I live in a really weird, eclectic apartment. The two person team that delivered my couch to me could not get it into my apartment. 72 inches vs 82 inches is extremely vast. Joe & Sabrina were awesome. Nice. Professional. Understanding. And to boot, made viable suggestions on how and where to shop for the way my apartment is setup. a Definitely if you are in CT, check out #PICKUP! read more

The delivery woman I got was great! However, her partner was apparently 40 minutes out and wasn't able to assist her. I planned on helping regardless but did expect her to have help since I paid for two delivery people.Otherwise great job on the delivery, nothing damaged and the outside furniture got here as intended. read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas

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Pickup now is really horrible. I am surprised many big box retailer stores will use them. I have scheduled and paid for a delivery from 6pm-8pm tonight. There aren't any notifications of delays. The "Good Guy" just never show up. I have been on the phone waiting in line for an hour trying to check the status of my "order". I was hung up right when it's my turn TWICE. It has been really frustrating. I would not used Pick Up Service again. read more

The WORST! Do not use these people. They don't show up. Then I wait for TWO HOURS for their online chat (because there's not a phone number online to contact anyone) and I instantly get "disconnected." Hold please, I'm going to fight their charges on my credit card. Please check out the photo I've included of our "chat." read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas

Ordered a same day delivery and 3 days later no recliner! Contacted them and still get the same canned answer running late and can't find anyone to do it! Non responsive and fraudulent company BEWARE read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas

This will come across as a cliche....but if there was an opportunity to rate negative stars then I would. HomeGoods gave a strong recommendation for this service based on how the delivery men package and care for the products, however, coordinating a pickup and delivery has been horrific. This is my third attempt to coordinate pickup/delivery in as many days. Same storyline for each day. 10a-2p delivery window, delay until end of day, then unable to make delivery, then reschedule for "first delivery" the next morning. Customer service is readily available and nice but range from unhelpful to inept. This will be the last time I use this service and if not delivered today, I will cancel and move on. I strongly encourage the use of other delivery options. read more

Ordered a few small items from Big Lots and they assigned PickupNow for the same day delivery option. It has been 3 days since it has been out for delivery and hasn't showed up at my door. And on reporting this, they have the audacity to tell me it was delivered and they cannot issue a refund for the missing items. When asked for the information they used to make the order ineligible for refund, they keep redirecting me from one station to another and then give me "We'll get back to you on this". Pathetic service, disgusting communication and zero accountability. AVOID AT ALL COST. read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas

We were referred to this company for delivery services by the furniture store we were purchasing from, so we made a reservation through their online system (after this was recommended by their automated phone system). We were initially relieved to find a delivery window "available" in the online system that worked with the Monday pick-up window offered by the furniture store. We were much less relieved when we received a call on Monday from the company communicating that there would be a delivery "delay." We were further displeased when that window was expanded from 12:00pm to the end of that day, as my husband and I both work and have important demands on our time. So, imagine our utter disbelief when we then received communication that our delivery was further delayed by TWO DAYS. What??!! We scheduled for a delivery at 12:00pm on Monday, and your company is now offering delivery at 2:00pm on Wednesday? With no discount for the inconvenience? How is that acceptable? After ongoing communication with customer support, we eventually ceded to the Wednesday delivery time, as we were offered no other options and had already spent far too much time on the issue. However, when Wednesday arrived, we were in shock (and no short supply of frustration and anger) when faced with the reality that the delivery was being delayed even further. What??!! To add salt to the wound, the manager we talked to was completely aloof and condescending, and after communicating with her, we decided we were done. We canceled the order and had another company actually deliver our items in the timeframe they committed to (the next day). As a business owner myself, I am astounded that this business has stayed viable with this brand of blatant disregard for their customers. Bluntly, it's terrible. This company's brand of attempting to placate customers in the absence of actually doing the job they were hired to do is everything that is wrong with customer service in our current society. I am hopeful that as more customers speak-up about these unprofessional and unethical business practices, this company will remove itself from markets that it cannot adequately service, so other people do not have to experience the sheer frustration that we've endured the last few days. Customers deserve better than this, especially with all of the stressors many of us are already navigating. read more

