feel genuinely welcomed. The staff was consistently friendly and attentive throughout our stay. For everything you receive, I honestly feel the pricing is a great value. We had such a wonderful experience and would absolutely stay here again!

Love this hotel! From the check in, the staff, the complimentary waters, the easy parking garage…read morenext door, the clean rooms, the early check in, the complimentary car service, A plus. I didn't give 5 stars due to the horrible hotel smell in the hallways. It's a strong pest control smell. It had our heads hurting every time we went in the hallway. Outside of that excellent experience.

A Masterclass in Hospitality -- Our New Favorite Hotel! I…read moredon't even know where to begin with how exceptional our stay at The Lancaster Hotel in downtown Houston was. From the moment we arrived until the second we left, we were treated like royalty. The heart of this hotel is truly its staff--by the end of our trip, we felt like we had made genuine friendships and truly became part of the hotel family. The flawless service started at the door with Sam, who welcomed us with the most cheerful and polite attitude. At the front desk, Kevin made absolute magic happen. He quickly coordinated with housekeeping to get us into a room for a very early check-in, and he was incredibly personable and fun to visit with. Kevin also rushed to our aid with a first-aid kit when my son had a little fall, showing just how deeply they care about their guests. The incredible service extended everywhere. The bartenders are masters of their craft--extremely knowledgeable and brilliant at making you feel special the second you sit at the bar. We even crossed paths with the owner in the elevator; he went completely out of his way to welcome us and ensure our stay was pleasant. He is such a warm, thoughtful gentleman, and his hospitality clearly sets the standard for the entire hotel. Late one night, the hotel manager performed another absolute miracle--since the rooms feature a sleek, drawer-style fridge, she found a separate place to securely store our three bulky takeout bags from dinner. Housekeeping was equally attentive, keeping our room immaculate, cozy, and flawlessly stocked with complimentary snacks and drinks. Beyond the unparalleled service, the location is beyond perfect for exploring downtown Houston, with tons of restaurants and theaters within walking distance. Parking is a breeze with their back lot and two neighboring garages. Before you check out, do yourself a favor and purchase one of their signature scent candles at the desk--it smells absolutely dreamy and brings the hotel's luxury vibe right into your home. We have officially found our new favorite hotel and cannot wait to return!

went to afternoon tea here. the service is amazing. very attentive and friendly. the ambiance is…read morevery upscale. the food is wonderful. and they are special that you get to try as many teas as you want. most places just let you pick one. you really get your moneys worth here.