Excellent! The staff of friendly, knowledgeable and available to help with anything you might…read moreneed. They keep a lot of inventory on hand! Very nice experience.

I needed a key copied for my truck and Lowe's and Home Depot in Lexington were giving me a hassle,…read morewouldn't copy it, etc. The friendly folks at D&S Hardware did a great job copying the key, were super friendly in the way that businesses were decades ago but aren't anymore, and the cost of the key copying was so low that I wanted to leave a tip! I should move from Lexington to Winchester so I can live where stores offer this kind of value and service. The store is conveniently located on Main Street but seemed to have more stuff than the Lowe's superstore near me (where their inventory is a hopelessly disorganized mess). D&S Hardware is well stocked in the way hardware stores were before the big box retailers took over. I love D&S Hardware... not just the large variety of merchandise, friendly and knowledgeable staff and great value. I love the customer oriented attitude they convey and the entire experience of shopping there.

This True Value Hardware is located in the heart of downtown Winchester on the corner of Main and…read moreBroadway since 1980 in its current location. They sell anything and everything. Paint, nails, cookware, cleaning supplies, tools, keys, and many odd and end items. The guys that work here are great. They strive to assist people any way they can and do it with a huge smile. They also still wear the old school True Value Aprons like they did back in the old days. Entering this specific store is like you went back into time when things were more simpler. I love it. They write everything down on a carbon copy receipt and tally it all up on a hand calculator. This kind of store don't seem to exist any more. This service and nostalgia is why I gave them a 5 star review. These men deserve it. Just stop in and see for yourself.

Wide selection of miscellaneous items and personalized services…read moreConveniently located always pleased with my purchases

I was having trouble mounting a TV on the wall. The included screws in the bracket box did not…read morework out at all. So I headed for a *real* hardware store, NOT a big box home improvement store. Why? Because you get one on one help even when its with the littlest of things such as the needing the right screws. This is important to me especially when I'm in a hurry. Chevy Chase came through for me. There is plenty of off street parking in the back plus a back door for customers. The inside of the store seems huge but its hard to tell since the aisles are narrow and it looks like its two buildings put together inside. The rows of aisles is endless it seems. I got there just before closing and did not have time to browse the whole store. Staff was super friendly and extra helpful. I highly recommend this store for your home maintenance needs.

Don't waste your money. We have rented both an excavator and skid steer from this company and had…read moreissues both times. The 1st time they wanted to charge us for the swing door at the engine even though it came to us already messed up. Then, come to find out the engine compartment doors coming loose on the Yanmar is a known issue amongst most Yanmar excavators. Then we rented a skid steer. They brought it to us with it leaking hydraulic fluid. To make things worse we rented the skid steer with tracks to help navigate our terrain better. Unfortunately, there was no tread on the tracks so all the skid steer would do is spin. This meant it took twice as long to get work done. The poor condition of the tracks made it impossible for 2 of the big jobs to be completed. Luckily the operator is well versed in running machines and was able to make it work for part of the job. We won't talk about how the back up camera didn't work, the fuel gauge level kept going up and down, and the pin that holds on the attacments wouldn't release properly causing us to lose valuable work time. Due to this, we were unable to beat the rain so the rain undid everything we had already done. The skid steer wasn't running at the horsepower it should have been running at so, the machine used way more fuel than it should have, if we go by what they charged us for fuel. Needless to say we spent almost $1300 for a machine that didn't work! Their fix was to only charge 1 day rental vs 2. Then they charged more for delivery and pick-up charges and more for fuel. We ended up paying more than what it was going to cost us for 2 days. We will be taking our business elsewhere and recommend that you do the same.

I always have a pleasant experience renting equipment from Bypass. During one project I rented a…read morepiece of equipment that was not necessary and was able to bring it back promptly without charge.

Lowes had a sign posted for hanging flower baskets 12 dollars. They rang up 16.98 and I showed the…read moregarden center checker lady the posted sign. She then charged me 12.98. I took my flower basket to the return desk where that checker told me there was nothing she would do unless I wanted a refund. It was .98 cents but if a dollar amount is posted, that's what they should charge. I should have spoken with the manager but I was way too mad at this point. This was the Winchester, KY Lowe's.

Drew and Lisa were really helpful. Visited with my godparents to pick up some essentials. Needed to…read moreget a stud finder and Lisa was helpful in pointing out some key differences in the models that they have for sale. Drew helped us with many different things: helping secure a shoddy door lock that is allowing a 50+ lb dog to bump a bathroom door open when people are on the toilet and need privacy , He fixing a hole in the bathroom wall where a towel bar was ripped out and a grab bar is being put in by yours truly. He also helped with filling the hole and sanding it down. Thank you both for your excellent costumer service and patience.

FINALLY WINCHESTER HAS A FRAMES PLACE AGAIN. I love frame shops. Winchester use to have Frames N…read moreSuch in the 70s, 80s and 90s and when they Closed up Flannerys opened and was around for a long time. But Winchester has been without a Frame Shop for years. The place was staffed by the owner and one employee. They were so friendly, it was a pleasure just to chat with them. The owner is more artist that anything. I purchased some unique post cards that she had made of downtown's across Kentucky. The owner advised that she is attempting to have a set of cards from each County in Kentucky. The price on these one of a kind cards was really affordable. The framework looks like they have a solid set of options. The business is located in Downtown Winchester across from the Hardware Store. I have a ton of items to get framed and I am so excited about having a place to go that is so convenient. Stop by sometime and give this place a try. They have other items that may strike your fancy.

From the owner: We are a full professional custom picture frame shop. We do shadowboxes, float frames, canvas's,…read moreprints, photo's, funeral memory boards, and weddings. Have broken glass in your frame we replace that too. Stop in and browse our large collection of prints.

Go see Erica at the gun bar for you firearm needs. First time at the Rural King. Didn't have much…read moretime to look around but I saw the free popcorn and coffee bar which was impressive and a first for me. My first gun bar also. Met a nice man who was buying a gun. I'm an out of state visitor from Oakland, CA visiting some family members, one of whom bought a gun from Erica recently. Great value on prices compared to CA and she was really helpful with letting me compare the weight of a few firearms and checking the bullet capacity.

Terrible customer service... TERRIBLE. They live and die by your phone number or receipt and are…read moreincapable of thinking outside the box to solve customer problems. Customer service girl was short and abrupt from the very beginning. It didn't get any better when it was found that my number was no longer in their system. When a manager was requested he was even worse. I get it's the holidays and they are busy, but still. No apology for not being able to help, no attempt to solve the problem another way. It began to devolve into an argument due to the managers lack of professionalism before I finally just walked away. Amazing who RK thinks is fit to "lead" their brand. Very disappointing, we used to like shopping there.