Lone Star Overnight was supposed to ship a package to me today by 9 PM. After 2 hours of waiting, it had arrived. However, on the website, they said that it had arrived 10 minutes ago, which took off 1 star. I did not see any package or hear a knock on the door, but shipping was delayed by a short amount. If you need something to get there easily in the DFW area, this is your carrier. read more

These are the worst shipping carriers ever! I'm surprised that they're still in business. My car part never got here. When I inquired about it, they said it was because the driver never showed up for his shift and they said that they assigned it to another driver. When I called about the part again today, they admitted that they lost it and said they would call back in 15 minutes. That was hours ago. I don't think any company should use them as a carrier. (...Especially a website that sales car parts! read more

Although I had reservations after reading the comments, this company kept me informed via email and delivered my package promptly. It was delayed by only 1 day, but better than nothing read more

If I could give zero stars for this carrier, I would. I placed an order with a well-known, online fast fashion company. I've ordered in the past and have not had any major issues with delivery of my items. Last month, I had an order shipped and the assigned carrier was LSO. On 6/22, they claimed that my package had been delivered to the locker system in my bldg. Whenever we get packages, we get both an email and text notification letting us know that we have a delivery. I received nothing from our service (ParcelPending). I reached out to the clothing company and they told me that according to their "extensive research" and an inquiry with LSO, my package was delivered to me. When I went to the LSO website to contact customer service, I was directed to a form which I completed but never received a response. The customer service number is a recording telling you that they don't accept calls and to go back to the website (which again is pointless since they don't respond to those inquiries seemingly). I found a local number for the Plano office but the woman told me that I had to call the Dallas office. She told me that their number was 512-872-6900. I called and guess where I ended up? Customer service. The same customer service with a phone number but doesn't accept calls. Turns out, you can only file a claim thru the original shipper but if everything the shipper has says the package was delivered, you end up in a mindlessly frustrating loop of proving that LSO's claim of delivery is false. The pics I attached show that the delivery person claimed to have used our locker system to deliver my package, proof from the locker system vendor that NO package was ever in fact delivered to me and the crappy policy of not being able to file a claim unless you're an account holder. If you ever see that goods you're expecting are supposed to be delivered by LSO, contact your shipper IMMEDIATELY and request a change because this experience has proven how they function. And LSO - Before you supply me with your canned response to email your customer support, I've already done that twice. It's your turn to take action! read more

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Terrible service with no customer service. They were supposed to deliver an item on the 20th. It's now the 28th and the item has still not arrived. They are telling the company I ordered the item from it is still on the way so I'm unable to get a refund. The only update is that the package delivery was not attempted. This company should be avoided at all costs. read more

No one ever answers. I have called the main LSO line and the one for this location. There is no live chat like the main voicemail states and no response comes from the form you fill out. read more

LSO is the absolute worst shipping service. Beware - do not let your vendors ship via LSO and under no circumstances should you use LSO to ship anything to anybody. Anything shipped via LSO will get lost or extremely delayed. A vendor of ours defaults to LSO and EVERY TIME it creates a big hiccup in our supply chain. They do not respond to inquiries sent on their website and do not answer the phone. Their warehouse in San Antonio is abandoned. Run away from LSO, I have no idea how they are still in business. read more

LSO - Regional Shipping Services - This is their abandoned office in San Antonio. - Couriers & Delivery Services Near Me - Plano, Texas

PB sent me two bath mats at the same time in different packages. They were checked in to LSO Plano at the same time. After moving my delivery date three times they delivered one bath mat today and then sent me a message that they regret to inform me they don't know when they will be able to deliver the other .... Based on past experience with ordering from Pottery Barn who unfortunately always uses LSO I will be lucky to ever get the other package. At least I already know calling customer service is a waste of time. read more

Don't hold your breath if LSO doing the delivery of your online shopping, you won't likely get it. Need to speak with someone? Don't count on it, they got rid of phone support months ago. LSO claimed to have delivered my package but my security camera never recorded anybody came close to my apartment. Don't be surprise if this happen to you too. This company have a long streak ineptitude. Truly a miracle how they still operate at this point. read more

I ordered a $90.00 dress and they delivered to the wrong apartment. I never got my dress. I didnt get my money back from the merchant because it said delivered. I filled out a complaint and nothing. I complained to the BBB and nothing. How do we get our packages to not be delivered by them? read more

I wish I could leave no stars. I've been trying to get my package for a week and customer service is non existent. No working phone number and no one answers the multiple emails I've sent. read more

Terrible company, nothing is ever updated properly and they steal packages they deserve to go out of business.

