Very typical Lowes store. Staffing is pretty light, but you can't really blame the store for that since we are In a worker shortage and all. Place is stocked well and always my go to place for my DIY projects. Fred the manager is a solid manager who knows everything about being a good store leader. Overall this place has its opportunity, but better than average for sure. read more

If I can give them a zero star, I would. Went to the store and ordered some custom blinds on 8/21; told it will be delivered and installed early September; then later I was told it won't be made until late October, too late for us. Fine, went to store again on September 4th and the manager, Matt, said he has contacted the vendor and canceled this order and we placed another order with a different brand. He said since the vendor confirmed it's canceled, he should be issue the refund soon and will get back to us after the weekend. He never did. Called a few times the following week since I didn't see the refund, long hold every time and always told me they confirmed with the vendor it's canceled but somehow it's still not showing canceled in their system for a refund. On Thursday, another manager, Jeff, said he opened an IT ticket and need to wait for that to be resolved before they can refund. Called again today Saturday and Jeff pretty much said he did all he can, he doesn't know when it will be resolved and if I have a problem, call corporate customer service. I did and after one hour hold, was told the escalation team is busy and maybe they will call me back today. What a mess of store, they don't care about the customer at all. I am stuck with thousands of dollars in credit card bill with a canceled order. read more

I ordered a COUNTERTOP and when it was delivered, there was a visible chip out of the sink. The delivery driver actually told me, "WE KNEW IT HAD A CHIP IN IT, BUT MY BOSS SAID TO BRING IT ANYWAY AND SEE IF YOU WOULD STILL TAKE IT." Who knowingly sends a DAMAGED countertop to a customer and hopes they'll just accept it? The driver noted that I rejected it - but in their SYSTEM it says the countertop was not returned and won't be refunded. Based on this experience, I would strongly caution anyone considering a large or special-order purchase through this store. Take pictures, document everything, get names, and do not assume their system will accurately reflect what actually happened. HORRIBLE CUSTOMER SERVICE at OAKS store. read more

This store has a bunch of flock cameras in its parking lot. I've stopped shopping here because of them.

Ladies Do not use Lowes for appliances!!! I bought my dryer from Lowes in March after waiting 3 weeks with much back and forth They finally showed up with the wrong dryer!!! I now needed a dishwasher and thought it's Memorial Day let me try Lowes again Well they didn't honor the veteran discount they used to give! It also was on Memorial Day and my husband is a veteran, my husband and I were shocked! We bought the dishwasher anyway! Well delivery day came and the dishwasher was put in The installer left and I went to work Here the dishwasher was leaking all day long Leaked into my kitchen and then down to my basement! The only way to stop it was to go to the circuit breaker I went to my basement and realized that too was soaked and much damage was done! Ruined my sofa Ruined my desk and computer as these items are beneath the dishwasher in my basement. When I got home from work at 7:00 I was exited to go use my dishwasher and to my demise I slid across the kitchen floor onto my booty from the water that was running all day long!!! I called Lowe's sad and upset as anyone would be and the assistant manager said he had a bad day and didn't need to deal with this and hung up on me!! I then called back and got a nice man names Sam who was helpful and cared! He said they would bring me a new dishwasher tomorrow Well tomorrow came and a service company came to take the dishwasher without a new one and also said he couldn't remove it because it is installed! An absolute disaster to say the least So I still have no dishwasher and a soaked sofa with a sad boy with no computer! All while Lowe's is doing nothing I don't know what happened to their service! Such a disappointment and unnecessary waste of time and energy. I like to give the benefit of the doubt but this is every time I get an appliance from them! Do not use Lowe's Support a mom and pop shop! read more

Selection and value were great! Lots of lumber, paint, plumbing and outdoor supplies that I needed.

went for 20 bags mulch. asked check out employee if there was someone to help and he said yes. waited waited waited. no help. loaded until the next pallet was 4 ft above our head. went back in and asked if someone could help. was told yes but noone ever came. thumbs down. how bout tell us there is noone to help. not recommended for getting mulch for not as young as you used to be customers read more

Good - selection of general hardware items Bad - service; selection of power tools; selection of tool organization components read more

Annie in the garden department is amazing. She is very knowledgeable (we were looking at bird feeders). A real trove of information. Thank you, Annie. read more

