Visited the Lowe's Eastern Blvd location for supplies to complete the installation of a fence and purchase gate hinges as well as fence stain and brush. The sales associate (Chris) was super knowledgeable about the best paint and brushes to use and the best gate hinges for this DIY project. If you're in need of assistance in the Paint section, go by and speak with Chris. He has impeccable customer service skills and super knowledgeable of product locations. From 1 to 10; unequivocally my rate of Chris hands down is a 10!! Diane read more

Wanted to spend 1800.00 on a mini split and they had 3 in the back they got in yesterday. Was told to go in the door and tell customer service and they would bring it right up from plumbing. 30 minutes pass I asked customer service she calls to check and oh that's got to be brought up by lawn and garden and it's coming right up . 30 minutes later still hasn't been brought up. Renita a manager was called to the front and she wouldn't even address me directly just stated I'd have to wait THIS IS WHY FOLKS BUY ONLINE AND NO MATTER WHAT YOU LAY THE SERVICE SUCKS! read more

Made a call over the phone to return items and they said it was fine so i drove 30 minutes and confirmed that i could still do it when i got to they store and then some random worker guy said i couldn't. read more

Useless employees. Sat and waited in electrical for over 15 minutes for someone to open the locked case for me. Several employees walked by and even made eye contact with me and still no help. Even asked some fat employee for help but she was too busy on her phone and just said ok. Shame the prattvile one is so far away. Really need to just wipe the whole staff and rehire cause your current batch ain't it read more

I purchased a brand new T100 42" Riding Lawn Mower from Lowe's in Montgomery, along with a mulching kit and 3 yrs warranty contract on 4/17/2025 for a total cost of $2445.00 and was told they would deliver my brand new mower on the following Saturday 4/26/25. They delivered me a used returned mower that at first glance looked new but after the delivery men left it and I looked it over, I see wear and tare, dirt on the deck and skinned marks, leaves and twigs and debri tucked all behind the gas tank where it had been used to mow, and there was water all over the top of the engine where they'd attempted to wash the outside and it went thru to the inside while the gas tank cap was open and hanging to the side of the tank....where water could've gotten into the gas! I went to the Lowe's store and spoke with the Manager Ryan, who acted appalled that his staff would've tried to pawn off on me a used returned mower. He promised to set me aside a brand new mower and have it delivered to me on Monday 4/25/25. On Monday AM the delivery team arrives to pickup the wrong used mower to return to the Prattville Lowe's Store where I was told it had been delivered to me from! ??? They however did not have the new replacement mower on their truck. I waited all day for the delivery of my promised new mower and when no delivery came, I went back to the Montgomery Store and spoke with yet another manager Chris, who contacts the Prattville Store and explains my situation.....but he refused to tell them they had delivered me a used mower....only told them that the one they delivered had the bagger system and not the mulching kit I had ordered. He claimed that they had it in their computer that the wrong mower was refunded and that I purchased another mower!....total dishonesty and lack of integrity! I spent the next few days trying to get some resolution to no avail even after speaking with three different managers and a call to Lowe's corporate offices in which I had a lady with a thick accent and who spoke 90 words a second whom I couldn't even understand anything she said and I hung up. My final and third physical trip to Montgomery Lowe's resulted in the last manager McKayla (?)...telling me that their store did not have any new mowers like the one I purchased from them in their store! I asked her was Lowe's in the business then of selling customers new mowers they don't have on hand? ....but after she placed a cellphone call to the original manager, she learns that he had set aside a new mower for me after all.....in their warehouse and she has a young associate to go check and he came back and affirmed it was indeed there. So I asked her could they please get it delivered that day. She then pulls up my order on her screen and tells me that the last Manager had issued me a refund and so she would have to ring it up as a new purchase! I told her that I had not requested a refund at that point and did not believe that I had received a refund... I checked my bank app on my phone and saw that Lowe's had issued a refund overnight without my asking for it ....but only for $626.05 ...NOT my total paid at that point which was $2,445.00! I finally told her that I wanted her to refund the entire balance that I had paid and that I would go elsewhere to buy a new riding mower. It's very easy to see why Lowe's business ratings are so pathethically low and why they're having to close many of their stores!...THIS MONTGOMERY STORE needs to be their next closure!! I will never do business with Lowe's ever again after this experience... They've lost a customer for Life...but it's obvious to me that they couldn't care less! This review is being done for the purpose of protecting and warning any future customers in hopes they never have to go through what I did! I refuse to pay $2,445.00 for a new riding mower and get someone's returned used and most likely "lemon" product instead! My 1 star rating is only one star because that's the least they allow me on here... it would be a BIG ZERO!....& SHAME ON YOU LOWE'S !!! :-( confirm this info by calling 334-467-2611 read more

