Always my favorite home improvement store. They also do a lot for veterans. Staff is friendly and helpful. Love the garden department. All of my appliances are from Lowes. Love LG. Delivery is always good. I would mention that under a year most stores insist you use the manufacturers warranty. read more

Absolute nightmare. Bought a major appliance and it's broken within 4 months. Bought extended warranty which gives you no better service at all. Rude assistant manager named Nathan who doesn't know the details of their extended warranty and gives out incorrect information. No help or wanting to work with you. Will never buy again from this second rate shop with bad service and who can't back up why I bought an extended warranty. Trust me, there's a reason they have 1.4 stars in reviews. read more

This is my dads exp. He just got a log splitter, and the workers didnt know what they were doing. It sounded like a bumbling massacre. The workers standing by watching others work. Kinda sounds like if you want pro work, dont go here. The workers sound like idiots. read more

i need some answers about an appliance bought here at Lowe's, but seeing all the reviews, my suggestion would be to make a report to the BBB, (Better Business Bureau)... read more

I feel like a ping pong ball going back and forth with these review updates. Finally got a call back from the manager after 2 months, 12+ calls, 7 messages, and 1 in-person visit. He thought my refund already went through the first time I talked with him and apologized for the delay. He was very personable and ended up giving me back my money plus some extra for the inconvenience and wait time. I am very happy with the end result, I just took a star off since the refund took a long time and energy on my part to get. read more

Lowe's Home Improvement - Curb side pickup available - Hardware Stores Near Me - Rockford, Illinois

Second time at the Rockford Lowe's location I had real bad customer service, first time purchase a washer and dryer and didn't get it delivered on the date scheduled so call over and the day the best can do is reschedule another date or I have to pick it up myself. Second times is what happened to was got refrigerator delivered today but the item was damaged and I have to wait tell the item go back to them then I can be issued a refund or I can go to the store and make another purchase and wait two more week to have it delivered they have no attempt to try to get me a new one delivered asap or try to find someone to get it delivered quicker then a week. It sad that I'm a Lowe's credit card holder and make all my purchases at Lowe's for all my home need. But now they will never see me in here no more calling the credit card company to close my account too. read more

Terrible service. Hiring manager is horrible at her job, over booked multiple interviews like people don't need the work. Rude and took interviewees out of order, pushed back my interview 30 minutes just to be skipped over. Will not work for someone who can't get their things organized. What a mess. Also, ZERO stars. read more

Bought a washer & dryer set advising that it was imperative that I receive the next day. I was told by the salesman that it would not be a problem and would definately have it then. The dryer showed up but not the washer. Evidently the sales person didnt put delivery on our washer, but charged us for it! I was advised by the trucking company that they can get it to us 2 days later, fine...now today is that day and just received a call from the trucking company that they cannot deliver. Talk to the store manager and she advised that there is nothing she can do. Won't even call another store or even try to make it right! This is the worst customer service ever. After spending over $2000.00, you would think that you would do what you can to make your company's error right, but not so much. This will be the last purchase we ever make with Lowes, especially the Rockford IL store. read more

We have tried to shop here multiple times and never had any luck. No one is friendly or seems to want to help you. We tried to purchase a washer and dryer here and after waiting for a long period of time we tried to stop four people walking by and everyone said it was not their department. (one being a manager!) If you you like to shop where people leave you alone, shop here because no one will ask if you need help! I'm giving it two stars because they allow dogs and while waiting for help (that never arrived) I saw some of the cutest puppers! read more

Went not once but twice to buy a JD riding lawn mower First night spent about 3 hours we were told they were sold out of the one we wanted so we chose the next size up husband wanted to apply for a credit card account and the sales man had never done it before They needed a photo of his DL and of him apparently he did it wrong as when we left several hours later they had no answer he was asked for phone number and ss number etc so many timt any one nearby could have memorized it got home was a message from Lowe's still trying to get proof of idenity Go back next day and there sits the one we originally wanted ask for help told go out wait someone will be right there It is 100degrees out and we wait for 20 minutes go back in wait while gal waits on customer Gal looks at me and says oh yeah you needed help in riding lawn mowers I look at her and say you can cancel that call we are gone from here I bought from Lowe's but over the internet since we answered the questions our selves Will never buy from there again read more