Great service, on time, friendly, and professional- will use again and recommend to friends! Thanks! read more

PICKUP - Delivered Crate&Barrel Island - very heavy and cumbersome. - Couriers & Delivery Services Near Me - Plano, Texas

I am beyond furious. I scheduled delivery for Sunday, I understand busy times so when I was pushed to Wednesday it was no big deal. They scheduled me in the middle of the day 12-2. I received a text at 11am saying there are delays and someone would reach out to confirm my eta. By 11:145 no call. I called at 12:15 to see what was going on because no one had contacted me the rep said 12-2 is still my window. I go to chat with an agent at 1:30 to see what's up because the window is closing because I HAVE SOMEWHERE TO GO by 3. The agent on the chat never said when my new window was and the chat closed itself out three times. I then at 1:50 finally get a human agent who takes about 8 minutes to tell me that my order has been pushed from 2-4 and all I get an apology. I'm beyond pissed. This has been a total inconvenience with almost no communication from the business itself. Thank you for taking my whole day and not reconciling a thing .. that apology doesn't give me my time or my $200 back for a late delivery. I'm never using this again. I'll pick my own stuff up next time. Update: it's now 3:47 PM no one has called to communicate any new updates or to confirm that they will be delivering my items. We are now everting a 6 hour window that your company confirmed would be two hours four hours ago. Update 2: it's now 4:17 pm and the delivery driver called me for the first time today saying that he is just now going to get my stuff from the store. It's now rush hour and I won't be seeing them until AROUND 6pm. At this point I want my back. Update 3: 6:17 I finally receive an on the way text with no eta. Update 4: at 6:35 I'm just now being told he's 20 min away. Update 5: 7:10 furniture is delivered and they did not bring a set of chairs. So my order was incomplete and instead of calling me because the deliver driver said there was a conversation between him and the clerk woth proof on the receipt that I paid for 4 chairs he said "well you know your merchandise" and didn't contact me to contact the store to rectify the matter. So now the store is closed and I have to wait to handle this at a later date. I want my money back. Like there's no way in hell I went through all of this to have late and incomplete delivery. If I could give no stars I would. I recommend if this service is offered that you go get your purchases yourself. Thanks. Update 6: the online chat agent just told me I didn't pay for my full dinette set to be delivered and that the delivery man shouldn't have even brought me those. And that it was not their fault that I waited all day with no contact because I received one vague text message at 11:00 and misinformation at 12:15. Thank you for icing the cake mallerie. read more

UPDATE: The showroom owner and his sales person came and took the same couch down the stairs in THREE MINUTES! PickUp Now is a joke! Their delivery people are unprofessional and not strong enough for the job. Then...don't expect their management to make it right....their only offer was to send the same guys back and me waive liability! No thanks! I'll call professionals! This company is incompetent! They sent two guys, one of whom simply wasn't big enough to lift a couch. The stairway required the couch to be lifted and turned and one man wasn't strong enough to do it. After getting the couch stuck, he complained he was only getting $35 for the move and promptly left without moving everything back upstairs (they had taken a chair and all the cushions down). After sitting on hold for 20 minutes, the "manager" called me back and said they would come back if I waived all liability. Of course, I said no and called their competitor. The couch went up in 5 minutes...Pickup couldn't bring it back down because their "good guys" have no training from a company with no professionalism! STAY AWAY! Dallas has several much better companies to trust in your home! read more

PICKUP - It should have been tilted back and turned....but that was two much for these two untrained movers. - Couriers & Delivery Services Near Me - Plano, Texas

Delivery was scheduled for 10am-2pm At 10:40am I received a call from dispatch stating that the delivery drivers were running behind but would be arriving closer to the 2:00pm deliver time... That's fine.... Then 2:40 hits and no call or update from them. I called to get an ETA only to be told tut they will have to.reschedule me! NOT AN OPTION! I took off work and locked up animals for this specific delivery. I am them told "oh well we can't always meet delivery times that's just a window it's usually much later than that window" what the heck kind of business model is that?!? I am then told I won't be able to receive an ETA until 4:00pm earliest...?!? WHAT!?! . I will be updating more at 4pm most likely will not be receiving a call and will have to again be calling them. Update: it's 4:20 and still no call with ETA read more

