Lucky Brand

Very nice, I went at an earlier hour and was immediately helped. Smaller than some other Aritzias…read morebut the overall selection is good! I didn't end up getting anything this time but previous times the value has been good!

For a store that positions itself as a high‑end shopping experience, the Aritzia location in the…read moreBurlington Mall is surprisingly careless with some very basic things. The most concerning issue is the condition of the rugs throughout the store. They are torn, frayed, and tangled to the point where they present a clear tripping hazard. It is not a minor detail. It is something anyone can see the moment they walk in. It makes the store look neglected and creates an unsafe environment for shoppers who should not have to watch every step they take. The return policy is another major problem. For a brand that charges premium prices, the policy feels restrictive and outdated. There is no flexibility and no real consideration for the fact that customers are investing a significant amount of money in their products. Other retailers in the same price range have moved forward with more reasonable policies, but this location has not. Aritzia may sell beautiful clothing, but the overall experience at this store does not match the quality of the merchandise. Safety, customer care, and basic upkeep should not be optional. Until those issues are taken seriously, this location falls short of the standard the brand claims to represent.

Really, are you looking for a trip and fall lawsuit??

Get your SH-t together people. I am telling you a lawsuit is close when someone wipes out on this floor and cracks their head open.

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Love this super puff jacket!

Madewell

3.7(3 reviews)

0.0 mi

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.

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White House Black Market

4.0(6 reviews)

Stopped in here to look for a formal dress for an upcoming wedding Thanks to the amazing women…read morethere who went over and above to help me, even finding cute shoes (which I purchased) to try on with dress I found the perfect dress! Many thanks to Ann and Tatiana

I needed to buy a dress for a family photo shoot with lots of specific needs - spring color, covers…read moremy problem areas, etc. The store manager was amazing and worked with me for hours to find several excellent options. Truly amazing customer service. Will come to this store again!!!

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Nordstrom Rack

2.9(59 reviews)

0.8 mi

Ok. You are bargain shopping. So don't expect upscale experience. Clothing only store. Much to…read moreselect from. Good discounts on some designer shoes ( Kurt Geiger ). Pricing similar to TJ Max. Better selection of merchandise. Quick, friendly check out on THU. Staff work diligently to keep clothes tidy & racked properly. Hate dressing rooms in discount stores, can't speak to that.

I shop at Nordstrom Rack and at Nordstrom quite often, and as a college student returning home over…read moresummer, applied to work seasonally at a location near me. I put in my application that I was only looking for part-time/seasonal employment, and received an offer for an in-person interview. I took time out of my day to drive to the location and go into the store just to talk with--not even a manager--an employee who, talking to her manager over the radio, let me know that they would not in fact see me for my interview and that they were only looking for full-time employees, despite the website and advertising suggesting they were also looking for part-timers. The lack of professionalism and communication shocked me and I'm very dissatisfied with how Nordstrom Rack handled the situation.

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Free People

3.5(10 reviews)

The 'girl' told me who was working an item in the window wasn't for sale.... it was, made her check…read morewith her 'manager' got her manager to bring out and bought it. TERRIBLE

I went to make an even exchange store today and this girl named Lindsay told me they couldn't do…read morethat. They gave me a refund and then expected me to pay again on the spot. These items were gifts and I should have at least received a gift card on the spot. They made me wait awkwardly while they took every customer behind me while they called customer service and then just to tell me there was nothing they could do for me. I called free people customer service myself and have now ordered the same boots twice and I don't understand why I couldn't just do a simple exchange. They said there was nothing they could do for me. Bad customer service all around.

Primark

3.7(31 reviews)

0.2 mi

•$

Primark is located in Burlington Mall on upper level next Game Stop and the mall entrance by Bank…read moreof America or Legal Sea Foods is the best entrance. Primark is an international fashion retailer with 450+ stores in Europe and the US. I always appreciate checking out Sanrio and Disney clothes for adults, accessories, and gifts. The prices are very affordable and the products are of great quality. Primark has everyday essentials for women, men, and kids, as well as beauty, homeware and accessories. Store is very organized, clean, and spacious. I used the fitting room as well and it was clean and did not have any discarded items. When I checked out, staff were friendly.

Just popped in, family member mentioned linen clothes for a cruise and primark got some cheap…read morestuff, not as cheap as when they first opened but everything has gone up right? You can definitely shop on a budget still and have a little bit of everything per the season we are in. My experience with the shirts and hoodies are they DO shrink, regardless of the type of cycle i set it to. YMMV. The pants, so many of them are Button style crotch, instead of zippers so that's a no go for me. HVAC works well in there it was cool, you can hear the system blaring.

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Nordstrom Burlington

3.1(106 reviews)

This is a very good Nordstrom location. I went in looking to…read morelook around at the women's clothing and also to give the beauty and fragrance counters a spin. The beauty counters were attractively set up and there was plenty of help on the sales floor. I went over to the Lancome counter since I was getting low on some of the products that I usually buy from that company. The saleslady was very helpful and got me the cleanser and eye cream that I was looking to buy. I am happy with the service that I received and look forward to frequenting this Nordstrom store again.

