I had a great experience here! The staff was very friendly and helpful. They had everything I…read moreneeded and more. I would definitely recommend this store to anyone.

I was looking for the chicken broccoli Alfredo, but they couldn't seem to point me in the right…read moredirection. Overall friendly people though.

Old fashioned friendly customer service! Don't know why anyone would get their hockey supply's…read moreanywhere else! Have been there twice to buy skates for myself and son. They have a selection of used skates for kids and adults. Why buy new when the out grow them in a year. Went back today and replaced the out grown size for a larger size. I bought a pair of Bauer for my self last time in and I am very happy with them. Have used their skate sharpening service. Prices for everything were inline and reasonable. Highly recommend, I will return. Thanks for the FIVE STAR service! + note: They also have a U.S. post office service inside where you can get all your mailing and shipping needs met. I agree with the other reviewer....this store is a GEM more people should know about, I was sent here by a friend who has played hockey for 50 years now.

Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.

I always try to shop small and love coming to Kos Hardware. I always buy their homemade birdseed…read more(excellent value!) and her prices are much cheaper than big box stores. But because it's close to my home too, I'd much rather shop here because you are in and out, quick. Can't beat the small business feel when you go in here. The woman is always friendly and informative.

I must say, I've lived in the New England area for about 30 yrs and the day I found this little…read morecozy and humble store I jumped with joy lol . there are literally VERY few to almost no place that sells Pigeon feed in the state of Mass. Prices are phenomenal and the variety is there for all types of birds, including Grit I go there at least 2-3 times a month for my re up lol a MUST place to go for your needs on just about anything including Hardware the service from the owners assures you to go back every time... The pictures shows a little bit of what Kos Hardware help me build with the amount of variety of feed.. Thank you

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

A second generation family running the most fantastic store - anywhere. Haven't ever been…read moredisappointed in service, quality and helpfulness. In the 40 years we've lived here likely 80% of the hardware type stuff is from Suffield Hardware. The best part - I only buy what I need. Need 3 screws, 3 washers, and it's done. I've dropped off so much big-box nuts & bolts to the Suffield Landfill - Trade Table - but now that's not an issue. Lastly - George is always reading or going to trade shows so he knows about the latest available items. Got critters - ask George. Safer for the environment when you use the right product the first time. Need to fix a drain pipe - George's advice - hire a plumber. Thanks guys. Jackie Birmingham

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

There are a few things in life that don't improve with technology, large volume sales and the idea…read morethat one store can do it all. Star Hardware is a testament to how things used to be and how there is no room or need in small town America for the big box stores that bring very little value to the smaller communities across this country. Where can you go to get your window screens repaired, keys cut and your propane bottles filled while you wait and a place you can carry on a conversation about your home project with an employee that really understands what you're talking about and can offer real solutions and short cuts that will save you time, money and a lot of frustration and ask you about your family or a local event you both attended. I've been to this location many times and have yet to be disappointed. This friendly hometown store is not only convenient with competitive pricing, it gives back to the local community so the dollars you spend here benefits the local schools, community programs, community sports and clubs. Buying local isn't just about doing the right thing it's about keeping the right things alive in your community.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

I've been bringing my Felt roadbike to this shop for the last couple years after a less than…read morestellar experience at Competitive Edge. These guys know their bikes! *Super fast service, sometimes in the same day. Workmanship is excellent *Very reasonable labor fees; I had them install a new wheel set (something that would've taken me 5 hours after binge watching how-to Youtube videos) and it was $30 of labor. *Dan is such a friendly bike mechanic; always takes the time to explain why such and such issue happened, how he fixed it etc. I trust them completely with my bike. *Hardware store is great too; much more personalized service than the big box Depot. I spent 30 minutes on the phone with a Home Depot plumbing department guy re: a part for my toilet, only to be told the part I wanted didn't exist. Found it in 5 minutes at Highland.

My go to for supplies and of course, the bike gurus. Craven…read moreand crew are the best. The store is also a living Holyoke history museum. Complete with artifacts, vintage photographs and didactics. Support a local business, and get a history lesson!