Be prepared!! Can't get no help in this place. Went in to purchase a grill and no one was in the area to help. I went up to customer service counter and he said someone should be there but would page someone. Waited 15 minutes, no one showed!! So I headed to paint dept. to get a gallon paint.. no one was there, I waited about 10 minutes looked around and no one there!! Walked over to customer service and asked the same guy who paged someone for the grill about the paint dept. he said he knew nothing!! Didn't want to page or help me!! So I LEFT. Went across the street to Home Depot and bought my things.. don't waist your time at Lowes! read more

I wish I could give the store zero stars. They have incredibly horrible customer service. Some of their employees were not wearing masks properly in the middle of a global pandemic. I attempted to get some blinds costing $1200 for my home but after 8 weeks of failed attempts, I had to demand my money back. Zero apologies from management. I'll be shopping at the other home stores in town. I do not recommend this store. read more

Lowes delivery guys almost killed me and my five children. I bought a LG dryer about two weeks ago. I've been drying a lot of cloths, because my dryer went out about three months ago, so I had a lot of overflows. Good thing no one smokes in my house. So, I've been smelling a little gas here and there but thought it could possibly be coming from my gas stove. I thought no way could it be coming from my dryer because I got it installed by guys who are professionally trained in installing a deadly gas hose. So i checked everything, and couldnt figure out what it was. Superbowl sunday come and i invite family over for the BIG GAME! My sister smells gas, and also thought like I did and said the stove cause we were cooking. Finally, my uncle says hey this is coming from the dryer which is located in my basement. We call the fire department, and they make all of us evacuate the house asap. There was so much gas that they couldn't believe we weren't all passed out. they brought in their big fans and shut off the gas and call Nicor gas company. The gas company explains to me that my installation was very poor and that sadly this happens more often than Youd think. I couldn't believe it, Iam a single mom and don't know anything about gas hoses and gas smells and had trusted the installation process. Please check your installations! This could have been worse. I called and tried to make a concern and the customer service on the phone was very rude and inconsiderate. read more

Horrible service, rude checkers, no managers available, one checker for a long line of people down the store aisle. I asked the checker to please call additional checkers and she told me she couldn't do anything and to go find someone else. When I called to speak to a manager, the person told me the manager was pulling carts in from the parking lot. How is that good procedure!?!? The woman then hung up on me and told me it was tough luck. In this kind of economy, you would think customer service would be a good thing to practice, especially when customers can go to so many other stores for home improvement products. We will never go back to Lowe's. WORST SERVICE EVER FROM MULTIPLE STAFF MEMBERS!! read more

We purchased a refrigerator from Lowe's - to be delivered June 4, 2021 between 8:30 and 12:30. Lowe's contracts out their deliveries. We never received the already paid for refrigerator. The delivery company blames Lowe's. Lowe's blames the delivery company. No one knows what happened or how to solve the problem. Apparently no one cares either. I was told by one employee he had been at work that day for 42 minutes. I was the 3rd person with this problem in that 42 minutes. The 6th of the day. We went to New Milford Refrigeration. Large inventory, good service. The owner's son will deliver our refrigerator to us in 2 days. To them, customer service matters. read more

My mom and I went to purchase a refrigerator from Lowes sometime in March or April 2021. The refrigerator we wanted had the incorrect icemaker included with it so we opted to go elsewhere. In the interim my mom went back and picked out her own refrigerator and low and behold picked the same one and the salesperson sold her the refrigerator with the wrong ice maker. When the refrigerator arrived and they attempted to put in the ice maker it didn't fit. They in turn took the icemaker back and ordered the correct one which cost approximately $40 more. It has been on back order order since she ordered in April. The part finally came in the first week of July and I had called to set up a time for the ice maker to be installed. It got cancelled at least 2 more times. In the meantime my mom had a stroke and was living with me so I was still working on getting the icemaker installed. I called the store and spoke to a couple of people who were very rude and explained to them that they needed to call my cell number for installation. They stated they would make the note. I was to get a call the night prior and no call. I called the next morning on the day of the installation and I was told they made the delivery and no one was there. They never called my number after stressing it many times I needed to be called, not my mom. They had in fact stated they called her number and went to the house. I set up a time for the following week and spoke to someone else who insisted she changed the number and I would get a call the night before to give the window of time. Again no call the night before. I called early the next morning and again they had already been there with no phone call. I again called and spoked to yet another person and they stated I could pick it up and I said NO we needed it installed as my mom was a senior and she paid for that service already, I spoke to someone yesterday and was told I would be scheduled for early this morning after 7 a.m. Set my alarm for 6 to make sure I didn't miss the call. I called at 7:30 after receiving no call and was told they moved my delivery till this afternoon. I am so angry and frustrated with the run around. Not sure yet if I will be getting the icemaker today yet. This is the absolute worse service I have ever received. At this point they should refund all money and still install the icemaker. This has been a whole month of time wasted in trying to get an icemaker installed. If there was an option I would give a -10 for service!!!!!! read more