Tuesday, we used the online scheduler for a stylist to shop with us for an event the following…read moreSaturday. Appointment was for Wednesday, then Nordstrom postponed till Thursday. Thursday we received a text regarding car trouble, suggesting we reschedule for the following week. As the adage goes: Fool me once, shame on you; fool me twice, shame on me. In this case, one star, Not good.

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Anthropologie

3.2(17 reviews)

0.0 mi

Definitely one of the larger Anthropologies I've been to in a long time. Lots of quality items and…read morea large variety to browse through which is a huge plus. We went for Black Friday and there wasn't really a sale (only on specific items) but other than that it was fun to browse around! Shoutout to the drink ware + kitchen section. Such cute Christmas plates and mugs and winter scenes of London, Chicago, etc.

Absolutely horrendous! I purchased a Salt & Stone Saffron & Cedar hand cream. Not anticipating it…read moreto smell like rancid beer, I kindly asked if I would be able to simply exchange it for a diff scent. I even had the sales girl smell it and she said it's bad. So instead of letting me get a diff one that's not bad, I was told bc I don't have my receipt (I paid cash) that there was nothing they could do! So I left the rancid hand cream there and walked out! Do better Anthropology and you just lost a customer for life now! Good job!!!! Insane

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Lands' End

1.6(10 reviews)

I ordered 5 long sleeve tees, they left off half of the mailing address so UPS could not deliver…read morethe order and were sending the package back to lands' end. I called and they said that they would resend the order except that one of the tees was out of stock. Well I got the new order again they left off some of the address. But there was no paper work with the order, which is a bummer because I have to return them because they are very thin, they feel like nylon and not cotton. Now I have to drive 2 and a half hours to return them to the store for they didn't put in a return slip. Last time I'll shop at lands' end Update went to store to return items and they couldn't return them online. Now I have a hand written receipt. Guess I am out the 100.00. Merry Christmas

Lands End is a scam. Don't expect your order to be delivered timely. Here is what these idiots say:…read more"We're currently experiencing extended processing times due to recent updates in our distribution center. Orders are taking an additional time to process before shipping." Customer Service is useless and based in India somewhere. Stay away from these crooks.

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Lucky Brand - accessories - Updated October 2026

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lululemon athletica

3.8

(39 reviews)

Did a quick pop in on our Tuesday adventure and my lady scooped me a nice new color drop pink mens…read moreshorts 5" pace breaker! We moved fast, the shop was busy on a beautiful day. Our sales associate that rang us out was super nice. No sales today, but the shorts to match her fits made me happy. The shop has a lot of space and fitting rooms. Would go back.

Workers here are super helpful. They helped me find the pieces I was looking for. This store has a…read morewide selection as well!

J.Crew

3.6

(11 reviews)

This location seems quite overstaffed and exclusively hires the most awkward people around the…read moreplanet to follow you around the store, asking if you're still ok since 90 seconds ago when they last asked. Also if the product you're buying is on sale online they won't tell you so make sure to do your research before buying. Otherwise the assortment is good and the store always clean!

Poor service ! I went to the J Crew store in Westwood Ma. They were not friendly, did not say hello…read morewhen entering the store and didn't ask if I needed help with anything. The customer service was horrible ! I will not be returning there.

American Eagle Outfitters

3.4

(11 reviews)

This place is completely understaffed! I mean. The person literally said that to someone who was…read morewaiting to check out. I went in to check out what they were offering and it was quite disappointing. The prices were way over expected and the selection was sparse. They mainly had sizes that were more targeted for bigger boys and girls. Overall it wasn't really worth my time.

Very friendly staff and love that I can always find lots of great jeans on sale! Very clean and…read moreattentive service.

Rainbow

4.0

(2 reviews)

•$

Nice and deeply discounted clothing. I mainly get my basic…read moresummer tanks and tees here for like $5-$7. Can't beat that price. Other notes: In store security guard 2 fitting rooms cc accepted Large parking lot Located in a plentiful shopping plaza So many clothing racks lead to tight space in the store. It's somewhat difficult to carry a large purse and walk throughout the store without getting tangled.

This would be one of my first go-to shopping spots for Plus Size clothing. They have a nice…read moreassortment of jeans and shirts, and it's all super affordable. They have great basic tees, and tanks, jewelry, and shoes. If you do not want to spend a lot of money and want to look cute, it's a great place to stop by.