Bill was very helpful in the garden department and helped me pick out flowers that would keep coming back next year and also could handle direct sun for most of the day. read more

Unless you are buying individual items and self cashing out I cannot recommend Lowes. I made the mistake of purchasing cabinets from them because they had the finish I wanted, however, in the past I wrote them off before. I ordered $65,000.00 in cabinets. It sounded so elurring with the discounts, but it is all just a pure game. The designers are inadequate. They are responsible for too much and they are not versed in their layouts so there are extensive problems that arise when the installers come to put them in. This lends to a lot of extra cost to try to get your kitchen completed. I paid for a cabinet front on the refrigerator and ended up paying $450.00 because their installer would not put it on! I paid for glass door upper cabinets but the glass was not included! Key cabinets were not included in the design that when the cabinets are installed in real life, they are needed and an experienced cabinet designer would know. I ordered the cabinets in November. They called me with the final price and when I went in to pay there was nobody who could take my check or knew about the order! I tried making it on my credit card and it would not go through. I made the payment with a check and it was not applied and the cabinets were not released for manufacturer. It is now August 8th and I still do not have all my cabinets installed and I will not have them for two more weeks. If the selection or the pricing seem to good to be true, or if you think that maybe it won't happen to you, please reconsider. I may be waiting an entire year to have a finished kitchen and all I did was think, jeez, it cannot be that bad...IT IS! Diamond Cabinets are not worth the time and when you are finished with the cost you should have had custom cabinets installed. It is truly a joke. I tried making complaints to their corporate on many occasions and they did not even get back to me. I had to throw a fit in their store to get my cabinets released. The stress was truly awful. They have ruined me for ever wanting to do another repair to my house. The CEO should be fired for establishing such a bad rapport with customers. I have $4,000.00 in coupons and I dread the use. I am going to order appliances but somehow I feel it would be better to throw them away. However, that means that Lowes will make $4,000.00 more and I cannot fathom that thought. I cannot evcen get away from them. read more

Lowe's Home Improvement - No Glass - Hardware Stores Near Me - Oaks, Pennsylvania

Never again Lowes! I purchased a refrigerator online and paid for installation and hookup. They use a third party delivery company that could not speak English. They dropped it off in my garage and just left it there. I cancelled the order made them pick it up and I purchased from a family owned business that did everything professionally. read more

Buyer beware. Lowe's. Do not place order online for items not available at their stores I ordered a premium pressure treated wood screen door. Website said deliver to store in 4 weeks. 5 weeks later i interacted multiple times in person and on phone with Titusville Lowes. Was told i needed to contact vendor myself and Lowes had no contact info ! Luckily it was easy to find online so I called the screen door company who confirmed a purchase order. But they never ship individual doors . It would have to arrive with a larger order from Lowe's. After many calls to Lowes in Titusville i was told they do not order doors . They just arrive from the Lowe's distribution warehouse no one knows when. I spent days callung various employees, waiting to hear from management, never got a call back and was finally told they had no way to find out when the corporation might be ordering doors again. So after 6 weeks I canceled the order. If you do want something that is not stocked at the local Lowes I suggest you go to Lowe's in person , make them place the order and insist that they check with the vendor at that time to see with whether the thing would actually ever ship Or just go across the street to Home Depot . read more

If I could leave a 0 star rating, I would. If you are ever considering ordering an appliance from Lowes, be sure to call someone there to see if it is actually in stock. They will string you along until the day before delivery to tell you is is not available. They just did it to me twice on the same appliance. Wasted my time waiting for them. I will never use them or shop there again. read more

Visited the store looking to purchase 2 large appliances. While walking through the store I passed at least 5 associates 2 of which were in the department I was looking to make the purchase in. Not one of the 5 associates greeted me, offered to help, or even acknowledge my presence. Needless to say I left the store and took my business elsewhere. read more

Lowe's Home Improvement - Hardware Stores Near Me - Oaks, Pennsylvania

Inflexible "no receipt, no return" policy. I've easily spent $20K there in the last year alone. I can't get a refund or store credit for a $2 item?? Your people are that ambivalent about customer satisfaction? PLEASE do not call yourselves customer service. Totally absurd that three different "Lowes Team" were 100% unwilling to do anything. I'd get fired immediately for today's nonsense. Employees there are oblivious to common courtesy and customer retention. Your people have lost A LOT OF BUSINESS TODAY. Do better, Lowes.... with your polices and your people. read more

