I'm writing about my 15,000 mile service on my 2025 Camry. My service writer is simply the best…read more His name is Moshin ("Mo"). He "listens" to my concerns and is respectful, courteous, and friendly. He will go "outside of the box" to make sure I am happy and satisfied with both my car and my experience. When he says "How have you been?" he means it. Not just words, He gives me his cell number in case I have any questions or concerns once I leave the desk. He shows me how to do things on my cell phone pertaining to the new technology of having to sign/pay my bill and doesn't just say "You'll get a link." I've been going to him for every service since I bought my car. I highly recommend both him and Koons Tysons Toyota for service.

BUYER BEWARE: Tactics at Koons Tysons Toyota If you are…read morelooking for a Toyota in Northern Virginia, please be extremely careful here. My recent experience leasing a 2026 bZ4X was deeply disappointing and, in my opinion, completely misleading. I test-drove the XLE FWD Plus model (rated for ~314 miles). But when it came time to sign, the paperwork had been switched to the base XLE FWD model (rated for only ~236 miles) to meet a monthly payment target. This crucial downgrade in specs was never verbally disclosed to me. I only realized what happened after taking the vehicle home. After a full charge, the range wouldn't go past 200 miles. When I returned to address this, the dealership refused to exchange the vehicle for the correct model. Instead, they offered cheap accessories like bug deflectors and mud flaps as "compensation" for giving me a completely different tier of car. I spoke with the Sales Relations Manager hoping for help. In my experience, the response was aggressive and dismissive. It felt like their priority was silencing my complaint rather than fixing their mistake. I am sharing this so no one else gets stuck with a vehicle that doesn't meet the specs they thought they were agreeing to. Please double-check your paperwork if you shop here!

I recently had an issue with a tire on my new car, and I couldn't be more impressed with how the…read moreteam handled it. I worked with Shawn on the sales side, and he made the entire process incredibly easy and stress-free. When I brought the car back, the service team was efficient, professional, and showed genuine care for my safety. They took care of the problem immediately without any hassle. It's rare to find a dealership that stands behind their vehicles so quickly and effectively. If you're looking for a team that values their customers even after the sale, go see Shawn and the crew here

went to Mercedes Benz Tyson's corner for tyres replacement and routine maintenance…read more Aria Mosherefi was exceptional service manager taking time to listen to my requests, ensured accuracy and importantly service was expedited and received my car in great condition. I will strongly recommend Aria as your service manager when you need a service at Mercedes Benz Tyson corner.

We drove about an hour from Waldorf to view a 2015 Jeep Wrangler Rubicon that we were seriously…read moreconsidering purchasing. Before making the trip, we specifically asked the sales representative whether there were any issues with the vehicle and were told there were none. We were also informed that the vehicle had recently been serviced. Upon arrival and inspection, we observed an active oil leak. At an $18,000 asking price, we expected the vehicle to be mechanically ready or at least for any known concerns to be disclosed prior to our visit. When we attempted to discuss pricing in light of the issue, we were told there would be no movement. The staff was professional, but the situation was disappointing given the time invested. Buyers should thoroughly inspect vehicles before making a purchase decision.

Avoid Koons Dealership - Deceptive Sales Practices with Leo and the Sales Manager…read moreI recently purchased a used vehicle from Koons dealership and was completely misled by the salesperson Leo and the sales manager. They specifically assured me that the car would pass Maryland state inspection despite the low tread depth on the tires, and they claimed I would easily get another 6,000-10,000 miles out of them. That turned out to be completely false. The vehicle failed inspection because of the tires, and I was forced to buy two new tires just to get it to pass. This was an unexpected and expensive surprise right after buying the car. It's clear they knew the tires were marginal at best and chose to lie to close the deal. Their priority is obviously making the sale, not being honest with customers. This kind of deceptive behavior is unacceptable. DO NOT BUY FROM THIS DEALER!

We had such a great experience at Audi Tysons Corner. My husband and I ended up driving home in two…read morecars, and the entire process was smooth, efficient, and surprisingly quick. A big thanks to the GM Sam and his team. And Arthur was awesome, very knowledgeable about the cars, patient, and genuinely helpful. He took the time to walk us through everything and made sure we felt confident and comfortable throughout the process. There was no pressure, everything felt straightforward, and a true luxury experience from start to finish. We'll definitely be back and highly recommend them to anyone looking for a great car experience.

