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    Castle Property Management

    1.0 (6 reviews)

    Services - Castle Property Management

    Property management

    Buyer's agent

    Listing agent

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    10 months ago

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    1 year ago

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    4 years ago

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    8 years ago

    Horrible!!!! Stay away from this company either as a renter or property owner. Fraudsters! Shoddy work! No communication at all.

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    12 years ago

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    13 years ago

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    McDougal Companies

    McDougal Companies

    (6 reviews)

    McDougal Realty is a huge nightmare to deal with!!! We rented duplex from them. Carrie Broadus was…read moreour landlord. She was constantly harassing and bullying me about everything, especially our rent. I've been unemployed since July of 2023 and she has done nothing but harass me, bully me and talk down to me. And because I do NOT like that, NO ONE LIKES BEING TREATED THAT WAY, she refuses to allow us to renew our lease. She has been an ABSOLUTE NIGHTMARE TO DEAL WITH!! Her rental properties sit vacant for a very long time. You'd think that she'd be grateful to have people wanting to live here and pay rent. But she's obsessed with being controlling and being a major bully. I feel bad for the idiots who are ignorantly paying this bully to rent their properties for them because she does a horrible job!!! And now she's lying, saying that she refused to renew our lease because of too many late payments. She had to come up with something so that I can't sue her. I'm going to anyway because even I passed out and had to go to the ER 2 days before we had to move out, she only let us go back to the duplex to get one more carload of things. Then while we were putting that stuff into a nearby storage unit and getting me some Gatorade at the nearby Circle K to make sure that I didn't pass out again, she changed the locks on the door. I was unable to get the broken Dyson vacuum cleaner that was my mom's before my former brother and his 2nd wife went behind my back and moved my mom halfway across Texas and now halfway across the country from us and we'll probably never see her alive again. And we were unable to get some things that were my dad's. He passed away from leukemia in September of 2020. I'm just waiting for her to try to collect money for us not cleaning the duplex well enough, even though she's the one who changed the locks on the door. Yes, I sent her proof of when I passed out and had to go to the ER, paperwork that I received when I left the ER, as well as pictures of my injuries, which included a black right eye, a busted bottom lip and a scrape on my head that I got when I faceplanted onto the carpet in front of my wooden dresser. She allowed us to access the duplex 1 more time before she changed the locks on the door. That's extremely evil, cruel and unprofessional. Now we are homeless and are having to pay to stay at a hotel temporarily. That's an extremely evil person to do that to us, especially after I passed out and spent all day at the ER a couple of days before we were supposed to be out of that duplex. I sent her pictures of some of the paperwork from the ER as well as pictures of my black and bruised right eye, my busted lip and the scrape on my head from my head hitting and sliding down my wooden dresser as I passed out. Carrie Broadus is a horrible, evil person!!!!

    I used McDougal Real Estate to list/sell my previous residence. It was a great and easy experience!…read moreI worked with Real Estate Agents Kylee and Daniel. They were both friendly, professional, and helpful. I would definitely use McDougal Real Estate next time I need to buy or sell a house!

    The Fountains Apartments

    The Fountains Apartments

    (10 reviews)

    The staff and apartment manager are horrible!!! They refused to believe that our upstairs neighbors…read morewere extremely noisy, even though we have probably a dozen recordings of them stomping loudly. The apartment manager informed me that she personally inspected the sub floors in that apartment and they are all in good condition. It's not the subfloors, it's the people living there!!!!!! We were asked to move because of the negative reviews that I've left on their Facebook page, which they have removed. They've removed all of their reviews so that others won't see how horrible they are there. We are extremely grateful to be away from those horrible people!!!!! The apartment complex comes with stackable washers and dryers. The washing machine in our apartment ruined our clothes and they didn't replace it until maybe October. Our clothes have stains all over them, including the scrubs that I wear to work. I just bought 4 new pairs of scrubs for work and it cost me $250. The maintenance man said that the washer should've been replaced before we moved in. Of course they wouldn't reimburse us for ruining our clothes!!!!! The dumpsters are almost always full. I've even seen a dump truck drive through the apartment complex and NOT empty the dumpsters. So I would often set my trash on the ground next to the dumpster because I couldn't get them in the dumpster. The loud and obnoxious people who lived above us tattled on me doing that, so now then they threatened to charge me $75 every time that I do that again. Those 5-10 seconds of maintenance putting them in the top of the dumpster REALLY interferes tremendously with them using a leaf blower to blow the dirt around. Because the wind doesn't do it enough around here. The apartment manager apparently has some personal issues that she loves taking out on her tenants. She refused to talk to my lawyer and when I forwarded her emails to my lawyer, he said that she was acting emotionally instead of professionally. That's why I think she has personal problems that she took out on us and no telling how many other tenants. We have personal problems too. PTSD, Anxiety, Depression, ADHD, but we go to counseling and we take meds. And we do NOT take it out on innocent bystanders!!!!!! I've lived in apartment complexes here in Lubbock for about 27 years and it's getting worse and worse!!! And don't bother contacting the corporate office, they don't care either. I think the staff is on illegal drugs.

    The staff was amazing with great attitudes. Every month they sent out nice newsletters keeping you…read moreupdated about the complex and the area. Also have a good text system for alerts. Will randomly have food/events for residents. Grounds are kept clean and maintenance staff is quick to respond. Would recommend. Only one con: the birds. They're everywhere and loud and make a mess. But it comes with the nice trees on the complex, so can't really complain. Still waiting to see if I receive all my deposit back. I left the apartment really clean sooo... will keep updated.

    Minnix Property Management

    Minnix Property Management

    (43 reviews)

    I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

    Awesome ownership and service team. Highly recommend going through them to find a house or have a…read morehouse managed.

    Castle Property Management - propertymgmt - Updated May 2026

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