very happy with experience and service. Brad went above and beyond ! I definitely recommend and will go back!

My experience with P.C. Richard & Son has been nothing short of horrendous. Unfortunately, this is not my first terrible experience with the company--it is actually the second worst, surpassed only by my original appliance purchase experience. In 2020, I purchased a refrigerator, wall ovens, cooktop, dishwasher, microwave, and bar refrigerator from P.C. Richard & Son. Within just one year, both the microwave and dishwasher required repairs. Then, in 2025, my refrigerator began experiencing problems and ultimately had to be replaced--but only after five separate service visits. Unfortunately, the replacement refrigerator failed only months later and had to be replaced as well, this time after three additional service visits. Over the past six months, I have spent more time without a functioning refrigerator than with one. The constant repairs, replacements, delays, and complete lack of reliable service have been extremely frustrating and unacceptable. And now, once again, I am dealing with another delivery failure. I was given a 10:00 AM delivery window, and as I sit here at 7:00 PM on a Saturday, I am still waiting. This level of customer service is completely unacceptable. A company should stand behind the products it sells and, at the very least, respect its customers' time. Instead, I have experienced repeated product failures, excessive service visits, missed delivery expectations, and an overall lack of accountability. At this point, I have completely lost confidence in P.C. Richard & Son. I will never purchase another appliance from P.C. Richard & Son, and I strongly recommend that others think twice before doing business with this company. What should have been a straightforward appliance purchase has turned into years of frustration, inconvenience, and wasted time. Absolutely unacceptable. read more

This P.C. Richard & Son truly has it all. We came in for a quick browse to check out some appliances and TVs. The staff was really friendly. We were asked if we needed help several times from different employees. Everything seemed organized and clean with a huge amount of variety. I was especially impressed by the TV section. It's a great place to come to compare several different models. All of their pricing seems to be in line with other big box, stores, and websites like Amazon. Actually, buying here in person seems like a great idea. There's no need to order online when you can come experience everything in person and pay fair prices. Plus, you get the product immediately. P.C. Richard's also felt like a way better experience than Best Buy. Every time I go to Best Buy, I end up waiting for someone to help me for at least 15 minutes. This location was fully staffed, and you could have your pick of employees to help you find what you need. read more

We have bought several appliances from PC Richard (stove, fridge, dishwasher, washing machine) and never had a problem with installation until the dryer we recently ordered was delivered earlier this week. The installation crew was sub contracted out and not very experienced. They needed to disconnect the washing machine, which was installed by PC Richard about 2 years ago but failed to shut off the water valve first, and then told my husband that the tubing was old and leaking (which it was not). When they put the washing machine back in place, they couldn't get it back to its original position. When my husband inquired about making sure that a connector was installed on the back of the dryer (to ensure that there was no friction on the wires caused by a vibrating dryer) they had no idea what he was talking about. On top of that, they were not fluent in the English language. I contacted our salesman, who arranged for a team to return to the home, which they did the next morning and they were clearly PC Richard employees (arriving in a PC Richard truck, with PC Richard shirts). It took them less than 5 minutes to install the connector and move the washer back to the correct position. When purchasing appliances from PC Richard that need to be installed, do whatever you can to make sure that PC Richard employees, rather than subcontractors, deliver and install. This review would have been more stars, had it not been for the first installation crew. read more

They are horrible! Had an AC installed. The installer used foam. Not plexiglass to seal around the unit. And the caulk work is terrible! When confronted, Sal a store manager, said foam is all you need to seal a window unit properly. That was a lie. When I confronted him, he hung up the phone. Got very little support from GG at Corporate headquarters as well. Had to call back because she didn't send a confirmation email regarding a potential refund. And when I did, there was no record of the refunds at all. Also, Sheldon, the general manager at the Levittown store, did not apologize for any of it. Instead he suggested I made up the entire story. And when I told him about the caulk all over my window, he wanted me to pay for another installation crew to come back, saying they'd clean up the caulk, but if I wanted it sealed properly, I'd have to pay additional for the plexiglass service. He wouldn't even consider giving a courtesy considering all the problems his employees caused. Believe me, don't believe me, pictures are worth a thousand words. Run, don't walk from this place!! read more