FYI to anyone who buys furniture from Big Lots and can't move it they recommend this company. They are not reliable in anyway. Their online portal makes it seem polished and easy but they constantly reschedule your appt due to the lack of drivers. I feel bad for the customer service reps who are getting a bad rap on Yelp, they were very helpful but they cannot make a nonexistent driver show up. This is a corporate issue, customers should not be able to make an appt if you do not have enough drivers/movers to complete the job. I will never recommend or use this company again. After being canceled on twice (a week apart), I just chose another company. All in a day moving is amazing, they did exactly that and moved my couch to my home the next day. Update: I have yet (6/7/22, almost a month later) to receive a call/email from The company regarding the poor experience. read more

I am a nurse who injured my knee in the midst of this pandemic, and was forced to get knee surgery. Because of that I am not able to move a couch I purchased myself. I foolishly used this service and was charged money, and not only did not receive the delivery 3 days in a row but wasted HOURS of my life on hold and then never got my problem solved. They may refund my money, but give me my hours of life I wasted trying to deal with this dishonest, unreliable, unscrupulous excuse for a business. I understand more than most people how crazy the world is right, and cut people slack. But this is not one of those times. This is a purposely dishonest business that is has a negative impact on the world as a whole. DO NOT use this service if it is important that your delivery gets there when you scheduled it. From what i can tell the company takes your "booking", charges your card, and then leaves it up to independent "good guys" who have no accountability. They only have 2 contact phone numbers and force you to stay on hold for LITERALLY hours, only for the people to tell you there are no available "good guys" and they can reschedule it for tomorrow (but guess what happens again the very next day). If you want to PAY for a service and have no concrete system to make sure that you actually get what you PAID MONEY for, than go ahead my friend. But this is a SCAM and I was a fool not to see it sooner. It's not accredited with the BBB, and im almost certain that the majority of their "reviews" were left by bots to artificially inflate their rating. One of those things has to be illegal, my only hope is that if I raise awareness enough justice might be served. read more

PICKUP - Evidence of this businesses dishonest practices. - Couriers & Delivery Services Near Me - Plano, Texas

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Grea service. Went above and beyond in helping move furniture to place rugs. read more

They did a great job delivering two chairs from a local store. We will use them again!! I signed up the night before and they were right on time. read more

Best service I received. Right on time, clean, and professional. I would use this service again. Price was very fair considering prices today. John H read more

Asiel went out of his way to ensure the mattress was delivered on time. My 85 year old aunt was admitted to an Assisted Living facility, and needed a bed. He went above and beyond despite difficulty with directions to stick with the assignment. It was greatly appreciated. The only comment I have is we were told he would assemble the bed - he was told he did not have to - that point should be better communicated. read more

PICKUP is truly the most terrible, unprofessional and unreliable company I've ever come across. 1 star is BEYOND generous and if I could give them negative -5 stars I would. They not only failed to pick up or deliver my 1 item on 4 different occasions, but the worst part is every time I called for a status update they would tell me it was on track to deliver that day and it would never arrive. On 4 different occasions I stayed home all day waiting for it and it never came. They're customer service is also so bad and every time I tried to get an update they would send me automated responses with incorrect status updates saying it was coming and then it would never show up. I highly recommend finding a different company even if you have to pay a bit more because this company is basically fraudulent and not worth a cent of your money or second of your time. read more

This company is horrible! Scheduled a pickup 24 hours in advance, paid for in advance and then they needed to reschedule. By the looks of it, it's not uncommon. The person who called me 1/2 hour passed the 4 hour window of delivery was rude and disrespectful at best. I would not recommend this company at all. I was able to get my item delivered the same day at a better price!! Stay clear of of this company! read more

