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Lowe's Home Improvement

1.0 (4 reviews)
Open • 6:00 am - 9:00 pm

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8 days ago

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11 months ago

The manager doesn't seem to have time or care to speak with you on issues with the service.

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3 years ago

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6 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.5(4 reviews)
6.8 mi
•$$

Lowe's store #2460 Paducah, KY. came out March 1, 2023 to give me an estimate on installing…read more siding, soffits and window trim. I signed a contract and paid them $8,500 for lumber and installation. The first promised date to install was April 19, 2023. I moved everything away from my home to make it easier for them. On April 19th no one showed up & no one called. I contacted "Josh" through text multiple times, and he would not respond. I contacted lowe's installation department & told them what was going on. I was then scheduled for installation multiple times and no one would show up and no phone calls to me telling me anything. They would give me another schedule date and then no one would show up. This happened multiple times. Finally got a date for install. December 26, 2023. They showed up for a couple days for 2 to 3 hours & they never returned. They did leave the soffits in our front yard since 12/23 they have been rained on and now the all the soffits are muddy. The workers also left a huge mess behind. They only installed a very small portion of soffits & what they did install is falling down.I have received emails from Lowe's on 10/11/23 & 12/27/23 stating that our installation was complete. I was also told the material that I paid for would arrive a few days before install. That never happened either! I paid for lumber material that I never received. The only thing I did receive was soffits and the workers brought that on 12/26/2023 I'm going on a year with this project from Lowe's & I decided I was done. I went to the store #2460 on 2/14/2024 wanting my money back. They said I had 2 days after I signed the contract to cancel. I have made plenty of attempts through the chain of commands to get this resolved. They keep passing me around. I lived up to my end of the contract, but Lowe's has not!!!! I have plenty of proof with text messages from Josh at Lowe's & emails to prove my case. If this doesn't get resolved very soon, then I will take them to court. James Vanden Brook

I like this store but I will not return here until they open a register. There are only self…read morecheckout registers open which causes a bottleneck with every little problem. If I shop here again, and I have spent A LOT of money here, it will be last choice because there are no registers open. I will drive across town to Home Depot from now on.

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Lowe's Home Improvement - hardware - Updated May 2026

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