Not a very bright lead cashier!! After explaining it was my first trip to their store, and asked for my Veteran Discount, he would not oblige even though I had proof of service with me! He stupidly advised me the only way I could get it, is to go home, down load app and apply, and then come back another day. Really? You have no way to take 10% off my purchase to avoid the inconvenience, not to mention the high price of gas????? First and LAST trip! Oh, did I mention it would have amounted to a whole $5???? A potential new customer..... LOST over a lousy $5!!! No wonder I like Home Depot right across the street where they always go out of their way to help you AND give me my veteran discount without an app! read more

We were told up to 5 weeks for our carpet installation and it came in 4. It took 2 days to get the entire 1,900 sq. ft installed. Installers were kind and courteous. Love our new carpet! So soft and great cushion. Will have to see how well it holds up to our children and dogs. Only negative thing I would say caused my 4 stars instead of 5 is that the flooring department seemed a little disorganized due to a new hire. Paying and ordering took awhile because he wasn't trained properly. Nice guy but needed more real life training. Thanks, Lowe's! read more

Lowe's Home Improvement - StainMaster Conway Rave Review carpet with StainMaster rebond pad. - Hardware Stores Near Me - Rockford, Illinois

We bought an LG refrigerator and service contract which was almost out of time when I called to schedule a service call to replace the door seals that were letting go on the corners. This was back in January when we had extremely cold weather. The service man came and said he would order the seals and be back in about a week or so. (However, he originally showed up early in the morning without calling first which I had requested.) We never heard anything back- after a couple more weeks I finally got to a manager who was very apologetic about the whole thing. He put me on hold for about ten minutes and came back on the phone to tell me he really hoped he could make me happy about this whole experience so I said "What are you going to do- give me a new refrigerator?" He said no, he couldn't do that and he hoped we would come back to Lowes when we do decide to buy one AND that he was sending us a check for $978, the original price we paid for it!!! HOW COOL WAS THAT? I had him on speaker and my 29 year old daughter heard it ALL- now that was a good day! read more

Horrible customer service! Had a refrigerator delivered. When they reversed the door handle, the door would not align properly. Had another service person come out, who said a part was either lost or missing. Called the store on Monday morning. It's Wednesday and no one has bothered to call. Gave Lowe's a second chance. Same run around when I had a fridge delivered for my mother several months ago. Very frustrating.............. I will not give them a 3rd chance. My business will go elsewhere!!! read more

I ordered a couple items to be delivered and I never received a confirmation email. I had to call the store, then she said that the items would be ready for pickup (!) tomorrow. I have to call the delivery company to arrange the time to have the items delivered now. I will never have anything delivered again from Lowes! I will just have to be prepared to pick my items up from now on, if I every purchase from them again. read more

This is long but worth the read. I really wish I could give zero stars. My husband and I have been converting a school bus into our home the past few months and just finished. We spent multiple days a week coming for supplies and we left unsatisfied each time. Literally each time not exaggerating. (We had a business account with them so we were building credit otherwise we would have never come here). So, expect no customer service, nobody there knows what they're talking about. Almost like they pulled people from the street and threw a uniform on them. No training at all they didn't even know how they're own app works and I spent too many hours waiting for help. It's like a ghost town idk how they're still open, the employees are soooo clueless, I'm sorry but it's true. They're no help, I'm a 21 year old female, very inexperienced in building and I was telling the employees how to freaking do their job. I wanna know what the manager is doing? Do you know you have to train your employees and teach them things to have a successful business? You must not want that though. One didn't even know how to scan my Lowes temporary credit card I had to talk them through it on the computer. Seriously. There was never anyone at the paint dept, one time I had to leave because nobody there knew how to mix paint... and while you're walking through the store ALL YOU HEAR OVER THE INTERCOM CONSTANTLY IS "help needed in the flooring department" "help needed in the paint department" literally the entire time we were there each and every time. It's a absolute shit show. AND they have employees EVERYWHERE! Just standing there looking clueless, these people need TRAINING, MANAGERS! I told everyone in the area I know to never go there it's just unreal. One last funny story, again I'm a 21 year old female and I asked a worker where to find a specific spray paint thinking he would lead me to it and he responds with "that would be with the paint".... Yeah no shit OH I have another, I was standing at the paint dept clicking the help button waiting and 5 minutes had gone by and there wasn't another customer in sight and I turn around and a middle aged female employee was at the self checkouts probably 20 feet from me just staring at me as she's sitting in a chair and I just looked at her and said "can I get some help???" Like cmon I don't normally leave reviews like this but man you guys made our build process a STRUGGLE. read more