Gucci

3.2

(74 reviews)

•$$$$

Hands down one of the most unprofessional stores i have ever dealt with. Unfortunately i had to…read moreuse them in order to get 2 Gucci bags repaired, as there is no other way to get them to the repair facility from MA. First off the sales person Jen who took my information gives you a cell phone number to communicate through to give you updates. She barely replied when I asked for status. She also under delivered on her promise. I was told the bags would be looked at within 2 weeks to diagnose what needs to be repaired. After having my bags for 2 weeks and hearing nothing, and not responding to me, she finally replied after repeated texts. She told me the person who looks at the bags was out for 2 weeks. And it would be another 2 weeks before they could get back to me. When they were finally looked at, no one called me to tell me that. I also repeatedly tried to call customer service. The store has no phone. Customer service only emails them when you call in. And tries to get them to call you. After i repeatedly did this, and started to drive there, they called me. To which i didn't answer as i was already 1 hour into my Friday afternoon drive into Boston. I spoke to who i assume was the store manager. He was awful. Had a terrible attitude. Zero apologies after i explained my treatment. I was at their mercy to get my Bags repaired. I paid for the repairs and they were sent off. The wouldn't even pay for my copley mall parking. When they were finally ready a month later i picked them up. This time still no one offered to pay for my parking. And the sales associate made a joke about buying another bag. This store is the reason people now purchase online. I will never give my commission to any sales people that work in that store! I tried to report it to HQ in NJ, and they sent some admin to call me back, who also had an attitude. It's amazing that they treat people that way and get away with it. I hope it closes in Copley and they all end up working at TJMAXX.

" Lacking Customer Service " Had a great experience picking…read moreout a purse and wallet . They had a wide selection . Service is ok they are more interested in looking for someone stealing . Then providing high quality service. I enjoyed my self because I was in my own world . Browsing the purses not because anyone went out of their way to help me . For a high end store service was mediocre. The value of these purses in my opinion , rock .

Christian Louboutin Boston

3.0

(10 reviews)

My mom and I were here browsing at Copley and we came into this location and were warmly greeted as…read morewe looked around. The store is small but has a decent selection. We were looking in the mens section and saw some really nice dressy shoes that would've looked great on my then fiancé and now husband for our wedding day. We weren't looking to buy anything but my mom ending up buying my husband his wedding day shoes. They were indeed spiffy. I asked about the return policy as I wanted to make sure they fit and since we didn't directly live in MA we wanted to know. We were assured we could return the shoes and then have the right size delivered to the house for free. Fast forward they were too small for my husband he needed another size up. I know big foot, ha! So I brought them back so they could mail us a bigger size. We were offered bottled water, greeted kindly and were apologized to that they didn't fit. Everyone was so kind and they acknowledged we traveled to return the shoes. We were indeed sent the correct size and my husband wore them and looked dapper! Thanks everyone! Oh and we were given a bag with some stuff, a shoe horn for the new shoes, some socks and some goodies! And my husband was in awe with his surprise!

I don't usually leave reviews. If I could leave 0 stars, I would for this location…read more On Sunday, September 15th, 2024 around 5 PM, I went in to ask to try on two pairs of shoes (Spikeeasy boots and Alleo boots) only to be told they don't have them in the store. In my mind, okay, that is probably true and they just might not have them in stock. Usually I'd be okay with this response. However, I left embarrassed and honestly wished I never walked into the store. The two male staff members in the store were rude as can be. Honestly, please fire them. They spent more time on their phones and did not even offer to help check the inventory if the shoes I asked for were in stock elsewhere. I even showed them the photos on MY phone in case I misspoke the name of the shoes. Like... How do you not know your own company's products!? We shop often in the stores in the area (McQueen, Gucci, Burberry, Louis Vuitton, etc) and I NEVER felt this way with any other customer service representative. Customers, please stay away.

Ensemble

3.7

(10 reviews)

The quality and price of goods is not the reason for my low rating. I purchased several beautiful…read moredresses, purses and accessories that I still love. However, the owner is the reason I refuse to spend any more money in this shop. I've witnessed her kick her dog and drop her cell phone directly on it's head without even taking a second to comfort the poor little pooch. I've also seen the way she speaks to customers and staff and I refuse to reinforce someone's bad behavior with my hard-earned money. If you see this shop, keep on walking!

This little shop is located in the North End, katty corner from Neptune's Oyster. We stopped in…read moresince there was a long wait at Neptune's and I spotted it from across the street from Shake the Tree. The shop is a consignment shop for high end labels and some normal labels such as Ann Taylor Loft. The owner, Wendy, is nice and helpful. I mentioned that I work part time at another high end retailer and she said she used to work at Neiman's. She was really helpful and gave me a card with the hiring manager at NM. Overall, my friend and I both got some items and there was plenty more to look at! They also carry (new) accessories and Butter nail polish. Will be back!

White House Black Market

4.0

(6 reviews)

Gap

3.4

(7 reviews)

The workers are always very kind and welcoming. I always walk out of this location with exactly…read morewhat i was looking for (and sometimes a little more than what i went in trying to fine) and completely satisfied! Again, the staff and very friendly, funny and make me feel like i really matter! I would highly recommend this location to any one of my friends or family! Will definitely be returning soon!

I recently ordered clothes online from Gap and Old Navy, for my children. Both orders were canceled…read moredue to items not being in stock. Both times, there was no email, or communication sent that either order was canceled. When I spoke with Old Navy today, I was told they don't deal with those issues. When "transferred" to who does, I was disconnected. That is horrible customer service. I was left waiting for two packages that were never coming. While I was checking to see when they were arriving, it would be really nice to send a customer something saying the order was canceled.

Bath & Body Works

3.5

(8 reviews)