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PICKUP

2.6 (306 reviews)
Open 9:00 am - 9:00 pm

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Reviews With Photos

Angie M.

The WORST! Do not use these people. They don't show up. Then I wait for TWO HOURS for their online chat (because there's not a phone number online to contact anyone) and I instantly get "disconnected." Hold please, I'm going to fight their charges on my credit card. Please check out the photo I've included of our "chat."

Beverly W.

Ordered a same day delivery and 3 days later no recliner! Contacted them and still get the same canned answer running late and can't find anyone to do it! Non responsive and fraudulent company BEWARE

Ordered a few small items from Big Lots and they assigned PickupNow for the same day delivery option. It has been 3 days since it has been out for delivery and hasn't showed up at my door. And on reporting this, they have the audacity to tell me it was delivered and they cannot issue a refund for the missing items. When asked for the information they used to make the order ineligible for refund, they keep redirecting me from one station to another and then give me "We'll get back to you on this". Pathetic service, disgusting communication and zero accountability. AVOID AT ALL COST.

Delivered Crate&Barrel Island - very heavy and cumbersome.

Great service, on time, friendly, and professional- will use again and recommend to friends! Thanks!

It should have been tilted back and turned....but that was two much for these two untrained movers.
Timothy J.

UPDATE: The showroom owner and his sales person came and took the same couch down the stairs in THREE MINUTES! PickUp Now is a joke! Their delivery people are unprofessional and not strong enough for the job. Then...don't expect their management to make it right....their only offer was to send the same guys back and me waive liability! No thanks! I'll call professionals! This company is incompetent! They sent two guys, one of whom simply wasn't big enough to lift a couch. The stairway required the couch to be lifted and turned and one man wasn't strong enough to do it. After getting the couch stuck, he complained he was only getting $35 for the move and promptly left without moving everything back upstairs (they had taken a chair and all the cushions down). After sitting on hold for 20 minutes, the "manager" called me back and said they would come back if I waived all liability. Of course, I said no and called their competitor. The couch went up in 5 minutes...Pickup couldn't bring it back down because their "good guys" have no training from a company with no professionalism! STAY AWAY! Dallas has several much better companies to trust in your home!

Evidence of this businesses dishonest practices.
Mitchell C.

I am a nurse who injured my knee in the midst of this pandemic, and was forced to get knee surgery. Because of that I am not able to move a couch I purchased myself. I foolishly used this service and was charged money, and not only did not receive the delivery 3 days in a row but wasted HOURS of my life on hold and then never got my problem solved. They may refund my money, but give me my hours of life I wasted trying to deal with this dishonest, unreliable, unscrupulous excuse for a business. I understand more than most people how crazy the world is right, and cut people slack. But this is not one of those times. This is a purposely dishonest business that is has a negative impact on the world as a whole. DO NOT use this service if it is important that your delivery gets there when you scheduled it. From what i can tell the company takes your "booking", charges your card, and then leaves it up to independent "good guys" who have no accountability. They only have 2 contact phone numbers and force you to stay on hold for LITERALLY hours, only for the people to tell you there are no available "good guys" and they can reschedule it for tomorrow (but guess what happens again the very next day). If you want to PAY for a service and have no concrete system to make sure that you actually get what you PAID MONEY for, than go ahead my friend. But this is a SCAM and I was a fool not to see it sooner. It's not accredited with the BBB, and im almost certain that the majority of their "reviews" were left by bots to artificially inflate their rating. One of those things has to be illegal, my only hope is that if I raise awareness enough justice might be served.

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Page 1 of 8

Ask the Community - PICKUP

How are these people with TV delivery?

Based upon how they did with glass shelving, I would say excellent. They were very reliable and careful.

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Review Highlights - PICKUP

Excellent service by the 2 guys, prompt and on time.

Mentioned in 4 reviews

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PICKUP - couriers - Updated May 2026

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