Customer service. I shop there about as I'm a contractor, firmer manager, and stock holder. Today my $80 or so purchase was derailed because I wanted to help by buying broken bags of grass seed at a discount. My cashier Jim was fine. He couldn't call fir a price override so he asked lia another cashier to. 15 minutes later I went read more

the manager is a cat killer! He had two cats removed from the garden center and more than likely killed. They resides there for three years and I had the female TNR trapped fixed and released with all her shots. She was not a problem. The store manager had an issue with customers feeding them. So he killed them! I'm going to corporate tomorrow. And more than likely the press ! Lowe's corporate has issued orders to kill cats. Attention Lowe's is this the kind of company you want to be recognized as? read more

Never anyone to help you find products, last week couldn't get anyone to help with a landscape water timer. No one was in plumbing and workers in other departments said it wasn't their department so I went to Home Depot and the guy there answered all my questions and I bought a $275 sprinkler timer from him. Today I come back for a solenoid and no one is in the department to help me again. The website also says that they take Apple Pay but they don't. Someone needs to do something about the help in the store I live across the street and I will drive to Home Depot just to make sure these people don't get my money now. read more

This people don't have any idea what is costumer service, have you being on a restaurant where your sever runs away from you..... is clear for this employees is more important their own tasks than help the costumer. Terrible training. read more

Home Depot is the man's store, Lowes is the woman's store. Not knocking Lowes, it's just the place to go for finished products. If you need real construction stuff, go to the Depot. But, this is a well stocked store with pretty solid help, which is rare in the mega-mart improvement stores now-a-day. Prices are fine and the parking lot is plenty big. Ding for their usual problem of not having enough checkout lanes open. read more

Lowe's - Pompano Beach - Hardware Stores Near Me - Pompano Beach, Florida

If you've been to one Home Depot or to one Lowe's you've pretty much been to all of them since each of their respective stores are merely cooking cutter replicas of their others. I tend to gravitate towards this particular one, being a Lowe's not just because it is close to where I reside but unlike competing Home Depot I always seem to be able to locate someone to speak with, arrange installations and have generally been able to avoid the horrid hassle of scheduling such installations, putting up with crappy workmanship or no shows. Lowe's has always followed up to be sure that I have been satisfied with any installation that they have arranged for me, and if not have quickly corrected any problems. I confess that I'm not a fan of any of these big box store outlets, but they are really difficult to avoid doing business with in our present commercial environment. read more

The last 2 days I've been dealing with a delivery issue that no store can figure out. I finally got fed up and went to my store of purchase. When I arrived I asked for the Store manager and I was told to hold on that he was walking around. As expected someone else came out and asked if the assistance store manager could assist. I told them "no" since I had already dealt with 2 other ASM. After waiting for a few minutes I was told he was not in the store. Obviously he a a coward and does not talk to his customers when issues arise. I've been in big box retail for 30 years and clearly this is a sign of poor leadership in the store. I work for a Fortune 500 company and manage over 150 associates in my store. It's sad when an organization hires leaders that don't know how to lead. Good bye Lowe's and Hello Home Depot. read more

Tried ringing up two plants using gift card to check out required cashier approval no cashier Evercane nobody would help us. Ended up taking 30 minutes to check out. read more

I went to Lowe's in Pompano Beach last night to see about purchasing a floor lamp. I was told by a sales associate who helped me that the lamp was out of stock in their store. He said I could order it on line and have it delivered to my house. I asked if there was a delivery charge, he responded, no, not when you order on line. I go and order on line and it says there is a delivery charge. I just called the store and the man who answered said they always charge a delivery charge. Very confusing for a customer. The man on the phone tonight said I was upset. I said no, not upset, confused as to why I am getting conflicting answers about a delivery charge. read more

