I haven't been here in years but saw several positive Nextdoor recommendations & folks encouraging people to stop in now that the doors have reopened. (They were closed after major damage to their front entrance last year.)
I called to see if they still offered 'in-house' delivery (versus Grubhub, DoorDash or UberEats). Cashier said Yes, based on delivery address. Over 4 miles = $40 minimum, less than = $20 minimum order. I told her I was about 2.5 miles away. Once I recited my address, she told me I was 4.7 miles away. I asked, politely, if she could confirm address. She giggled & said, 'Hold let me check again.' and then she said, 'Oh. Ok. It's 2.7 miles. Minimum $20.'
Interior / Exterior
Used delivery at first. When I did go inside (later) only made it to the counter. Parking lot entrance is a little steep. Smallish, but I don't think it gets crowded - primarily carryout. Unsure about cleanliness.
Food
We ordered:
Thai Pineapple Fried Rice
Stir fried with chicken, shrimp, basil, onions, peas, carrots, pineapple & eggs
Asked if they could omit shrimp and add cashews. They said they could omit the shrimp and add more chicken. But they could not add cashews during the stir fry, they could only sprinkle uncooked cashews on top, so I declined the cashews. We asked that they make it spicy.
Princess (Lunch)
Battered and sauteed szechuan style with peas, carrots & mushrooms
I asked if they could put the sauce on the side & the cashier said 'it comes that way.'
Chicken 'nuggets' kids meal
Tempura battered chicken tenders with regular french fries.
We had to ask about kids meals. They are not listed on the paper menu or website, but it's fried shrimp OR chicken with a side of fries or fried rice. The chicken kids meal is $5.99 - can't remember cost of shrimp version. We asked if the fries were 'regular' & the cashier said, 'yes, regular fries.'
The Thai Pineapple Fried Rice was not spicy at all. It was very oily though. You could actually see oil pooling in the bottom of the styrofoam container. There was also VERY little chicken. If this was double chicken I would hate to see what the regular portion of chicken looked like. There was also very little pineapple. We divided this and organically ate several bites before realizing that we'd run out of chicken. See second pic to see how much rice was left after running out of chicken.
The Princess Lunch was disappointing. The peas, carrots & mushrooms I expected to be scattered among my chicken were missing entirely. I don't typically eat eggrolls (spring roll girl here) but I tried it since I was still hungry. It was tough & chewy. I called the restaurant because I thought they sent the wrong order & cashier said she thought I didn't want the vegetables because I said szechuan sauce. I explained that I got that from THEIR menu description & when I said I wanted the szechuan sauce on the side, I still wanted my veggies. I explained to her that the veggies were missing entirely. She said she was new & put the owner on the phone. I explained the situation. The owner told me to bring the food back and she would remake it. I told her I'd bring it back the next day.
The Chicken nuggets kids meal was a strange portion. Too much for a toddler, but not enough for 7 or 8 year old. The fries are not 'regular.' They are the seasoned, battered fries - so the kid wouldn't eat them. This is why we asked if the fries were regular to begin with.
Value / Price
The lunch specials seem to be a good value.
Customer Service
The driver called from the driveway instead of ringing the doorbell which I found odd. I was sitting downstairs by door awaiting their arrival / phone was upstairs charging.
When I called to notify them of the error, the cashier nor manager bothered to offer a simple apology. When I went to pickup the do-over meal, I was not offered an apology nor a complimentary beverage or eggroll, etc for the inconvenience of driving up there. I would have declined since I stopped drinking tea / don't eat eggrolls (lol) but the offer would have been nice. The new meal had the veggies in the sauce & the owner said it comes this way unless you dine in, because previous customers complained that it got soggy when they don't serve sauce separately (for delivery). I explained that I understood that - but it was missing the veggies before. Ultimately, the amount of vegetables in the sauce was so minimal, it was a waste of time (one tiny sliver of mushroom and very little else).
Another misstep - when I had them omit the shrimp from the Thai Fried Rice, I told them I was allergic to shrimp. When I ordered the Princess Lunch they didn't mention that there were shrimp in the eggrolls. I get that they may not have realized that we were splitting both entrees but historically, when I mention a shellfish allergy, order-takers tend to go out of their way to warn me about any shellfish throughout the order or being packaged with the other meals. read more