Needed a new mattress a bunch of my peers in Franklin Square said go to Mikey Mattress... well they…read moredid NOT disappoint!!!! We met Doreen who was most informative about the different types of mattress let us try a bunch of mattress until we decided on the one we were happy with. Doreen and Mikey gave us a very reasonable offer we couldn't refuse and the mattress was delivered the very next day!! We are so happy and highly recommend Mikey mattress. Thanks a million! The O' Connell's

There's a reason for the 5 stars reviews. If you're looking for a mattress, this is the only place…read moreto go. The absolute best business model you could possibly deal with. His customer service is better than outstanding. You can't beat his prices. You cannot beat his customer focus and If all businesses emulated him, we would live in a much better world. I have never met anyone with that high degree of patience and understanding. Just an added note. He is accredited with the Better Business Bureau.

We visited Mattress Firm about two weeks ago. We met with a man name Jason. He was extremely…read moreknowledgable and helpful. We told him what our budget was and what we were interested in. He escorted us to many affordable mattresses. We decided on purchasing a Nectar mattress. The price was a little more than what a competitor was offering, so Jason met their price. He also gave us a great deal on the second mattress. Delivery was scheduled for the that Friday; however, on Friday, we were told it would not be delivered until the following Wednesday. We were disappointed. Mattress firm did not want a disappointed customer and compensated us for the change in delivery. We were extremely delighted. Two delivery guys arrived on Wednesday. They were friendly and efficient. Our mattresses are comfy cozy. We would definitely recommend them, but honestly, we were sold on the customer service!

I had an excellent experience I was helped by Scott who was extremely knowledgeable and helpful I…read morewould highly recommend him and my experience at Mattress firm carle place!

The Bedroom Source is what an ideal "shop local" experience is all about…read more We were looking for a rocking recliner and travelled out to Carle Place, which is seemingly a suburban mecca of many furniture stores in a one mile radius. Of nearly ten stores, The Bedroom Source's service and selection stood out, as there was no rush or pressure and plenty of high quality curated furniture to choose from. Unlike other stores, the employees here were more consultative. We found an option we really liked and Kelly helped walk us through the process and expected delivery. She gave us great personalized service and was very communicative throughout the whole process. In the end, the recliner was delivered even sooner than original anticipated, and we are very satisfied with the quality. Even the delivery experience was positive -- I'd never seen such an upbeat delivery driver. In a world of big box stores and cheap products, The Bedroom Source is a great reminder that shopping at a local family business can give you a great product with a great experience and a great price. We would definitely stop by for other furniture needs.

I would give 0 if I could. This place never delivered my bed, never called to update me about the…read more"delays", and I had to go in person since they never would answer their phones. I was going crazy going back and forth in person to get a refund- first the machine didn't work (now I'm convinced that was not true) and when I went back in mid April, they just had a printed sign on the door saying they're closed. The sign has been up for weeks. It is a full month later. They have disappeared completely. Awful. I put a deposit down in November, it is now May. I have no bed and nor did I get back my deposit. Looking to get a group together to take action as I am sure I'm not the only one in this position.

I just purchased a full size memory foam mattress for my teenage son and my overall experience was…read moregreat from beginning to end ... I was given a very good price for a great quality mattress , my son said he slept great in his new bed and they delivered it set it up and took his old bed out and it was all done in ten minutes.. thank you again :)

A bit confusing since there's two walled entrance and looks like the same owner owns both sections,…read moreone for Sleep Gallery (left side) and one for AK Furniture (right side). Someone can correct me if I'm wrong! There's also a private parking lot around the corner, which is convenient. This mattress store seems to specialize working with customers of Korean descent. They specialize in selling Sealy's products, including Tempur-Pedic and Stearns & Foster. Being a traditional mattress store, they tend to sell higher end mattresses rather than pure foam, vacuum-sealed mattresses. You can also buy bedding furniture, such as mattress frames, drawers, night stands, and mirrored dressers. Delivery and assembly is covered as well, which is a huge plus!

I just returned from purchasing stearns and foster from Jake at sleep gallery. 1. He was very…read moreknowledgeable and professional in his help to choose the best mattress for my parents. 2. He gave us different options to try and importantly asked what budget we were working with to ensure he respected our purchase and time. He answered all of our questions and made sure he took his time explaining the different products, quality, warranty etc. I've lived in different states and have been to multiple mattress companies and this place has been the best customer experience, I've had in mattress industry.Thank you Jake and can't wait for my parents to love their mattress!

Shopping for mattresses on a Spring Saturday is not my idea of a fun time - but - Ed Truzzolino at…read morethe RVC Mattress Firm location made the process a breeze. Ed was knowledgeable about the products (patiently explaining the pros and cons of various models at various price points) and helped us identify the best mattress for our budget - with no high pressure or annoying upselling tactics. Will recommend Ed to friends who want a square deal! Thanks, Ed.