OMG !!!!!! I just left Lowe's on East State in Rockford Illinois And got totally disgusted in a matter of minutes I went from excited to purchase items for my NEW HOME to a racial idiot that totally ignored my presence. I was standing in line for 20 minutes when a lady walked up in line to be waited on just like myself when a sales rep walked right up to her and took care of her immediately. When she asked, "Wasn't this lady before me?" The salesman replied, I will take care of you, I saw you needed help ... WOW REALLY... I Just CANCELLED MINE AND MY HUSBAND CREDIT CARDS AT ( LOWE'S ) read more

This store does not honor the One Year guarantee on it's plants. BUYER BEWARE! Buy your plants at Home Depot, or Menards; however, do not buy your plants at Lowes! These people, and it's management, are rude and they play the Race, and Sex card to the hilt! I had bought a Black Hills Spruce that was just 8 months after purchase, and the store refused to replace the tree with an identical tree in stock. Lowes is going out of business, and rightly so! read more

Ordered some items online and three days later it was cancelled without any notification. I only found out because I checked the order status. Stay away. read more

Outstanding service, good pricing and superb associates, like Gordon (Gorddy) Samuelson, Bob and Summer at the NW Building Check-out. Summer is definitely the poster person for Lowes! She greets everyone with a great big smile and warm friendly greeting ... and she knows where everything is located within the store. While I do occasion other stores from time to time, Lowe's is always at the top of my list of home improvement centers. These people make the difference! Thank you Gorddy, Bob and Summer for making my shopping experience so good. Keep up the great job guys! Best Wishes! Sincerely, Tom Brady, Pres. Camera Craft read more

I have recently ordered kitchen cabinets and a granite countertop. I found the salesman very accommodating. But I had a major problem with their contractor for the Granite. The company they used was H and H countertops. They scraped and gauged my walls bring the granite in. They brought a piece of granite that was cracked in the corner. And then they used caulk and duck tap to adhere the dishwasher to the granite. Lowes is very hard to reach when there is a problem. I had to leave messages to reach the salesman and waited up to a week for a return call. I ended up doing all the coordination on the installation and dealing with the problems. I had to have them back out to fix the crack and attach the dishwasher the correct way. I had to have my hallway painted from the damage. I am really glad this ordeal is over. read more

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ordered yesterday, lumber, with a promise of it being ready for pickup same day. called twice, customer service short on the phone, said "isn't ready yet". When asked when it would be ready, "I dunno". Second time I called, "they are no longer here" meaning, the order was not ready for pickup when promised. Called this morning, and STILL not ready. Don't make promises you can't keep. spoke to a woman identifying herself as the manager....... They would not make it right so..... order cancelled. They didn't even OFFER to make this right.ROCKFORD E STATE AND PERRYVILLE LOCATION. read more

Return policy sucks! After 90 days you can forget it. In my case an unopened shelving unit in perfect condition with receipt was denied because it was past the 90 day limit (which apparently has been reduced since my purchase date). I guarantee no such problem would occur at any of their competitors which I will be shopping at in the future! read more