Lowe's Home Improvement Center is located just two blocks from my house and we go there for all our house related needs. The variety of products is great, but they are lacking staff. Last week I came in to get some products for my plants and was told that there is only 1 person available at the whole garden section. Only 1 person was also a manager of that section and she told me that they don't have any other workers at this section. She was helpful and friendly, but the line of people who needed help was huge and many of them left before they could be helped. Advice to Management: Please hire some employees, you are losing business. read more

this Lowe's is terrible. do not buy major appliances from them. please save yourself and go anywhere else. we bought a brand new Maytag washer dryer. didn't work. bought a second maytag washer and dryer. didn't work again. we paid $1,600 and Lowe's has refused to do anything. won't take them back, won't return or exchange and refuses to fix or repair or credit. in fact they literally hung up on me. I think they are knowingly selling broken appliances and refusing to do anything to help the consumer- because that is their plan. once they stick you with the broken appliances they walk away and tell you it's not their problem it's a warranty issue. shameful. 6 weeks of this run around and taking the family clothing to the laundromat. never been so abused and humiliated and ripped off in my life. read more

I'm not sure why this specific Lowe's has such terrible reviews - it's my new "go to" place! I moved to Lighthouse Point; a 5 minute drive from here. Considering we're renovating, 2-3 trips to Lowe's every week is almost necessary. Every time I come here, I receive the best customer service. There are tons of employees walking around asking customers if they need assistance. Many of them are extremely knowledgeable and are always willing to help or provide tips/tricks for our project. Also, the merchandise is very organized and easy to find using the Lowe's app. read more

The service was excellent. Everybody was friendly. Believe me I know. I shopped there yesterday. Even the employee named Elizabeth was friendly. She's like an Angel from Heaven. Thanks Lizzy. read more

This Lowe's is fine I've never had any problems here, the only thing that I've noticed is when I return a big water 5 gallon container, it never prints out a ticket, but they never once hassled me so no big deal, employees always are nice so I would recommend them read more

This place. Ugh. Every time we go in here it's completely understaffed and it shows! Lowes, you aren't saving any money by employing a skeleton crew, rather you bleed money EVERY DAY because your employees are clearly overworked and grumpy as....(fill in the expletive) and make people not want to purchase anything! One visit...we needed help with custom bathroom cabinets, a grumpy older man straight up rudely says he can't help us, claims he called for help, we waited about 15 min and no one ever came. We left. Another visit we were looking at vanities for the downstairs bathroom. Again couldn't find help. We left without purchasing a thing, again. Every visit you either get no help, or have to beg for it. Case in point, on our most recent visit we had the 'luxury' of a manager checking us out, and he was the worst of them all! Total miserable individual - no smile...huffing and puffing like the big bad wolf from LRR. Relax dude. The fact that we needed to be rung up, and assistance locating a ceiling fan that they were out of was apparently an extreme annoyance to his life, and he did not even attempt to hide it! We were only going here because it's very near our current home, but after all these experiences, we started driving further to go to Home Depot. Three strikes and you're out Lowes! Someone at corporate needs to do something about this location! read more

The Door and Installation department is a joke. They make you pay for everything up front..They do not keep you informed on the process or when installation will be or if your permit has passed. They take your number and say they will call you but never do. I should not have to chase you around in circles when I have already paid in full!!! read more

I have seen several people working there with their masks not covering their nose. REALLY??? Where are the safety measures??? Supervisors, are you not going to ensure that your customers are safe? Well, we aren't safe when your workers aren't wearing their masks PROPERLY. As a result, we will only be going to our local hardware store. You lost more customers! read more

@Lowes Worst customer service ever or just #discrimination More details to come #lowes

It's taking them for ever to finish re-arranging the store. Appliances and flooring are still in a bit of disarray. Other than that, I like the cleanliness of the store and the layout is pretty easy to follow and find what you're looking for. There's a large private parking lot so never an issue finding a spot. There's separate entrances for the lawn and garden departments and also a covered loading zone on the north end of the store near the lumber and commercial counter to help load those larger orders. Checkout is a breeze with plenty of open registers with friendly cashiers waiting to assist you. They also have self checkout option if that's your thing. 5% off everyday for using your Lowe's card and 10% off certain days for active military members or veterans. read more

