My son attends Ashland College and the other day while he was gassing up his van wouldn't start…read more After a battery swap it was clear the thing wasn't going to run any more so I checked reviews and decided any company around as long as this one must be a good place. Called AAA and they tried to send another company tow truck out but I asked for Bates towing as well and their company tow truck came out in less than an hour, hooked it up and agreed they'd take a look at in on 10/19. The tow was on 10/18. We weren't sure when they would be able to get to the vehicle. This morning 10/19 we got a call telling us the starter was shot and a price for replacement. Before noon we got a call the car was done and my son could go out and pick it up. We're a couple hours away. I cannot recommend this business highly enough. From the gentleman who picked the van up to the guy who called this morning, friendly, professional, reasonable and fast. Couldn't ask for a better experience.

My car's alternator went out as I was driving up I-71 past Ashland. I called AAA, and they sent…read moreBates to come pick me up. The driver was careful with my car, and he was very courteous and personable ... we had a good conversation on a whole range of topics as he took me and my car to a nearby repair shop. Turns out he's the third generation of this family-owned operation started by his grandfather. They have 12 different trucks, so they can handle a lot of different types of jobs. I'm hoping my car holds up and I won't need to use Bates again, but I would definitely recommend them for anyone in the Ashland area who needs a tow.

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

Went it for an oil change and it was done quickly and wasn't expensive at all. They were so nice…read moreand professional

Performed an alignment on my 2014 Chevrolet Silverado, got truck back (3) sensors need replaced,…read moresteering stability light is on....they acted like it could not have happened. Something happened during the alignment.

I asked for a full tune up and muffler repair. My car is 7 years old and my muffler was howling…read more Kiels examined several of my spark plugs and said they were fine and called to say I really did not need a tune up. They referred me to Ritzmanns muffler. My Very loud muffler with poor accceleration was simply a loose connection that Zimmerman Muffler fixed for free!!!!! Where in the world does anyone get such honest and generous work like this? I aupplaude these honest hard-working people!! Please people utilize honest hard-workers like these!!!

Always feel like they are honest and not taking advantage of me. Trust them with my carread more

This is in response to an old review that I just found concerning my old business. I pulled my old…read morerecords to see who Pam M is & to see if they were an actual customer. The actual name is Pam & Terin Mitterling. I reviewed the notes concerning their repair. The battery had a shorted cell causing a battery discharge light to illuminate. I recommended a battery replacement to correct the issue. The battery was replaced & the charging/ starting system all tested correctly & the battery discharge light was no longer on. There was no call from the customer to notify me that a discharge light had reoccurred. The vehicle in question was a 220,000. Mile Oldsmobile. In the future, feel free to use your full name instead of hiding behind an erroneous online review.

We took our car in to have alternator and battery checked. Harold indicated we had a bad battery…read more We asked to have the battery replaced and an oil change. We were charged $243. When we went to start the car the low battery light was still on!! Problem NOT solved. Harold refused to refund our money. Bad service, bad customer service. Likely sold us a battery we didn't need---it's likely the alternator as we originally thought. Now we'll be out that money, too - but NOT having the work done at A&H!!!!!!!!!! Beware!!!!

I am so thankful for Bill Harris Dealerships and Nate Bowles (finance manager) and Connor McFadden…read more(the person who sold me my Buick a couple of years ago). It didn't matter that I've managed an $80 million budget, the prospect of navigating the process for GAP insurance on a totaled car (while trying to move states, etc.) nearly brought me to tears. They took care of the paperwork -and me - with such grace and kindness. This is why I came back to them even when living in NJ to buy the Buick in the first place. Thank you!!!!!!!!

I came in looking at New Trucks. Zack, was amazing to start with, then the Sales Manager came out…read more He completely over rode Zack, would not listen to what I wanted. Just kept pushing. If I had to base my opinion on the Sales Manager, I would not go back. I am basing my opinion on Zack instead and will return to buy a vehicle from him.

Needed help removing a back rear latch for my 4Runner that rusted out. Bolts kept spinning and…read morecouldn't remove. Stopped at Andy's unannounced, Joe came out and helped on the spot. Can't recommended this shop enough. Class operation.

BEWARE. If I could give this shop a 0 I would. I dropped off a vehicle to get repaired and they did…read morenot complete repairs even though I paid. Along paying and not having my vehicle correctly repairs they damaged my vehicle in multiple spots. The owner then admitted they damaged it and also said he will not fix the damage. If you or anyone you know are thinking about having repairs done here I would highly recommend looking elsewhere.

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much