Where to begin!!!! Since Home Depot aka Home Deportation has agreed to team up with ICE, and whistle blow on hard working folks who may lack documentation, I no longer patronize them.... I've not patronized them for about a year now.. Nore will I EVER, again... The last month or so, I've been patronizing Lowe's and I'm over the moon with their customer service and attention to detail as a whole.. I ordered a shed from this location and the gentlemen (plural) with whom helped me order the shed were nothing short of fantastical! I then happened upon Anthony (not sure of last name, BUT... he loves animals as much as me!! He's the cat guy there in Hicksville)... Awesome customer care from Anthony as well. Friendly staff and super attentive. Yesterday, 10.3.26, at the last minute I stopped off at Lowe's in Hicksville for last minute paint purchase... I wanted to start painting the shed in which I purchased with the help of Lowe's... I happened upon Scott in the paint dept. Simply fantastic! Ultra knowledgeable, attentive, superior interpersonal communication skills; Scott's ability to think fast on his feet is rather impressive. I'm rather surprised about some of the negative posts... I've never had a negative experience at this location. I've only awesome thoughts to share regarding Lowes's in Hicksville... As a small business owner, my "bar" is always high re: customer care and I expect the same and MORE FROM LARGE BUSINESSES... Lowe's delivers that and then some... Kudos to Anthony and Scott!! Peace out! Scanlon's Traveling Salon, LLC EILEEN SCANLON read more

I visited the store because I needed a water pump, and an associate named Jay assisted us. He was incredibly helpful, showing us all the different types of water pumps and the correct hoses for them. He even approached us first to see if we needed any assistance while we were browsing. The store was clean, and the service was great. Even though we used the self checkout, the cashier nearby was very friendly and wished us a wonderful day. It was a great shopping experience! Vine a la tienda porque necesitaba una bomba de agua y el empleado Jay nos ayudó. Fue de gran ayuda y nos mostró todos los diferentes tipos de bombas de agua y las mangueras correspondientes. Incluso se acercó a nosotros para ver si necesitábamos asistencia mientras las estábamos viendo. La tienda se veía limpia y el servicio fue excelente. Aunque usamos el auto-pago (self-checkout), la cajera fue muy amable y nos deseó un buen día. ¡Fue una excelente experiencia de compra read more

Lowe's Home Improvement - Hardware Stores Near Me - Hicksville, New York

I know this will make no difference at all, but I have to get it out of my system. LOWE'S SUCKS. - Customer service almost non-existent - Rude/patronizing answers (We're sorry, somebody will get back to you. How about finding me a solution?) After I paid $4,240 for flooring and its installation, I cannot get an answer on when will the flooring be put down. The latest is that adhesive is missing from the order. OK, get it. That was a week ago. The installation center first said someone will get back to you in 2 days, max - nothing. After 4 days, I called them, someone will get back to me in 5 days max. I called the store and asked to speak with flooring, after 10 minutes of silent line, I hung up and called again - nobody answered the phone. The installer told me that Lowe's is aware of the missing items and will have to complete the order before they schedule the installation. Hey Lowe's. Do you get my frustration with you? Doubt it. read more

This location is in dire need of a new GM, their customer service is getting worst by the day. You can barely find someone when u need them. The only saving grace is that the store is usually well stocked, but if u need help good luck!!! read more