I had 17 boxes of laminate flooring delivered. Each box 4' long & about 50 #. Delivered 2 days early - excellent. The 2 delivery guys were great. Helped me get all boxes into house. Very pleasant & hard working. Excellent service read more

I purchase a new lawn mower from Lowe's and it was delivered today. The problem is it's a used lawn mower!!! What the hell. I called the store the girl who answered didn't seem shocked and just said they would swap it. The procedure requires them to pick it up get it back and then have me wait a week or more to get a new one she said. How can you deliver a used piece of equipment and never say anything to the customer and charge me full price. Now I am inconvenienced because of the issue. Not even an apology or anything from the customer service rep during the call. read more

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The sign says buy three bags of dirt and get 3 bags free product number 757861 .I go to check out and the lady said there already priced at 50 percent off. That not what the sign said very misleading very very very read more

Made an appointment a week ago the have the contractor come measure out for a sliding door. So Friday comes around nobody showed, 4 hours of my life wasted. So I called Lowes up Phone rang and rang. 15 minutes nobody picked up the phone. Called again 10 minutes phone rang and rang nobody picked up. Finally my wife got ahold of somebody there was a mix up. And somebody showed up yesterday, She said we were home all day painting outside who's lying the cover their ass. Lowe's customer service has dropped to basically 0 they don't care about their customers they don't care of wasting their time they come up with a excuse which they have probly written in a book. Worse customer service. Well I refer friends now read more

I visited this Lowe's on Saturday June 27 around 2pm. tl;dr; If you, or your family are in a risk group for Covid-19, do not visit this store. The young people working here have zero concern for wearing their masks properly, maintaining social distancing, or sanitizing anything. Many of the employees wearing their masks around the store kept their noses exposed or were wearing masks that were so large, you could easily see their mouth and nose through the gap. Most had their mask pulled down under their chin. The relatively few older (30+) employees I saw appeared to be wearing their masks properly. If there are store rules regarding the safety precautions set out by the CDC and commonwealth of Pennsylvania regarding the Covid-19 pandemic, they were not followed or enforced at this store by most of the employees. I left after spending most of my time in the store avoiding employees.but searching for what I needed and failing to locate even 1/2 of the supplies I needed. It is possible that I just didn't find what I needed, but I didn't feel safe asking for assistance. In contrast, I went to another Home Improvement store after and found that all of the employees were wearing their masks properly and were even encouraging customers to do the same. This other store was equally busy, but they were taking the time and concern for the safety of their customers and fellow employees. read more

Been going to Lowe's for years, usually very good experience. We were in the market for oriental style rugs and runners. After looking online and ordering $1300 worth of rugs and rug pads that said they were in stock, order received and a arrival date given; the order was cancelled without any reason why. After calling the customer service department ( the lady was great ) she looked and told us she didn't know why it was cancelled because shes seeing all those items were listed as in stock. She suggested we just cancel the previous order and she would re- order everything for us. She placed the order, reviewed it with us and gave us an arrival date. We received confirmation via an email that the order was confirmed and gave us the same arrival date as the nice customer service lady. We were happy. Later that day, we received another cancellation notice. We were no longer happy. I wrote corporate a letter and explained what happened to us ( Twice! ). That was a week ago and I've heard nothing from them. Honestly, my wife and I have over the past twenty years spent over $15000.00 ( AT LEAST! ) worth of purchases at Lowe's. No more! Went to Home Depot online ordering, placed order, got confirmation and received everything faster than the date given. Thanks Home Depot for not pulling a Lowe's on me. read more

I went to the store to find out about getting an estimate for a new door installation. The to gentlemen at the desk were not very friendly, but they did take my information. After the measurements were taken, I called to try to get an estimate and schedule the installation. I have called 5 times. No one will provide a quote. I frequently get disconnected. The one time I did speak to someone he needed to call me back. He did call back, I missed the call, and he left no contact information. I would not recommend them to anyone at all! Find a handyman or a contractor of your own. This service is beyond poor. read more