This Home Depot-clone is a decent place to go if you need anything construction or home related. I'm not often in need of such things ... but I had to hit up this location for some storage containers for my office. Staff was really helpful - got me a flatbed cart to carry all my boxes away. No one at the front offered to help me to my car ... but granted, I didn't ask either. I'm really not a fan of these massive stores, especially given that almost nothing they sell interests me. But I appreciate that they have EVERYTHING you could ever want. I think the prices are somewhat better than Home Depot (which I generally consider a ripoff). read more

Worst customer service ever!! Can't even get carpet for two rooms installed!! Associates in the flooring department don't even know what they are doing! They lie to you! Managers are not much help! Will not go back there again! read more

We needed to update the kitchen in a new tiny holiday condo we just aquired. That was far easier to say than I could have believed, considering the contractor I employed. Well, I needed to go to Lowe's every day for something. Not being familiar with the place...and speaking with a funny accent...and being unfamiliar with the difference between American terminology for tools, and Australian terms, I was literally challenged...literally. The people at Lowe's were unfailingly pleasant and helpful. Even when I asked for things in proper measurements (ie meters and centimeters), they were patient and reminded me of earlier times in my life, when other parts of the world also used imperial measures. Anyway, Lowe's impressed me. They have a wide selection, seem to be well priced and tried to make an Aussie DIY'er's life just a little bit easier. Well done. read more

I ordered my new vinyl flooring online at Lowe's. Had to wait two weeks for the material become available for delivery. Received a call from Lowe's confirming the delivery on the day before. Until that everything was fine. On the day of the supposed delivery I received three texts with the order status, went to receive the material and it never showed up. Spent 2+ hours on the phone trying to get a hold on somebody that would be able to figure out where was my material. On the website it showed as delivered but I never got it. It's being four days and every time I try to call I'm putting on hold and never answered. Whenever somebody finally picks up the phone they can't tell me where my material is. The only answer that I get is that the customer care is looking into it, but that's it. No call, no e-mail, no answer at all. Almost 3k in material that was supposed to be installed this weekend and nothing. Now I have a schedule problem, a charge for something that I didn't received and no solution... customer care from Lowe's is worthless. I don't now why they bother to have a phone number if no one ever picks up. The message even says that there is 0 (zero) customer waiting and even so no one ever answer my calls. Totally disappointed! read more

Updating my review as finally the Lowe's team turned it around after 5 months of waiting. They refunded some of my money based on the awful experience. We are now having them do windows for us. Hopefully the process goes well!! read more

Beware of their installation department. Ive been waiting 3 months for them finish installing my fence. I call every week and they say the parts will be here on Friday. I emailed them today and guess what the parts will be here 2 two weeks. Ive heard that line also too many times. The worse experience ever! read more

I went to Lowe's to return about a couple hundred dollars worth of extra items that I no longer needed... The system was able to scan in everything that I had purchased. They would not issue me a store credit because something with my drivers license had blocked it. When I simply asked to understand the policy, they treated me very poorly as if I was trying to steal from them or something... they directed me to a phone number, which I called and all it was was a voicemail that I had to leave my drivers license number and the phone number... What a weird way to do business. I have spent thousands upon thousands of dollars here. I have chosen no longer to shop here or any other Lowe's. My experience with Home Depot has always been a more positive experience. Shame on you Lowe's. read more

I made my weekly trip to your garden department. I didn't see the garden kitties like I usually do. Upon leaving the store I saw protesters protesting that you had the garden kitties killed. I questioned someone and was told the terrible, inhumane story. I will NEVER step foot into another Lowe's! EVER! read more

Horrible customer service! We went here to buy a dishwasher, we were told it was in stock and that we could pick it up at 8pm the same day. We called to confirm pickup and was transferred to the appliance department just to be hung up on. This happened 3 times. Finally a manager answers and says he will look into the issue, only problem is he never called us back. We wound up getting a refund and went to BrandSmart where we purchased a better dishwasher for a lower price. I highly recommend going anywhere but here! They didn't even care that they lost the sale. Understaffed and employees/managers who do not care about their customers. read more