See all

Lowe's intentionally sold me an open-box lawn mower for over $100 more than the price of the same model brand new in an unopened box. After I left the store, I checked Lowe's website and discovered the same mower was listed for much less. I went back to speak with the employee who sold it to me. First, he offered to lower the price to $425. Then, after I showed him the website price of $409 for the same model, he still tried to pressure me into accepting the open-box item at that price, which I refused. It was obvious he was unhappy after I discovered he had tried to sell me an open-box item at a much higher price than a brand-new one. He did not even want to handle the return himself and instead told me to wait in the return line. I waited, and when it was finally my turn, the customer service lady refused to process the refund and said a store manager had to approve it. The manager turned out to be the same employee who sold me the item. He conveniently disappeared and could not be found, leaving me standing there waiting and feeling embarrassed. The customer service lady's attitude was also aggressive and disrespectful. I stayed calm and patient the entire time and tried to explain the situation, but she did not want to hear anything I said. After being mistreated for so long, I said "jeez" out of frustration. She immediately mocked me by sarcastically repeating, "Yeah, jeez." When I responded that customers should not be treated with that level of disrespect, another female employee jumped in and yelled at me, saying, "Justin approved the refund," as if that excused everything that happened. I did not even know who Justin was, although I believe he was the same employee who had attempted to sell me the overpriced open-box mower. This was a very unprofessional and disrespectful experience. I do not expect to be misled into buying an overpriced open-box item, then treated rudely and made to wait unnecessarily just to get my money back. The over-priced item that "store manager Justin" sold me was over $5xx, while the same model brand new was listed for $409.https://www.lowes.com/pd/Kobalt-Kobalt-80V-GEN-II-Self-Propelled-Mower-5Ah-Battery-4A-Charger/5015774759 read more

Lowe's Home Improvement - Hardware Stores Near Me - Hicksville, New York

Great place. My husband needed some items for the boiler installation, and they have it.

Lowe's is your typical big box home improvement store -- plenty of lower-priced options, lots of items made overseas (yes, a lot from China), and generally a focus on value over premium quality. But what really stands out at the Hicksville location is the staff. Every time I've been in, the employees are helpful, friendly, and ready to answer questions. Whether you're hunting down a specific part, trying to figure out the right tool, or just need advice on a DIY project, the team here makes the experience smoother. So while the products may not always be top-tier, the customer service at this location makes it a solid stop if you're looking for decent prices and some knowledgeable help. read more

Zero stars if I could. I ordered a cooktop in February and spent the next 3 months calling nearly twice a week with zero updates, zero follow-through from managers who promised callbacks, and zero accountability. I spent $850 out of pocket on a permit and gas inspection -- required by Lowe's own installer -- on top of $3,000+ for the cooktop, installation, and warranty. After three months, the cooktop finally arrived. Lowe's plumber came to install it, and near the end of the job declared it defective. My original, perfectly working cooktop had already been removed and taken away. I now have no stove at home -- with a 3-year-old child. To make it worse, my warranty started in February and has been running the entire time the product sat uninstalled. I've spoken to multiple managers and supervisors. Not one followed up. If you're considering Lowe's for a major appliance or installation, think twice. The customer service breakdown at every level has been staggering. read more

The service is the worst in this store. I travel across the country restoring dollar tree stores & always buy the material we need either the H Depot or Lowe's & this store is a disgrace for sales.first day & couldn't check out cause the pro desk was already closed cause of working hours (closed after 6:00 PM it said) the next day got there a bit after 4:00 PM & was told the pro crew had left at 3:00 that day. Asked C service for help & they had to call the Manager & she was useless & couldn't answer me why there was a sing on the pro check out with Op hours until 6:00 PM .So she couldn't process my text to pay transaction. all BS.I was there on 5/28/26 between 4:00 & 5:00 PM.From now on I'm just going to the Home Depot instead. read more

nice big box hardware store has everything. Can be Hard to get help though. Ill go back...Its different than Home Depot. Not saying one is better. read more

I ordered a bifold door from Lowe's. They sent an installer to measure the opening, but when it came time to install it, it didn't fit. I was told that a new door was being ordered and they kept sending me different installation dates. Then I found out that no new door had been ordered. When I went to cancel the order, they were going to charge me a 20% restocking fee! I'll let that sink in. I didn't change my mind and I never had the door, so they screwed up and wanted to take a cut all the same. I was able to get the 20% fee waived, but it was not a pleasant experience. read more