WARNING!! SPEND YOUR MONEY ELSEWHERE!! I've heard others warn me about doing business with this location (which I did but my online order was fulfilled by this store) but I finally see why they did. HORRIBLE CUSTOMER SERVICE from the delivery team to the store associates and "managers." The delivery person named Joe was extremely unprofessional! He refused to wear his mask properly and was nasty! He got upset and stormed out my house and slammed the door. On top of that, he delivered an unboxed stove that was dented all over! I eventually went up to the store to discuss after trying to reach a manager for over 30 min by phone. Upon arrival at the store I spoke with James who assured me he was an assistant store manager. James scheduled a new stove to be delivered. However, when I asked what he was going to do to make the situation right he told me it is a store policy to correct the action and then he would make a adjustment to my bill. He told me to call back Sunday 9/6 between 9-12:30 and he would take care of me. Well I called and started trying to reach him and after an hour of getting the run around from other managers such as Devin, and being hung up on, I gave up and started scowering the internet for contact information for someone at corporate and the store manager. I just spent over $3000 with Lowe's and regret every single penny I've paid. I am a first time and last time customer and plan on telling everyone I can about this experience! read more

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Originally ordered 2 appliances 12/16/2023 and was given a delivery date of 12/28/2023. The night of 12/27/23, my delivery was confirmed by Lowes, so I cleared out my old appliances. Then I got a call the morning of the scheduled delivery that my appliances would not arrive and they could not be rescheduled until 2/1/2024. I reassembled everything so I could live in my house the intervening months of delay. Today is 1/31/2024, so I called Lowes to confirm my delivery tomorrow. I was informed that my appliances are not even in their warehouse, though they "might arrive" that night for my delivery the next day. Inexplicably, no one at Lowes could call the vendor to find out if the appliances were even being shipped out to the warehouse to get ready for delivery. I was told I had to wait another 24 hours to get the answer to that question. I pointed out to the "customer service" person that I would not get that answer until AFTER this second scheduled delivery date - meaning my delivery was not arriving yet again, after a month and half delay from original date. Next person (customer service "manager") up the food chain "expedited" my concern, but I was again told it would be another 24 hours for a reply. Finally, I received a phone call from someone who seemed to be the only non-condescending, and well informed person working for Lowes that day. She is in their warehouse, was very understanding and helpful researching where my 2 month delayed appliances might be. At last an intelligent conversation and someone to actually worked to resolve my concerns. My appliances were not arriving. In fact one has now been discontinued and is no longer available or even on their website. A different model will be available in August (8+ months out). The other appliance could be delivered once she canceled the order for the item that was no longer available. Apparently it was holding up the delivery until it magically appeared. By accepting just the one appliance, I would lose a significant "2-for" discount from the manufacturer. She was kind enough to stay on the phone with me while I checked out Lowes' competitor's (HD) pricing and availability to decide if I still wanted to reschedule the one appliance from Lowes. HD it is. Both appliances scheduled for delivery within 48 hours by the competitor (we shall see...). This is the third time I have dealt with Lowes misrepresenting goods and services. Customer Service has gone totally down hill over the last couple of years. Lowes really needs to look at their customer service training, get someone to update items on their website to match stock availability and accurate descriptions, and improve their supply chain management and delivery scheduling. I am shopping elsewhere. read more

If you are deciding on purchasing new appliances, I recommend not using Lowes. We upgraded our kitchen and purchased a refrigerator, stove, microwave, dishwasher and washing machine for a cost of over $3000. The refrigerator was delivered and the area was tight and the installers left and we had to place in the area. The stove was delivered and afterwards we smelled gas. The installer told us this is normal. The next day we still smelled the gas and called told us someone will come out to disconnect it. They did but they were told not to hook it back as it was not on their work order. We had to wait @ 1 week before it was hooked up. They told us it was originally hooked up wrong. Of course, this could have caused sickness or worse an explosion. The microwave was installed and the vent had exposed wires and they told us we need to hire someone to take care of it. There were no wires exposed prior to the low's installer. The washing machine we needed asap as ours broke down. When we ordered it, they said it would be there on 12/9. when we checked out it said 12/16. Only on the 15th they called to confirm the delivery and on the 16 the they called and said they had no order for a washing machine. After being on the phone for over an hour and reading the receipt info they had to reschedule for the 21st. And when we charged out for the washing machine, we had a $190 rebate from the other appliances. I brought the rebate notice printed out, and they said no money was on it. The two women that charged it out tooth 35 minutes. They surely did not know what they were doing. And in addition, they applied for an American Express business credit card without our authorization. I think they call this fraud. In total we went back to the Oaks lowes 2 more times, called lowes customer service and installation service and was on the phone for over 3 hours total. Had to go out to eat as the stove could not be used. Had to go to the laundromat 3 times due to the delay of the washing machine. There was no customer service, everyone we talked to told us it was another department. After every thing was done, they contacted us and for all the aggravation, delays inconveniences, danger, and incompetence they gave us an insulting $33 credit. This was a one star rating at best. read more

