We had been searching all over for a specific plant. Upon enter the store we were greeted by Nick…read more He found exactly what we needed ! He was friendly and very knowledgeable! Forget box stores who tell you to go elsewhere...

Great pet store! however i feel like i have to up my cricket amount every time, because every time…read morei get crickets its a smaller and smaller amount

Had an amazing experience at the Spring Hill store today. McKenzie went above and beyond when she…read morewas helping me with the fish and aquarium plants. She was kind and informative and asked me if I needed help as soon as she saw me. There was also a gentleman that greeted us when we first went into the store. He was very kind and very friendly as well and I later found out that he is the owner. It was so nice to see an owner on the floor interacting with customers. I can't say enough nice things about the staff and the store. The fish seemed very healthy and very active, and the tanks were exceptionally clean. Before today, I wasn't even aware that this store was here and I am so thankful that they are and I will definitely be shopping here in the future.

Always helpful, good sales, great coupons, always help find what you need and offer to carry it out…read morefor you, big carry, friendly people, my #1 choice of 4 local pet stores!

I don't know where to begin my review because this store is great, not only for the wide selection…read moreof food and products they carry, but because of the staff ..... they are truly exceptional human beings. The only time you're a stranger is when you're outside the door because as soon as you're through, you become part of an extended animal foodie family many of us newbies dream about. I actually encountered this establishment about a year ago when I had moved to the area and had lost one of my dogs. I was excited because of the raw options they offered for my Doberman but more importantly they quickly offered to take my poster for my lost pup. That was it. I found my pupper BUT I lost the store because I never wrote down the name or address!! Luckily I found them again about a year later and I couldn't believe it. This store is fantastic - there are so many different selections of food (kibble, freeze dried, raw), treats, products, toys, etc, etc, etc so much! Bummer they didn't have the kibble we are currently feeding - not a problem- I was lucky enough to be visiting on an order day and my bag was ordered that day and I picked it up the next. It's that easy and every staff member wants to be so helpful. On pick up, there was some confusion on the protein that was actually in stock from the warehouse BUT i waited for a couple minutes and a phone call was made and the situation was rectified immediately. In that time, I met two more regulars who told me how much they loved Happy Tails and they had been coming there for years. One even said he came from Wesley Chapel bc he loved the service, the store and the fellow customers. I believe that says a lot in itself. I bought several products including some enzymatic carpet spray that staff suggested and it worked amazing. Another product I bought to hopefully prevent some wood chewing (knock on THAT WOOD that hasn't been chewed) bc it's working. I also bought some random chews and asked for suggestions for a "power chewer" bc our subscription box toys aren't cutting it for our current foster. Staff made a wonderful suggestion for a water buffalo horn AND our beautiful foster loves it too! Thank you! Happy Tails is really a wonderful small business that i'm proud to support. They are most interested in all of us having healthy, best fed pets. They also understand the value of adding small additions to your pet's current diet to make it healthier even if you can't afford to feed what you may feel is best for your pet. You can learn SO MUCH here about feeding. They'll work with you and offer suggestions for trying new things and ways to add more of what works for each member of your pet family. While the major focus is dogs and cats, I've seen 2 different bunny families come in and HapTails has offered to order what the families fed at home. The brand that I order for home, save 5% for auto ship and have delivered for free is actually a couple dollars cheaper at HapTails .... So there is no price inflation. I cancelled my auto ship today and my brand was excited I was shopping locally. I am too because this animal foodie is in love!! Our pack says Thanks Happy Tails! PS - they will carry your kibble or any order out to your car too. I'll honk to that.

Wow. Terrible customer service. I came in here to BUY cat flea medicine but the salesman tried to…read moreforce me into one product that does not kill flea eggs. I had to raise my voice at him to show me ALL the products and then let me choose the ones I want. Then I showed him how each product lists the ingredients right on the label, but he argued with me that they are all the same! He didn't even know what he was selling. Honestly, I shouldn't not have given him my money. I spent $136 on what I wanted for my 2 cats. I am not coming back here. Re: the owner's response. Shame on you. I barely raised my tone to let that man know that he could not bully me - and then he flat out lied about the products. This is just more bad service.

Love that they have someone dressed as a "Santa" (see photo) to photograph with your pets but you…read moretake the photo during the holidays. You can get some great deals sometimes and most items are similar in cost with other pet stores.

I brought my pup in for the self service wash today. I have never been there before. They were…read morereally nice. The girl at the register gave my pup a treat and rang us up for the wash. My little guy was great during the wash. After I tried to take him around the store but he was being bratty. I had to clean a few of his messes. At that point I just brought him home instead of getting a treat. The service was great. They showed me how to use the tub and they had doggie soap for washing. They also supplied dry towels. They have a dryer, I've never tried one with my little guy so I didn't bother to use it. It made it much easier than washing him at home.