We had a rough experience at the beginning of scheduling someone to pick up our patio furniture at Home Goods. The chat online was also signing me in and out. I even waited at Home Goods thinking I might miss them because Home Goods said the delivery people needed the pink slip I was given it the order number. I waited until the store closing and then just rescheduled. I was lucky enough the next day to have Daniel from the Maryland branch in the area and ready to deliver our patio set. They said they would take pictures once they set it up and we didn't need to be home. They would make sure everything was to our liking even though we were far from our house. Now I can't wait to go home and enjoy our patio set and possibly start hosting parties and enjoy watching my husband BBQ all whirl feeling comrtable. read more

PICKUP - 7 piece patio set - Couriers & Delivery Services Near Me - Plano, Texas

I bought 3 large bar stools with back supports from a local store and couldn't fit it into my car. The store recommended I call Pickupnow.com and I did. Their website was had a simple design asking a few questions about the items, the pickup and delivery locations, and delivery window desired. I got an instant quote when I entered all the information. Whoa! The price was reasonable and they agreed to my delivery window which was the next morning. The friendly delivery guy arrived as schedule and placed the stools exactly where I wanted without damage. Nice to know such a business exists. read more

Quick and easy to setup the delivery. Texted status of delivery the next day. Very careful with moving a large piece of furniture down the stairs. read more

I've used them numerous times before with success. Since app has changed and you can only communicate online, things are now terrible. I went online this morning, placed and paid for a pick up and delivery of an auction item that had to be picked up today. I received a confirmation after paying the fee. By 1pm I hadn't heard from the driver, which is odd. I then went back to website and put in a customer service ticket. No response. Ignored. PickUpNow took my money, gave me a confirmation, then disappeared. When you call (good luck finding a phone number) you wait forever, the line gets picked up, you hear breathing, then they hang up on you. Twice. As I missed the 4pm deadline for picking up the auction item, I just forfeited $651.00m plus the $62 PickUpNow fee I prepaid. I'm angry., read more

This company never delivered my order at all and you can't call or get a hold of them! Don't use this company unless you just like giving your money away and getting nothing! FU pickupnow you suck and your thieves!! read more

Absolutely bad experience. Miscommunication between the parties. Ended up rushing back home for the delivery being rescheduled and then delivered early without being warned read more

Horrible experience. The delivery charge was very high which we were ok with. They promised a delivery window of 10am to 2pm. Which they missed. Then they said they would be there at three pm, which they also missed. They also missed a 5pm delivery time. We were promised a 10:30 am delivery the next day, which they missed. The next time promised was 2pm. After multiple emails and calls to customer service they finally delivered the furniture after 7pm the 2nd day. Poor communication and worse service for a very high charge. I will say that the drivers, when they finally arrived were very polite. read more

Buyer Beware. Trusted @PICKUP to deliver a surprise gift for my wife today. They didn't make the 10am-2pm window, then didn't make their end of day updated window. Now they cancelled the order, great thx. https://www.trustpilot.com/review/pickupnow.com read more

Terrible experience. Poor communication. My delivery was scheduled for Sunday July 3, 2022 between 2-6p i received a call at 550p stating they had not picked up my mattress from the store. I rescheduled for July 5, 2022 with the expectation of setup as well. My mattress was left in the middle of my bedroom without removal of old mattress which i paid for. Extremely dissatisfied. read more

This company has caused me so much stress... will involve legal. I scheduled from 2-4pm delivery window. Received a message that it would need to push into later in the day. Spoke to a customer service rep. who checked and said there were 2 teams available and one would be assigned to me. And would pick up no later than 8pm. He assured me they would reach out once assigned. I canceled dinner plans, waited around until 5:20, received a message stating they could not get to my delivery and I. Needed to use my original email to reschedule. Reached out multiple times, no response, tried calling, texting, opening a case. When I tried to reschedule, it did not allow me in my email. SO called to get help, was on hold for an hour an a half, got hung up on with no communication... I'm out of pocket $150, can't get in touch with anyone. If I don't get a response, I will pursue litigation and update my review to reflect what happens next. read more