I received a over the range microwave for a house gift it was to big (pause) I try to exchange it received it Saturday try to exchange Tuesday morning receipt and all and they said I had 48 hours wouldn't exchange lowes is wack..... read more

If you want an appliance delivered from Lowe's either rent a truck and pick it up yourself, or better yet, buy it at Home Depot, Gerhardts, D&K, or one of your relatives. This is why NOT to buy from Lowe's (copy of continuing email sent to Lowe's Oaks store #1047 asst store manager - who has to call me back, or respond): Placed November 6th 2023 (today November 28, 2023 and still no dryer) PART 1 This product was supposed to be delivered today 11-14 between 8 and 12. At 3:15 I got a call telling me that the delivery cannot be made because the truck was taken out of service. I don't remember the lame reason I was given, and I don't really care. Then woman and tried to tell me that the delivery would be made on Thursday, 11-16. I told her that was absolutely unacceptable. I wanted the dryer here tomorrow. She couldn't confirm that would be done. She told me she would try. I have a delivery I have to make tomorrow. I'm delivering thanksgiving bags to a Parish in south Philadelphia. I won't let them down. I can tell you if this dryer isn't delivered tomorrow. There's going be a letters to any regulatory agency I can find. If this dryer isn't delivered tomorrow I'm going give reviews on your website, Yelp, Trip Advisor and any place else I find. In the meantime, I want to know what adjustment is going to be made to me in terms of reducing the price of this product to compensate me for the time I wasted sitting at home. I canceled the physical therapy appointment I had this morning to wait for this dryer. For your delivery company to call me at 3:15 and tell me there would be no delivery today is inexcusable. I look forward to your immediate reply. NO REPLY PART 2 (I hadn't even sent part 1 yet) I cannot believe there is a part 2 to this pitiful, unprofessional, insulting, delivery saga, but....there is! After receiving notice last night that our dryer would be delivered today, 11-15 between 10 and 2 I received a call from your Three Stooges Delivery Company that there would be no delivery today. The reason (the delivery company must have a manual to refer to when telling customers that there will be no delivery): Our dryer which was on the truck that "broke down" yesterday did not get off-loaded in time to be transferred to the truck that was supposed to deliver today. I wonder why I was told by email last night that I would receive delivery today? I wonder why I wasn't called until 11:30 today that the delivery would not be made today? I wonder why Lowe's has not tried to contact me? But mostly I wonder why I didn't buy from Home Depot, Gerhardt's, DK Appliance, or any store other than Lowe's. NO REPLY PART 3? - We will see. I wouldn't be surprised. Guess what - I'm not surprised. After running the dryer fairly constantly because from the date of the new dryer order (11-06) to the date of delivery (11-16) we had quite a backlog of wash - the dryer drum started banging against the side of the outside sheet metal cover. My wife called the appliance department and was told that the dryer would be replaced. BUT.........the replacement dryer would not be ordered until the defective dryer was returned. She said she wanted the defective dryer to be picked up tomorrow (11-18) and was told again the Lowe's had no control of the trucking company scheduling (this the trucking company that was supposed to deliver the new dryer on Tuesday, 11-14, but did not deliver it until Thursday, 11-16 - this is the dryer that was ordered on Monday 11-06). I don't care We need the replacement dryer delivered the day after the defective dryer has been picked up. Someone at some level at Lowe's needs to call me (610-506-8689) and tell me this will happen. There better not be a "Part 4", but I'm not holding my breath. NO REPLY Part 4 iHard to believe there is a Part 4- no. Received v.m. Monday, 11-27-2023 from Lowes delivery company that dryer would be delivered Tuesday,11-28-2023 10:30am-2:30pm. Called Lowes store at 2:46pm to check on status of delivery and was told dryer was NOT EVEN LOADED ON TRUCK! No call from the Lowes delivery company advising me of the change. Asked to speak with Store Manager. His information was the delivery was scheduled for tomorrow. He advised he would confirm and call back if there was a problem WAITING FOR A REPLY read more

