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Lowe's Home Improvement

1.7 (38 reviews)
ModerateHardware Stores
Closed 9:00 am - 6:00 pm

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Curb side pickup available
Mitch J.

I feel like a ping pong ball going back and forth with these review updates. Finally got a call back from the manager after 2 months, 12+ calls, 7 messages, and 1 in-person visit. He thought my refund already went through the first time I talked with him and apologized for the delay. He was very personable and ended up giving me back my money plus some extra for the inconvenience and wait time. I am very happy with the end result, I just took a star off since the refund took a long time and energy on my part to get.

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Review Highlights - Lowe's Home Improvement

Only negative thing I would say caused my 4 stars instead of 5 is that the flooring department seemed a little disorganized due to a new hire.

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Hardware

Hardware

4.0(782 reviews)
44.5 mi
$$

My wife and I celebrated our anniversary here last night after making reservations on OpenTable. We…read morewere warmly greeted by the host who acknowledged our event and seated us in the back overlooking the brew room, very nice. It was my first visit to your restaurant though my wife has been here before with friends. Chad was our server. He pleasantly explained the drink and dining menus and took good care of us all evening. My bride had her favorite drink, The French Martini, and you guys nailed it for her! I was very happy with the 2025 Pils. Dinner was amazing, Skirt steak for her, brisket for me with Yukon potatoes following salads for both of us. The quality and taste of the food was great and makes us want to come back and sample other dishes. We received great service and a nice complimentary glass of champagne (with Ho-Ho's) to finish our celebration. At the end of the evening we received a big surprise when Chad came over with news that we had no bill to pay as my wife's daughter and her husband had secretly called to pay the tab! So thoughtful of them to treat us and to top off a memorable meal and milestone in our lives.

Went to Hardware in North Aurora and came away with mixed feelings…read more The good: ambiance is great and the drinks were on point. Had the Marilyn saison and a solid dark beer. Bar program is strong. The short rib pot pie was a straight up winner. Rich, comforting, and not trying to be anything other than good food done right. The bone marrow lost me. Cooked well, but buried under too many microgreens and then oddly topped with tortilla chip strips. No smokiness either. It felt more confused than cohesive. Where it really started to miss was the overall approach. A lot of "the chef intends this..." type explanations. It ends up feeling like the food insists upon itself instead of just letting you enjoy it. That's the bigger issue. This place exists in a space where I don't think most people want to meet it. Not casual enough to relax, not refined enough to justify the performance. Bottom line: good drinks, great pot pie, but the experience tries a little too hard.

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Hardware - Wow the selection!

Wow the selection!

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Lowe's Home Improvement - Lowe's exterior door and screen door.

Lowe's Home Improvement

2.2(25 reviews)
6.9 mi
$$

OK I ordered a mirror vanity cabinet for my bathroom And…read moreprepaid it in advance because they were out of stock Well needless to say that was a month ago and when I got The call my item was finally in (Today) they couldn't find it Well after 3 managers and 4 senior floor personal.... I was so frustrated I left, well literally 7 hours later today I called the store asking about my merchandise one again. A young lady by the name of Bailey Kness put me on hold for about 15 minutes too actually go look for it Not only did she find my merchandise but this young lady brought it up too customerservice ...... please everyone go to the Lowe's in Machesney Park in Rockford, IL Ask for Bailey she knows what customer service means

Bought a refrigerator freezer combo unit from Lowe's. When it arrived, it didn't work. Would not…read morecool down. I called and got a refund as they didn't have another unit. They charged me $40 for delivery and additional $30 for pickup of the old unit. So I was inconvenienced of not having a refrigerator that worked but was noisy. Of course no refund on the delivery of a refrigerator that they sell that doesnt work. I found one for around the same price at Home Depot. They do not charge for delivery or pick up old unit. When I talked to customer service at Lowe's about the charges for a piece of junk refrigerator they sold me and to see if I could get a refund on the delivery and pick up, it was oh well too bad type of response. Buy your appliances at Home Depot. They don't charge extra for pick up and delivery plus a better customer service department.

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Lowe's Home Improvement
Lowe's Home Improvement
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Lowe's Home Improvement - hardware - Updated May 2026

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