On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Rated a fair, as the owner of the dealership happened to be out front when I pulled in and…read moreintroduced himself and took me to the salesman. Otherwise 1* I had emailed the salesman and told him a used and new Santa Cruz was my interest and made an appointment for this morning. The salesman obviously had not read my email(s) or prepared for my visit. On the new one, I had voiced my concern with the interior prior to visiting and the did send me a video and pics. Upon seeing the interior, decided not for me. On the used one, asked where it was located, he said he would go check. Car was sold. Made excuse later that it sold last night and they are a big dealership (laughable, town has maybe 20,000 people).......and you did not check when you knew I was driving an hour!! Dealership might be okay, salesman I dealt with not so much.

I called this place 2 times to request pricing on radiator service and nobody ever returned my…read morecall. In fact, both of my calls were spaced over a four day period and I heard absolutely nothing back from them!

Excellent work, fairly priced, very satisfied with the outcome. This is my goto place for my 2010…read moreSilverado

Jarvis Tire Pros really stepped up and made things right and got everything taken care of. I truly…read moreappreciate the quick response and great customer service--thank you for going above and beyond!

brought my car in for mounting and balancing some new rims and tire swap and they said they…read morecouldn't do it. when i went to drive the car again the next day the tire completely fell off the bead which can only happen if not reinstalled properly. the new rims they were meant to install were all scratched and dinged. horrible shop. do not recommend to anyone! if i could leave a 0 star i would.

Fast, professional service. Car inspection and oil change with competitive pricing. Very convenient…read moretoo.

Great service! 10/10 recommend this place. The guy that assisted me was able to change the oil plug…read morethat many places couldn't. Very happy I came here for my oil change.

honest fast service had Maxima towed in as AC was going…read moreout- thought it could be compressor as had coolant topped off and it began failing- Autotrust did a quick diagnosis and replaced an AC Switch so had them put on a belt as well - good job and all the parts were put back on no extras like an Ikea project

I brought my truck in Thursday evening because I was told they would do same day service the next…read moreday. I called Friday and they told me it wouldn't be done until the following Tuesday. when I picked it up on Tuesday They did not do the service I requested And charged me $700. I'm very disappointed with this company and service.

Frank's Towing and Repair saved us thousands of dollars over a local Kia dealership. We were the…read morevictims of another unfortunate Kia recall and this time Kia wouldn't provide a suitable solution. Instead, the Kia dealership wanted to charge for unnecessary repairs and way above retail for Kia original parts. The warranty manager at the dealership told me if I couldn't afford their repairs to take the car somewhere else. I'm so glad he said that because it lead us to Franks. I worked with John and he was willing to look for a solution that worked within our budget and made sense for the age of the car. We just picked the car up and it's running perfectly and the cost was less than half what we would have paid at the dealership. Thank you so much! I cannot recommend them enough.

I stopped in to get a quote and was told "it's at least $3000 to fix that and you can go buy that…read moretruck all day for the same amount". He didn't want to "waste his time"... I guess he's busy enough that even if I was willing to pay $10,000 to have my dent repaired for my son's first car, he didn't need or want my business anyway. I guess I appeared unable to pay any amount quoted. This guy was very rude, wouldn't advise doing business with them.

Steve is an ass. He talks over you and has a condescending tone…read more Unless you like customer service like that, DO NOT do business with them!!

Do not use their service department. I brought my car there 3 times for the tire sensor on the 3rd…read moretime they said it was damaged which is complete BS. Charged me $370 to replace one sensor which should have been covered by the warranty. They are not locally owned so I guess they don't care about local customers. I've bought 5 Hyundai's since 2011 but I'll be happy to take my business elsewhere.

Big thank you and shout out to employee Nicole Clay helping me get a portfolio extended warranty…read morecontract canceled, the portfolio extended warranty is not worth the hassle of all the middle man back and forth required. $5000 was refunded to the car loan due to the extended warranty being cancelled and refunded!