This business gets a plus today.... Online Pickup check out was amazing, the associate was very courteous... I've got to get her name!!! Picking up toy for hubby..... we didn't get to get the toy the sale associates did try to call other Lowe's to see if they had one in stock.... So we jus got a few other items....... read more

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Service at this Lowe's has been awful for years. It never gets better. Rude employees, order screw ups, can never get management help, you name it. read more

I purchased a toilet in the box. It had Lowe's tape across the box. They refused an even exchange. They refused a store credit without proof of purchase which I didn't have on me and wouldn't search my profile for purchase. Never ever will I darken the doors if this joke of a business. If I could give 1/1000 of star I would. read more

I went into the store and hand-picked appliances that I wanted only to be delivered the wrong product. Now I've talked to two manager who both promised to call me back with a solution and still nothing!! I will never do business with Lowes again! read more

New to Montgomery. Always been a Lowe's fan. Actually drove across town to go to a Lowe's, despite a Home Depot much closer to home. Did an online purchase, which wasn't ready until the following day, despite the online site claiming it would be ready the same day. No problem, came back next day. Items in locker. Cool. Then, decided to return the items, didn't really need them anymore. The line for returns was long, people in line look frustrated. I'm currently so far back, that people coming into the store are between me and the long line. You would think they would get some help, since it's all just simple returns. Same person in line, same service rep. No expansion of the line or additional help. Weird. Now, finally, a nice older lady coming to help with returns. She's done four patalready. read more

If you want hardware, they have it. If you need help, go to Home Depot. Rude and disrespectful from the time I walked in to the time I left my cart in the aisle and went a block down to Home Depot. I'm a home remodeler in the area, spend thousands of dollars a year at hardware stores, and I won't be back unless I absolutely have to. read more

Ok. This is absurd. I ordered a washer and a dryer. I picked up the washer. The dryer was for delivery. Delivery people came and apparently the woman helping me had ordered a washer instead. I called the store 2x and both times I was either talked over by the rep or hung up on. I went up there and the woman at the appliances desk said the truck would return at 8 and she would call me to get it exchanged and set a new delivery date for my damn dryer. Go figure, it's 8pm and she's gone and no one is answering. Y'all royally messed this up and aren't even trying to help or even apologize. I just want this fixed and to be done with this damn store. read more

I mean, Lowe's in Montgomery is kind of known for its horrible customer service. The employees are poorly trained, the lines are long because hardly any checkouts are open. Lowe's is known as the hardware store you go to if you already know what you want and don't need help. But for any reason you do need help, it's going to take awhile. read more

This location had the Worse customer service ever. I m from Florida and shop at Lowe's all the time. I went to buy 4 bag of potting soils. There was these plastic bags in roll placed by the soils, so I took 2, thinking that it was to put soil bags in so customers don't make a mess in their car. A lady employee came over and literally demanded that I give it back after I already put bags of soil in them and had it in my cart. She then took the used bag and put it back to the roll so another person can reuse it. Spreading Covid!! She did explain that it should only be use if soil bags were ripped. I told her I didn't know that but she insisted I give the bags back. I was with my son so I didn't want confrontation. Montgomery store really need to be selective when hire. read more

Don't go to this one expecting any assistance. Two different people could not find anyone working in air conditioning today.

Lowe's has terrible customer service and delivery service. They carry good brands, but the store in Montgomery does not treat their customers with respect. It has been 3 weeks since I ordered my refrigerator, and they didn't even have the courtesy to let me know that the delivery date would be delayed. Managers will not return your calls, and they pass you off to the next person when you call, or put you on hold for a long time only to hang up. Nobody has a clue what they are doing, and they don't help you! So aggravated with Lowe's of Montgomery! Mary S. - Montgomery, AL read more

I wonder why there is such wonderful customer service here. It wasn't like this in the not so distant past. What changed? Anyone know?

I misplaced a gift card I'd been given (as I stopped off at another store on the way to Lowe's.) I called ahead and explained what happened and asked if I could use the info from the receipt for the card. The woman was very rude and dismissive. She said I could not and required the card to make any purchase. I repeated that I had mislaid it and she said I should call the 1-800 number on it?!?!?! After requesting the 1-800 number from her, I called it and got an automated voice asking for my account # on the gift card. I then called Lowe's back and asked for a Manager. The woman sounded offended but put me through to a Travis (asst manager). He was most helpful and although he couldn't resolve the matter on that day, he spent a lot of time attempting to reach the Gift Card 'department' - as it was a Saturday, he had no joy, but let his Manager know that I would be returning to resolve the issue. It helps to speak to the right person, folks. Don't take no for an answer. I later checked the receipt and it states that it can be used in place of the gift card! Perhaps the staff need better training. I will return, and will find more helpful staff should the occasion arise. Thanks Travis for going the extra mile! read more

