Affordable, Stellar Quality, and EASY! Made my transition go from complicated to easy with just a…read morecall.

From the owner: Matador Property Management provides Townhome rentals to Lubbock, TX area.read more

Loya Cobb had been managing my property since I moved away around 3 years ago. She did NOT take…read morecare of my property! This house is supposed to be non-smoking and it smelled of cigarette smoke, the weeds were 5ft tall, and overall the house looks neglected. She also left the garage door open and all of the lights on. Luckily, my real estate agent went to the property a few days after the tenant moved out and closed it. If you are a person out of town and need a property manager, I would NOT use this company.

From the owner: Strive for excellence across the board in helping owners and tenants gain the highest and best…read moreresults on their properties .

Minnex Property Management is the absolute worst company to rent from!!! And we've rented from some…read morepretty bad places. When I lost my job in August of 2025, I was still able to pay our rent. But we weren't able to pay for our utilities and a couple of extra things that Minnex charges all of their tenants for whether you want them or not. They lied to the owner of the duplex that we're renting, and told them that we weren't paying our rent to get us evicted. Thankfully we had some help that prevented that from happening. They are frequently overcharging me every month but they refuse to tell me what the extra charges are for. The last time I emailed them asking what the extra are for, they lied to me about what the charges are for and then they added almost $100 of charges for utilities that I've already paid for and have proof that I've already paid for those utilities. They're trying to charge me for the past 5 months for utilities that I've already paid for. We can't afford all of these extra random charges in the first place but not knowing what the charges are even for is extremely suspicious. If you submit a maintenance request, they'll charge you around $100 for sending someone there, even if they don't do anything at all. I had no clue that I'm supposed to change the filter for my a/c and heater unit. Our heater stopped working in December so I submitted a maintenance request for it. They sent a guy here who told me that I need to replace the filter. That's all he did. They charged me $100 for that. In June, after we've lived here for a year and a half, we didn't have hot water anymore. They sent a guy here to tell me that our gas was turned off. Minnex turned it off but still sent someone here to tell me our gas was turned off. Another $100. They lied and said that I was supposed to set up an account with Atmos to pay our gas bill when we first moved in. They never told me that. We paid Minnex for our gas for a year and a half. It was never turned off until that time. If we were supposed to set up an account with Atmos and pay them all along, our gas would've been turned off a long time ago instead of after a year and a half. They said it's in my lease, but it's not. Then they sent someone with Atmos here the next day to turn our gas back on. Another $100. Now that I've set up an account with Atmos, I have to pay Atmos about $150 for the new account. We don't want to submit maintenance requests anymore because of how much extra they charge for sending someone here, even if they don't do anything. They also charge us $25 a month for a discount program that we don't want but we have to pay for it. And we don't use it. One time a next door neighbor left a mattress leaning up against our gate. They tried to charge us $75 twice for it. I provided proof twice that it wasn't ours and explained that the neighbors left it leaning up against the fence next to our duplex. They still tried to charge us twice for it. I thought I prevented it from happening but since they're constantly overcharging us random things and refuse to explain what extra charges are for, they probably ended up charging us for it anyway. When I've requested a breakdown of how much I've paid on my utilities in the past, they refused to provide it, saying that they can't because it's allocated. I'm a outpatient with Star Care and when my caseworker there asked for a breakdown of what we've paid for our utilities, they still refused to provide what we've paid every month, saying again they can't provide it because our utilities are allocate because we live in a duplex. There's absolutely no reason to refuse to provide how much I've already paid for our utilities. They do this so that they can charge whatever they want to charge and get away with it. Minnex also adds late fees to my bill before it's even the first of the month, before late charges are supposed to be added to my bill. I think late charges are suppose to be added on the 3rd of each month but they've always added late fees before the 1st of the month. Before I was able to use a payment system called Flex, I'd pay half of my rent with one paycheck and the rest with the next paycheck, they'd add excessive late fees and they were always threatening to evict us at least once a month. I don't recommend anyone renting from Minnex. At the time, we didn't have a choice but we do now. Even when we moved in to this duplex, they were unfair to us. Apparently the previous tenants didn't turn in their mailbox keys so I had to pay $30 to get new mailbox keys because they had to change the lock. I had nothing to do with the previous tenants not turning in their keys. Minnex refused to pay for it and they said that if I wanted to get our mail, I had to pay for the new keys.

I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

justin is by far the best ever always has everything in order and is top notch at what he doesread more

From the owner: Our company was founded in 2022 with the mission to deliver the best option for tenants and owners…read morein property management in West Texas. Our goal is to help tenants find their best fit for a future home and help rental owners leverage their time and energy by offering full-service property management. We take great pride in this and are dedicated to delivering great results to you. Our team is experienced and ready to help handle your rental property needs. Reach out today!

Six years, three houses, zero regrets. Meridian has managed my rental properties since 2019 and…read morethey've made being a landlord easy enough that I sometimes forget I am one. They keep my houses leased with good tenants, stay on top of maintenance before small problems turn into expensive ones, and actually answer the phone when I call. That last part sounds basic but if you've ever dealt with other property managers you know it's not. Maura and her team treat my properties like their own money is on the line. I've recommended them to friends and I'll keep doing it.

This company cares about one thing. money. They get you in and they forget you. we show up to a…read moreplace we rented and pointed out the damage as usual, and noticed things like rice on a shelf, and goop on the floor. clearly, the place hadn't been cleaned. when telling the company they just said they would not be doing anything else, as in, go f*** yourself. they don't seem to know what is going on, either. bad organization, bad customer service. imagine being a rental company nd telling a tenant that they have to clean the new unit because theyre not going to. probably kept the cleaning deposit, too. unprofessional, uncaring, and unethical. don't rent a property from this company. also, if youre an owner, dont them.

