I took my 10yrar old Z435 John Deere zero turn mower to Little's, telling them it cuts off when the blade is engaged and it started making a noise. After they looked it over, the noise was just a loose belt guide, but they gave me an estimate for $3,995 and said the engine needs replaced and other issues, also said it smoked (which i never noticed). Another repair option they gave was to rebuild the engine for $2,889, but said it did not include other non engine repairs. Little's gave me the option of trading my mower in for a new one (comparable to $5k). They offered me only a credit of $228 to cover the work they did finding issues. I declined, paid the $228 and took it to Hensel's Mower Service in Parkesburg Pa., and said the same thing...that it cuts off when I engage the blades. After a week, they said it was done. I picked it up and cut my entire lawn. No issues, no smoke, perfect. Hensel's cost was $399.07...not $3,995. This included them changing all fluids, filters, belts, sharpened blades. PLEASE ALWAYS GET A SECOND OPINION!!!! Little's would have fixed my mower for cheap, then resold for a profit if I would have traded it in for the $228 cost of them 'going over' the mower read more

Little's - Picture of Hensel's Mower Service repair invoice. - Farming Equipment Near Me - Downingtown, Pennsylvania

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I had them pick up my mower to service and repair. called to say it needed a new engine. I told them it did not. i said to them to sharpen the blades and service it. They did not do any of it. They did replace the belt that was slipping. I am very disappointed that they did not do all that I asked. I have been a llong term customer but now I will not return. read more

What an incredible experience by an incredible team at Littles. I bought a Craftsman brand new and within 1 year it had died. Given that everything that is not a John Deere is made by MTD, i decided there was no other option but Deere. I called around and spoke to all the local dealers and by far the customer service right off the bat was the best with Littles. They were also the best stocked with higher end models. I was helped by Kelly and in speaking with him, he educated me at my request about what I thought was the confusing JD models. I came in looking for an X380 and left with an X570 and could not be happier. Most of all, I found Kelly to be genuine, kind and an overall advocate for me as a customer clearing indicating what may be a worthwile upgrade and what would not. All of this was done at my request as opposed to other dealers that i called and were immediately trying to upsell me. I also came in looking for the One Touch Mulch kit and left with it a snow blower add on , sun canopy, smartphone module and tow behind sprayer. While it goes without saying that I couldnt be happier with what I bought, i would be remiisced to not highlight that the exceptional service i recieved was what made me a customer for life! My questions are answered quikcly and the team is always extremely welcoming. Thank you for truly standing apart from the competition Kelly and Little's, you have my full stamp of approval. read more

I had purchased a Honda walk behind mower (HRX2175HYA) from RE Little's Downingtown six years ago...have had it seasonally serviced/tunedup by Jeff Smith's team each year since...but after the recent tuneup (& on the seventh use) I had to take it in bc of surging/hunting/stalling whereby Jeff's team kept me updated & took care of me at no charge. The mower runs like new. I couldn't be happier. I recommend those folks. read more

Review for the Honda service department only. I took an old Honda lawn mower for repair because I was perplexed by a transmission shifting issue. I asked, but was not permitted to talk with the service technician to explain what I had done so far. Little's advised that it needed a new transmission at $450 and charged $50 for the diagnosis when I did not accept the repair. Spent a while tinkering with it to discover the entire issue was caused by a bent $2 cable bracket. I straightened it and the shifter works like new. What value did I get for $50? Everyone gets one free shot at me and Little's used theirs. Cost me $50 to determine that Little's cares only about the money and I should go elsewhere. read more

These people were so incredibly rude to me today in that store. I will never return and I will never buy another thing from them ever. Not sure if all the great reviews posted are legit based on the way I was treated in there by both a worker bee behind the counter and the manager himself. I dropped a blower off to be repaired. Woman behind the counter tried to push me into paying for a "tuneup" when all I wanted was a repair. When I said I didn't want the "tuneup", she immediately copped an attitude. She told me it would take 3 weeks and I had called earlier and spoken to someone named George who told me 1-2 weeks. When I questioned her on this, again she copped an attitude and was so rude to me. The manager was in the office behind us and heard the whole exchange. I took my blower and as I was leaving he was walking by and I asked him about what happened. He said it was a "staff miscommunication". He did not apologize or say he was sorry for the way this woman treated me and he witnessed it all. He was as bad as her. Never going back. Too many other places to go where I won't be treated like a piece of garbage. read more

I made a recent purchase of a wood splitter. It was serviced and run for me in a demo before I left the dealership. Next morning engine ran for 5 min and died... after I was unable to start it again, a phone call to Little's had a mobile service tech to my house that afternoon. Unfortunately the motor had a complete failure. I brought the unit back to Little's and with no hassle they had a brand new one to my house the next day! It's not whether issues occur, it's how they're handled! And Little's handled it perfectly!! And I have to say my salesman Sean made the whole process smooth! read more

Great store with quality products and knowledgeable service staff. This is my go to place for yard equipment and tools; their products are clearly of a higher quality than the box stores. My favorites are the Stihl electric tools. I have three now! read more

Great service department. Tuned my mower and when I started to use it a leak developed in the carburetor. I returned it and the repair was made at no cost to me. Just another indicator of the care and concern that I have come to experience with Little's of Downingtown. A great place to do business. John Nolan West Chester, PA read more

Feel utterly ripped off. Charged me over $420 in labor for an $89 part. Said their rate is over $85 an hour...wow. (My car mechanic only charges $35) Did not tell me when they started the repair the cost was mostly labor, not the part. Could have bought a whole new machine had they explained this. This was after I spent over $600 on annual maintenance just a few weeks prior. Said it took 5 hours to do the repair....doubtful. Also said THEY broke a brand new oil filter in the process and that I had to eat the cost of that. Just the way it is. Never going back. read more

Great store - great selection - nice staff - awesome kids section- nice of them to do "day of play" for kids! Was very crowded - you're going to need a bigger sandbox and more activities! read more