I was in such a hurry to write a review for Rich because he had gone above and beyond to help me that I accidentally left my receipt behind. When I realized what happened, Cece assisted me right away. Even though she was very busy, she stayed focused, friendly, and cheerful while helping me. She was patient, smiled throughout the interaction, and never made me feel like I was a bother. Because the printer was located in another area of the store, Karen stepped in to help by going to get the printout I needed. Cece and Karen worked extremely well together, supporting each other and making sure everything was taken care of. They both went above and beyond and truly bent over backward to help me. I wanted to recognize Cece and Karen for their kindness, teamwork, patience, and outstanding customer service. Lowe's is fortunate to have such caring and dedicated employees. I will gladly return to this location for my future home-improvement needs. Five-star service! read more

We purchased a gas grill last month. It was to be delivered to the store, assembled, and delivered to our house. We we were notified that it was delivered to the store. After spending 45 minutes on the phone with customer service and a second call, we had a delivery date set. When no one showed, we called again, ended up setting another date which came and went. We spoke with the manager who told us it wasn't even at the store and needed to reorder. He even tried selling is an extended warranty. We cancelled the order and will go elsewhere and never shop here. read more

Shopping online is the best way to get what you want as far as compost and mulch. I paid the $79 delivery charge which cut down many trips back and forth to complete a backyard project. Fast delivery placed right on my driveway. Thank you! read more

Horrible place to shop...prices are a lot higher than other big box stores and you cannot find anyone who works there if you need to ask a question. Never have anything in stock, you have to order and prepay. read more

Worst customer service. Hard to figure out who even is working. No tags or uniforms for staff in th paint area. Paint is wayyy overpriced. Next will be self service at paint may as well .... I've been to the NL several times and it's just you. You take care of you because no one else there will. Go to ACE for paint. Menards for lumber.... Anywhere else should be able to top this location read more

This Lowe's had a bird trap in the garden area and when you look up there's so many birds stuck and dead. It's so sad and disturbing. This is not ok and should be reported If I can give 0 stars I would and will never come back here read more

Beware Lowes considers a window a/c to be a large appliance so you have a 48 hours to return it. If your like me and you are familiar the a/c policy from many other store like Walmart, wayfair and more. It never occurs to you that they could consider an ac a large appliance. I wanted to return when i noticed the reviews were written by influencers. It was new in the box. I was told too bad its over 48 hours. Its my last purchase from lowes. Worst customer service. It was unused they could have taken it back. ​​ read more

I was looking for a grill and was helped by Jim G, knowledgeable with all the product / features of each brand he even helped us carry it our truck. He was also helpful choosing additional grill supplies that we needed and save us money by offering us a credit card. read more

Service at this store in general has been improving as they seem to have more staff on the floor to help with finding things and questions. But they still don't offer free delivery on anything and I'm really liking how How Depot has free next day delivery on a wide range of items. But...today at Lowes I was looking for something and a man who at first I thought deserved the "Mr. Helpful" award, turned out to be an outside salesman. He was wearing a Lowe's badge and I did find it odd that he didn't have a handheld device to look items up, Who was he? A guy trying to sell solar to me. Scare tactics: "ComEd is asking for a ten billion dollar rate hike! They'll drive you to it!" ComEd has made no such request in Illinois. The reality is ComEd just got approval for a less than one billion dollar rate hike. I told him my concern with solar, besides the ongoing rental fees, is when the panels reach the end of their life span, often the company responsible wants nothing to do with removing and properly disposing of them. This has happened in the US with large ones mounted in farmer's fields. The solar companies pay the farmers for their panels to be installed there for other purposes and they leave the farmers with what is potential hazardous waste. Hugely irresponsible conduct. Also, while he was chatting away, he told me Lowes and Home Depot are owned by the same company, a private investor. That's completely false. Although large investment companies like Vanguard and Blackrock own a lot of their stock, they acquire it so investors can buy it through their mutual funds. I am disappointed in Lowes for letting non-employee salesmen run loose in their stores, using scare tactics and giving out false information. It's a sad thing that some people like to earn a living that way. And by the way, he say "the solar panels are completely free, there are no rental fees...". Yep, I really believe that. read more

I was bit by a dog in the store. I filed a claim. I was sent a letter that Lowe's is not liable for the action of dogs brought into the store; responsibility lies with the pet owner. they declined claim. there wasn't even a dollar amount attached. they literally take no responsibility for this. read more