I order an LG dryer that they installed. It didn't work and I was told the duct needed to be cleaned based on the machines self diagnosis. I had a professional out twice, as it didn't work after the first time, but still didn't work after he repeated the cleaning. I called them, I was switched to 4 different depts, each take the same information, each requiring the same pictures. Their return process is odd as they send you a link and once you respond someone is supposed to call within 48 hrs to come and inspect. Never got the call. Called back on the 3rd day and told them I have not been able to use it since delivery on 10-25. They sent another link, I have to wait another 2 days to see if they will call for an appt. If I am lucky I can get this paperweight out of my house by the 3 week mark and buy a replacement from a different store. The local manager at the Hicksville store, Ro, couldn't have been more indifferent when I went there to try to return it. At this point the only option I had was to put the charge in dispute and see if not getting paid with get anyone to care. I cancelled my credit card for them and will never shop there again, even for a box of nails. Incredibly horrible! read more

The best shopping experience that I've ever had. Patrick, Chris and the entire staff was gracious and superb.

Ordered a new storm door in October. It was scheduled for installation Nov 20. The installers come to pick up only to find out it is damaged. I was told a Replacement door will be ordered. New install date Dec 27. Installers come to pick up at the store and they are told the door was never ordered. This is the worst experience I have been through in a while. read more

Lowes a local store with most things one needs or shops for. Some terrific people who work there to name but a few, Sophia ,G , Liz in the garden center. In the Pro section there are many caring people too. John , Jill, Barbara and many others. As Lowes is a dog friendly store , these people are so caring and my dog is so happy to visit. The pro card app I've had some glitches and issues with but I still use it when I shop. They have carpet and fake grass in the back behind isle 40. A big machine cuts it to your amount ( like a giant paper cutter) There also is a Back Isle with a big yellow sign saying UP TO 75 % off. The fertilizer I saw was 12.98 ( see pix) very close to the prices I saw on the garden center. Yet upon Customer Services rep checking via phone with manager that was the price for a 5 lb bag. While They are good about returns, having a receipt helps. I. Left the fertilizer as the price seemed to me to be regular price, not discounted. So maybe that brand is the Gold version and the price was correct. I felt items were bait and switch and not really sale prices and this didn't please me. To the many other employees that I didn't name in this review, I thank you. read more

See all

On April 16th 2025 I placed a order for 5 windows at The Garden City, NY location. On June 12 I called to chec k on t he order because I had heard anything. I found out they were there for weeks, but they sent email for pickup to the wrong email address which they entered incorrectly. On Saturday June 14, we went to pick them up. To our dismay e were told they could not locate them. They said, when they did, they would deliver for free. On Monday June 14, I tried calling the store and spoke to to someone who said the manager would call us. Nothng fro him. So I callled cooperate headqurters and they opened a case. 2 more days later, and still no more info. Mind you by now, had made 2 CC payments on windows I don't have. I called the CC company and filed a dispute. Now, I have o windows, and have to wait a long as 45 freakin" days to get my money back, and order new windows, and wait again, What a nightmare read more

Used Lowe's to do our roof. HUGE mistake. Company that they work with cut corners and I have a leak now in my house. Lowe's had us get another company to get an estimate and wanted 2 more. Apparently they did not put flashing where they should have which I paid for. Lowe's is making us jump through hoops to fix the issue. Sent a number of pictures to them and have not heard back from them. Extremely disappointed and would not recommend them to anyone!!!! read more

Ordered a refrigerator 2x, and they still couldn't deliver it. Wasted 2 days waiting. They text me it's on time the day before. Then on the day of delivery they email me saying they couldn't deliver that day. Who goes and read their email in the morning? It was good weather too. read more

I am in and out of big box stores all day to order and pick up materials for my residential Roofing business. Generally, dealing with associates of these stores leaves something lacking, however Paul in the pro section is worth mentioning. He is always available for questions and ready to lend a hand, knows the products he's selling and even gives a call afterwards to confirm the products are pulled and ready to be picked up. It's very refreshing that a store associate actually follows through with something they say verbally. Doing this for 17 years I know he is an asset to your organization and I have pretty much moved fully from HD to Lowes since they have gotten more contractor friendly. read more

Lowe's Home Improvement - Lowes helping us get the job done! - Hardware Stores Near Me - Hicksville, New York

