Our experience with Steven was pretty terrible; when we first talked to him, he seemed amazing - he seemed very knowledgeable; he was taking over from a different contractor and pointed out all the things they'd done wrong and how he'd do it right.
As soon as he took over and the contracts were signed, everything changed; he cut corners where he could, did not follow building codes, did not correct the mistakes he said the previous contractors had made, tried to avoid getting a permit, and kept information from the inspectors so that he'd pass inspections.
As an example: he used R-11 insulation instead of the required R-13 for 2x4 walls, and R-13 insulation instead of the required R-19 for 2x6 walls. He didn't mention this to the inspector, and when I told him that I wanted it done according to code, he told me that he'd do it as an "upgrade", even though it was what was promised in our contract. When I asked him if he had installed R-11 in the basement, he avoided the question and would not own up to it.
Steven is very responsive and provides updates weekly, which is why at first we thought we'd gotten a great contractor. But as soon as we started taking a closer look and asked him why he was cutting corners, he got very upset and accused us of micromanaging him.
I left him a negative comment online and emailed him saying I'd be more than happy to update them accordingly if he took care of our complaints - he replied back saying he quits, and we're now a month later in the same place we started. After mediation, Steven agreed to pay an amount that was acceptable to both parties & we went our separate ways. read more