Needs part for washer and they had me taken care of right away. Part was in stock and staff friendlyread more

Our dishwasher wasn't working for two weeks -- it would leak on the floor when it was run. Finally…read moreable to get a technician out on a Monday. He "diagnoses" the problem but has to order a part. Fast forward to Friday, a second technician comes out to install the part. After spending a max of 5 minutes on our dishwasher, he wants me to sign a paper saying that he did the repair and then leave. He hadn't even run a cycle to test that the repair worked. I had to insist that he test the dishwasher to make sure it didn't leak. He eventually agreed to that but waited no more than a couple of minutes then left. Thirty minutes later he is gone and there is water on my hardwood floor. [I should also note here that this technician spent as much time in my bathroom as he did working on my dishwasher. Yes, yes he actually did.] So I call the store and speak with the owner. He was apologetic and nice -- said that he wanted to find a timely solution. He asked if he could call me back after speaking with his general manager. An hour and a half later, no call. So I called back again and spoke with another individual who said that she would have the owner call me because he was with a client on the sales floor. Forty minutes later, no call. So I call back again (call #3). I explained that I was trying to speak with the owner and what had transpired -- to which I was told that the owner and general manager do not speak with each other -- and she puts the general manager on the phone. If you think I was frustrated and not happy now, you have no idea because this was nothing compared to what I dealt with next. The general manager gets on the phone and proceeds to berate me because that "was the tenth time he had to speak to me today." Can you say delusional? I have a call log to show three calls! Not ten. And I spoke with the owner, not him. So the general manager then proceeds to tell me that I am a difficult customer and he refuses to fix our dishwasher -- that I can call someone else. Are you flipping kidding me! Never, ever have I received such abysmal service -- and been treated sooooooo badly! I wish I could have given a rating of zero stars because that is what this company deserves. Do not use this company!!!!

I first contacted them in early July over a refrigerator problem. They came the next day which was…read moreamazing since I had been waiting for days for even a callback from another appliance service person in Paducah. He found the issue but he couldn't get the part from his distributor. It was on back order so I was devastated. He knew I was desperate for the repairs because I was having a big get together here in just days. He told me what they needed, helped me find the part on my own and they installed it. What could be better than this? Later I had an ice maker problem. Their response was again quick and they got it fixed. They were kind, professional, responded quickly and fix it right away. What more could you ask for? I highly recommend this company.

Paducah Appliance Repair was very efficient in repairing our refrigerator. The service men were…read morefriendly and took time to answer any questions and offer recommendations.

Friends if you need appliance repair this is the guy to call. Randy Tucker is an upright service…read moreman. Our ice maker quit. On the phone he told me to unplug fridge see if that fixed it. It did not. We made an appointment Randy came looked at the fridge tinkered with something and low and behold it was fixed! Took him 5 minutes! I need a new filter. (We just replaced it) I was so thrilled. He then told us to order filter on Amazon it was much cheaper! I was afraid I was going to be out $200 to $300 dollars. Since Randy was here and I had to pay the service charge anyway ($95) I had him clean out our dryer. (I wanted to get my monies worth) Friends I'm not stupid. Randy could have tinkered around and replaced parts that I did not need and I would not have been any wiser. He was honest and did exactly what he should have done. I appreciate good honest service like this.

Randy does quality work, fixing the services requested quickly while saving his customers money. I…read morevalue his work and highly recommend the Appliance Doctor.

We had an old dryer that stopped heating up and drying clothes. We called Purchase Appliances on a…read morerecommendation to have it looked at and repaired. The first repair man came out and said it needed a new timer. That visit causes $116 we had purchased appliance order the timer and that was another $218. The second repair man came out and installed the timer and the dryer still did not work. He could not find the problem. That visit cost us $175. They sent a third repair man out and he could not fix it either. Could not figure out what was wrong with it. No charge for that visit. At this point, we have $509 in a used dryer that does not work. We headed down to the store to see what our options were. They had a used dryer at their store that they were selling for $300. They gave us $250 credit for our dryer which had a new $200 timer on it. So we ended up putting in an additional $50 to get another used dryer. Then they delivered and installed the dryer we bought from them for $155. When they came to install the dryer, the cord on the dryer was not long enough to reach the plug in our house. I made a trip down to Paducah to pick up a longer cord and they charged me $40 for it. I told them I didn't feel it was fair for me to have to pay for the cord after all we have gone through and the expense we have gone through but they would not budge. The cord started out at $45 and they knocked it down to $40. So now we have $754 in a used dryer. We could have bought a brand new one cheaper. And they thought I was being unreasonable asking them to cover a $40 cord for the dryer. They took no accountability in their part of not being able to fix it. A clothes dryer is one of the simplest appliances there are out there. It's hard for me to believe somebody couldn't fix that thing.

