Loya Cobb had been managing my property since I moved away around 3 years ago. She did NOT take…read morecare of my property! This house is supposed to be non-smoking and it smelled of cigarette smoke, the weeds were 5ft tall, and overall the house looks neglected. She also left the garage door open and all of the lights on. Luckily, my real estate agent went to the property a few days after the tenant moved out and closed it. If you are a person out of town and need a property manager, I would NOT use this company.

From the owner: Strive for excellence across the board in helping owners and tenants gain the highest and best…read moreresults on their properties .

Carrie Broadus refused to renew our lease after I got a better job so it was going to be easier for…read moreus to pay our rent after I was unemployed for several months. Because she refused to renew our lease, we ended up homeless from April 2024 to February 2025. The weekend that we were supposed to move out, I was so extremely stressed out that I passed out and called 911 so that an ambulance could take me to the ER. When I passed out, I scraped my head on some wooden furniture as I fell to the floor so I was concerned about having a concussion. So we were unable to move out that day. That was a Friday. We move all of our furniture out the next day, a Saturday. We spent the rest of Saturday moving our stuff out. On Sunday, we were able to get 1 load of stuff out of our duplex. After dropping that stuff off at a storage unit, we stopped at a convenience store to get me some Power Aid to make sure I was hydrated because that was one of the reasons that I passed out. When we got back to the duplex to finish gathering the rest of our things, sentimental belongings from my parents, including a Dyson vacuum cleaner that I got from my mom and stuff that my dad had given me before he passed away. But Carrie had changed the locks on the door to the duplex so we were unable to get the rest of our belongings, even though I provided her proof that I was in the ER on Friday when we were supposed to be moving out. We're victims of domestic violence that's still happening today. As I said before, we lost my daddy very unexpectedly a few years before. My former "brother" is a major narcissist. I'm always comparing him to David Koresh because of his brainwashing capabilities and his ginormous fake persona. He moved my mom halfway across the country from us, to South Carolina. We haven't been able to talk to her in over 2 years now. She has dementia and his plan was for her to forget us and it's working. So losing things that she gave us before she was moved so far away from us is heartbreaking as well. But Carrie and McDougal don't care!!!!! I seriously do NOT recommend renting from them!!!!! We won't be notified when my mom passes and we can't go to her memorial service for our safety. We seriously need to move from Lubbock for our safety but we can't afford to move and all organizations that claim they help victims of domestic violence refuse to help us. We won't even get my inheritance. David Koresh Jr. is using it to pay for her extremely expensive assisted living facility in Myrtle Beach. He's lied to everyone who works there about me and they refuse to let me talk to my mom. But as typical with narcissists, he changes everything to make me out to be the villain and to make him out to be the victim. And no, we can't afford a lawyer to help us.

I used McDougal Real Estate to list/sell my previous residence. It was a great and easy experience!…read moreI worked with Real Estate Agents Kylee and Daniel. They were both friendly, professional, and helpful. I would definitely use McDougal Real Estate next time I need to buy or sell a house!

Did a tour of a property about a month and a half ago, specifically asked if it used natural gas…read moreand was told it did not. In addition, the living room had very nice bookshelves that were supposed to be included. When we moved in, the bookshelves were gone and we were told they would be replaced. About a week later, realized that the heating and water heater relied on natural gas. After a few phone calls with the property manager, we were told they would not be replacing the bookshelves. The bookshelves and lack of gas were the two big selling points for me, I guess we're out of luck now that we've signed the lease.

If you are looking at a property managed by Location Rentals, you should be aware that they are…read moredishonest. When I toured a house, it looked and smelled good until it wore off a month later. I started smelling dog pee and I don't have a dog. I complained to them and they literally told me I was crazy and their staff smelled nothing. I bought a black light and found numerous places where a dog peed on their carpeting. So gross. They claimed a dog had never lived there, but there were also holes dug in the backyard and scratch marks on one of the doors. They charged me for these damages! Beware! I left that house spotless, cleaner than I found it but they still charged me another $250 for cleaning fees! Thieves.