Highly recommended go to Home Depot you do not want to deal with Lowe's the worst customer service ever encounter with

Been to this store a thousand times and hate my self for going back because the customer service is so poor. Can't find a cart, when help is needed he never shows up, one cashier is often found in garden to handle a very long line, and now the bad manager, Demarcus, had the two garden cats removed, one put down. I have it from a very good source that he shows NO remorse. Last straw. Go to the Home Depot! Wish Menards would open a store on Federal in the Walmart mall north of McNab. read more

Great store! I come here for everything I need! Paint,plants,cones,etc. By far the best hardware store in pompano. I choose this store over Home Depot because in Home Depot everything is strewn about the store in Radom sections and LOWE'S is much closer. If you are planning a big project LOWE'S is the place to go! read more

Situation: New fridge went kabluee yesterday. Frigidaire gave me a local repair shop to come check my icemaker situation (making water instead of ice). R&R Appliance came out to check the problem. Jesus was super nice & explained everything to me, but, the repair shop could not fix it that day (Wednesday). Jesus said they can't come back 'til Monday with parts to try and repair, so I called Frigidaire. Frigidaire said, 'sorry, we must try to repair it before we can replace it.' I said, 'I've had the fridge for 10 days and your gonna leave me without one for 5 or more?! That's awesome customer service, not!' Went to Lowes where I purchased it & had a new one in my truck a half hour later. Thank you Lowes, customer service is #1. read more

Not sure why the low scores but I've never had an issue here. I placed my order online & was in & out in 20 minutes. Returns have never been an issue & they treat you much better than Home Depot. I actually started going here after walking away from a cart with over $400 in it at Home Depot because their customer service chick was quite racist. Anyway back to this Lowe's, never an issue & they even let my dog in if we stop after the dog park. Seriously, they've got great employees here. read more

Always a fan of this great store. I spend 1/3 my income on things from Lowe's. They have vetted contractor services, home delivery..... A great place to shop. read more

Purchased an over the range microwave on Thursday after 3pm. David and Jennifer are amazing with product knowledge! Immediate phone call to set up appointment! It was delivered and perfectly installed at 9am the next day! One year Manufacturer warranty and one year Lowes warranty included. Unlike the other major competitor, Lowes' technicians have greater product knowledge and field experience! If you go to HD, they won't install microwave because there is tiles or some sort of backsplash on the wall under the microwave even if you order the one same size and model as your existing one! Go to Lowes, shop at Lowes for quality product knowledge and installation expertise!! Thanks David & Jennifer!! And Todd the electrician/installer as well!! read more

Paint department the worst. The same unfriendly, overworked men every time I go in. Treat you like a bother. Will be going to Home Depot in the future. read more

I almost aways get great service at this location. At most of their locations, sometimes you have to go out on a expedition to find someone. Not here, there is always someone within sight that can help you find that odd product that you need to tweak the ole snow bird adobe. read more

THIS LOWES IS AWESOME, ALL THANKS TO SHARON!!!! sharon is incredibly professional, kind, and customer oriented. The only reason i go here and not home depot is for her. Give her a raise!!! read more

Went into Lowe's in Pompano Beach on fed Hwy looking for ready patch drywall spackle. They sent me to Isle 8 which had nothing but vinyl patch. They then sent me to Isle 18 were I was told I would find it in Isle 8. Got tired of running back-and-forth and asking everybody so went to customer service. Asked if they could look up ready patch in their computer and the girl at Customer Service told me I needed an item number. When I asked if she could just type in the name to see if they carry the product she said no she needed an item number. Really?? Like people know the item numbers. Totally unhelpful read more

You will never find anybody to help you and when you do find them, you have to keep questioning them about everything becouse they would never give you the information that you need, and looks like they have a litle actitud that they do not want to be there helping you. I wil go to home depot in hillsboro, people are nicer , they know what they are talking about and they are happy to help. Sorry lowe's read more