Horrible service. My order has been out for delivery for 3 days now. I keep trying to email and call the plano location and nobody answers at all. I have even been leaving voicemails. I will never use this shoddy company again. That's why we stick with major brand shipping companies to avoid these issues. Now I don't know where my package is and nobody at their plano office wants to answer the phone. It's ridiculous. read more

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Tampa vender reports: Your order has shipped. The order came in on 11/7, shipped 11/9 as usual LSO reports: Status Date/Time Location Label created 11/10/2020 Inbound scan at destination 11/13/2020 6:40:00 AM PLANO Out for Delivery 11/13/2020 7:29:00 AM PROSPER Resident not in 11/13/2020 10:15:00 AM PROSPER Inbound scan at destination 11/13/2020 5:50:00 PM PLANO Resident reports: I have been here all day. No deliveries came by. I checked my front door camera to make sure I didn't miss anyone and no motion all day. LSO policy: might deliver by Noon on Saturdays No effort to so do, as reported by LSO tracking & Resident LSO ad: 800 customer service Mon-Sat Noon Actual: 800 answers CLOSED, no offer to leave a message All week, NO response to all emails sent them LSO sat on this order once in possession, at least a day or so LSO is too sloppy to post shipping progress, not even receipt acknowledgment LSO tracking progress finally posted same day of "delivery" = not enough notice for recipient to "be home" (if required at all) LSO did not deliver (as reported) and I suggest package was discovered (oops!) on truck when parking it for the weekend in Plano, TX LSO then reported lie "not at home" to cover up failure to deliver or lost-in-truck Note LSO refused to respond to all emails and does not have an 800# weekends LSO does not deliver Ground on weekends Tampa vender & I now searching for ANY OTHER shipper to Texas, ANY possible, I mean ANY! BTW, Resident, happy BELATED anniversary, thanks to LSO read more

My package has been sitting at their Plano location for 12 days now... I cannot get an answer as to when the package will be delivered. At this point, I think I am out of luck. Their customer service line is a joke. Don't use this service. read more

Once again I'm waiting for a package being shipped from Plano Tx to Plano Tx for 6 days - why? I wish merchants like Nordstrom, Macys , Ulta etc who use LSO would read these reviews and consider another carrier. Already received my other pkg ordered from same merchant same day delivered from Utah or somewhere. I tried to contact customer service and of course no response.DO NOT USE LSO. read more

I had a package to be delivered two weeks ago but still not delivered. Called customer service several times (with looooong wait/holds each call) and I ended up no where. Not reliable. Terrible customer service. Doesn't keep promises (on delivery and customer support). Never received call backs or updates as promised. Can't believe Neiman Marcus uses them. They wont confirm if its lost. They simply stated "I don't know..." ok, so if its not lost yet, How does it take a package longer than 2 weeks to be delivered within the same freakin State?! I could have drove and picked it up in 30 minutes. STAY AWAY!!!!!!! I'm also submitting complaint to Neiman Marcus regarding this issue. read more

My package was just dropped at the edge of a "neighbors" property despite a map of the place not 10 feet from where they left the package. Looks like they just threw it out of the truck without a second thought. Thankfully our caretaker found out and bright it to my house. The company I bought from that used this delivery service has also been notified. There's no excuse to just drop the package considering my address was clearly marked! read more

I hate online shopping for reasons like this... I got a notification on the 10th that my package would be delivered in 24 hours, yet here we are 9 days later and there isn't even an estimate of the new delivery date. I see the comments and complaints from others, and all the company does is tell you that packages MIGHT be delivered up to 4 days late, but it's been DOUBLE THAT TIME ALREADY!!! I'll probably be going to pick up the package on Monday or getting a refund. I'm not having a grinch like Christmas because of this crapola situation and company! read more

LSO - Regional Shipping Services - Proof of delivery notification - Couriers & Delivery Services Near Me - Plano, Texas

LSO is deceitful and communicate untrue tracking information. I placed a order with fashion nova January5,2023 I received my alert on January 6th saying my package was on the way and included tracking information. My package was supposed to be delivered on January12th but was not. It was showing per the tracker that it was at the shipping hub. I reached out to fashion nova and was told I was still inside the shipping time range and to wait for package. Fast forward to today I received an email from LSO and SHOP saying my package was delivered at 2:40pm on January16th. There was no package delivered other than packages from two other vendors. It is disappointing that fashion nova want refund me because LSO tagged my package as delivered. I have filed a claim with LSO and also request a picture or confirmation showing the package was delivered at my front door. My neighbors camera do not show the information LSO relayed is accurate. read more