I shop at this location all the time for the last 10 years for all my pet needs and today I was in…read moreto get my dogs some good and treats and I had the best cashier ever for this location. Skylynn was the cashier that I had and she was so professional, friendly, courteous & right on top of things with my purchase. Was a pleasant visit I had today and she was so efficient with my order and coupons that the this was the first time in10 years that I did not have to question my receipt A big shout of to Skylynn and I sure hope the next time I go into this store she is my cashier again.

I was there today and bought 34 cans of Fancy Feast, 1 bag Purina cat food, and 1 bag Tiki dry cat…read morefood. There was a long line at the register when I got there and when it was my turn, the cashier rang up my items sooooooo fast I couldn't even see what he was doing. I thought while he was ringing up my items that he may have made a mistake with the individual cat food, but since there was a long line behind me, I decided to wait to check my receipt. I did check my receipt and sure enough, he overcharged me for 4 cans of Fancy Feast. Each can is almost $1.00. So, I went back to the store and the male cashier was gone by this time and I brought all of the cans of Fancy Feast plus my receipt to another cashier. I told her that I thought there was an error and that I had been overcharged for 4 cans. She looked at me and started comparing each and every can to the receipt, taking an infinite amount of time doing it. I told her I was in a hurry and if she could just refund me for the 4 cans I did not buy. At the bottom of the receipt was the total amount and I had counted each can before coming back to the store. Anyway, long story short (this is turning into a novel...) she was very rude to me and argumentative, telling me to be "patient" while she went through each and every can one by one. I told her I could not wait and that now I just wanted a refund for ALL the cans. She saw the long line of customers and basically said, "I'm not going to do this with you and I'll call the manager to help you." She then went to another register to help someone else and left me standing there with 34 cans of Fancy Feast. She finally called a manager (she didn't do it right away, by the way...) and when the manager came over, she did exactly the same thing--looking at the receipt and then at my cans. I said, "Why is this taking so long--now I just want a refund!" She was deliberately being slow and I could see that both of these female employees were not nice and trying to deliberately take their sweet old time NOT helping me whatsoever. I WILL NEVER, EVER GO TO THIS PETCO IN BROOKSVILLE AGAIN. This is now the 3rd incident at this store and enough is enough. :( :( :(

Slightly pricey, but they have quality supplies. Anything and everything you need for your pets is…read morehere. All the items are awesome, our animals love their food and toys. We've bought several animals from here, and they've all been healthy and lived for a long time. We still have our ferret who is now 6 years old. The two gerbils we bought nearly 5 years ago recently died of old age, but they were very fun pets. Most of the animals are allowed to be held, and they're very tame. The only animal I wouldn't suggest holding would be the dwarf hamsters... They may be cute, but they're defensive! ;) Recently we've noticed some of the animals are sickly or wounded, mainly the rodents. It could be the breeders, as the animals are often young. Otherwise all of the other animals are very tame and healthy. This is our favorite and most relied on petstore, we always go here to buy food etc. for our pets! Highly recommended!

Very disappointed with my experience at Pet Supermarket. I purchased fish that died shortly after…read morebringing them home, despite having a properly maintained tank. Losing fish so quickly was frustrating and expensive. Based on this experience, I would not purchase fish from this store again.

This pet store has a ton of great stuff for your pets! My interactions with the staff gives me the…read moreimpression that they really are animal lovers. The prices are going to be a bit high simply because this is a specialty store. They host cat adoptions on Saturdays between 2 and 4pm with a local rescue.

Decent selection, helpful staff, clean store and pretty good prices. They have lots of fish, some…read morereptiles and some other animals to see and buy while you are there also. If you are looking for pet supplies they probably have what you need.

This place is absolutely amazing for dog parents looking to keep their doggo on a healthy diet…read more They offer grain free treats or normal treats that are all homemade. They also offer special occasion treats that are absolutely adorable and shaped like donuts, cakes and cookies. They even offer birthday boxes that have Mac and cheese! All healthy for your dogs! This place is very cute and I genuinely enjoyed stopping by. I will be returning in the future for sure :)

From the owner: We make All Natural, Human Grade, China Free Dog & Cat Treats!read more

We needed a good harness for our mini doxie who just had leg surgery. We asked where the harness…read moresection was and were told, back wall. There were 2 blonde women working. Instead of assisting us, she and her coworker spent time cleaning up around the birds. (It should have only taken ONE person) We had difficulty finding the correct size and needed help. But the 2 associates kept sweeping, talking and laughing together. When we finally found a harness, we took it to the register. Finally one woman came up. We asked if she could help us making sure the harness was correct. She helped, rang us up and that was that. No thank you. I don't think I will be going back, unless it's to get my money back if the harness doesn't work. It was expensive! PET SUPERMARKET...DO BETTER! Especially since we were the only customers in the store! Yes the store was clean, the shelves full, bright colorful toys.

Past two years I have always had someone carry my 33 lb bag of dog food or at least offer to help…read morebut not this time. I noticed last few months customer service is lacking.