Our dishwasher wasn't working for two weeks -- it would leak on the floor when it was run. Finally able to get a technician out on a Monday. He "diagnoses" the problem but has to order a part.
Fast forward to Friday, a second technician comes out to install the part. After spending a max of 5 minutes on our dishwasher, he wants me to sign a paper saying that he did the repair and then leave. He hadn't even run a cycle to test that the repair worked. I had to insist that he test the dishwasher to make sure it didn't leak. He eventually agreed to that but waited no more than a couple of minutes then left. Thirty minutes later he is gone and there is water on my hardwood floor. [I should also note here that this technician spent as much time in my bathroom as he did working on my dishwasher. Yes, yes he actually did.]
So I call the store and speak with the owner. He was apologetic and nice -- said that he wanted to find a timely solution. He asked if he could call me back after speaking with his general manager. An hour and a half later, no call. So I called back again and spoke with another individual who said that she would have the owner call me because he was with a client on the sales floor. Forty minutes later, no call. So I call back again (call #3). I explained that I was trying to speak with the owner and what had transpired -- to which I was told that the owner and general manager do not speak with each other -- and she puts the general manager on the phone.
If you think I was frustrated and not happy now, you have no idea because this was nothing compared to what I dealt with next. The general manager gets on the phone and proceeds to berate me because that "was the tenth time he had to speak to me today." Can you say delusional? I have a call log to show three calls! Not ten. And I spoke with the owner, not him. So the general manager then proceeds to tell me that I am a difficult customer and he refuses to fix our dishwasher -- that I can call someone else. Are you flipping kidding me!
Never, ever have I received such abysmal service -- and been treated sooooooo badly! I wish I could have given a rating of zero stars because that is what this company deserves. Do not use this company!!!! read more