Helpful staff, timely delivery and setup. We knew what we…read morewanted going in and they had the machine in stock.

The AI part sucks they kept pushing my appointment out saying the parts was not here when they…read morewere. It needs to be easier to talk to a person when you have the parts. I went about 2 weeks longer getting my refrigerator fixed than I should have. It is bad when you have to talk shitty to AI and to people to get something done. Your technician was wonderful. He knew his job and fast and very professional and explained everything. If your customer service was as good as your technicians you would have a great service. Greg Walker

part was back ordered, delayed about 6 weeks. finally received part, sears keeps moving the date to…read moreinstall saying part on back order. i have tried to call them only get AI and a call center that was of zero help. all i wanted was for the technician to contact me so we can move forward. I'm sorry I ever called them, they have my money and so far I've got nothing. I know this will be resolved but fill like I'm being scammed.

I had an excellent experience with Deck's appliance repair. I called that day and he had it fixed…read morewithin a few hours. My LG had gone out. He even had one in stock that installed within a few hours.

UPDATE: 16-OCT-2021 - On 22-SEP-2021, Santee reached out to say he would reimburse me for the…read moreboard, and on 28-SEP-2021 he sent a text indicating he would contact me soon. I had hoped to update the review with a really positive customer satisfaction ending. Unfortunately, he has not responded to multiple Yelp messages and has not responded to text messages either for 3 weeks, so the update is just a rotten cherry on top of a really crappy cake. -------------------------------------------------------------------------------------------------------------- What a huge disappointment. While there were only a few reviews for Decks Appliance repair, they were all good. Unfortunately, other than his initial responsiveness, my experience with Santee couldn't be any further from good. Santee was very nice and personable, and he arrived when he said he would to diagnose my oven. Unfortunately, after that it all went downhill. While he was diagnosing the problem: - he dropped tiny screws several times because his screw driver was not magnetic - he did not bring a rolling stand to pull out the oven, so he was unable to test the thermal fuse on the back, but said there was not one - when he was testing, he broke one of the connectors for the heating element, but he said he would fix it at no charge - he "diagnosed" one of the relay boards as bad I ordered the replacement part per his suggestion and it arrived as scheduled. Santee said he would install it the next day, but a week and a day later, he finally returned to install it. He parked in our freshly powerwashed driveway when he arrived. After about 30 minutes, he left his tools, but he had to leave to pick up something from Home Depot to finish the job. When he left we noticed there were several puddles of oil where he parked. When he returned, he parked on the street and left similar puddles of oil there. Sadly, he still did not have a stand for the oven and asked if he could borrow my step tool. After he replaced the relay board he indicated the wires for the element had slipped and he could not reach them. He needed to pick-up another tool. But this time, he packed everything up when he left. After 45 minutes, he called to say he would not return until the next day. At this point, I fired Santee. He did not argue with my reason, and agreed to refund the diagnostic fee, so I could hire another technician. A tech from Top Notch appliance arrived in 2 days with all the proper tools and repaired the damaged element connector properly (Santee crimped it when it should have been soldered). He also indicated the relay board did not need to be replaced as the thermal fuse on the back of the oven was tripped. This meant the $190 part was a complete waste of money, but I could not return it as Santee opened and installed it... Santee was a nice man, but clearly not prepared to diagnose and repair my double oven. And driving a vehicle that leaks oil to a customer's home is terribly unprofessional.

This review is long overdue. We purchased a Frigidaire refrigerator from Lowe's in Paris, TN and…read morehad issues from day one. Frigidaire set us up with Sears Home Service to begin with. For an entire year (full length of manufacturers warranty) they could not fix the excessively loud grinding/ squealing noise that the icemaker made. They kept moving appointment dates out month by month on the night before our appointment until finally Frigidaire told me to call Ward Elkins Inc. out of Murray, KY and tell them that Frigidaire could not repair our refrigerator. Jorge came and replaced our icemaker and it worked for a couple of weeks then started making the same loud noise again. When I called them about the problem Jorge was quick to respond again. I'm not sure if it was the same icemaker unit that he replaced it with this last time or if he found an alternative but he fixed our problem. It's been 4 months now and it's working perfectly with no loud obnoxious noises. Jorge also educated me on a few things pertaining to our icemaker and using it with well water. Things that we should have been told by Lowe's or Frigidaire. So Ward Elkins Inc repaired a refrigerator that both Frigidaire and Sears Home Service was unable to repair. I would very highly recommend them for appliance repair and if we need any repairs ourselves going forward, then we will be giving Jorge a call. He was friendly, professional and provided a bit of education as well. He fixed what the manufacturer couldn't even fix.

Not a good company to fix your appliances. Rude, overpriced, and not dependable. 0 starsread more