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    Ashley Store + Outlet

    1.9 (186 reviews)
    Open 10:00 am - 9:00 pm

    Ashley Store + Outlet Photos

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    Finally! Thanks guys!
    Gwenny C.

    Great service, great experience! My boyfriend and I purchased a home recently, so we've been shopping around for a dining set. After looking at a few things online and being disappointed by some oddly textured, fake-looking wood peices at another store nearby, we found a beautiful, real wood set at Ashley and were assisted by Curtis. Curtis is the best! He was super friendly and very helpful. We were toying around with the idea of mixing and matching different chairs with the dining table, and he graciously took us around the store, discussing pros and cons of some of our chair options. He was very honest and helpful in discussing different tones of wood, fabric, leather, etc. In the end, we decided to stick with the matching chairs. While waiting for the paperwork to be printed, he brought us each complimentary coffees. After everything was said and done and we were about to leave, we decided to inquire about an additional bench option. Curtis came back with not only the name and item number, but also measurements and weight and price, simply for our reference. He was so helpful, we decided to just add on the bench, too! :) We would definitely come back and work with Curtis again for any of our future furniture needs!

    Warranty from Florida, Ashley furniture store uses.
    Joey O.

    I wish I can give a better rating because the quality is pretty decent. The issue I have is selling people insurance/Warranty for furniture but the warranty is not really covered ever! They will not replace your damaged sofa, bed, or anything. The technician who came to my home was very nice and was brutally honest with me and said it's 99% chance they will rather have a tech come fix it then replace it. The email I attached here is proof they will never replace or repair anything. Which is sad because after paying over 9k in furniture you will think they will help their customer. I just want to warn others please don't fall for the warranty policy, IT DOES NOT EXIST !

    Vanessa S.

    Do not shop at Ashly furniture. Your better off going to Roseavelt ave and buy the cheapest furniture and it would be better/ last longer than this place. We purchased a dining set from there, no even 2 years later the leather started to peel. We were sold a platinum warranty and told everything was covered from rips to scratches no matter what. What a scam and flat out lie. 2 grand in the garbage. I would also like to add we barley used it. Mostly on holidays and family dinners. A total of 2 dozen times, at most.

    Missing piece -- cushions fell off every 5 seconds until the rest of the sectional was there.

    Don't even bother browsing or doing business with this store/company. Bought a specific sectional and THE MOVERS damaged the piece. Put me on the phone with customer service gave me the option to keep it and have someone come to fix it. I opted to decline the piece because with the damage they would need to replace anyway. Fast forward to 5 phones, a visit to the store, texts with the salesman, a call from the manager and customer service -- nothing was done. THE MOVERS AND WAREHOUSE put the wrong piece in the computer that I declined... EVEN THOUGH I SPOKE WITH CUSTOMER SERVICE FROM THE WAREHOUSE ON WHAT PIECE. It took 2 WEEKS to then get that one piece THE WHOLE REASON I BOUGHT THIS SECTIONAL, to arrive at my house. It is now 3 WEEKS since I've spoken with Marlin, apparently a manger (but the lady in the store stated Racquel was the manager???), to get back to me about refunding the one sectional as well as the delivery fee they made me pay $500+ for. Do not waste your time, money, or effort... you will be disappointed & left with a headache. Buyers remorse is real on this one! I wasn't even going to post a review because I feel one bad experience should not ruin a business but based off other reviews, this business sucks. UPDATE: the customer service offered me $100 (HALF of the delivery fee). Pathetic for a $2600+ purchase and they can't even refund the full delivery fee. ESPECIALLY since the delivery/warehouse messed up. They can keep the $100!

    Beautiful couch has arrived! Can't wait for the matching loveseat!
    Terri G.

    We ordered our furniture from our salesman, Jeff Post in December. He was great to deal with, in fact gave us his cell & email address should any issues arise. Boy, did we fall for it! We were told the furniture was in stock & would be delivered within 4 weeks. Well, we are now in the middle of February...and no furniture. Every time I call customer service they give me a date that's 3 weeks out-seems like bs to me! We paid in full for the furniture, donated our living room & moved with no living room furniture thinking our new furniture would be arriving quickly. Customer service gives you a phone number to call the store manager that only brings you back to customer service again. I recommend that you purchase your furniture elsewhere-where they tell you the truth. Update 3/11/2021: We have received both pieces of furniture-as you can see, our living room looks beautiful! Thanks to Austin from Ashley Furniture for all his help. He has made me reconsider-I do think I would shop at Ashley Furniture in the future.

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    2 years ago

    Horrible couches. Sadly my couch did not even last a year and cushions were replaced 2 times. Not worth the money.

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    3 years ago

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    3 years ago

    Still no response from the store!!!! I've been told multiple times that I will be contacted as per customer service, but still nothing...

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    4 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    Wow. This customer service is the worst I've ever seen. I can't even put into words how frustrating this store is.

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    4 years ago

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    Page 1 of 5

    Ask the Community - Ashley Store + Outlet

    Review Highlights - Ashley Store + Outlet

    Our sales rep peter Satir took so much time explaining all the options the pros and cons...

    Mentioned in 2 reviews

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    I was impressed by the quality of mattresses in the store and I in fact bought one too and I…read morereceived the highest of respect by the people that worked there kudos to the customer service team for helping me out with my order and I am very impressed!!!