Did a tour of a property about a month and a half ago, specifically asked if it used natural gas…read moreand was told it did not. In addition, the living room had very nice bookshelves that were supposed to be included. When we moved in, the bookshelves were gone and we were told they would be replaced. About a week later, realized that the heating and water heater relied on natural gas. After a few phone calls with the property manager, we were told they would not be replacing the bookshelves. The bookshelves and lack of gas were the two big selling points for me, I guess we're out of luck now that we've signed the lease.

If you are looking at a property managed by Location Rentals, you should be aware that they are…read moredishonest. When I toured a house, it looked and smelled good until it wore off a month later. I started smelling dog pee and I don't have a dog. I complained to them and they literally told me I was crazy and their staff smelled nothing. I bought a black light and found numerous places where a dog peed on their carpeting. So gross. They claimed a dog had never lived there, but there were also holes dug in the backyard and scratch marks on one of the doors. They charged me for these damages! Beware! I left that house spotless, cleaner than I found it but they still charged me another $250 for cleaning fees! Thieves.

We used Michelle Kauffman to buy a house in Lubbock. Michelle Kauffman was the buyer's agent…read morerepresenting us, and was used as the seller's agent representing the seller. Michelle Kauffman was difficult to work with but we made the deal happen.Since we were out of state buyers we never even met her in person! Michelle decided not to show up to give the keys or anything related to the home. Michelle also did not tell us (as buyers) the appraisal value. It came in a lot less than the contract price. Being cash buyers it would affect how we paid. No one wants to pay above appraisal value!! She refused to disclose this info. Along with all the 99 items that were wrong with the home and the seller's disclosure was a fraud. Michelle Kauffman is not transparent, very dishonest and highly unprofessional. However, over a year has passed and it's come to our attention Michelle Kauffman has told and given our information regarding the transaction of our property to another third party. This third party has falsely accused us of harassment, threatened our livelihood , and sent law enforcement to our house for no reason but to threaten us based on their assumptions not facts! Michelle Kauffman gave the third party personal and confidential information regarding the transaction we had with her with the property we bought a year ago. After giving this particular third party our information we started to get harassed and threatened with emails, texts and phone calls.  Michelle Kauffman is a real estate licensee who has a duty to keep client information confidential, including personal and contact information, and details related to real estate transactions. Realtors in TEXAS have a duty to keep client information confidential, including personal and transaction details, and generally cannot disclose such information to third parties unless required by law or with the client's consent. Michelle Kauffman violated rules and laws set by TREC. We did not consent to having any or partial information released to a third party who is basically harassing and slandering us or to anyone! If you do use or have to use Michelle Kauffman as a realtor in Lubbock, TX do your own diligence.  Highly do not recommend Michelle Kauffman realtor in Lubbock, TX

I have used 4 realtors over 3 years in Lubbock. Michelle is BY FAR the best realtor I worked with…read more She was always a step ahead of what I expected and she followed through on every one of my requests in a timely manner. Not only did she bring me 3 offers on day one, she also coordinated the cleaning, staging and of course professional listing of the home. If you have received Michelle's name as a recommendation, look no further. She's a go getter that stirs up the buzz you need.

I have been living in a rental from RPMS for about 4 years now and I have to say, they are some of…read morethe best "landlords" I have ever had. My previous rentals were kind of nightmarish, and so having a very professional staff is a nice change. Anytime I have a maintenance request, the turnaround is QUICK, like 24 hours quick. I could put in a request on Monday and someone is either out that same day or the next, without fail. My AC unit was on its last leg and was not cooling properly. Outside temps were 100+ They sent techs out quickly and they did all they could, but the AC unit had to be replaced. AC company submitted their proposal and it was approved right away. They came out and swapped out the unit 2 days later. Done and Done. I also love that they when they do an inspection, they give you ample notice (like weeks out) and let you pick a block of times that are convenient for you, if you choose to be there. The inspections are also less than 10 minutes! Quick like a bunny! Love it! I honestly have never had such great service renting a property, EVER. Paying rent is absolutely hassle free, and any questions I have are answered FAST. As long as I am in Lubbock, and renting, I will def try to stay with them as I have had nothing but a positive experience, on many different facets.

The move in has been very easy and smooth. I have been assisted with all my questions and acted…read morequickly on everything I spoke to them about, which was almost nothing because its been perfect!!

Chad Fortenberry is the BEST!!! He really listened to what we needed and wanted in our home. He is…read morevery knowledgeable about the area and was able to help guide us to find the right area of town that best suited our needs. We are very pleased with our new home. THANK YOU!

I have worked with Chad at TechTown Realty on multiple transactions, and he is always a pleasure to…read morework with. He is extremely responsive, communicates well, and goes above and beyond to take great care of his clients. His professionalism and attention to detail make the transactions run smoothly. If you are looking for a Realtor, I would highly recommend him.

horrible. They don't care about their tenants and refuse to fix things that I have paid for. The…read morefence in our back yard is falling apart and my dogs have gotten out repeatedly (and they are very Well trained) and they refuse to fix our fence. Do not do business with this company. The worst renting experience I've ever had.

Do not rent from them. They don't give two shits about you they just want your money. Houses are…read morejunk, carpets arent done correctly. We paid out of pocket to have them fixed professionally and they charged us out the ass anyways. Nobody ever answers the phone and are rude when they do. Coldwell sucks