Kitchens I started working with Lowe's on my kitchen remodel in late 2013. Nearly one year later, things were finally getting installed and resolved. It was the project that just keep on giving, in a very bad way. I took from November of 2013 to late February of 2014 before the Kitchen layout was done and things were ordered, but within a month, a pricing discrepancy was discovered and they canceled my entire order and gave me back my deposit and we had to start all over. this should have been my tip off to run. I went back to the designer and we ordered everything all over again; this time it cost me more. OK, I can see where they made a mistake, but again.. I was the one losing out. In late March the product came in and installation started. Low and behold...wrong finishes! it took two managers and a factory rep to finally see that boy, did they get it wrong. it was like I had some other order. right cabinet design, wrong finish. Wrong granite color and wrong counter-top layout. 6-7 weeks later, during the second install I found construction issues and asked for those to be taken care of. On top of that, the counter-top for the peninsula was wrong; this was twice now. so, a week later, the new counter-top was delivered and the install was completed and I was assured they would get it all buttoned up and done. Weeks before they did the final install, I pointed out a design defect and asked that they provide a support panel to the right of the dishwasher to support the filler panel and the side of the dishwasher. I was assured all would be taken care of and the install was completed. Lowe's made it right by me price wise, but had me sign a document that I could make no other claims against this order or installation. Now fast forward to early 2018. My dishwasher started to leak. I called around looking to buy a new dishwasher, when a local shop discovered that the dishwasher had never been properly attached and had been moving around in the space for the past nearly 4 years. The very thing I had asked Lowe's to do construction wise, they never did and as a result, the dishwasher was free floating in the opening all these years. Lowe's had NOT put in the proper bracing on the right side of the cabinet as they indicted they would. I called the local store and was told that was just too bad that they had no responsibility for anything that was or was not done in the past. And too bad for you that without that side support, your dishwasher pulled away from the connection and started to leak. Now I have to pay a cabinet fellow to come out and put in the support panel that Lowe's said they would do way back in 2014. Moral here, buyer beware. Make sure all the things you take issue with are inspected during your install. I love my cabinets but hate the fact that the issues I pointed out, were never addressed. read more

Horrendous experience with the appliance department. My wife and I ordered a fridge, washer and dryer for our new home labor day weekend. It was expected to be delivered 9/22 when we moved into our new home. We received a call that they wont be delivered until 9/24 which we needed a fridge in our new home. The customer service person we were working with said well we have 3 fridges in our warehouse but they are all damaged and we will send you the least damaged one and if you are not happy with it, we will order a new one. This was the first issues because we received a new fridge damaged and of course did not like it. On top of that, when the delivery guy was dropping it off I said we will need to order a new one because it is damaged. He said "Ya I told them they aren't going to like a damaged fridge so why am I delivering it". So we call Lowes and tell them we would like a new one because we are unhappy with the one that was delivered. This customer service person said that its in high demand and they will need to order from the manufacturer which will take 4-6 weeks. Over the passed few weeks we received calls about our fridge (which was one of the damaged ones) and washer and dryer (which was already delivered) being delivered to our house. Finally we call Lowe letting them know we keep getting calls about these delivers that we don't need and we are just waiting on an undamaged fridge. That customer service person told us that we didn't have an order for a new fridge. So after an hour on the phone they figured out the issues and order the new fridge. One of the "customer service" people we talked to was trying to blame this issue on us and kept cutting me off when trying to speak and that we ordered from the wrong store and that was the issue? We ordered online to deliver to the store in Rockford!!! We still got calls about our washer and dryer being delivered that week. After calling Lowes multiple times and waiting weeks for our new fridge the best they can give us is 10% off for the trouble. I would just like to say lowes at this point we could have had two sets of a washer and dryer and another fridge which would have cost your store about $2500 if we were to accept those deliveries due to miscommunication and the best you can do for us 10%??? Ill take my business to home depot across the street. Oh to clarify they are only doing 10% off our fridge price, not the whole order, so thank you for the $78 dollars back for this 4 week hassle read more