Customer Service is terrible, if you need customer assistance, "forget about it" Asked for assistance several times, over 30 minutes and no one ever responded. The only reason I came here was because Ace doesn't stock shelving units. My Ace Hardware in New Lenox is Always is so helpful and patient. Ace is REALLY the Place! read more

Finally on 11/7 installation completed 4 months but finally done yeah!!! Thanks to Tammy for dealing with GE to get correct parts delivered and installed read more

Beware that Lowes can refuse to honor its own written guarantee. I purchased a planting pot with Colorado Blue Spruce on 12/09/20233. Item's label clearly and unambiguously displayed 1 year guarantee period and the cashier confirmed the same guarantee period at the time of the purchase. This purchase would not make sense without at least a few month's guarantee as people are not usually planting trees in Illinois in December. I brought this item for a refund or replacement on 05/13/2023. I provided the item's cashier slip and item's label that advertised 1 year guarantee period. The Lowes store assistant manager refused to honor the written guarantee. According to him, my purchase was a "holiday item", and Lowes's return policy (lowes.com/returns) does not allow returning "holiday items". The phone call to the Lowes did not help either. I believe my consumer rights were violated by Lowes using deceptive sales for the following reasons: 1. The Advertised guarantee period was the major decision factor during the purchase, and the guarantee was not honored 2. Nothing on the item's display or nearby stated that this is a "holiday item". On the opposite, the cashier confirmed the 1 year guarantee period during the purchase time. 3. Lowes return policy mentions only returns, and says nothing about replacement. Lowes refused the item's replacement and exchange 4. Definitions of the "holiday item" and "items purchased before the holidays" were interpreted in a deceptive (and unfair to the customer) way to cover the purchase date which was two and half weeks before Christmas. This way any item could be declared as a "holiday item" behind the customer's back, and any day of the year can be declared as a "day before (or after) the holiday". read more

Damaged floor slightly. Was suppose to get call back twice. Once from lowes manager and once from Ultimate home service manager. (Subcontractor). Damage was done by third contractor. Have not idea who there name is. Purchased top of line carpet and pad $$$. Way over measured like kitchen floor. So cost a lot for all that waist. Minimum at least $1,000.00 and another $260.00 for the kitchen tile floor. Be smart and double and ripple check if dealing with these company's. read more

This was my go-to store until a couple of months ago. Here's a quick synopsis. - Redeemed points for Lowe's Gift Cards - Bought several boxes of flooring - Returned unused boxes - Customer Service says looks good, we sent the refund back to your card - I said, what card? - The card you used to pay for the flooring - I don't have that card. You took it at the time of purchase. I assume you threw it out, it was a gift card. - Oh, sh*t. They called a manager over, who confirmed that the funds were now on the gift cards. At this point I assumed they would issue store credit instead, and everything would be settled. No. They aren't allowed to do that, the manager said. I said why not? It has to go through accounting (or something like that). They can't approve something like that. At this point it sounded to me like they were stonewalling to CYA, but I had a migraine and wasn't ready for this fight. I was just hoping for an easy refund. So the manager comes back with a list of steps that *I* have to do, the following Monday, to try to get my money back. I said why am I doing the legwork for your mistake? She said because they won't talk to her, they need to talk to me. I tried calling on Monday - they had no trace of the refund. No trace of the card numbers to which the money was supposed to go to. I called the assistant manager back and explained that they had nothing, and she said she would pursue it with her store manager. Additionally, I called corporate 2x, both times requiring over 30 minutes on the phone. Nothing. No one was ever able to help, find the money, or otherwise rectify the situation. The Assistant Manager simply stopped answering my emails. So, I won't ever be back, which is genuinely a net loss to Lowe's. I spend easily $4-5k a year there, and they absolutely refused to refund $152.48. Very short sighted, but I'm glad they exposed their fraudulence on a relatively small amount. I would caution anyone currently patronizing this or any Lowe's store to avoid relying on their good faith. They have none. read more

I had 2 orders with Lowes in New Lenox. First one never arrived and some how it was cancelled by the store by mistake. No apology or solution was offered. This cost me several hours of lost work and paying of workers who didn't have materials. I made another order for a basement I'm redoing and again the delivery was messed up. Impossible to speak with management no one calls you back or offers any solutions or apologies. Another date where their incompetence cost me valuable time and money. I will be using Home Depot for any future jobs. You would think that a big corporation would do something about some obvious issues. This store has a 1.7 overall rating! read more

