I have used the Valvoline Oil Change service in Lawrence Kansas for the last couple years. Service…read morehas been quick and professionally done. This last Monday I needed service before leaving on a trip. I arrived mid morning, and left because all the bays were full, and there were three cars waiting in each lane. I returned mid afternoon to find the same situation. Since I needed the service done that day I got in line. After 30 minutes, they came out and needed to reposition cars, and asked me to change lanes. After which a vehicle with no driver, which was probably from a rental car agency sat in the bay while all the other lanes moved slowly forward. Cars which arrived 15-30 minutes after I arrived, moved in, were serviced, and left. By the time I finally got in, I had waited almost an hour and a half. I was then given an up charge for an extra quart of synthetic oil. This was almost $15. I was so thoroughly disappointed in almost every aspect of my visit. The long wait, the fact I was placed behind a driverless car which was slow walked through the service, and finally what felt like was an exorbitant up charge for my extra quart of oil.

Went here once. They put the oil filter on way too tight and the next people who I had change the…read moreoil almost couldn't get it removed. I definitely won't be back.

Liars and lazy with workmanship. Don't even know how to put a freaking oil drain bolt back in right…read moreso your oil change doesn't all leak out!

I dont trust these people. They performed an oil change and a few days later the plastic cover…read moreunder the oil pan came loose, dragged on the ground and was damaged until i was able to get to a hardware store, buy some wire and wire it back into place. I brought the car back to Pennzoil and they claimed they fixed the problem. When I got home, I inspected it again and there were still two screws missing from the cover plate. Shoddy workmanship and they lied to me.

Sunday afternoon and a friend noticed I had a screw in my right front tire. OMG! I commute for my…read morejob and had to leave my house at Dark Thirty the next morning. Could not believe my bad luck with the screw. I was panicked. What in the world was I going to do? Thankfully, my friend suggested that I take my car to Westside 66. I actually looked at him like he was crazy because it was a Sunday afternoon. He assured me they were still open. I have to confess that I did not entirely believe him. LOL. He said, "They can fix it in 10 minutes and it will cost you about $16." Yeah, right. So I headed Westside 66 and kept my fingers crossed. The cashier told me to pull around back and they would look at the tire. Honestly, within ten minutes... the tire was fixed and it cost $16. I could not believe my good luck on finding this place. The mechanic who worked on my tire was nice, professional and he knew exactly what to do to get me fixed. He did not waste time with small talk and he got me right on my way. The cashier was very nice and courteous. She, too, was professional and very helpful. I appreciate her guidance. I asked her if they had been busy and she said it was a slow day for them. It was hard to believe it was a slow work day because both bays were filled and other cars were lined up for service. I will definitely go back to this station for service. I had counted on being there for hours but it was quick, efficient, professional service. WOW. Still cannot believe my luck with this wonderful shop.

They are competent, fast, friendly, and just wonderful. They are the best place to take your car…read more They are the only full service station probably in Kansas, most likely in the U.S. (they even hold the door open for women)

They have taken good care of my daughter's car during her time in Lawrence. They have been very…read morefriendly.

Horribly overpriced, terrible customer service. 10 minutes to change 2 tires cost me $175 inI…read morelabor. Absolutely highway robbery! Do yourself a favor and go elsewhere!

WOW! I needed one little thing and I pulled in, hoping they could help. I need some tire caps. The…read moremechanic was very friendly and helpful. She gave me the caps and installed for free. She could have charged me a nominal fee for this product and service but she did not. I appreciate her kindness and help. This location is easy access and the premises was clean. The mechanic made sure she social distanced and she wore a mask. I felt very comfortable there. I expected a huge eye roll from her when I told her what I needed. Instead, I got top rate help. Highly recommended.

DO NOT GO HERE: Went in for an oil change, tried to charge me for a whole service package that I…read moresaid i didn't want nor need, then told me that i needed my antifreeze line to be replaced. Which had a minor leak and was not needed at the time. They told me they couldnt just do the oil change but had to do the whole package and then i left across the street and my entire car was leaking oil, went back and they tried to tell me it was antifreeze(very clearly oil after touching it) and stated they were not liable for the damages because it didn't break on their property instead it broke 2 minutes after they touched at the gas station. Cherry on top the mechanic had to look up using AI what was wrong with the antifreeze line.

