Loya Cobb had been managing my property since I moved away around 3 years ago. She did NOT take…read morecare of my property! This house is supposed to be non-smoking and it smelled of cigarette smoke, the weeds were 5ft tall, and overall the house looks neglected. She also left the garage door open and all of the lights on. Luckily, my real estate agent went to the property a few days after the tenant moved out and closed it. If you are a person out of town and need a property manager, I would NOT use this company.

From the owner: Strive for excellence across the board in helping owners and tenants gain the highest and best…read moreresults on their properties .

Affordable, Stellar Quality, and EASY! Made my transition go from complicated to easy with just a…read morecall.

From the owner: Matador Property Management provides Townhome rentals to Lubbock, TX area.read more

Minnex Property Management is the absolute worst company to rent from!!! And we've rented from some…read morepretty bad places. When I lost my job in August of 2025, I was still able to pay our rent. But we weren't able to pay for our utilities and a couple of extra things that Minnex charges all of their tenants for whether you want them or not. They lied to the owner of the duplex that we're renting, and told them that we weren't paying our rent to get us evicted. Thankfully we had some help that prevented that from happening. They are frequently overcharging me every month but they refuse to tell me what the extra charges are for. The last time I emailed them asking what the extra are for, they lied to me about what the charges are for and then they added almost $100 of charges for utilities that I've already paid for and have proof that I've already paid for those utilities. They're trying to charge me for the past 5 months for utilities that I've already paid for. We can't afford all of these extra random charges in the first place but not knowing what the charges are even for is extremely suspicious. If you submit a maintenance request, they'll charge you around $100 for sending someone there, even if they don't do anything at all. I had no clue that I'm supposed to change the filter for my a/c and heater unit. Our heater stopped working in December so I submitted a maintenance request for it. They sent a guy here who told me that I need to replace the filter. That's all he did. They charged me $100 for that. In June, after we've lived here for a year and a half, we didn't have hot water anymore. They sent a guy here to tell me that our gas was turned off. Minnex turned it off but still sent someone here to tell me our gas was turned off. Another $100. They lied and said that I was supposed to set up an account with Atmos to pay our gas bill when we first moved in. They never told me that. We paid Minnex for our gas for a year and a half. It was never turned off until that time. If we were supposed to set up an account with Atmos and pay them all along, our gas would've been turned off a long time ago instead of after a year and a half. They said it's in my lease, but it's not. Then they sent someone with Atmos here the next day to turn our gas back on. Another $100. Now that I've set up an account with Atmos, I have to pay Atmos about $150 for the new account. We don't want to submit maintenance requests anymore because of how much extra they charge for sending someone here, even if they don't do anything. They also charge us $25 a month for a discount program that we don't want but we have to pay for it. And we don't use it. One time a next door neighbor left a mattress leaning up against our gate. They tried to charge us $75 twice for it. I provided proof twice that it wasn't ours and explained that the neighbors left it leaning up against the fence next to our duplex. They still tried to charge us twice for it. I thought I prevented it from happening but since they're constantly overcharging us random things and refuse to explain what extra charges are for, they probably ended up charging us for it anyway. When I've requested a breakdown of how much I've paid on my utilities in the past, they refused to provide it, saying that they can't because it's allocated. I'm a outpatient with Star Care and when my caseworker there asked for a breakdown of what we've paid for our utilities, they still refused to provide what we've paid every month, saying again they can't provide it because our utilities are allocate because we live in a duplex. There's absolutely no reason to refuse to provide how much I've already paid for our utilities. They do this so that they can charge whatever they want to charge and get away with it. Minnex also adds late fees to my bill before it's even the first of the month, before late charges are supposed to be added to my bill. I think late charges are suppose to be added on the 3rd of each month but they've always added late fees before the 1st of the month. Before I was able to use a payment system called Flex, I'd pay half of my rent with one paycheck and the rest with the next paycheck, they'd add excessive late fees and they were always threatening to evict us at least once a month. I don't recommend anyone renting from Minnex. At the time, we didn't have a choice but we do now. Even when we moved in to this duplex, they were unfair to us. Apparently the previous tenants didn't turn in their mailbox keys so I had to pay $30 to get new mailbox keys because they had to change the lock. I had nothing to do with the previous tenants not turning in their keys. Minnex refused to pay for it and they said that if I wanted to get our mail, I had to pay for the new keys.

I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

Did a tour of a property about a month and a half ago, specifically asked if it used natural gas…read moreand was told it did not. In addition, the living room had very nice bookshelves that were supposed to be included. When we moved in, the bookshelves were gone and we were told they would be replaced. About a week later, realized that the heating and water heater relied on natural gas. After a few phone calls with the property manager, we were told they would not be replacing the bookshelves. The bookshelves and lack of gas were the two big selling points for me, I guess we're out of luck now that we've signed the lease.

