Liars and lazy with workmanship. Don't even know how to put a freaking oil drain bolt back in right…read moreso your oil change doesn't all leak out!

I dont trust these people. They performed an oil change and a few days later the plastic cover…read moreunder the oil pan came loose, dragged on the ground and was damaged until i was able to get to a hardware store, buy some wire and wire it back into place. I brought the car back to Pennzoil and they claimed they fixed the problem. When I got home, I inspected it again and there were still two screws missing from the cover plate. Shoddy workmanship and they lied to me.

They have taken good care of my daughter's car during her time in Lawrence. They have been very…read morefriendly.

Horribly overpriced, terrible customer service. 10 minutes to change 2 tires cost me $175 inI…read morelabor. Absolutely highway robbery! Do yourself a favor and go elsewhere!

I have used this company a number of times over the past few years. In the past, I got good…read moreservice with no issues. But I had a problem this time and went to tell them and they were argumentative and told me to get the f*** off the lot. Both the general manager and owner (father and son). When I went to leave, the son followed me to my car. What a disappointment. Keep that in mind when you're thinking about going there for service.

These guys are fast and efficient. I've gone several times and never had to wait. They are…read moreprofessional and polite. The lobby is clean. Sometimes they even vacuum out the front seat floors.

In and out within 20 min. Shaylee was friendly and professional. Each process was explained and I…read morewas quickly on my way.

WOW! I needed one little thing and I pulled in, hoping they could help. I need some tire caps. The…read moremechanic was very friendly and helpful. She gave me the caps and installed for free. She could have charged me a nominal fee for this product and service but she did not. I appreciate her kindness and help. This location is easy access and the premises was clean. The mechanic made sure she social distanced and she wore a mask. I felt very comfortable there. I expected a huge eye roll from her when I told her what I needed. Instead, I got top rate help. Highly recommended.

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).