The customer service for this location is HORRIBLE!!!! If you order anything for delivery, please be prepared to wait all day at home. The store does not give any type of ETA or time frame as to when to expect the guys at your house. The only assurances they can give is someone will call you when they're enroute to your home. If it wasn't for the fact I got such a good deal on my items, I would cancel my order and ask for a refund. read more

Lowe's in Montgomery Alabama should discontinue the curbside service program. Used it on the last two occasions and the service was subpar. Prior to this, I had good service and the wait time was less than 15 minutes. The first occasion, I ordered my products and went to pick them up at 7:00pm. I checked in with the app and waited. After 15 minutes I returned to the app and put my information in again and waited another 15 minutes. Then I called into the store. The sales associate informed me that the Curbside attendant clocked out at 5:00pm and no one would come out, but I could come in and get the items. I explained that I could not lift the items. The sales associate then told me that I could come back tomorrow. I explained to the associate that the app did not give 5pm as the last hour for curbside service and I needed the items purchased. After a few minutes she huffed into the phone and said a manager would bring out the order. Okay. Fine. 40 minutes past no order. Went into the store to inquire and the manager has to go and shop for the order! Why? My order was ready per the Lowe's app. The manager brought out my order, and I inquired why did she have to shop for the order. She said she did not know the location of the order in the garden center. The next time ordering through the Curbside service was today. I placed the order two days earlier and arrived at 11:00am. I used the app to check in. Waited 15 minutes, then called into the store. The sales associate informed me that my order was ready and would be brought out to me in 10 minutes. Fine, but I waited 20. No one comes out, I go inside and complain, NO ONE HAS PROCESSED MY ORDER! I then was told to go back to my car and drive around to the garden center. Why have a service that's not honored. Tried to offer my feedback at the listed number for Lowe's via the app, and again, waited 45 minutes with no one picking up the phone. Do not use curbside service from Lowe's. It is not convenient and with the wait time, you might as well shop in the store. read more

Only had two items. One clerk standing at register but needed another employee to log her in-said just a minute. So I stepped over to the adjacent register. At the same time a customer that was friends with these two clerks steps up to the logged out one. Now my cashier abandons me to help the other cashier log in to assist their "buddy". After she rings up my purchase and I pay with the credit card, I had to grab my items and put them in a bag myself!? Do these people have any clue as to what the f&@"$k they're doing?! Would have gone to competitor but only Lowe's had the stuff I was after. I will look for self checkout (if there is a next time) as I nearly had to do it myself anyway. read more

Disappointed after I just purchased several items and the clerk didn't offer to place my items in a bag at store #0441.

Large selection. Mostly had everything I needed but the one thing really hurts them. There are very few employees to actually help with anything. There's are a lot of women working but they are never able to answer any questions. read more

Very poor customer service. Ordered cabinets at 8am for in store pick up. Called around 11 to see if they were ready. No luck and customer service representative was rude. Get there around 12:30 to see if order was ready. No one even bothered to pull it. Customer service rep goes to get order pulled. They missed one cabinet and and gave me the wrong size for another. I am glad I double checked!!! No apologies or even have a nice day when I leave after 2 hours. Employees get off your Iphones and do your job!!! This Lowes really sucks!! read more

Absolutely the worst cashier I have ever encountered. Rude, rude, rude!! She never uttered one word. I said hello and never received anything even resembling a response. The large items I was purchasing were to awkward to put on the check out counter due to the plexiglass so I asked if she could scan them with the scan gun. She rolled her eyes and the walk around the counter appeared to be a strenuous one, still never uttering a word. When she finished scanning the items I was purchasing, she leaned back and just stood there. Of course I could see the total, it's just that most professional retail outlets inform their customers of the total during the checkout process. It's really not much of a stretch for most companies or their employees. I thought it was customary to relay the total verbally to the customer, apparently not there. She just stood back with arms folded. I know she was able to speak because she was speaking to her co workers as I approached. I work in the customer service field and would definitely not want someone like her representing my organization. I CHOOSE where I want to spend my money and I definitely will NOT ever choose to spend my money at that store again! No excuse for such rude behavior. read more

I have always had a place in my heart for Lowe's to get some of my appliances, but after my trip there I was highly disappointed! My sister and I had to make a trip to Lowe's to see if they could help us repair our lawnmower. We were walking around the store and not even once did a sales associate try to approach us and offer help. When we got to the front desk, the young man working behind it didn't even step up to great us nor did he offer any help. We had to get his attention to finally get help to fix the lawnmower. He told us to go to a desk at the other side of the store, and when we arrived there the workers told us that was incorrect and to go back up front. We come back and the young man is gone and we question two more workers. Finally they tell us that they do not repair lawnmowers there. Now I don't have a problem with the fact that they don't repair lawnmowers. My problem is that they should have better costumer service. read more