Lawn service just broke the glass door I am calling on the phone to find if you have a replacement It's only 8:30pm . I did buy the storm door there. The store is open till 10:00 pm trying to replaces a Temper glass replacement storm door glass and NO ONE IS IN THAT DEPARTMENT WHY !!!! read more

I will most definitely be returning to Home Depot. I like to place my orders online for pickup. I share a car with my fiancé, so I placed an order on his day off at 11am. The estimated pickup time was "today with subject to change" so basically "sometime today, maybe tomorrow. We're not really sure." didn't receive a text message to pick it up until well after the store had already closed. My fiancé will now have to go out of his way before work to get the supplies & I will not be able to finish my project until tomorrow. I like online pickup because of the convenience... this was anything but convenient! read more

I was in the need of some roofing supplies. Instead of going to Home Depot which is 1 mile from my house I decided to go to Lowe's which is about 10 miles away. Big huge store with tons of parking. The thing I like the most about Lowe's is that an associate always finds you and asks if you need help before you go looking for them. In Home Depot good luck finding any one at any time to help. I was in the building supplies area and an associate came over and asked if I needed any help and proceeded to tell me the differences between the different products. Lowe's has a huge selection of just about everything you could need for your home and more. They carry virtually all the same sort of products as Home Depot. I had a great experience and would definitely go back again and again. read more

Lowe's Home Improvement - Hardware Stores Near Me - Hicksville, New York

I'm not usually one to write reviews on some places that get tons of reviews, but in this case I'll make an exception. This Lowe's is on the way home from dropping off my daughter to daycare and I've recently begun to come here for tile and lumber and general stuff for some projects I have around the house. On each recent visit, I've been greeted in the isles with a simple, "good morning, can we help you find something?", many times and usually I don't need any help- but just to get the acknowledgement that you are there and that they are there to assist you goes a long way. When I have needed help with paint for an outdoor grilling station project I've been working on, the people in the paint department have been informative, courteous and friendly. That speaks volumes in this age where people use COVID-19 as any excuse to not be helpful or to do their jobs in so many areas of our economy. I've had great conversation and general knowledge while waiting for paint to mix and I really have enjoyed coming to this store. It's awesome to have a clean, well-lit store with so many helpful staff members to point you in the right direction. read more

This Lowe's right here , the HICKSVILLE location Lowe's . Needs to have a fire works show right in front of the store with giant blimp floating right above them that reads " WELCOME EVERYBODY " My experience with this Lowe's team was amazing . My guy STAN helped me out he was very knowledgeable and made shopping a lot easier. I didn't get that sense of being rushed at all ; which I totally get turned off from but that was not the case here . Even when I got a lil picky and wanted to refund , repurchase transaction done , they made it that happen smoothly and their just so friendly from the people on floor to the self check out lady asking if everything's alright ? Couldn't ask for more God bless those folks P.s this was a on Wednesday evening read more

I like Lowe's a little more than Home Depot. I think Lowe's is a little nicer and a bit more organized. Unfortunately though, I end up walking around both stores and very rarely finding what I need quickly. It's great that they have such a massive selection, but unless you're a contractor or professional tradesman, it is frustrating sometimes traveling around narrowing down which aisle a particular product is in. read more

Lowe's Home Improvement - Hardware Stores Near Me - Hicksville, New York

I went to Lowe's looking to buy a barbecue I found a pitmaster that was close to $1000 I liked it so I spoke to the sales rep about buying it he talked me into a Lowe's credit card which I did also told me that it would be delivered and Assembled for free They dropped the barbecue off in Assembled and said they do not do this I called the store and the manager couldn't care less he said but you did not pay for assembly call for games I told him that I just spent $1000 on a barbecue and they told me assembly would be for free he couldn't care less out of principal I got home loaded it in my van and took everything back I will be calling Lowe's credit card today and canceling my credit card these people just don't care about anything i'm going back to Home Depot read more