Ordered a mattress and box spring and when it arrived on July 19, it was clear that the box spring…read morewas not needed and the delivery crew loaded it back on the truck. The box springs was even taken out of the original plastic wrap. I was told it would take 3-5 business days for the credit to my AMEX for the box spring to appear. By July 24, the credit ($271.87) was not on my AMEX nor was it in their system. On July 24 I spoke to the store manager, Sanjay, where I bought the merchandise he indicated it should appear soon. On August 3, there was no credit to my AMEX account and in speaking with the store manager again, he indicated that there was nothing he could do and that it was something that "corporate" needed to address. He gave me a case number and indicated that "corporate" would be in touch within me in 48 hours. As of Aug. 6, I had not been contacted so I phoned the local store again. I spoke with the person who sold me the mattress, Daniel, who indicated he would look into it. Later that morning, I spoke with him and at that time he noted that I should see the credit by next Friday, August 15, about 20 days after I had the box spring returned. This should be simple credit transaction not requiring multiple follow-ups and resolving the matter as promised (i.e. in 3-5 business days). I phoned the customer service number on August 6 to check on the status of the credit but, the prompts would not allow me to do so. And I was unable to speak with a person to resolve the matter. Similarly, the live chat online feature could not provide any information on the status of my case and the related credit. It's 2025! We can order items online, receive them the same day and if needed return them through a smooth process (e.g. Amazon) with no customer friction. Mattress Firm and its parent company are negligent in resolving a simple crediting of funds. Perhaps they are just taking the "float" on the credit amount which I suspect is quite large when you add up all the refunds. Whatever the reason, I won't be shopping there again and I would urge others to strongly consider other options for purchasing a mattress.

Kayla was such a sweetheart. She let me take my time and acknowledged + respected that purchasing a…read moremattress is a big commitment. They don't earn commission so it was completely hassle free. I didn't feel pressured to make my purchase (even though I totally did!) She even ket me know about an upcoming sale to give me the option to come back on that day. Would highly recommend stopping by here and trying these mattresses out!

I am so excited that there is a purple showroom inside Roosevelt Field Mall, Garden City. My first…read moretime visiting this showroom was a great experience. As soon as I walked in with my toddler son, we were greeted by a very kind and polite employee who offered us samples. The showroom manager came over to also greet us then explained the benefits of their mattress and also educated me about their products. I left with two pillows and I am definitely returning to upgrade my son's mattress and my own. The service was amazing. Thank you for an amazing experience. Also when you get a full experience like I did you will understand that you're ultimately saving a lot of money in the long run.

Not sure why this place has so many bad reviews! (Haven't read it) but every time we come we get…read morenothing but great deals and great services! No matter if we come for an entire living room redecoration or just for ONE single item like today. The service is always top notch, thank you Stevens for helping me find a cozy reading chair today! Can't wait to be back when we are ready to redo my daughter's room. I buy here because I know I won't have headaches, if I have any problem, they are QUICK to fix it.

I recently went into the shop to purchase a sofa recliner. An associate came up to us that we…read morepurchased from previously. We had nice conversation and she brought us over to the section that had what we're looking for. After looking at the selection with a brief discussion with the associate she determined that we weren't going to buy anything at the time and she walked away. It's as if she knew she wasn't getting commission so why waste my time.

Bobs always has great service plus the treats for my kids. Good quality furniture at consistent…read morelowest prices

Let me tell y'all about my rollercoaster experience at Bob's Discount Furniture in Freeport, NY…read morebecause, baby, I walked in there READY FOR WAR. I had my armor on (read: my best "I'm not here to play" face) because, after all the customer service drama I've endured with Bob's, they had sent me a check for--wait for it--99 cents. Yes, you read that right. A whole dollar minus a penny. It cost more to cut and mail that check than to just refund me properly. The audacity! So there I am, mentally prepared for a showdown, walking in like, "Let's do this." I was greeted at the door all polite-like, and then they sent me to the back to see the manager. Enter Rebecca, the store manager, and I thought, Here we go.... My style is to lead with a smile, you know, kill 'em with kindness first, just in case that's all it takes. And y'all, let me tell you--Rebecca completely flipped the script. She greeted me warmly, looked up my info in the system like a total pro, and didn't even blink when I handed her the legendary 99-cent check. I was fully expecting an all-day back-and-forth battle, but nope. Rebecca handled everything in seven minutes flat. Seven minutes! I had cleared my entire schedule for this nonsense, and she resolved it so fast I barely had time to get annoyed. Not only did I get my money back, but Rebecca single-handedly restored my faith in Bob's customer service and, honestly, humanity. The whole experience gave me whiplash--in the BEST way possible. Oh, and let me not forget: I've got pieces from Bob's that I bought years ago, and they're still holding strong. The SOLID WOOD furniture (which is what I have)? A+ durability. The customer service? Thanks to Rebecca, it's back on my nice list. So if you're ever at Bob's in Freeport, ask for Rebecca. She's the real MVP, and thanks to her, I'm back to being a loyal Bob's customer. Just please, Bob's--no more 99-cent checks.