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    Conn's HomePlus

    1.0 (4 reviews)

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    Ask the Community - Conn's HomePlus

    Montgomery Overstock

    Montgomery Overstock

    2.1(18 reviews)
    5.5 mi
    •$$

    GREAT GREAT CUSTOMER SERVICE. BUT, please get a CLEAR understanding of your options, to include…read moredelivery fees and set up fees. The furniture is GREAT QUALITY and J, Kim, and the Young Lady with the softball cap (manager) are great customer service representatives. The quality of the product (s) are amazing. I will purchase again, with the understanding of separate fees for delivery and setup. And please order all items on the same invoice to ensure ONE DELIVERY charge.

    I am extremely disappointed and disgusted with my recent experience with Montgomery Overstock. This…read morewas the second time purchasing a couch from this company. The first time I was present and had no issues. The second time my college aged son did the purchase with me on the phone so I could hear the entire transaction. We wanted to do same as cash xxx days financing. They did not explain any options to him just said to scan the QR code and apply that way. I had the money to pay in full but since it was holidays I wanted to take advantage of the option to split the payment with no interest. Nothing was explained about them having different types of financing options. On the day the couch was delivered and I saw the paperwork and logged into the account, they did the financing through a "bad credit" approval company which charged $100 more to pay the couch off early! Plus they added a $100 warranty that was never asked for nor explained to us that it was mandatory due to financing! A couch that we had an invoice for $798 ended up costing $1010 and should have only been $698 because we didn't ask for a warranty! Absolutely disgusting way to conduct business and try to take advantage of a college student. I should not have had to pay for a warranty I didn't want nor these extra fees to Acima financing! All I wanted was the same as cash financing! I would have paid cash for it in full had I known this company was shady!!! A $600 couch ended up costing me over $1000!!! DO NOT RECOMMEND!!!!

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    Conn's HomePlus - furniture - Updated September 2026

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