Id like to be as fair as i can be with my experience today.... I came here looking for HEADER Material( for install of a 6 ft door)..2 people at the counters knew not what i was talking about..I then go down the isle and encounter 2 more male employees who had no clue what i was speaking of but in fairness tried to help although both a bit nervous,stating.."They just started working there"...It was then that i felt a little bad for both ,knowing people are being hired with no expertise in the field at all and seemingly no training on what they are selling...They are just glorified price checkers....Bottom line:I took it upon myself to explain to one of the guys what the material is used for and why....He was very appreciative......LOWES: Spend more time with training...I believe the employees would appreciate knowing what theyre selling! read more

had the great pleasure of having francine campoli sales person at the bethpage location located at 920 south broadway hicksville ny who was a tremendus help in ordering a bathroom vanity top she was one of the nicest sales people i have ever dealth with and very knowleable an asset to lowe's read more

Lowes Hicksville ny has the best employees always friendly and helpful. I came in to get 1 item a walked out with a wagon full.

Please do not use Lowes for flooring. The saleswoman was not thorough in asking what kind of floor I had existing and therefore wasted 45 min of my time and the measuring cost of approx. $33. I then rec'd a very unprofessional and rude email from the measuring company woman who starts the email out by saying. "We can't install vinyl sheet: Install Caution. No intro, nothing. Then in capital letters:DO NOT SELL- "UNTIL THE FOLLOWING IS ADDRESSED DO NOT INSTALL UNTIL: DNS UNTIL CUSOTMER REMOVES THE EXISTING VINYL. " I honestly thought she meant to send it to the salesperson and not me..btw, the customer. So I called and she was only more rude and disengaged in what I had to say. It is the worst experience I have ever had a LOWES in Hicksville. Additionally, they don't answer emails at the CustomerCare@Lowes email address. When you call they say they don't know why no one has answered but it isn't their area. Lastly forget chat, that is useless too. Forget going to Floors at Lowes in Hicksville. read more

Lowes now has a policy that they do not need to cut sheetrock to fit on top of a car. As per assistant supervisor in Hicksville "Leonard"... it's done only as a courtesy!!! I guess you have to beg?, because they refused to cut it for me. Home depot always cut sheetrock & plywood for me. I guess I will travel the extra 3 miles in the future, then deal with this type of service. Leonard was rude & obnoxious in explaining the Lowes Policy.. Lowes, you need to hire better management personnel.. What a joke!! read more

I bought and got installed new fence for my house from Lowe's Hicksville New York few months ago . At the time of purchase these guys said that this is virgin vinyl , we tested this fence in Florida also where strong hurricane usually come . It will never break with winds or never fade with sun . ALL LIES AND SCAM . I AM SCAMMED BY THEM. With light wind only the fence is broken and now they are saying this is ACT OF GOD . We can't do anything in it So basically they are saying go and ask god why he broke my fence . Guys They give life time warranty on fence but it will last only for few months coz they use cheap material for fence . Please don't buy any fence from them . I got scammed but I am leaving my feedback so like no one else got scammed by them read more

Update: so the dryer finally arrives 4 days and 4 hours late...with the wrong gas hose. They cant get anything right. The guy said he would tell someone to come Sunday or Monday to install it instead. I have been trying to reach a manager all day to set a time for them to fix it and no one is answering their phones. The appliance sales representative finally calls me and wa EXTREMELY rude. She said she would get someone out there in a week and when i asked for a manager, she HUNG up. Which is complete bullshit. It should not take a company like Lowes two weeks to deliver and install a simple dryer. This is the worst display of incompetence I have ever witnessed. read more