I scheduled a pickup from home goods to my business. The agent over the phone was nice and scheduled the pick up. However the following day I received a text at 10 am they would miss the window and would deliver later in the day. I did not get additional contact until 4:30 when they said they did not have staff to do the delivery and needed to reschedule. I said I was leaving on a flight the next day so they had someone else call me. The guy had a fake chipper voice saying that they can't do anything. They overbooked and don't have staff. I cancelled the order. I called again today to give them a second chance.. thinking it's easier to stick with them because home good recommended them. I asked if they had staff now and were confident it would be on the day because I now need to have someone be on-site at an additional cost to me. The person over the phone stated in an exasperated voice,"we cannot guarantee any time or date for any delivery." I was surprised because I am not sure what the point of the service is or why they schedule something. How can anyone plan if the scheduled day does not even work. I get that the time can change but not even committing to a day is bizarre. It's a shame because the company is a good idea. But they should change their name. It's false advertising because it's neither pick up now nor pick up on a particular day or week! read more

Pick up never. Mattress Firm hired these idiots to deliver a mattress for us. The mattress was supposed to come on Tuesday night from pick up now. The driver from pick up made the decision that the mattress firm factory location was closed (when it was still open as confirmed by mattress firm) so he canceled my order. We tried for two hours to get ahold of pick up now to try and resolve this and when we finally get someone to answer the phone they say "sorry sir he already canceled, but I can reschedule you for tomorrow 11-1" Fine. That's fine. 11-1 tomorrow thank you. So at 1:00 the next day we called to see why our mattress wasn't there. Well wouldn't you know it the lady from the night before over booked the entire day and they had to cancel five different orders including ours. (Thanks for letting us know that so we could make other arrangements by the way!) So now the mattresses are coming, you guessed it, tomorrow from 11-1. I asked to have a manager call me back and they promised that would happen within an hour. They never called me back. So tomorrow at 11-1 is it. Except I don't think that's true, and unfortunately for mattress firm if you don't deliver it tomorrow I'm canceling the damn thing and buying it from someone who will fulfill their time commitments and delivery windows. Trash company. Do not use if you want any customer service at all (or the product you ordered.) read more

I would give zero stars if it was possible. I was originally contacted by your service after setting up a delivery for a glider (recliner) on Saturday June 4th. The initial delivery window was between 2 and 6 PM. the email I received said the window needed to be extended to 8 pm as you were struggling to find drivers. A few hours later I was contacted again and told that there were no drivers for my area available and that you would have to reschedule my delivery for a later date. I was shocked when the customer service representative said that The soonest available time that would be CONVENIENT FOR THE DRIVER would be a week later. When planning for a new baby in the house, schedule matters a lot. My wife and I had plans the following weekend so it was a very inconvenient date. After talking to the staff at buybuy baby, who also got the same response from your sales associates, the conclusion was that the delivery would in fact have to be delayed a week because it was an inconvenience to your drivers. The delivery was scheduled for today June 11 between 10 am and 2 PM. I received a phone call around 1 PM informing me that, yet again your service was struggling to find drivers. I called the store manager Janice at buybuy baby, who is a phenomenal Advocate for her customers and she took up the mantle of rectifying your failure. After Janice's " pleaded" with one of your delivery Drivers, one of them finally agreed to deliver the piece. It was delivered after 5 PM. Our Delivery person Youssef did excellent job delivering The glider, setting it up in a timely manner and Be respectful of our home in my time. He shouldn't in no way be reprimanded for anything. This complaint is not about the driver or the delivery people, it's about your company failing to appreciate that when you set up a guaranteed delivery, that means that you stay good to your word and make that guarantee happen. you have failed in your single purpose to make deliveries on behalf of your customer buy buy baby(of whom I'm a customer). Your sales representatives did nothing to go out of their way, even after I explicitly asked, to try harder or reschedule another delivery. In fact, the only thing they did was shift the blame elsewhere. If it wasn't for Janice, I'm convinced your sales staff Would have given me the same run around they did the first time and told me that 'unfortunately no drivers were available'. As it turns out this is also a lie, because there are plenty of drivers available, but they have the choice of where they want to deliver. Which means that I was discriminated against based on my location. Multiple drivers confirmed this with Janice. They told her that there was no incentive for them to take a delivery very far away, when they could just as easily deliver closer to the store. Your business model is a failure with respect providing Reliable delivery to customers. It's absurd for your customer service staff to use "the next time it's convenient for the drivers is...." is there explanation for why you won't be making good on your commitment. providing excellent customer service Is clearly not in your business statement . My ultimate hope is that your company is deemed unnecessary to this process as the only thing you've done is provide a layer of abstraction that causes confusion, Injects misinformation into the delivery process and removes any accountability For taking care of the customer. Your entire business and staff could be replaced with a smart phone app. That would cause less confusion. As a response to the cold and unhelpful customer service I received from your company and the overall apathy from your staff, I will be contacting the corporate business office for buy-buy baby and persuading them to remove you as a vendor of middlemen schedulers of delivery services, because the one job you've had to do was done in what may be the worst way possible. read more