I had such a great experience working with Nic Silva--project specialist--exteriors...I had to leave a review. I wanted to replace three doors in my home; two exterior doors and one interior. I went to the Lowe's in Newbury Park browsed around and decided to have someone out to discuss my options. Nic Silva was on time and was in no hurry to make a sale. It was customer service all the way! It became a bit of a challenge as I had to go through my association but Nic was helpful throughout the process. The order is in, I'm excited to get the doors installed, even though it will be a bit of time. They are customized so patience is required. I'll post another review after the doors are installed, so you can all see a before and after. In the meantime, if you're thinking of replacing your doors and/or windows, I would highly recommend Nic Silva. read more

We had the absolute worst install experience. Hired them to replace an existing fence, which was installed with crooked cuts, boards not even properly nailed down, a gate not level so it can't even open in and one side of the gate was just hung off an existing ten year old fence line. Lazy, unprofessional response to my issues with the general sense that I could just as easily be talking to a robot as a real person. Would NEVER use Lowes for an install job ever again. read more

After going to Home Depot and AD Moyer in Pottstown , which is closer to my home looking to buy a piece of downspout which THEY Would Not Cut to fit in my car. I went to this store, they were more than happy to assist me and in doing so will now get ALL of my business. The parking for veterans is also appreciated. read more

Staff is friendly but just not on game. Went to store for blinds. No one in Tahoe department. Returned a second time someone was paged to help and the person said he can help me cut a shade but that's all. So called 800# and all they could do was open a ticket for the store to address. Several days later got a call from head of home decor and thought I got back on track. EIGHT DAYS after that was finally my appt. for measurement and the guy is a no show - now 40 minutes late. I am done. Don't waste your time here. Go find a small business. read more

Do not trust Lowe's , they have a campaign of deception going on right now. They are not a US based company they are from Canada sold out last November in 2022. I ordered windows from these people on September 20th 2023. Of course I got a bill statement also the charge on my credit card. I was told to win this would be in in 1 month. I called the pro service desk where I ordered them spoke to one of the so-called professionals. The exact same person who took my order to begin with. At this point in time a month later I'm informed they canceled my order it was suspended to use their words. At no time did anybody try and call my company back to let us know that the windows were suspended or canceled is a better word to use. The point I want to make very clear here is the neglect and inconsideration of not contacting the person who is responsible for paying this bill to let them know your order has been canceled but we haven't canceled your payment. After multiple attempts to contact managers assistant managers, no one will return a phone calls. When I finally did get a hold of the assistant manager she decided to play politics she was not going to answer if the windows were ordered or were not ordered. This is where this assistant manager was content on leaving the whole matter. After filing a complaint, then and only then I got an answer to the windows were canceled. Now readers keep in mind I'm a contractor who installs windows not for Lowe's independent I'm working with a customer who wants information meanwhile Lowe's is withholding information playing politics and will not give a straight answer. After about 12 hours day 3 I still have not got a confirmation on where these windows are or if they're even being made or what's going on. Again readers the point is they never called to let me know that they were suspended or canceled at any given time. Now the reason why I ordered these windows since September is because I wanted to install them before winter. I finally had the manager Bob from Lowe's tell me that no we did not order your windows and we're going to go out of our way to call the factory and have them expedite these and we're going to try and have them in here by November 10th. Well you know by this time I don't believe them let alone want to install Windows in cold weather. So readers keep in mind no windows were ordered but yet I was charged for them and expected to pay for Windows that have not been ordered. Now keep in mind this is Lowe's not home Depot. Lowe's Canadian owned business working in the United States I bet you didn't know that.. in short I'm done with Lowe's at the 23 years of doing business with them with my company. And after reading this information if you choose to do business with them and have similar problems well let's just say I told you so. Stay away from the Harrisburg Pennsylvania Lowe's. read more