I received my package today. Upon opening it, I noticed that the package had been tampered with. After reviewing the items purchased, I noticed 1 item missing from the package. It was the only designer item in the order. The hat was a gift for my husband and it was stolen from my delivered package. I would like for someone to look further into this matter. I have also contacted Nordstroms to inform them of your dishonest delivery services. read more

LSO had stated that my package containing $250 that I spent on clothes was delivered, but was never received. I checked my doorbell camera, even the security cameras all around the house. Nothing was ever received. They have no way of contacting or getting a hold of their customer service due to the fact that when you call the number posted an answering service states that, "at this time, we are unable to take any calls". I had to go as far as disputing and reporting this to my bank to get my money back. I will never be ordering from any clothing site that uses LSO again. read more

I purchased an item from a department store and received an email stating that on Monday, Nov 21st my order was being shipped from Ft Worth. From Ft Worth to my house is approximately 20 miles and today is Sunday, November, 27th and I still have not received my package. Tracking says a delay due to weather. I have received packages from UPS, FedEx, & Amazon all last week without a weather delay. But this isn't the first time it took forever to get a package from LSO. read more

I had a package shipped from Fort Worth and was supposed to be delivered to me In Fort Worth and I have yet to receive it. It has been a week and I don't understand for the life of me why every time one of my packages is shipped through LSO there is always a problem. EVERY SINGLE TIME!! At this point I don't even blame them, I blame the company that keep choosing to ship through them. LSO is the absolute worse. read more

DO NOT USE THIS SERVICE. Promised overnight delivery of legal papers picked up Tuesday. Not delivered Wednesday. GUARANTEED delivery for Thursday MORNING. No package. LONG waits on hold to try to get info. read more

I have had packages not make it to me twice only to find out the employees are stealing the packages in ft worth and Plano Tx locations. My sister made a report that one employee in the Plano Tx facility overnight sold her a package that belonged to her best friend. She reported it and still have not gotten a respond. Do not ship through the guys because it's unsafe when the employees are taking our packages. Plano has had many recent complaints about their overnight employees taken packages. Those employees are still working there so be safe when shipping through lso. Especially if you are in the Plano and surrounding areas read more

Every time the shipper uses LSo's service they seem to lose my package 2 times in a row

No customer service the phone number that they provide always say that they cannot answer the phone no one answers emails within 24 hours or at all. I went through the call directories and got in contact with someone but of course he cannot help me either I live about 45 minutes away from the Plano location and just would like to pick up my package but I definitely don't wanna make a blank trip. So basically either I'm going to request my money back from the business I ordered my stuff from or I'll be filing a claim they probably won't go anywhere. Definitely would never never recommend LSO to any business to use. read more

LSO shipping is a joke. I went to Best Buy to purchase a MacBook Pro & Jessica from LSO has done nothing but leave me annoying voicemails saying the same thing. They've lost my package & can't find it. A 2 day shipping service has now turned into a 7 day wait to see if they've misplaced my laptop. Thanks for making my Christmas shopping even harder Jessica. read more

Absolutely terrible. I don't even know how you're still in business. I'm not sure if the companies I ordered from are trying to cut costs or if LSO scammed them into using them somehow but this is the worst shipping service I've ever received. My package was out for delivery for two days and nothing was delivered. 5 miles from my house is the warehouse. And when you call the line hangs up on you because there's no customer service. Haven't heard back from my multiple complaints either. Please do us all a favor and shut down your business. Pathetic. read more

I ordered some clothes and shoes from fashion nova. Which I have before, but from another state, and everything was going great until it started changing the delivery date every single day. I'm super disgusted with the service they use for texas. LSO says it has a live chat. I waited 2 hours to talk someone and still nothing. I've been calling every single day for various hours and have yet to talk to someone. I ordered those things for my small wedding and now I have nothing to wear. They don't even update on their page where it's at or anything. I know it's been seating in Austin now for the past day because of fashion nova. I wonder what day it'll say on there today. Highly annoyed. Disappointed. I'm leaving the state soon and I won't be able to get my things. Thanks. read more