Excellent! On time and good communication. Definitely recommend. Thanks to Hector and Aaron.. read more

Was supposed to have my couch delivered Monday but it didn't arrive until Friday and they didn't offer me a partial refund for my inconvenience :( I called back and forth between pick up and the furniture store and neither of them were able to help read more

After reading my review, Pickip called me back to better understand our experience and apologized. While I still cannot speak to their service as we ultimately used a different company, I do appreciate their attempt to make it right. read more

On time and good communication. Called in the morning to give me an estimated time and texted to confirm when they were on their way. Definitely recommend. read more

Terrible, i was denied a refund for a service that was not provided. i was told I would not be able to get a refund because my delivery attempt was attempted although the delivery drivers barely did anything to get my furniture into my apartment. They claimed it did not fit, which if they would've flipped the furniture around instead of bringing it in the way they did, It would have. the delivery driver also called at 12:30 and said they would be there in a hour and didn't show up until almost 4! not to mention they had an issue with my order at the store which I had to call to get situation and while I was on the phone he was urinating in the bathroom! Horrible service, denied a refund for something I did not receive! never use this company read more

I arranged for a double seated chair to be picked up from a store and delivered to my home. The deliverymen arrived in a timely manner, but neither workers wore face coverings to protect themselves and others against Covid. When the chair was first lifted to be brought into my home, I observed the seat and back cusions had fallen to the ground. They had fallen because the cushions werent secured to the chair or removed prior to moving the chair. One of the workers was small in stature and was struggling to properly grip and carry the chair, so to help prevent damage to the chair or my walls, I assisted the workers carry the chair up a flight of stairs onto a second floor landing. Once on the landing, I released the chair for the men to carry the chair through a bedroom door to its destination. It was at this time, when I noticed the workers began moving very fast and told them to slow down, but to no avail. Unfortunately, one of the legs to the chair slammed into a corner of a wall, causing damage to the wall. I realize the workers did not mean to drop the cushions or hit the wall, but there must be some type of accountability when accidents happen, that lead to the cutomer havimg to pay for repairs for damages caused by the deliverymen. The lack of experience and attention to detail was clearly what contributed to this incident. I hope to hear back from the contractor to make things right. As for now, I would NOT reccommend this company to anyone. read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas

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I was offered this service with west elm furniture store. I never knew an app/ company like this existed so when it was an option I was eager to use. When my couch arrived a few weeks later I downloaded the app and proceeded to schedule my appointment. They call there movers "good guys"... Which I thought was creative and welcoming. The day of my scheduled appointment the weather was bad so Pick-Up called me and rescheduled a time best suitable for my needs. I thought then calling me versus me calling them was awesome. We rescheduled for there next day. In the end my service was just that easy. David picked up my couch, delivered it, unboxed, threw away the trash, and completed the task without any damages to my items. I recommend this to anyone moving a few big items for any reason. Just do not go over board and try to have them move your entire home. Their pricing is spot on for just one item or two items since they pick up and drop off? read more

PICKUP - Couriers & Delivery Services Near Me - Plano, Texas