P.C. Richard & Son - Did not use plexiglass. Only foam! And Sal, a store manager, said that's how it's done. Yes, if you're a scam artist! - Electronics Near Me - Levittown, New York

PC Richards in Levitown sold us a refrigerator that ended up being a lemon. They sent repairmen 10 times- and the ice maker is still broken. They assured us they would replace it- and the mgr at Levittown never ever returns our calls. This is unacceptable. Do yourself a favor and don't shop here. No one ever gets back to us. Horrible customer service after all the money we have spent there for years. Update. Now That I am reading other reviews sounds like they are running a scam. Sheldon always says he will get us the replacement and then never calls back. They tried to say they have no records all of a sudden - meanwhile they sent someone to our home 10 times with all different parts. It sounds like fraud is going on with this "family" run company. We work too hard for our money to get the run around like this. Brand new products should not be broken read more

How foolish are the retailers like P.C., which coincidentally continue to lose business and close stores. This location is walking distance from my home and I have bought countless appliances from them, including four, large air conditioners just five years ago. At that time, during a home remodel, I made sure to ask the salesperson (when they actually used to have intelligent and helpful sales people) to sell me a unit that would be a standard size to be installed in my wall so that in future it could be replaced easily. I spoke to a nice lady on the phone at PC Richard corporate who told me I should go into the store to discuss replacement for my air conditioning units. She told me that they charge to install, but only a salesman with specific details of the size could determine if they would need to charge me over $200 for this. This guy looked up my options and had nothing to say, similar to an auto mechanic who just looks at your car and says I can't fix it today. What a joke! As I said, the place is down the road from me and the air conditioner is going to cost me $600 to $800 already; you think I'm going to pay another $209 to have somebody spend just 15 minutes slipping it into the wall? I'll find a more intelligent appliance store thank you very much. read more

Mixed feelings. I went knowing what it was that I was looking for. I told the sales guy this and he wasn't pushy at all or trying to upsell. I got the fridge I went in to get, and the sales guy even got me a bonus mini fridge for free! 5 star in store experience Now here is the bad part. I paid around $150 for installation of the new fridge and removal of the old one. They use 3rd party companies to install like everyone else, but these guys come wearing PC Richard's uniforms and say they only do installs for them, even though they are technically independent. The guys that come to install my new fridge say they can't use my existing water line because it doesn't meet PC Richard's standards. They tell me I need to pay $250 if I want them to change my water line to the fridge (a 10-15 min job). The installers tell me that PC Richard's would charge me even more to put in a water line (probably not true as this is a $75 job by a local licensed plumber). They agree on $200 cash...the ONLY reason why I forked it over is because my old fridge is out the door already getting loaded on their truck, my new fridge is sitting in my kitchen, and all of my food is on the dining room table and counters. After the guys leave, I noticed the house smells like gas. Installers broke the gas line to the stove putting the waterline to the fridge. So now we have no heat or stove for 24 hours until they come back to replace that too. $450 for an install that took all of 15-20 min Usually I'd go straight to PC Richard's, but next time I might shop around. 5 stars for the store, 0 stars for the install/delivery read more

Mike Curley or curlin Mike c Please do not do business with this company. I was a 20 year customer I till coming across this manager that refuses to call me back to help me with my two appliances. They have come to my house 23 times to try and fix my fridge and my stove. The repairman and I are on a first name basis. He comes to my home and announces that he cannot fix my brand new appliances and to take it up with pc Richard's. Pc Richard's tells me to take it up with the repair company. These are brand new appliances?????? After 7 hours on the phone today I am done. Been doing this for months now. Pc Richard's you beat me out of thousands of dollars. You give a really bad name to "family run" companies. My family will spend more thousands of dollars for a working fridge and stove elsewhere. You won. Keep our money. Enjoy it with your families knowing it's I'll gotten. read more