I do not recommend lowes, especially their protection plans. Their customers service is awful , hung up on us two times. Our washers been brok since June. They supposedly sent us a gift card twice but still didn't not receive it, but I got email july 7th saying I would receive it the next day , now July 20 we have not received our gift card for New washer. I talked to a few people on the phone and they were nothing but rude. I do not recommend getting their protection plan ! read more

Ordered a new refrigerator and paid for delivery. 1st refrigerator showed up scratched and damaged. Second refrigerator also showed up damaged. It took my wife and I each making multiple calls every day for an entire week to get someone to agree to replace the second damaged refrigerator. Every call involved at least 20 minutes on hold, being shuffled around from customer service, to appliances, to internet orders, and ended with a promise that we would be called back. We were never called back. At one point we were even told that the only way to get a new fridge would be to put in a new order for another fridge, pay for delivery again, and pay to have the damage refrigerator returned for a refund. After a week of stress and several hours of wasted time, we finally got hold of a manager that agreed we should get what we paid for. As an added irritant, the delivery company damaged a light fixture on my house and Lowes would not accept responsibility for the damage because it was done by the delivery company. However, I did not hire or select this company, Lowes did, so I don't have any leverage, yet Lowes put it on me to make even more phone calls to the company they sent to my house. read more

I made an online order to be delivered and when they delivered they left off the post that I had ordered. I called twice to find out about it and they keep saying they will call back within 24 hours but never call back. On the pallet they did deliver, 2 of the 8 bags of pebbles were ripped open and spilling out and one of the paver stones was broken in half. They also tore up my front yard delivering the pallet. I will never order from them again. read more

5 stars - the people that work here are great - always nice and knowledgeable 1 stars - forget calling and getting through in a timely manner - needed the answer to a simple question and was put on hold by the appropriate department for 35 minutes! Tried calling 4 or 5 other departments on a separate phone while on hold - never got anyone to pick up. This store needs a customer service department that answers the phone. read more

Ordered a sink in June. It's now September. When we called Lowe's for an update, they said, "We don't do that. You need to call the vendor." But hold on, we ordered the sink through Lowe's. Lowe's is now the vendor. Where is my sink? "You're going to have to call the vendor, we don't do that." You must be out of your mind doing business like this. YOU put the item up for sale through YOUR organization. This is YOUR responsibility, you second rate hacks. I'll gladly start driving to ACE Hardware. I have 4 properties. I've spent a lot of money in your store since 2009. That ended today. When did customer service stop serving the customer? This is disgusting. You cant be bothered to help someone who spent their money with your organization. Unbelievable. read more

If I could give 0 stars, I would. Let me preface this by saying: I know about products liability because I've been working in this area as a lawyer for years. Do not tell me your accountability ends upon sale of a product to a consumer. This is exactly what Lowe's did with each of the four appliances that I bought from them at the same time--each of which I had a problem with and each of which took weeks to resolve and only AFTER I called them multiple times and stepped away from my work. Customer service does not exist here--let me tell you, if you aren't a fan of Home Depot--you'll LOATHE Lowe's. The employees here act like they are there for free and that everything they do for you is a favor you don't deserve. They act like YOU are wasting their time when in fact they should be paying YOU as the customer for picking up all of their slack and for correcting all of their mistakes. The appliances department is incredibly, incredibly, incredibly rude. The manager--Tom--even ruder and prejudiced. They have an answer lined up for you before you even start speaking. They look at you lifelessly and hopelessly. I left that place feeling so terrible and so hurt that my time and my grievances were not heard. The only person that is helpful in that place is Fran. "This is not how Lowe's does business." This is what she said to me for each of the three appliances that I had trouble with, and it was my mistake for not going to her for my fourth appliance. She is a very sweet woman and has had to apologize on Lowe's behalf on more than one occasion. But unfortunately, not even she can change my mind about the fact that I will NEVER do business with Lowe's. Best Buy it is from now on. read more

Scheduled to have four appliances deliveries to a business address. Failure to deliver on all three days they had it scheduled. While selling out paid for business fridge out from under us, failures to provide ANY calls about the situation even AFTER calling at 5:30 in the morning to confirm this equipment will arrive, placed on hold and left there while asking to speak to a supervisor(XPO). Complete and utter failure in all directions and a blatant refusal to make it right. We had staff waiting for these deliveries three separate days in order to open a business. read more