Tried leaving a review on the Lowe's survey site, but I cannot find an ID code in my receipt! So I decided to leave a review here! Ted was exceptionally helpful in flooring, and I went back specifically because of him to order our flooring there! He helped me decide on colors and also gave us lots of info on installation. Purchase process was great! I would highly recommend him! read more

The customer service at the Lowe's in New Lenox is absolutely horrendous. The assistant manager was ignorant and inconsiderate. AVOID THIS STORE AT ALL COSTS!!! read more

I will not be returning to this location, or Lowe's in general. I have had a few subpar experiences here, but the last experience was the final straw. I was trying to buy a dishwasher through a Lowe's credit card. A mistake was made, so the whole order had to be refunded and reordered again. Fine, mistakes happen. I was told the refund would be pushed through on my card within a week or so. After 2 weeks, I decided to call Synchrony (manages the Lowe's Credit Card) to see the status of my refund. I was told a refund was never processed from this location. I have all my receipts saved, but I was double-charged, and now I am waiting in dispute to hopefully get my money back in the next 2 billing cycles. This was the icing on the cake for bad experiences here. read more

DO NOT PURCHASE APPLIANCES FROM THIS LOCATION! I purchased a new fridge and stove in July. Upon delivery the fridge had dents in the door. I traveled 35 minutes back to the store to purchase a different fridge only to have that one arrive days later with dents. I was done at that point and canceled the order completely. They failed to credit items back to my llowes card and now I'm jumping through hoops to refund the parts and extended warranty. Meanwhile the credit card is charging me late fees for not paying for something I never took possession of. Aweful experience and I will likely never return to any Llowes store. When I complained about the delivery service I was told "You aren't the first and probably not the last". That's your quality. read more

This location always has the WORST customer service. Especially in the appliance section. I would go to any other location with my business for the main reason of the employees being rude and useless. read more

Chris helped me in lightning and he was also very knowledgeable about my inquiries on plumbing as well! He was very personable and professional. I enjoyed working with him and would hope to utilize his assistance in the future! Thanks Chris for your help and kindness!!! read more

Came to this location on Mother's Day with my mom looking for bird feeders and a bird bath. Before we approached the location, we made sure to check that the location carried the products we wanted in-store. We arrived only to see they had a very small selection available for purchase and wasn't for the items we had in mind. When we asked for assistance carrying and shifting items around to assess the quality of what they had, the products were all chipped or damaged. We didn't have the worst customer service experience here like other reviewers, but I definitely do think there are better locations to visit instead. read more

I purchased a new stove and over the range microwave/hood combo and set up for installation. Both the person who I purchased the items from and a person representing the installation company (CRST Home Solutions) were aware that there was not an outlet. I was advised that would be extra to be determined on the day of delivery/installation. Installer said he was "unprepared" for this. Poor communication somewhere. He left as he was running late he said. I called installations felt at Lowe's and get a ridiculous response that even though I informed both Lowe's sales person and person from installation company that they did not know they needed to do an outlet. Installer told me I needed to get an electrician and then they could reschedule the install. Sorry. If you can't make sure everything is ready prior to arriving I am not going to allow you to even attempt installation. I'll probably return the unit and purchase somewhere else where I can expect good customer service and people who listen to what I tell them. read more

Worthless. Come in to buy some 3mm MDF. Didn't have any but that's ok I found some 5mm underlayment that would work. Asked the kid by the saw if he could cut a single 4x8 sheet down for me before I drag it over. Was told yes. Got my wood, came back less than 5 minutes and he is gone. Walked up front and asked for someone to cut it down. Cashier said he would call someone and to go back by the saw to wait. 20 minutes and nothing. Walked back to the front and he said "well I paged someone". Never coming back again. read more

Planning on upcycling some furniture and went into Lowe's for some paint, not even knowing what kind I should get or the options. Detry, in the paint department, helped answer all my questions and even told us about the BOGO paint sample deal! She dealt with my annoying self buying 9 paint samples!!! She was awesome and even walked up to the cash register while we were checking out to make sure everything rang up smoothly! She was so awesome and made the experience so easy, when it could have very easily been overwhelming! We need more people like her! Thank Detry! read more