Bought a new clothes dryer from P.C. Richard in Levittown. I haven't had to buy new appliances for more than 6 years. As a woman shopping alone, P.C. Richard in Levittown is a wonderful experience. My salesman Subrul is a confident professional with many years of experience. With his guidance I was able to choose the best appliance to fit my needs at a very good price too. Sabrul makes the process very efficient and reassuring - so important if you happen to be a nervous shopper as I am. ​While there I asked the manager Sheldon a general question about mattresses. He gave me an excellent tutorial that will be useful to me when I start shopping for a new bed. With all the pricing promotions available, I will probably buy earlier than I had planned. The managers and sales staff work as a team; this will make the shopping experience really comforting for you! read more

You really need to be careful what day you go in. One time it's the nicest most helpful man at the service desk going out of his way the next it's a blonde older woman who writes a phone number to call....i already called the entire point of driving out of my way was specifically so the person at the service desk would help. How useless. She needs to go. Extremely rude. read more

This Levittown store has been my go to store since the 1970s. I've purchased many a high ticket item here. Last year I purchased another refrigerator. The delivery men were exceptionally rude. They wanted me to sign a form saying the appliance was in acceptable delivery condition. I couldn't tell it was covered in blue plastic. At that time I had no time to remove the plastic. When I did the unit had several dents. They offered me $150. I could handle the small dents but the two on the freezer door was horrible it's now a full year. I spoke with my salesman Ernie many times. I spoke with 2 managers. Joe first Brian second. They both lied to me Joe told me last August that I'd have a new freezer door delivered in 6 months. This was a lie. Last December I went back I spoke with Brian. He told me if he couldn't get it done by that evening he would exchange the unit. This too was a lie. I've called multiple times The girl who answers the phone is rude she puts me on hold and never returns I have bought multiple refrigerators stoves washer dryers dishwashers TVs printers and other items here. I highly recommend never shopping here again. I have referred many people here but I will be much more aggressive letting people know about how downhill this store has become. This new refrigerator now sits in my basement. I've purchased another from Amazon. It too was dented. They replaced it in two business days I was forced to turn this review in with one star. One star is too high of a rating. If this is how they treat a long time customer imagine what they will do to you read more

I visited this store this morning to purchase a new Weber Grill. There were several sales associates standing around talking amongst themselves. All of the sales associates saw me looking at the Weber Grills and would not stop talking and assist me. Another couple walked in right after me and all the sales associates jumped all over them. I'll be purchasing a Weber grill somewhere else. read more

I recently ordered appliances from PC Richards. The moment I walked in the door I was greeted by Adrian. I told him what I was looking for. He told me there may be an 8 week delivery time. I ordered the appliances that day. Adrian was very helpful. We kept in touch over the phone for the status of my order. It was a pleasure doing business with him. read more

For all your large or small appliance needs, TV/Audio needs, or anything related, PC Richards in Levittown really can't be beat. They have superior customer service, and most of all, they back their products with no hassles. As a long time customer of their top salesperson, Pete B,, this review is long overdue. Pete is knowledgeable and professional and will do his best to make sure you purchase the right product and at the best price. read more

Amazing customer service from Drew!! He's the guy to speak to if you need appliances. We used to be customers of Jays but the owner there is a pretentious clown! Highly recommend PC Richards Levittown! read more

P.C. Richard & Son - Electronics Near Me - Levittown, New York

subrul is an excellent sales person very help and friendly ::::::::::;:;;;;;;::pc Richard is the best

Where do I start. I first moved to Farmingdale 7 years ago and when we needed some appliances, we have always used PC Richards. The first time we went to Levittown we met Adrian. He is a friendly, charismatic and patient soul. He is not a typical used car sales men like the other brick and mortar types. He took the time to listen to our story for what we were there to buy and gave us many options. Always giving the bigger picture mentality. I am big fan of buy once, buy right but i am also a purchasing professional in my everyday life so i love to research and haggle. Adrian always gave us a fair deal. We have since bought major and counter top appliances, tv's, firesticks, apple products and even a small fortune in Yeti mugs. Adrian is not the only bright spot, The front end of the store and the stock crew have always been kind in helping finalize any transaction we have had. This includes the Warehouse in Farmingdale. Sorry for such a long review but i think it is worth it. The fact that PC Richards is still operating I believe 115 years when other big box electronic stores are either long gone or a bear to deal with is a testament to their service and pricing. Thank PCR from the Taylor Family read more