    -----Talk to Sam, the Sleep Enthusiast (20+ years of experience)-----…read more *Friendliest and most patient guy, very professional *Most knowledgeable and educational *Not pushy, never rushed, always engaging I recently purchased a Tempurpedic ProBreeze mattress. I have scoliosis and was on the market for a mattress that will help alleviate my back pain, which has increased since the pandemic started in March. I had the pleasure of speaking with Sam, who let me test several mattresses, while engaging me in conversation about mattresses, mattress technology, sleep, comfort, back pain, and life. Sam is much more like a sleep enthusiast than a salesman. If you're in the market for a mattress, or if you're simply interested in learning about sleep technology or improving your sleep, I highly recommend going in and talking to Sam. He never pushed a sale on me, never made me feel rushed (and I was there talking and testing mattresses for a long time), never like a customer, and never felt he didn't care about how I'll sleep. My experience felt far more like learning about sleep, comfort, and back support than it did shopping for a mattress. Sam was always happy and interested to talk with me, answer my questions, respond to my concerns, shed advice on how to improve my sleep and back pain, and engage in conversation about quality sleep. When he didn't know an answer, he didn't pretend to, but he still engaged me in conversation and looked for answers. For me particularly, Sam helped educate me on everything that could help reduce my back pain, patiently and diligently, I've had scoliosis since elementary school, and I was not simply looking to buy a mattress. I was looking to learn about sleep technologies (pillows and mattresses) to help improve my back pain and pressure support. I almost made a horrible mistake going for a much firmer mattress, too firm for my weight, but Sam guided me in the right direction and I am getting great sleep and reducing my back pain. I don't give my business to anyone. I gave my business to Sam because he is extremely personable, patient, passionate about helping people improve their sleep, and knowledgeable. Sam has been selling mattresses for 20 years. He really knows his stuff, and not just currently, he knows the history, different technologies, how things have improved, what will meet people's needs. I am more than happy to have given it to Sam, and I highly recommend Sam for anyone looking for a new mattress or interested in learning ways to improve their sleep.

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    The Bedroom Source - Baby nursery furniture, dark brown

    The Bedroom Source

    4.1(45 reviews)
    0.3 mi

    The Bedroom Source is what an ideal "shop local" experience is all about…read more We were looking for a rocking recliner and travelled out to Carle Place, which is seemingly a suburban mecca of many furniture stores in a one mile radius. Of nearly ten stores, The Bedroom Source's service and selection stood out, as there was no rush or pressure and plenty of high quality curated furniture to choose from. Unlike other stores, the employees here were more consultative. We found an option we really liked and Kelly helped walk us through the process and expected delivery. She gave us great personalized service and was very communicative throughout the whole process. In the end, the recliner was delivered even sooner than original anticipated, and we are very satisfied with the quality. Even the delivery experience was positive -- I'd never seen such an upbeat delivery driver. In a world of big box stores and cheap products, The Bedroom Source is a great reminder that shopping at a local family business can give you a great product with a great experience and a great price. We would definitely stop by for other furniture needs.

    I would give 0 if I could. This place never delivered my bed, never called to update me about the…read more"delays", and I had to go in person since they never would answer their phones. I was going crazy going back and forth in person to get a refund- first the machine didn't work (now I'm convinced that was not true) and when I went back in mid April, they just had a printed sign on the door saying they're closed. The sign has been up for weeks. It is a full month later. They have disappeared completely. Awful. I put a deposit down in November, it is now May. I have no bed and nor did I get back my deposit. Looking to get a group together to take action as I am sure I'm not the only one in this position.

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    The Bedroom Source - Baby nursery furniture, light gray

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    The Bedroom Source - Baby nursery furniture, white

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    Craig's Beds - Craig's Beds As Seen In The New Yorker Mag
  https://www.newyorker.com/magazine/2018/07/02/midtowns-mattress-speakeasy

    Craig's Beds

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    My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

    Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

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    Craig's Beds - A photo of the inside of Craig's Beds Mattress Store .

    A photo of the inside of Craig's Beds Mattress Store .

    Craig's Beds - A view of the inside of the Craig's Beds Mattress Store

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    Craig's Beds - Our mattress store is on the second floor of 246 west 38th street NYC

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    Raymour & Flanigan Furniture and Mattress Store - Garden City show room

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    2.9(122 reviews)
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    If you are looking for an affordable piece of furniture, look no further than Raymore and Fallingan…read morein Garden City. There are many styles to choose from, almost guaranteeing you will find a new piece you will love. The staff is very friendly and ready to help in any situation. The person who help d me was Raymond Jean. I had all these ideas for my space and he helped me narrow down and find the right pieces that not only looked great but also fit my lifestyle. I ended up getting the Harlin Coffee Table with two benches and the Sheffield Dinning table with four chairs and a bench. I would absolutely recommend Raymond and the Raymore and Fallingan in Garden City.

    This will probably be the shortest review I've ever done. I went into the store after seeing the…read moreStarlight sofa online. I wanted to take measurements to see if it'll fit in the house and order it As soon as I walked in, there was a male worker walking towards the door to leave. As I was asking where entertainment sofas are, he interrupted to say someone over there will help you. I repeated my question because I didn't get the whole sentence out and he said they are around the whole store. He didn't offer assistance although he turned around and did not leave the store. He started barking at other workers asking where people were and saying they were customers in the store. I walked around the store probably about 15 minutes. I stopped at the starlight couch for a good 5 to 7 minutes. No one ever approached, greeted or asked to assist. One worker was about 20 ft from me leaning on the wall. About 50 ft from that was three workers standing and just looking around. As I walked I probably saw about 8 workers in that store. Couch was poor quality anyhow I walked out. Don't want my money .........

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    Lamp

    Ashley Store + Outlet - furniture - Updated May 2026

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