Went here on March 19th to purchase a sink/cabinet for a bathroom that was being remodeled after a flood. I had seen the vanity advertised a couple of months earlier being on sale for $199 until March 26. I kept this sink in mind until it came time for the contractor to go get it, and install it. I had pictures in my phone of the sink and its advertised price, which clearly showed until March 26, apparently it was being discontinued. Contractor goes, they have two sinks in stock, a floor model and one in the back, but wouldn't sell it to him at $199, and he had the pics I showed him in his phone. I decided to go there myself, when the contractor came back empty handed. The manager of course was on the phone, and the assistant manager came over, looking at my photos with such scrutiny, that you'd think he was looking at military reconnaissance photos taken from a drone, giving me one excuse after the other about how Lowes can end a sale at their discretion. I never heard such nonsense, and he me a offered a 10% discount. I really wanted this particular vanity, and agreed to it. However, I felt it was bad business of them to not honor the advertised price, it was like a bait and switch situation. I felt that since they still had two remaining sinks in stock, is being discontinued, and I was there a week before the sale end date of March 26, the advertised sale price should have been honored. I got the phone number for corporate, to make a complaint, but it too only fell on deaf ears, with some supervisor saying it was very kind of them to give me the 10% of!!! I love the sink, but not happy Lowe's basically extorted more money from me to purchase it, gave me a cursory 10% off , and feel like they did me this huge favor for doing so. I have always enjoyed shopping here over their other big box home improvement competitor, but no more. They're just as bad and as unhelpful as their competitor..so bottom line, buyer beware, shameful. Unfortunately, Amazon won't be able to put them out of business, simply because contractors need large amounts of supplies on the day they're set to do certain work. read more

I'm a girl and I like hardware stores. There's just something about power tools, paint, lawnmowers, and seasonal items that makes me very excited. This location is extremely convenient for those in the area and/or those coming from one of the nearby highways. This location is also HUGE. They have a great selection of anything you could ever need from this type of store. I cannot begin to tell you how many items I have bought from them over the years. Plus there's plenty of parking and it shares a lot with Applebee's, so if you're hungry after buying a chainsaw, you can go chow down. read more

Just to advise everyone if you shop at the Hicksville Lowes to check the prices on your receipts. Today was the 3rd time I was over charged. I was over charged by $40. The other 2 times I caught it at the register, each time I declined to purchase the items in question. Today I happened to look at the receipt before I threw it out. I called the store and was told yes I was over charged (they can pull up the receipt on computer) I had to go back to the store for an adjustment. I was told that the prices are set by the corporate office and they cant change the price. So all the signs and tags with prices on the item do not matter-its what corporate says the price was. I spoke to management and was given a long possible explanation as to how this could possible happen--again this was the 3rd time. That says to me that it is there normal business practice. So shame on me for shopping at this store again. read more

Came here a few weeks ago when my oil turned to gel from the arctic cold. I wasn't able to obtain the product I needed. But unlike a similar business, I was able to find a human being that provided sound advise. read more

i never write reviews but i do not want this man to go unnoticed . I went to lowes to buy screws . I am one to admit I know nothing about handy work at all. I approached a worker named Russ , he's a veteran and asked him all sorts of questions . The patience this man has is amazing . He worked with me for 10 minutes all while my child was screaming and throwing her toy baby. He is seriously an asset to this company . Thank you Russ read more

I had many issues regarding the fridge I bought and kept calling Loews customer service 800# and they were crap. Horrible and unhelpful. Kept telling me people would call me back and never did. Kept transferring me to people who couldn't help. I went back to this store and spoke to Carmona who was very nice and friendly. He listened to my concerns well and helped me resolve my issue. read more

I wish I could give this home-improvement cesspool zero stars. No one that works there has any idea where any stock is; tracking down items are impossible, and time-wasting...especially when there seems to be plenty of staff floating around...how about utilizing them correctly & have them organize where all of your inventory is? Let me keep this review short & sweet. The only reason I've had to pop in here is because it is super close to my house. And I cringed every time I had to come here. Also, I absolutely DETEST the fact that they push the @#$%&*! self-checkout on you. I do NOT work for Lowe's, so don't make me stand there and scan my own items!!!! Some of this sh!t is freaking heavy!! It not only takes jobs away from people, but mainly because those stupid cashier-machines don't even work half the time either!! When you get an error message while scanning, best believe you are going to be waiting about 20 minutes for a disgruntled employee to wave their magic card scanner to make sure you finish scanning your items within the next 30 minutes. I've never left this place in under 40 minutes, I wonder why! What an absolute waste of time and a big middle finger to the American workforce. SHAME ON YOU, LOWE'S!! GIVE PEOPLE JOBS, AND STOP MAKING US DO YOUR WORK!! /ENDRANT. read more