I have been a long time customer and just spent money on stove ,dishwasher and refrigerator. The arrival of the refrigerator was yesterday . When I examined the refrigerator I noticed there were no protective coverings along the sides or the back . The sides came scuffed with a dent . I sent a request to customer service still waiting for a response. I felt the need to warn future buyers stay away . The salesperson was quick to make a sale but I have tried to reach out to him for assistance and no response. Very disappointing. Poor customer service! read more

If you're coming here for a TV, a laptop, or a cell phone it's not worth the visit. If you're coming here for a stove, fridge, or other sort of appliance it's totally worth it. My oven decided to die recently, luckily it decided to shit the bed during Black Friday sales. I first scoped out prices online and PC Richard had the Samsung range I wanted for $400 off! I proudly walked into the store, found the stove I saw online, and got the attention of a sales associate. Mo, my sales associate, was super nice and helpful. He pulled up my account and worked with me to get financing and delivery. Luckily, I don't host Thanksgiving since my new range is not arriving until Friday. The trip was quick and painless and I'm happy with the price I paid after all was said and done. So why 3 stars? Well the lack of electronics. I've always come here for washers, driers, and now ovens but I'm always left somewhat disappointed by their lack of electronics. I also dislike that the sales associates will sometimes follow you around even after you make a purchase. This is still a great location to get your appliance fix, though. And their sales are awesome! read more

Whenever we're in the market for an appliance, computer, electronics, etc., my husband does ALOT of comparison shopping and research first. Believe me, in the end, we could probably write our own Consumer Reports on what we're looking for and we always find ourselves at P.C. Richard's anyway. Every manager or salesperson that we have dealt with here has always been extremely friendly, helpful and knowledgeable. What I like the most is that we never felt like we were being pressured into purchasing something so they could just make a quick sale. I've dealt with salespeople like that in the past and would just walk out the door. They are the complete opposite here. We've purchased our computer, digital camera, Ac's and our newest addition, our HDTV all from this store. Our salesperson actually saved us almost $500 on the TV by suggesting we consider purchasing the floor model vs. one that was boxed and in the warehouse. Granted, the newer model was coming out the following month, but everything you purchase nowadays gets outdated pretty fast anyway. It was a no brainer on that one and the TV was in perfect condition. This store is always immaculate and fully stocked. Plenty of parking in the front and back as they're located right next door to the Tri County Flea Market. I also like the fact that they will match any competitor if they carry the same product at a lower price and will credit the difference of what you paid if P.C. Richard's drops their prices within the month of your purchase there. Just show them your receipt as this has happened to us once before and they did credit us. So, now we're in the market for a new barbecue and my husband has already begun to hit those books and collect those flyer's, but, I already know where we'll end up buying it from!! read more

We just had a great expierence with Mario in the major appliance department. We purchased a washer and freezer at a better price then we expected. We were treated with respect and promissed delivery tomorrowSunday with NO delivery charge. Not high pressure sales tacts. We came in with a product choice in mind and were complimented on our choice and shown documentation supporting our choices. We were offered extended warantees which we had already decided prior to shopping we would purchase based on complexity of rodays apppliaarioMnces. We were in and out in less then an hour. Great job by Mario who said we has been with P C Richards for 15 years and apparently knows how totreat cusomers properly. Thanks for a GREAT SALES EXPIERENCE AND PRICING. read more

Talk about an easy and painless experience. I needed a new washing machine and right away was helped. Any question I had was happily answered and the staff was extremely helpful. I was in and out in less than 30 mins with a new washing machine scheduled for delivery (not to mention is was on sale!). I made out like a fat rat read more