Very bad experience with Lowe's on East state in Rockford. My husband and I purchased a John Deere riding lawnmower to be delivered to our home. John Deere's are not cheap! Lowe's offers free delivery but unfortunately our lawnmower was never delivered so who really cares if it's free. It was supposed to be delivered on a Sunday, then we got a call the day before delivery saying they don't have flat bed delivery service on Sundays so had to reschedule it. Sales person should not have allowed us to choose a Sunday if it couldn't be delivered on a Sunday. Next, they offered to deliver it the next day( Monday) so my husband took the day off work. Got a call on Monday morning from them saying it would not be getting delivered and that it also wasn't even put together yet. I called Monday after work and spoke to a manger and she put me on hold for over 10 minutes to speak to the mechanic to make she he could put it together to be delivered on Wednesday( our next availability). She guaranteed it would be put together and be the first delivery in the morning, Wednesday. So again, my husband took another day off work. We received a voicemail Tuesday night saying our delivery was scheduled, not for Wednesday morning as promised, but Wednesday between 12:30-4:30. It's like WTF, is anything the truth at Lowe's?!! He gets a call Wednesday morning from the girl in charge of delivery saying, yet again, we would not be getting our lawnmower and it wasn't even on the truck. This time, he tells them, they have had 3 chances and we are done and getting our money back. All we heard were excuses at Lowe's! Even one of the girls at the service desk told my husband they didn't even have record of us purchasing anything at Lowe's in June. It's like really? We obviously purchased something if it's set for delivery, you people are all incompetent employees, from the sales person to the manager to the service desk to the person in charge of delivery. Lowe's lost an $1800.00 sale because they hired incompetent people! We will never purchase anything there again!! read more

Was in the area and needed light bulbs. My dog was with me and I remembered that they are dog friendly! Staff...not so friendly. Younger girl at the paint section sat there and glared at me and my husband while whispering under her breath rude things. Really disappointed! !! read more

Been here many times before and never had a bad experience. They have a good selection of items at a competitive price. Usually not the lowest but competitive. I find the quality is better than a few other hardware stores in town. I can normally find workers to assist me if needed. Veterans discount anyone? Shop at Lowes! They support the troops. read more

Thank goodness there is another Lowes in the area. There is a vast difference in the level of service between the Machesney store and Rockford. The staff at Rockford is not helpful and very understaffed.Yesterday, I was verbally abused by two customers behind me in line because I was returning some items and the returns register was closed so I had to use the only register they have for customer pick-ups. That's the fault of the store, not the customer!!If you prefer Lowes to the other big box stores, do yourself a favor and go to the Machesney store. They are knowledgeable, helpful and customer service friendly. read more

I went into the store to get 6boxes of ceiling tiles and some lumber over 350.00 total went to the pro desk employee named woody waited on me told him I needed help with heavy tiles he told me to get a cart and pointed me in the direction of the tiles I again told him I needed help he replied when you go into a supermarket do you go to the cashier and put order in no he said you go get it you do the same here this is a self service store I went and got the manager named al told him I was going to call corporate him said you can but you will just be wasting your time they will just refer you back to me I'm rehabbing a house I would of spent over 5000.00 or more I'm 70years old and disable I have been going to this store over 25years I guess it's time to find another store I'm a contractor iv spent over100,000.00ithis store this store does not care about its customers it gets worst every year your complaints fall on deaf ears I give this store a minus -5 rating read more

Absolutely horrible customer service. I purchased my French doors from Lowe's over a year ago, and there has been nothing but problems since installation. Lowe's is very quick to take your money but does not stand by their products when there is a problem. My French doors get ice on the inside during the wintertime. This was supposed to have been fixed a year ago, but never was. I have been calling and asking for an installer to come to my home to fix the problem. Every time I have called Lowe's I always got the same response "I am sorry, I will have a manager/installer call you this week". I never received a phone call back. I finally called corporate who put me through to an installer and a date was set for the installer to finally come to my home to fix the problem. The installer showed, left and said he was going to Menards to get supplies and never came back. I have called the installer twice now and left messages with no return call. I will NEVER spend another dime of my money at Lowe's. Terrible customer service. I will only be purchasing products from companies who stand by their products. read more

On October 30th I had an over the range microwave installed by Lowes. The installer set a matt on the stove to protect the glass surface and somehow turned on the burner causing a fire. He then proceeded to take the burning matt out side dropping hot ashes on my hardwood floors, leaving burn marks. He then took my old microwave got in his truck and said "good luck getting that fixed". He refused to even clean up after himself leaving charged chunks of melted matt everywhere. My stove is ruined and Lowes will not do anything. It took them three weeks of me calling daily for them to decide nothing will be done. I have left a rant for Lowes with a promise that someone form the Central Production Office would be in contact with me within two business days. I have followed up weekly with Bryan N. with Lowes Customer Care and he keeps assuring me it is being escalated to the management team. After three weeks, I still have yet to hear from anyone. I guess Lowes really doesn't care about their customers. I have canceled my credit card and will never shop in a Lowes store again. As an owner of multiple homes, I always have some kind of home improvement project going on. Menards and Home Depot will get my business from now on. read more