Today I was told that the paint that I have purchased three or more times here within the last month cannot be mixed using a clear picture of the lid outside of the can which clearly has the type of paint, tint etc... everything is on it. I buy it by the gallon as I complete one section of the exterior at a time. The paint associate said that he did not know how to mix it and called Orland park to see if someone could tell him how to make this mix that is clearly on the lid! According to this associate, no one answered. I guess there are no other Lowe's around besides Orland Park that he could have called. The manager Marisol comes over with an annoyed look on her face telling me that they cannot mix it when I have purchased this same paint mix three different times here using the same picture of the lid. One person tells me to come back in 1/2 hour then Marisol tells me to come back after an hour. Sure thing Marisol, I've got nothing else to do but come back. No apology, just a half smirk on her face because I was interrupting her day. WOW! Customer service has really gone down the tubes! It's not that they could not help me or find a solution by calling another store, the point is that they just didn't want to help me. Terrible service. read more

I like these Lowe's stores and continue to patronize them. Lowe's could help itself by providing a bit more informed staff, but the store itself has most anything the DIY homeowner might want. Whenever I cannot find something I need at my neighborhood store in Orland Park or when they run out of something I need, I run out here and usually find it. It is nice to have two Lowe's stores so close together. Clean, well-organized, and well-lit, I like this Lowe's. try it. read more

They are only getting 1 star because I can't choose zero. Stear clear if you're doing a home remodel. They will mess it up every step of the way and not reimburse you for THEIR mistakes. read more

Once again the New Lenox Lowes lives up to the reputation as the worst Lowe's ever . It's unbelievable this location is still open . You ask for help and people look at you like you have 3 heads . That's even if you can find someone who can even talk to you read more

The customer service here is terrible.workers standing around ignoring customers.Tried going online to get some information about ordering a lawn mower. Was exchanging messages with KylaMae P. and she could not answer a simple question about delivery. Staff is incompetent in person and online. Interesting business model for sure. read more

A good selection of merchandise Reasonable prices. I received a good level of customer service here. read more

We used to be long term customers of Lowe's for our house and outdoor needs but we switched to become customers of ABT. I had bought a fridge online using our account and a couple gift cards we were given. The day of delivery, the guys came and needed access to shut the fridge water off. We have a relationship rly old house so the only way to shut the water off is to shut the whole house water off temporarily, which Lowe's refused to do so I was forced to reject the fridge. 2 weeks later, the fridge is still showing up on my account. I called the store and they said that in order to get the credit, I have to go to the Merrillville store (an hour away) to get the refund and my gift cards re-issued. We just had our Fridge delivered by ABT and they were phenomenal!! Got us set up with everything. We will be customers of ABT from now on. See ya, Lowe's. read more

Nobody is ever around to help and when you find someone they still won't help you. One guy actually told me to go to a different store rather than help me order something I needed and said it wouldn't be exactly what I needed but I can alter it and be almost as good. Never shopping at Lowes again, it's the same service at all stores. read more

This place is about as useful as a life jacket in the desert. Everytime I come here they don't have anything I need in stock. Better off at Home Depot read more

740pm Store busy. 15 people in line to checkout with 1 cashier and no self checkouts open. Terrible management. Home Depot here I come

If you like meeting new people the check out line at Lowe's is the place for you. There's plenty of conversation to be had. You can talk about how your online order won't work, how you got a good work out sorting through broken bags of mulch...... This is a great way to meet all of your neighbors. Plan on spending the afternoon! Bring the whole family! read more

Currently standing in line at customer service. 4 people behind the desk,only 2 are helping customers. The other 2 are having a dandy old conversation and ignoring the 5 people in line. I'd fire them because that's ridic. And it was obviously just a bullshit conversation because they were laughing and having a grand old time. Supervisors should have said something! read more

I was told I could order samples of carpet on line from a very nice staff member. I placed my order, had an order number but didn't hear anything about it being ready for pick up. Come to find out my order was cancelled. Spoke to the same nice gentleman and he said to come in and they would try to order them for me. Went in to do that and a different staff member was there and was NOT friendly or helpful in the least bit. He was arguing with me about my "order" which he said wasn't an order because I never got it. Huh? That doesn't even make sense. He never once said I am sorry you are having trouble, let me see what I can do to help you..nothing. Zip, zero, zilch. We are considering a big carpet purchase from Lowes and if it wasn't for the very nice other gentleman, we would have walked a long time ago. This is exactly why people shop with the little local companies. read more

Just a typical large hardware store. We go to this location even though there are many options in the area. They have a decent gardening department and well stocked plumbing area. We have purchased a weed wacker, water softener salt, and gardening products. Each time they were comparable to other hardware store prices. Overall we have good experiences but the staff is hit or miss and the various products quality are just okay. read more