Carson, is one of the many managers at P.C Richard & Son. But boy does he stand out from the rest. He's always willing to help and find you the best deal. You won't pay too much if you see this gentlemen. I highly recommend him, as well as his pleasant and knowledgeable associates. In a world of e-commerce people tend to forget about the local economy. They tend to forget about their neighbors that work at these locations. Instead of clicking that mouse why not go old fashion and visit your retailer down the block. Come haggle with your local business man, make a friend! They have a show room where you can feel and touch your goods. They're real and sold by real people! You can see in real life what they are and see if it's really what you want! No return shipping labels here! Come to the giant, with the giant parking lot front and real with east exit and entry if your not physically inclined. You can be the rest or be the best like this place! Offering the best deals and the best people around! You can get a $20 toaster or a $20,000 dollar range, that's called " the soup to the nuts!" That got it all so come on down and try it out! read more

Subrul Huda helped us out so much on deciding which tv to get. He was very knowledgeable on the products

a sales representative by the name of Mario helped me and my boyfriend out two weeks ago & I need the employer or owner of this location to know how great of an employee he is! This man really went out of his way more then any experience I have ever come across. His positive energy radiated from the moment he greeted us & his knowledge of products, opinions, and general sense was more then I could have expected! Salute to Mario thank you for such a great experience read more

I dealt with a salesman named George. He was pretending he was busy on the computer and didn't want to deal with a sale. I told him I had two wall air conditioners that needed to be replaced. The units I had were big old ones from the early 90's and they were overkill in my house. I picked out two units, purchased them. He told me to just check the size when I got home. I got home and measured, the new ones were two inches smaller (width) he said they can only close up one inch. He told me to call a handyman. I said Id rather just remove the old a/c's myself and I'd like to cancel the order. He hung up on me! I called back again and he said he didn't hang up on me. I said cancel my order. He again hung up on me. I called my credit card company to cancel the transaction. Reported this to their main office. They must hire people off craigslist. Unbelievable. Horrible, I'll never come here again. read more

Appreciate that they take care of Veterans, Active Duty and their families. Adrian went above and beyond to get me the perfect replacement for my Microwave that died after 12 years of very hard use... I purchased this at the same PC Richards. This past summer they replaced My two old A.C. with state of the art units saving me money on the units and on my electric bills!! Highly recommend this store and this team. Felt very safe in the store everything was clean all were wearing masks. The new microwave was just installed and the guys were great, clean, neat, quick and wore masks!! Love this store!! read more

I will never use PC Richard & Son, I bought the extended warranty in 2018.My dishwasher broke on 10/31/2021. I called Pc Richards on Nov.1st and the earliest they could come was today.Nov.11th. Now the tech from GE came and of course hs to order the part which won't be available until Nov. 29th after Thanksgiving. Funny how the push the extended warranty on you but then do not care to take care of it in a a timely manner, I have called The store directly and their customer service dept. Of course nobody can speed up the 2nd service call. GE is USELESS also. I WILL NEVER BUY FROM PC RICHARD AND SON AGAIN.I would give zero stars but it will not allow it. read more

i have a refrigerator still under warranty and it stopped being able to hold temperature. we had a repairman out who said he knew what the problem is and ordered the part. came back and fixed it (so we though) a week later. fast forward a week or two and exact same issue again. I've called several times being told i will get a call back to schedule a repair visit, no call! I've gone online to schedule my own repair appointment, thought it was scheduled for two days later just to have it changed to two weeks out. I have three children and haven't been able to buy groceries to keep cold in weeks and im absolutely sick of it. I'm trying to keep things cold in coolers to be able to feed my children. I will never buy from them again because no one honors their warranty and getting just halfway decent service is impossible with them. The second they find out you're calling about an issue they don't want to be bothered. do not spend your money here! especially on expensive appliance, go somewhere with better service and to someone who will give great service even when you have an issue and won't give you the run around while you basically throw money down the drain with food going bad constantly waiting for a repair that seems to never be coming! now on week 4 without a working refrigerator. read more

Very good experience today at store. Worked with Pete and purchased new TV and exchanged a dishwasher that had been under extended warranty. Efficient and not pushy - left a satisfied customer! read more