Minnex Property Management is the absolute worst company to rent from!!! And we've rented from some…read morepretty bad places. When I lost my job in August of 2025, I was still able to pay our rent. But we weren't able to pay for our utilities and a couple of extra things that Minnex charges all of their tenants for whether you want them or not. They lied to the owner of the duplex that we're renting, and told them that we weren't paying our rent to get us evicted. Thankfully we had some help that prevented that from happening. They are frequently overcharging me every month but they refuse to tell me what the extra charges are for. The last time I emailed them asking what the extra are for, they lied to me about what the charges are for and then they added almost $100 of charges for utilities that I've already paid for and have proof that I've already paid for those utilities. They're trying to charge me for the past 5 months for utilities that I've already paid for. We can't afford all of these extra random charges in the first place but not knowing what the charges are even for is extremely suspicious. If you submit a maintenance request, they'll charge you around $100 for sending someone there, even if they don't do anything at all. I had no clue that I'm supposed to change the filter for my a/c and heater unit. Our heater stopped working in December so I submitted a maintenance request for it. They sent a guy here who told me that I need to replace the filter. That's all he did. They charged me $100 for that. In June, after we've lived here for a year and a half, we didn't have hot water anymore. They sent a guy here to tell me that our gas was turned off. Minnex turned it off but still sent someone here to tell me our gas was turned off. Another $100. They lied and said that I was supposed to set up an account with Atmos to pay our gas bill when we first moved in. They never told me that. We paid Minnex for our gas for a year and a half. It was never turned off until that time. If we were supposed to set up an account with Atmos and pay them all along, our gas would've been turned off a long time ago instead of after a year and a half. They said it's in my lease, but it's not. Then they sent someone with Atmos here the next day to turn our gas back on. Another $100. Now that I've set up an account with Atmos, I have to pay Atmos about $150 for the new account. We don't want to submit maintenance requests anymore because of how much extra they charge for sending someone here, even if they don't do anything. They also charge us $25 a month for a discount program that we don't want but we have to pay for it. And we don't use it. One time a next door neighbor left a mattress leaning up against our gate. They tried to charge us $75 twice for it. I provided proof twice that it wasn't ours and explained that the neighbors left it leaning up against the fence next to our duplex. They still tried to charge us twice for it. I thought I prevented it from happening but since they're constantly overcharging us random things and refuse to explain what extra charges are for, they probably ended up charging us for it anyway. When I've requested a breakdown of how much I've paid on my utilities in the past, they refused to provide it, saying that they can't because it's allocated. I'm a outpatient with Star Care and when my caseworker there asked for a breakdown of what we've paid for our utilities, they still refused to provide what we've paid every month, saying again they can't provide it because our utilities are allocate because we live in a duplex. There's absolutely no reason to refuse to provide how much I've already paid for our utilities. They do this so that they can charge whatever they want to charge and get away with it. Minnex also adds late fees to my bill before it's even the first of the month, before late charges are supposed to be added to my bill. I think late charges are suppose to be added on the 3rd of each month but they've always added late fees before the 1st of the month. Before I was able to use a payment system called Flex, I'd pay half of my rent with one paycheck and the rest with the next paycheck, they'd add excessive late fees and they were always threatening to evict us at least once a month. I don't recommend anyone renting from Minnex. At the time, we didn't have a choice but we do now. Even when we moved in to this duplex, they were unfair to us. Apparently the previous tenants didn't turn in their mailbox keys so I had to pay $30 to get new mailbox keys because they had to change the lock. I had nothing to do with the previous tenants not turning in their keys. Minnex refused to pay for it and they said that if I wanted to get our mail, I had to pay for the new keys.

I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

DO NOT RENT FROM THIS COMPANY. Shitty fucking company. Rented through them for a year and had so…read moremany issues. Eventually they had to jackhammer our floor for plumbing issues. Well we've had our floor ripped up for 6 months now. Tried to get it fixed but everytime we have a time set up, the floor repair people just don't show up. Then they sent us a lease to resign, we signed it only for them to tell us a month later they sold the property 4 MONTHS PRIOR and we have to move. Now i'm having to squeeze in all these repairs around trying to fucking move because they know they can't sell the property in the shitty state it's in. FUCK THIS DOGSHIT COMPANY. THEY DO NOT GIVE A FUCK ABOUT THEIR TENANTS. I WOULD RATHER RENT FROM A DRUG DEALER ON THE SIDE OF THE ROAD!!!

Do not do businesses nor rent from them. Hired them because I knew them. Huge mistake. They owe me…read more3 months of rent that according to their contract is to be paid monthly. Take your business elsewhere and do not rent from them.

I have been living in a rental from RPMS for about 4 years now and I have to say, they are some of…read morethe best "landlords" I have ever had. My previous rentals were kind of nightmarish, and so having a very professional staff is a nice change. Anytime I have a maintenance request, the turnaround is QUICK, like 24 hours quick. I could put in a request on Monday and someone is either out that same day or the next, without fail. My AC unit was on its last leg and was not cooling properly. Outside temps were 100+ They sent techs out quickly and they did all they could, but the AC unit had to be replaced. AC company submitted their proposal and it was approved right away. They came out and swapped out the unit 2 days later. Done and Done. I also love that they when they do an inspection, they give you ample notice (like weeks out) and let you pick a block of times that are convenient for you, if you choose to be there. The inspections are also less than 10 minutes! Quick like a bunny! Love it! I honestly have never had such great service renting a property, EVER. Paying rent is absolutely hassle free, and any questions I have are answered FAST. As long as I am in Lubbock, and renting, I will def try to stay with them as I have had nothing but a positive experience, on many different facets.

The move in has been very easy and smooth. I have been assisted with all my questions and acted…read morequickly on everything I spoke to them about, which was almost nothing because its been perfect!!

horrible. They don't care about their tenants and refuse to fix things that I have paid for. The…read morefence in our back yard is falling apart and my dogs have gotten out repeatedly (and they are very Well trained) and they refuse to fix our fence. Do not do business with this company. The worst renting experience I've ever had.

Do not rent from them. They don't give two shits about you they just want your money. Houses are…read morejunk, carpets arent done correctly. We paid out of pocket to have them fixed professionally and they charged us out the ass anyways. Nobody ever answers the phone and are rude when they do. Coldwell sucks

We have leased an apartment at TWO Grassano communities because they are an awesome management…read morecompany. Any issue we had was fixed in a timely manner & the staff has always been friendly & inviting. I encouraged my family & friends to rent from here as well & they have also loved their homes! Thank you for always taking care of us as residents!

This company practices usury to charge whatever they want when you move out. At Southview…read moreapartments be careful not to use the stove and oven and do not hang curtains! They extort the deposit from you by charging $20 per hole made by the curtain rod holder. You must use their paint; available for purchase at Sherwin Williams, or there's a fee for not matching the paint color. The move out inspection means the apartment must be better than when you moved in. The appliances must be in showroom condition despite the fact they're old. It's hard to keep track of who the manager is because it's a revolving door including the maintenance guy. In the 18 months I lived there, I know there were at least 3 changes. The latest greatest management team comprised of Ciera and DaNae is a farce to say the least. Bless their heart for effort at least. Keep on moving past this place- it's not worth the money they extort from the residents. Junked vehicles galore parked in the parking lot and along the street coupled with dog feces everywhere