Hard to reach , won't contact you if they couldn't deliver your package. I had a package sent to me but the shipper forgot to add my apartment number, so when I tried to reach out about it, it took so long before someone finally picked up. read more

I'm not sure how LSO is still in business. I have had to experience this companies lack of proper customer service and sense of direction twice now, and not by choice. A retailer I previously ordered through used this company to deliver my package--my package was delayed a week and LSO marked my address as "bad address" after I saw their van in my neighborhood and had assumed they delivered before receiving that notification. I reached out, they responded letting me know the driver had the incorrect GPS and corrected it--then marked it as bad address the next 3 days. I reached out again and was ignored before they marked the package as "delivered" in which it was not at my house. Tried to follow up and they ignored me again and eventually I had to go back and forth with the retailer until they refunded me. I currently have another package routing through them and today it was marked as you guessed it "bad address" I called and waited 10 minutes before a girl answered and pretended she couldn't hear me but was only talking when I wasn't. She hung up and so I sent an email once again asking if it's at all possible to just drive the distance and pick this up at a local distribution center--to be determined. However I currently highly recommend you avoid this carrier at all costs. read more

I understand that the holiday time is a busy season but waiting 2 1/2 week to receive a package is unacceptable. My package has been setting at the warehouse not moving for the last two weeks. I inquired about my package and it will be another 5 business days before I can get a follow up. read more

If I could give them less stars I would. They receive packages from companies and/or individuals and then they never deliver them. I have a package that has been sitting in one of their warehouses for 3 weeks and they won't deliver it. Also, I don't know why they even list a phone number. No matter how long you sit on hold no one ever answers. read more

This is by far the worst service I have ever gotten from a delivery service. My package was supposed to be delivered on friday 1/11/19. As per some of the other reviews they said they couldn't deliver it BECAUSE OF BAD WEATHER. I called again and was told it'd out wedould be delivered Monday morning. No delivery!er Called again and was told it would be delivered by 800 PM Monday night. I waited with my porch lite on and the front door open. No delivery! By then customer service was closed. At 850 PM I got a notification on my phone that the package was delivered at my house at 850. Looked outside and NO TRUCK. Looked on my porch, front yard, and mail box. NO PACKAGE. I am calling them again this morning, but I am fed up. I will tell everybody I know about this and I will never use them again. Worst delivery service ever. read more

horrible shipping company. all they do is steal your package and make up an excuse for it or lie and say it was delivered. never use them. if you ordered from an online websites for example shein or amazon and your package is being delivered through them, don't expect to get it. i would just get it refunded. they have stollen 2 of my packages and don't answer the phone or emails when you try to contact them. read more

This company is a joke -- They give you misleading information regarding the shipping progress. I received a message that they have attempted to deliver my package when in fact nobody even showed up -- I have cameras on my property and no attempt was made. LSO has had my package for over 6 days and there are no signs of movement. Their customer service stinks -- not only the holding times exceeds 1 hour at a minimum, but calls them drop. The customer service personnel couldn't care less. You give them the same information multiple times and their system doesn't seem to capture. LSO is a joke of a company. read more

I would give zero stars too Was supposed to get a package yesterday but there was nobody home to sign for a 21+ package at 2 pm on a Wednesday so I had to wait til thursday (today) for it to come again. I waited at home from 12-3:20 only to be disappointed yet again. The tracking said it was on the truck at 9 am and out for delivery. Then I decided I had waited long enough at 3:15 so I wrote a note for the driver and left. Because I have shit to do and don't have to wait around for bad logistical service. I get to my "home" home and do the shit I needed to do and at 4:50 I see that they put a note in the tracking that said "bad weather at delivery location" at 3:50. What the fuck. It had been raining from 10 to about 1:30 or 2, with some hail early in those times but I saw FedEx driving around because it's not a big weather ordeal. So NOW I have to wait yet another day to MAYBE get the package at an UNKNOWN time of day, and without any kind of notification. The biggest let down is that I have no idea when the package/driver will be at my house and because it's a signed package for 21+ it's crucial that I be there This fucking game can theoretically go on for days read more

Do not use LSO, I purchased some products online from a retail store and they chose LSO to ship the products. The clothes I purchased are shipping from Dallas to Grapevine and it has been 14 days, the website says it arrived in Grapevine three days ago but can't be delivered because of "emergency conditions"? No one answers at customer service and if you email customer service they state they will get back to you in two business days. Well thats not true either. Still no response or package and can't get anyone to explain what emergency conditions means as it is 95 degrees and sunny. read more