Dan, thank you much ! I was so anxious a few weeks ago on my way to return an air conditioner that wasn't running properly. You were friendly, accommodating and took the time in assisting us in another unit all ready for next summer ! Great teamwork PC Richard, thanks for being in our community ! read more

Friendly, knowledgeable and prompt service from the staff, all while maintaining safety Covid19 procedures. Was assisted by salesman Ernie who made purchasing a new fridge seamless. He set up the delivery appointment which turned out to be on schedule as planned. Also very impressed with their delivery service and crew; they worked efficiently to set up and remove my old fridge. Will continue to stick with PCRichards in Levittown for my home appliance needs - nothing beats competitive prices with excellent customer service. read more

Clean, great selection, and knowledgable sales staff. They offer next day delivery and you can find your time window the night before! Sales person showed me the brand new tempurpedic pillow and it has changed the way I sleep! Would recommend this location. read more

Do not bother going to any store , first you need to wait in line , then sales people they are rude and not interest in selling and then follow you everywhere including into the toilets. They lost my business after 40 years. read more

This is regarding the appliance service generated by PC Richard's Service plan. It Sucks. I have issues with my Samsung Refrigerator. it isn't keeping cold, my food is going bad. On Wednesday, I set up an appointment for the repairman to come today, Friday, to repair my fridge. Well, I called to get my time frame Friday morning and was told that the repair service was booked and couldn't get me in today. WTF!!!I took off from work and my food is spoiling. Next Tuesday they said...NO...I am not taking off work again to have them decide not to show. In the interim, who will pay for all of my groceries. Sure, those service contracts are great to have, if the store stands by them. Still waiting for follow up to reschedule me...Ridiculous read more

Tom was a pleasure to deal with. When I come to get something, it's always available. Love this place. When I shop elsewhere in stock merch is always a problem, not here. Staff is so nice and knowledgeable. Love this place. My salesperson was great. He had so much knowledge and educated me on what mattress to by for my problem back. This guy is a gem in the field of stones. read more

I bought a refrigerator and also the 5 year extended protection plan for this appliance from pc Richards. One of the freezer draws cracked near the track, so the drawer does not open freely. I have a 5 year protection plan, easy fix, just need a draw replaced on my expensive refrigerator...I was told drawers are not covered and I'm on my own. Myself and my family have bought countless appliances and items from pc Richards over the years, most with extended service plans too.... not anymore. Think twice before wasting your money on the protection plans they offer, something so simple I get nothing, no help no draw, Not a happy customer! I may have to shop somewhere else now. read more

I placed an order on PC Richards' web site for a TV. I placed the order and paid for it without any issues. Due to the corona virus I chose to do curb side pick up which made sense. When I got to the store there was a sign asking to call and someone would help me. A salesmen named Mario answered and asked who my sales rep was, I told him I bought and paid on line. He was not able to find my order, to be fair I did not have an order number but with all the information I gave him, he should have been able to help me. After going back and forth with him and still unable to find it I gave up and left. When I got home I went on line to see if I made a mistake with ordering it but the order was placed and my credit card was charged. I called Amex and canceled the charge and will go to Best Buy for the same TV at the same price. One would think this would have been an easy thing to do with curb side pick up but PC Richards still has some bugs to work out read more

Went into the P.C. Richards in Levittown. An Indian salesman approached my husband and I. We just needed vacuum bags. This guy was the poorest excuse for a salesman. He showed no interest whatsoever. He gave us a model #(which was the incorrect model # we later found out) and told us they didn't carry it there and we'd have it order it online. We found a vacuum bag there that my husband said would fit our vacuum cleaner. That somehow irritated our rude salesman. We purchased it and as we were walking out he was conversing with a co-worker about how we were going to be coming back to return the bags. He must have said it three or four times so we could hear it. WRONG....the bags fit. This incident happened about a couple of months ago so this is not that recent so I'm not sure this ignoramus is even employed there anymore. This man was obnoxious and totally unprofessional. Greeting us when we walked in and then talking about us on our way out. Class act....must have hired this guy right off the street. read more