Top notch. Does a great job and is fair in what he charges. Old school work ethic.. Cares about…read morethe job. Rare to find these days.

This review is long overdue. We purchased a Frigidaire refrigerator from Lowe's in Paris, TN and…read morehad issues from day one. Frigidaire set us up with Sears Home Service to begin with. For an entire year (full length of manufacturers warranty) they could not fix the excessively loud grinding/ squealing noise that the icemaker made. They kept moving appointment dates out month by month on the night before our appointment until finally Frigidaire told me to call Ward Elkins Inc. out of Murray, KY and tell them that Frigidaire could not repair our refrigerator. Jorge came and replaced our icemaker and it worked for a couple of weeks then started making the same loud noise again. When I called them about the problem Jorge was quick to respond again. I'm not sure if it was the same icemaker unit that he replaced it with this last time or if he found an alternative but he fixed our problem. It's been 4 months now and it's working perfectly with no loud obnoxious noises. Jorge also educated me on a few things pertaining to our icemaker and using it with well water. Things that we should have been told by Lowe's or Frigidaire. So Ward Elkins Inc repaired a refrigerator that both Frigidaire and Sears Home Service was unable to repair. I would very highly recommend them for appliance repair and if we need any repairs ourselves going forward, then we will be giving Jorge a call. He was friendly, professional and provided a bit of education as well. He fixed what the manufacturer couldn't even fix.

Not a good company to fix your appliances. Rude, overpriced, and not dependable. 0 starsread more

Friends if you need appliance repair this is the guy to call. Randy Tucker is an upright service…read moreman. Our ice maker quit. On the phone he told me to unplug fridge see if that fixed it. It did not. We made an appointment Randy came looked at the fridge tinkered with something and low and behold it was fixed! Took him 5 minutes! I need a new filter. (We just replaced it) I was so thrilled. He then told us to order filter on Amazon it was much cheaper! I was afraid I was going to be out $200 to $300 dollars. Since Randy was here and I had to pay the service charge anyway ($95) I had him clean out our dryer. (I wanted to get my monies worth) Friends I'm not stupid. Randy could have tinkered around and replaced parts that I did not need and I would not have been any wiser. He was honest and did exactly what he should have done. I appreciate good honest service like this.

Randy does quality work, fixing the services requested quickly while saving his customers money. I…read morevalue his work and highly recommend the Appliance Doctor.

We had an old dryer that stopped heating up and drying clothes. We called Purchase Appliances on a…read morerecommendation to have it looked at and repaired. The first repair man came out and said it needed a new timer. That visit causes $116 we had purchased appliance order the timer and that was another $218. The second repair man came out and installed the timer and the dryer still did not work. He could not find the problem. That visit cost us $175. They sent a third repair man out and he could not fix it either. Could not figure out what was wrong with it. No charge for that visit. At this point, we have $509 in a used dryer that does not work. We headed down to the store to see what our options were. They had a used dryer at their store that they were selling for $300. They gave us $250 credit for our dryer which had a new $200 timer on it. So we ended up putting in an additional $50 to get another used dryer. Then they delivered and installed the dryer we bought from them for $155. When they came to install the dryer, the cord on the dryer was not long enough to reach the plug in our house. I made a trip down to Paducah to pick up a longer cord and they charged me $40 for it. I told them I didn't feel it was fair for me to have to pay for the cord after all we have gone through and the expense we have gone through but they would not budge. The cord started out at $45 and they knocked it down to $40. So now we have $754 in a used dryer. We could have bought a brand new one cheaper. And they thought I was being unreasonable asking them to cover a $40 cord for the dryer. They took no accountability in their part of not being able to fix it. A clothes dryer is one of the simplest appliances there are out there. It's hard for me to believe somebody couldn't fix that thing.

Helpful staff, timely delivery and setup. We knew what we…read morewanted going in and they had the machine in stock.

The AI part sucks they kept pushing my appointment out saying the parts was not here when they…read morewere. It needs to be easier to talk to a person when you have the parts. I went about 2 weeks longer getting my refrigerator fixed than I should have. It is bad when you have to talk shitty to AI and to people to get something done. Your technician was wonderful. He knew his job and fast and very professional and explained everything. If your customer service was as good as your technicians you would have a great service. Greg Walker

part was back ordered, delayed about 6 weeks. finally received part, sears keeps moving the date to…read moreinstall saying part on back order. i have tried to call them only get AI and a call center that was of zero help. all i wanted was for the technician to contact me so we can move forward. I'm sorry I ever called them, they have my money and so far I've got nothing. I know this will be resolved but fill like I'm being scammed.