If you are looking at a property managed by Location Rentals, you should be aware that they are…read moredishonest. When I toured a house, it looked and smelled good until it wore off a month later. I started smelling dog pee and I don't have a dog. I complained to them and they literally told me I was crazy and their staff smelled nothing. I bought a black light and found numerous places where a dog peed on their carpeting. So gross. They claimed a dog had never lived there, but there were also holes dug in the backyard and scratch marks on one of the doors. They charged me for these damages! Beware! I left that house spotless, cleaner than I found it but they still charged me another $250 for cleaning fees! Thieves.

Our son rented a house from Bob and Marilyn while attending TTU. They are both wonderful to work…read morewith, as they are quick to respond to concerns, maintenance issues and questions. They truly care about their tenants and it shows in the way they try to find a home that best fits your needs. They are always fair, respectful and understanding. We are so appreciative that they told our son, "You are family now. If you need ANYTHING, come to us and we will help you out." As parents of a college student, we are very grateful for Bob and Marilyn. Nick and Pam

I have enjoyed leasing from Marilyn and Robert of Lubbock C&C for the past two years. I rented from…read morethem during my college experience at Texas Tech. The close proximity to the University, affordable rates and the freedom of living in a house. Before I stayed in a C&C property I lived on campus and had took a semester internship in Houston. Marilyn & Robert helped me feel comfortable moving off campus. The care and accommodations I have received have given me the best housing experience I've had during my time in Lubbock. They quickly fixed any problem me and my housemates had at our property and their courteous attitude made it a pleasure to just pop in the office and say Hi! Don't accept any other housing service than Lubbock C&C. Marilyn & Bob are now good friends and I couldn't have asked for better Landlords

justin is by far the best ever always has everything in order and is top notch at what he doesread more

From the owner: Our company was founded in 2022 with the mission to deliver the best option for tenants and owners…read morein property management in West Texas. Our goal is to help tenants find their best fit for a future home and help rental owners leverage their time and energy by offering full-service property management. We take great pride in this and are dedicated to delivering great results to you. Our team is experienced and ready to help handle your rental property needs. Reach out today!

horrible. They don't care about their tenants and refuse to fix things that I have paid for. The…read morefence in our back yard is falling apart and my dogs have gotten out repeatedly (and they are very Well trained) and they refuse to fix our fence. Do not do business with this company. The worst renting experience I've ever had.

Do not rent from them. They don't give two shits about you they just want your money. Houses are…read morejunk, carpets arent done correctly. We paid out of pocket to have them fixed professionally and they charged us out the ass anyways. Nobody ever answers the phone and are rude when they do. Coldwell sucks

Dishonest, rude, untrustworthy and unreliable. Worst home…read morebuying experience ever. Refused to make the situation right. Very disappointing. Would not recommend using.

We recently purchased a home listed with progressive properties Brandon Tyler. We moved our family…read moreof 6 1200 miles from home in Ohio, to Wolfforth TX. Not knowing anyone here we thought we could trust this company things looked great when viewing the house (Which was owned by family of Brandon) you would think being. The owner of this company the house would have been In tip top shape. My husband is also a contractor and has flipped many homes in our home town in Ohio. We negotiated a lease with the sellers doing them a favor since their new house wasn't ready yet which ended up being ridiculous but we loved the house so much we went with it. Our daughter has severe asthma and as it came closer to the date of moving into our new home we wanted to measure her bedroom as she is allergic to carpet, the sellers made it extremely difficult for us to do so. Even though we were their landlords we never had access to our home. So we waited until they were moved out which was 2 weeks before Christmas. The condition the house was left in was as if we bought a fixer upper the holes in the walls and carpeting down to the mold growing under the carpeting was the most disgusting thing I have ever seen. (And this house passed inspection) it makes you wonder who their hook up is. So my husband and I spent close to a week right before Christmas ripping up 2000 square feet of carpeting and patching and painting the holes In the walls. Not to mention the amount of cleaning that went into this "move in ready" home I don't think the people who lived here ever cleaned in the 9-10 years they lived here. And the cost of all the repairs was well beyond what anyone should have to pay for a move in ready home. We have contacted the state of Texas brokers only to find out these people found an as is clause in our contract that I or my husband and realtor failed to see. Very disappointed. We do love our home but would hate for anyone else to have to endure this especially if you are coming from out of state. We also never got keys or garage openers so we had to replace all the door locks and deadbolts and garage door opener. Also the seller had some serious anger issues and was served with criminal trespassing charges after he attacked my husband because he wanted the keys to our home. Like I said it's over but we want people to know the kind of family we had to deal with. Welcome to Texas !!!!