Often, it's as though most service relationships are adversarial...you vs them, as though there…read moremust be a winner and a loser. It's uncommon to come across a business that treats you fairly and genuinely cares about your experience throughout the business interaction. What is even more exceptional is finding a business that is able to leave an impression on you not just once, but one that consistently exceeds your expectations. We discovered Stamps when my wife's car was in need of tires. Our first experience brought us back, and every experience since has reaffirmed my opinion that Tim and his team are truly a rare find in the service industry.
Most recently, I brought my F250 in for servicing. Of course, it was a weekday morning, trying to get kids to school before heading to work, and the truck won't start. Based on the input of a roadside assistance team, I was expecting to walk out with two new batteries and at least one, if not two alternators (dual alternator vehicle), and a hefty unexpected bill. Once the roadside assistance team got me running, I immediately called Tim and explained the situation. Tim, understanding my need to find a solution before it was time to pick up kids, worked with his schedule and told me that if I came right in, he'd have me ready by that afternoon. When I dropped off the truck, Tim had me in and out, he even drove me back to the house so that I could make arrangements to get to work as quickly as possible. Around lunch Tim called me to let me know that he had checked the entire system (batteries, alternators, starter, wiring, etc) and the good news was that everything checked out except the batteries. Regarding the batteries, I asked his opinion on several brands I'd researched, including some of the top-tier batteries on the market. Tim had every opportunity to up-sell me but that's not how Stamps does business. Instead, he considered my typical vehicle use, and recommended a set of batteries that should last me much longer without breaking the bank. When I picked up the truck that afternoon, Tim was again there to meet me. He explained exactly how they tested the system, what they found, and asked if I had questions....what you typically expect from a good service provider. Tim then told me to check-in with him and let him know if I saw anything out of the ordinary. He specifically told me what conditions to be aware of that might be indicative of another issue and reiterated to call him if there were any other difficulties. This is what, in my opinion, makes Stamps a great service provider.
As I was getting ready to leave, Tim understood that this was an unanticipated expense and let me know that he was going to help me out on the final invoice. He applied a generous discount and wished me a Happy Thanksgiving. I walked out feeling as though I had someone looking out for my interests and I hope the Stamps team takes pride in knowing that they have absolutely earned my loyalty...a win-win situation, which should be the goal of any service provider.
