Paducah Appliance Repair was very efficient in repairing our refrigerator. The service men were…read morefriendly and took time to answer any questions and offer recommendations.

I first contacted them in early July over a refrigerator problem. They came the next day which was…read moreamazing since I had been waiting for days for even a callback from another appliance service person in Paducah. He found the issue but he couldn't get the part from his distributor. It was on back order so I was devastated. He knew I was desperate for the repairs because I was having a big get together here in just days. He told me what they needed, helped me find the part on my own and they installed it. What could be better than this? Later I had an ice maker problem. Their response was again quick and they got it fixed. They were kind, professional, responded quickly and fix it right away. What more could you ask for? I highly recommend this company.

Needs part for washer and they had me taken care of right away. Part was in stock and staff friendlyread more

Our dishwasher wasn't working for two weeks -- it would leak on the floor when it was run. Finally…read moreable to get a technician out on a Monday. He "diagnoses" the problem but has to order a part. Fast forward to Friday, a second technician comes out to install the part. After spending a max of 5 minutes on our dishwasher, he wants me to sign a paper saying that he did the repair and then leave. He hadn't even run a cycle to test that the repair worked. I had to insist that he test the dishwasher to make sure it didn't leak. He eventually agreed to that but waited no more than a couple of minutes then left. Thirty minutes later he is gone and there is water on my hardwood floor. [I should also note here that this technician spent as much time in my bathroom as he did working on my dishwasher. Yes, yes he actually did.] So I call the store and speak with the owner. He was apologetic and nice -- said that he wanted to find a timely solution. He asked if he could call me back after speaking with his general manager. An hour and a half later, no call. So I called back again and spoke with another individual who said that she would have the owner call me because he was with a client on the sales floor. Forty minutes later, no call. So I call back again (call #3). I explained that I was trying to speak with the owner and what had transpired -- to which I was told that the owner and general manager do not speak with each other -- and she puts the general manager on the phone. If you think I was frustrated and not happy now, you have no idea because this was nothing compared to what I dealt with next. The general manager gets on the phone and proceeds to berate me because that "was the tenth time he had to speak to me today." Can you say delusional? I have a call log to show three calls! Not ten. And I spoke with the owner, not him. So the general manager then proceeds to tell me that I am a difficult customer and he refuses to fix our dishwasher -- that I can call someone else. Are you flipping kidding me! Never, ever have I received such abysmal service -- and been treated sooooooo badly! I wish I could have given a rating of zero stars because that is what this company deserves. Do not use this company!!!!

We have used Ryan of Appliance Help Center for a couple of different appliances at our home. The…read moremost recent was he repaired the burner on our stove and the cost was so reasonable. He is always so friendly and honest. I highly recommend Appliance Help Center. We would not think of calling anyone else.

From the owner: Here at Appliance Help Center, we provide appliance repair services, no project is too big or too…read moresmall. We also offer an in-home option where we will come to your home to facilitate your repair needs. Come visit our store or call us today!

We had an old dryer that stopped heating up and drying clothes. We called Purchase Appliances on a…read morerecommendation to have it looked at and repaired. The first repair man came out and said it needed a new timer. That visit causes $116 we had purchased appliance order the timer and that was another $218. The second repair man came out and installed the timer and the dryer still did not work. He could not find the problem. That visit cost us $175. They sent a third repair man out and he could not fix it either. Could not figure out what was wrong with it. No charge for that visit. At this point, we have $509 in a used dryer that does not work. We headed down to the store to see what our options were. They had a used dryer at their store that they were selling for $300. They gave us $250 credit for our dryer which had a new $200 timer on it. So we ended up putting in an additional $50 to get another used dryer. Then they delivered and installed the dryer we bought from them for $155. When they came to install the dryer, the cord on the dryer was not long enough to reach the plug in our house. I made a trip down to Paducah to pick up a longer cord and they charged me $40 for it. I told them I didn't feel it was fair for me to have to pay for the cord after all we have gone through and the expense we have gone through but they would not budge. The cord started out at $45 and they knocked it down to $40. So now we have $754 in a used dryer. We could have bought a brand new one cheaper. And they thought I was being unreasonable asking them to cover a $40 cord for the dryer. They took no accountability in their part of not being able to fix it. A clothes dryer is one of the simplest appliances there are out there. It's hard for me to believe somebody couldn't fix that thing.

Helpful staff, timely delivery and setup. We knew what we…read morewanted going in and they had the machine in stock.

Not a good company to fix your appliances. Rude, overpriced, and not dependable. 0 starsread more

Called and the next day they came out figured what was wrong with my dishwasher got the part and…read moretwo days later it was totally fixed