I am extremely disappointed and disgusted with my recent experience with Montgomery Overstock. This…read morewas the second time purchasing a couch from this company. The first time I was present and had no issues. The second time my college aged son did the purchase with me on the phone so I could hear the entire transaction. We wanted to do same as cash xxx days financing. They did not explain any options to him just said to scan the QR code and apply that way. I had the money to pay in full but since it was holidays I wanted to take advantage of the option to split the payment with no interest. Nothing was explained about them having different types of financing options. On the day the couch was delivered and I saw the paperwork and logged into the account, they did the financing through a "bad credit" approval company which charged $100 more to pay the couch off early! Plus they added a $100 warranty that was never asked for nor explained to us that it was mandatory due to financing! A couch that we had an invoice for $798 ended up costing $1010 and should have only been $698 because we didn't ask for a warranty! Absolutely disgusting way to conduct business and try to take advantage of a college student. I should not have had to pay for a warranty I didn't want nor these extra fees to Acima financing! All I wanted was the same as cash financing! I would have paid cash for it in full had I known this company was shady!!! A $600 couch ended up costing me over $1000!!! DO NOT RECOMMEND!!!!

This review is for Birmingham Overstock location! My son…read morepurchased a NEW $799.99 sectional and since he was moving in a few weeks, we paid the $50 for them to hold it until we picked up with a uhaul. I called an hour before it was to be picked up, as they had told me to do and said they would have it ready for pick up. A few minutes later I received a call that the sectional was missing pieces and they could have a new one by Monday. This was on Thursday and we had already rented a uhaul and paid almost $300 for that. So they said they only option was to give is the FLOOR MODEL with a $50 discount. Yes, you have that right. He paid $799.99 for a NEW sectional and got a used floor model for a $50 discount. Unhappily we said OK as we really had no choice. When we got it to Altanta and unwrapped it, it had legs that were completely stripped and damage to the fabric(I have video and pictures). After weeks of emailing the owner, talking to the manager and asking for a resolution, the only option they gave us was to return the damaged one for the new one. Which meant renting another uhaul to get the damaged one back and retrieve the new one and get back to Atlanta. SO my son would spend over $600 on Uhauls to get the $799.99 NEW sectional. It just did not add up. I asked for an additional refund and they said NO. I will NEVER go back here and am so completely disappointed in this company! BUYER BEWARE! Reading other reviews, it sounds like this is common practice there. LOST my business!

I'm going to have to give them no stars,but I have to give them 1 star but they are not worth that…read more The General Manager Cliff, Clifford, Chuck or whatever his name was does not care about customer service! We bought a couch from them that lasted for 6 weeks. The General Manger let's just call him Chuck did not do anything about it. "Said Sorry we cant do anything about it." He didn't even try to satisfy us in anyway. So if you plan on buying anything from them I would think twice.

Very pleased with the swiftness of the delivery options. I literally walked in the store ordered a…read morebed and it was delivered 3 days later. I'm in love with our new bed! I gave 4 stars because the 2 gentlemen that delivered my furniture were reeked with the scent of marijuana. Not a good look at all. Also, you would think delivery companies would provide their own shoe coverings to prevent from tracking things on the floors of people's homes. Overall, I'd purchase from them again.

Had chance to look for a lift chair, lots of thing well displayed good place to find what your…read morelooking fore

From the owner: Kyser Fine Furnishings is one of the premier furniture stores in Montgomery, Alabama. We carry only…read morethe best in modern designs and brands such as Lane, Henredon, Stanley, Sherrill, and Hooker, just to name a few. Come visit our beautiful 60,000 sq ft facility and pick out something beautiful for your home!

Ms. Dot sold me a chair and a half along with an ottoman. She is charming! I love my Franklin…read morechair. The quality is great and the service from Ms. Dot was even better! Thank you for such a positive experience!

Spiller Furniture is our go to furniture store . We were…read morehelping my brother in law with bedroom furniture. Lori Arnette greeted us and we told her our needs. Lori helped us and went the extra mile with helping us. We also purchased a beautiful leather recliner that my brother in law needed. Same day delivery , came when they said they would. The delivery person looked at a issue with a dresser and helped us. We would not buy furniture anywhere else. THANK YOU LORI ARNETTE FOR THE BEST CUSTOMER SERVICE very rare these days . The staff was great !

No one greeted my children and I when we came in. We walked around for about 30 mins and even past…read morethe desk and no one offered help, however, a guy did say hello from behind the desk. My children need bedroom furniture but I will not spend my money where we can't receive any customer service.

Negative: Horrible customer service. Not one sales representative came to talk to my husband and I…read morewhile we were in there for 30 minutes. Which was unfortunate because we were ready to purchase and waited for service in vain. Positive: They have affordable and decent furniture. More traditional styles.

We were recently in need of replacing a nice formal sofa in our living room. There really is very…read morelittle choice of fine furniture in Montgomery any longer, but we decided to check Bishop Parker and the store really filled the bill. Their selection was fabulous and they will custom order any floor furniture in a large array of fabrics. The sales people were extremely knowledgeable about the smallest details of each piece we looked at on the floor. The pricing, for the quality we were lookout for was great as well. I was really pleased to know that we still have a fine furnishings furniture store in Montgomery. Great experience.

I bought two recliners at different time and in weeks both were crawling with bed bugs.read more