I have not been coerced or paid to write this review. I did not personally know anyone who is…read moreemployed at Garber Automotive. However, after having my auto serviced yesterday, I feel like a part of their family! This is truly the best automotive business in which to take your auto. You will most likely be greeted by Paige upon entering. She is professional and extremely kind and knowledgeable. Paige sent quotes to me before I took my auto in, she's awesome! I had planned on reading for 4-5 hours while waiting for my auto. Paige spoke with Micah (owner) and he went to warm up his truck to take me home. That was unexpected, appreciated and over the top customer service! I had a list from the dealership in KC of everything that needed to be done for maintenance. The pricing was SO much better with Garber, but in addition, they told me several of the items on the list did NOT need attention. Micah could have ripped me off and charged me to do some things that didn't need to be done. I have such peace of mind now that I found a place that I trust to maintain my auto!! I was hesitant to write this review because I know it could help to increase their business and when I need an appt I may have to wait.....but there's nothing like finding that local, family business which takes perfect care of their customers, I had to share and will take my chances of getting in to Garber!! This business should be at the top of your list!

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

Jake saved my car and my sanity. He told me exactly what was wrong with my car after I spent…read morehundreds at another place, how much it would cost to fix, and the problem was actually gone after the repair. This type of honest and knowledgeable service has been incredibly elusive, so I'm very thankful I found Jake's.

These guys have a lot of integrity which is super awesome. I am always nervous around car people…read morebut I ran my trusty test just to check and see, and they passed! I brought my car in for an oil change after my cross-country move to Lawrence a month or so ago. When I was leaving, I told them they could look it over to see if any other work needed to be done and that, if the air filter looked bad, I'd be more than willing to replace it. I mentioned that specifically because we replaced it about a month ago. They said our air filter looked brand new and that everything else was totally in order (we got the car souped up, $600 with my old mechanic, right before the trip so this doesn't surprise me at all). Test passed!! Oil change for my Chevy sonic was ~$60. They don't have an area to wait or anything which is no big deal if you can have someone take you somewhere else (like a coffee place on Mass) or walk yourself (it's less than a mile). It's not the best area to walk through because of the high traffic. I understand that because they are so small a sitting room might seem silly. They also really liked having a lot of time (like a few hours for an oil change scheduled days in advance) so you wouldn't want to sit their anyways. Their parking lot is difficult to navigate because they have so many cars just kind of there. I think I don't understand why because I'm not a car person. All I know is, I was terrified of hitting something because they are so close together. Basically, cosmetic/convenience issues but a mechanic with integrity will always get at least 4 from me because they can be so hard to come by.

Went for an oil change and they changed my oil. Certainly no complaints on my behalf.read more

I spent most of the afternoon yesterday going to one, then the other, Jiffy Lube, winding around…read moredue to all the construction, and both places were essentially closed, with only one person there who was not trained for oil changes. In both places, I was told they couldn't give me an oil change because the people who do it didn't show up for work. With that kind of attitude from employees and that kind of disrespect toward customers, I sure don't want any of those people dealing with my car. I'm also pissed off to have spent all that time and energy dealing with traffic and detours while driving between the two locations, only to learn both were unable to provide service because their employees have such a bad attitude and are so irresponsible. I've used Jiffy Lube for years, but no more!!!!

Friendly staff greeted us at our appointment time at Meineke. We often go there for our oil changes…read moreand that's what we needed today. I had been emailed a coupon, which was readily applied to the order. We were given a pickup time, and left the work to them. Usually I let my husband do all the auto maintenance stuff but I went along this time and was pleasantly greeted by all the staff, even those not helping us. My vehicle was ready at the appointed time, and the price estimated was exactly what we paid. I know sometimes people report that their vehicles are left with a mess after maintenance people work on them, but this has never been our experience here. Everything looked great and I am happy with the entire experience. I highly recommend this location of Meineke for oil changes & more!

I took my car there, and the only thing they did was hook it up to a diagnostic scanner. They kept…read moreme waiting for an hour and didn't even bring my car inside the shop. They didn't even start the car, yet they asked me for $150 for this. AutoZone does this exact procedure for free. These People are terrible --do not go there!