The complaints that I have is with service department the advisor of Louis Galarza. This advisor…read moreincompetent call the customer liar. I came on my appointment day. He sent me back that the car won't be ready on the same day. That I had to bring my car another day and he said he get me a loner car that I needed to come early. I came on the appointment day, he said doesn't recall talking to me or giving me appointment. He stated he did his job for 20yrs and he knows what he is talking about. When I spoke to his supervisor I advised them to check their security cameras. Now his story changed to recall talking to me but he didn't give me appointment. They can't provide me a loner car. So I had to change all the appointments that I have for the day. He wasted my time because of his incompetent and unprofessionalism behavior. I would definitely rethink to come back this location.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I brought my 2026 Honda Civic in to Ourisman Honda of Tysons Corner for a simple driver seatbelt…read moreretractor replacement under warranty. I was told the repair would take around 3 hours. I arrived early in the morning, dropped the car off at 9 AM, and did not get my vehicle back until 4 PM -- a total of 7 hours for a seatbelt retractor replacement. The most frustrating part was not even the repair time itself, but the complete lack of communication and consideration for the customer's time. I rearranged my entire day around the appointment, woke up early, prepared everything ahead of time, and lost an entire workday waiting around with almost no updates. Even basic customer amenities were disappointing. The coffee machines were not working, there was no hot water available, and the waiting experience overall felt extremely neglected. To be fair, the seatbelt issue itself appears to have been fixed properly, and I appreciate that it was covered under warranty. However, the service experience and time management were far below what I would expect from a major Honda dealership. Customers understand delays can happen. What is difficult to accept is being quoted 3 hours and ending up waiting 7 hours with minimal communication. Another disappointing detail was that the newly installed seatbelt hardware does not even visually match the original side. The passenger side components are black, while the newly installed driver side pieces are silver, making the interior look mismatched and inconsistent. On a nearly new vehicle, this immediately stands out and takes away from the factory appearance of the interior.

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

This place jacks up the prices on parts and will try to make your warranty invalid. Was quoted for…read morea part at twice the cost of every other dealership online. Additionally, brought in my car for a COVERED WARRANTY REPAIR and was told that my warranty was invalid bc of a 3rd party part that was installed. They declared this without proof and without running a single test. When I told them that this was against the law, they then fixed my car under warranty.

I walked in with two bum keys. I was thinking that it was going to cost me an hour leg and I would…read morehave to wait for days or hours. Sam kang and one of the other reps whose name I didn't get unfortunately who was very nice. Took my keys and gave them back to me in less than 15 minutes! And they both work I cannot believe it. Thank you so much stohlman Volkswagen!

I am pleased to share my experience. I worked with Mujeeb (Charlie Sheen doppelganger). He was…read morecourteous, patient and very respectful. He shared some wonderful knowledge about my new purchase. I felt like he heard me and knew my needs and limitations. I highly recommended Mujeeb at Stohlmans VW. The entire team, from receptionists to finance guys were all wonderful. Thanks Mujeeb for making this a positive experience and outcome. And to Nasir, Larry and Harry... Many thanks for your kind help.

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

This was hands down the best car-buying experience I've had in all my years. I've purchased…read morevehicles from Mercedes, BMW, Acura, Jeep -- you name it -- and none of them came close to the level of professionalism, honesty, and hospitality I received at Koons GMC in Vienna, VA. The deal they offered was so incredible that I traveled all the way from New Jersey by Amtrak to Virginia. I'll admit, I was skeptical at first because many dealerships pull bait-and-switch tactics. But not here. Saleam (Sales), Sait (Sales Manager), and Isabella (Finance) all confirmed the deal ahead of time and honored exactly what was promised. When I arrived just after opening at 9 AM, Sales was still in a meeting, but I was greeted respectfully right at the door. Saleam was paged, and the process began immediately. She welcomed me warmly, gave me a brief tour of the dealership--including the much-needed coffee lounge--and handled all the paperwork, insurance details, and my Costco rebate flawlessly. Sales Manager Sait was exceptional. He thanked me personally for my business -- something I've never experienced from a sales manager at any dealership in the past. He even told me to call him anytime if I had questions or concerns. That level of care is rare. My experience was elevated even further by Finance Manager Isabella. Her energy was absolutely to the moon. She helped close the best deal I could find anywhere in the NY/NJ/CT tri-state area and the entire DMV region. She offered an unbeatable protection package at a discount, covering dents and mileage, and explained everything clearly and thoroughly. She also respected my time, wrapping up the paperwork quickly since she knew I had a four-hour trip back home. I cannot recommend this dealership enough. If you're reading this review, do yourself a favor and consider Koons GMC in Vienna. I would happily send any of my friends, family, or colleagues here. They've earned a lifelong customer.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.