Sleep works was terrific in helping my sons and I choose a bed for my husband who has leukemia. They came and set it up beautifully and when he became advanced in his disease, they came to my house and set it up on the first floor Wonderful company, great customer service read more

If I could give them no stars I would... please read all my other reviews so you know Im thorough and fair. Decided I needed a new mattress and box spring. My wife and I went to sleepworks as Ive done 5 other times for myself and childrens bed. Met Greg and explained my situation. Also explained that the last few times I was there I went downstairs and picked out my mattress and boxspring. I also told him I'd probably be his easiest customer of the day as I was satisfied with my past experience experiences and knew what I wanted. We went downstairs we laid on one queen size mattress in box spray and decided that was the one. Went back upstairs and explained to Greg that we had to finish getting the bedroom ready by painting it and moving things around. We left them a deposit and told them we'd be back to pay for the rest of the set when the room was ready. He said he reserved the mattress and box Ring. Later that week I went into sleep works and met Joe, he stated he was one of the managers. I paid him off the rest of the remaining balance and he said to call Greg on Sunday to set up delivery. I called Greg on Sunday, he promptly said the mattress would be delivered first thing Monday. Monday came and went with no mattress and boxspring. I called the store on Monday evening and got Joe again who explained to me that they don't deliver on Monday and he doesn't know why I was told that but I could have the new mattress and box spring delivered "1st thing Tuesday" After waiting all day Tuesday the delivery guys showed up and carried everything in only to find out they had the wrong box spring. I asked them to go get the correct one since I had been sleeping on the couch for 2 nights. They wouldn't and wanted to take the incorrect box spring back. I refused to let them. They called my "buddy" greg who told them to tell me it would be fixed Thursday, 1st thing. Same story, I got my correct box spring Thursday evening. I spoke with the delivery guy who said "greg doesn't want to talk to me because he knew I was upset. They left and i called 3 times and no one answered. Right before closing i call back from my wifes phone and miraculously now greg answered. I tell him how unhappy I am with the service especially since Im a long time repeat customer. He asks what would make me happy and I said I would like something taken off the final cost. He agrees. I ask if he needs me to come in for my credit card number and he says no, it's on file. Well to date I haven't received anything back and it's been 4 weeks. This place is now run by thieves and liars. I defy anyone to refute what I have said. I have proof. Stay away from sleepworks, there are plenty of other places more honest and accommodating especially when dealing with longtime customers read more

Great value attention to detail and great prices and quality! They will help design your space have pics and medarements they a huge selection beautiful furniture read more

Warning!! Do not buy from this store ! they are not honest. they said they will take care of errors and they don't we received a mattress and it's not the same as we tried at the store there are other issues as well with other products received plus their delivery people made chips and scratches in my brand new painted walls.. I wish I read several negative reviews before I purchased from the store. They are the worst!! read more

Had a great experience with Joe at the Massapequa store. Very knowledgeable! Helped us from point a to z.

I've been shopping for mattresses For a while, Joe Bannon was Very experienced, professional And asked me all the right questions regarding what I needed Explained everything from start To finish, also gave me a great Deal, I'll definitely recommend Joe to anyone who is looking for a Mattress. read more

I purchased the bed from Sleep Works. Best investment I ever did. If you are considering a latex bed.... Best investment I ever did.

the worst experience ever! we ordered a headboard in December. we were notified in January that the one we ordered was discontinued and offered a replacement. we accepted the replacement and were told that it would be on a truck within about a week. when we didn't hear by late February we reached out by phone and text but got no response. we finally went to the store and after 2 trips there we were finally given a delivery date. we waited home all day yesterday but they never showed up. We called the store twice. There was no answer and we left messages but no one had called us back. read more

Avoid Sleepworks if you want to avoid poor service from a. Company who doesn't care about their customers. They sold us a used or damaged boxspring, and have delayed deliveries due to ineptitude from the salesperson for almost 2 months. They couldn't care less that my daughter has no mattress to sleep on and they are not proactive about trying to solve the issue. How this company has stayed in business for this long is beyond me.. read more

Sleep works was our first stop in the mattress search. I wasn't too keen on ordering mattress without testing it out and Sleepworks carried some of those brands (helix). I'm glad we went because we did not like the direct order brands - way too soft! Our salesperson, Joe had us test out several, showed us some clearance ones too since we didn't want to spend a boatload. We went with an Arctic glacier brand and it's been a dream! We purchased it on a Saturday and it was delivered Thursday. We sleep so well now being comfy (and we also got a great deal)! read more

Shady, bad businessmen. We went to pick up our foundation twice on the days they were supposed to be in stock. In the pouring rain both times , alas they weren't in yet. They then offered to deliver for free. The Day of delivery they sent us the wrong foundations (after waiting over a week). The Foundations ( box springs) said "Bob's" on one and "Laura Ashley" on the other. If we wanted Bob's we would have went to Bob's and paid less. Plus they were dark grey...No where's near the color of our King Koil beige mattress we got from them weeks prior. Also, one box spring was torn. Still waiting on the right ones to be delivered. Every time they tell us it's coming, they are "no shows" and have an excuse. Then Blame it on manufacturers naturally. All of it. The mix up, the tear in box spring, the lying about delivery dates etc. Right now my mattress is up against the wall, bedroom in shambles waiting on another delivery that isn't coming. New delivery date is 3 days from now. Should have known when they never called back with a time frame for delivery after two phone calls. They love to play dumb to boot. Never again. They lost a customer. read more

Sleepworks - Mismatched and torn box springs. To say the least - Furniture Stores Near Me - Massapequa Park, New York

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Had a good experience. Greg was patient, let us try several options and guided me to the ones I had researched online ahead of time. Long story short, glad I tested several in the store rather than rolling the dice online. I tried the ones with good online reviews (e.g. Helix Moonlight Luxe) in the store and they were just not supportive enough except maybe the DreamCloud Hybrid which I liked but it does lack edge support (and cost less). Very happy we found the Eastman House Haven Extra Firm which is very supportive and has much better edge support so I went for it (King size). Delivery took 2.5 weeks, but all good. So far so good and I'm happy to say the wife also approves (I was worried). She says her back pain has gone away, which is much to my surprise. It is extra firm and took a little getting used to but has a nice small layer of cushion so it's not rock hard, but we don't sink in like the pillow top we had before. There is an ever so slight "new mattress" odor which I didn't notice at first, and I suspect it will dissipate over time. Happy with the purchase. I'm debating getting the DreamCloud Hybrid for the guest bedroom as it's half the price, but I think the Haven is better overall. read more

Had a great experience in the Bay Shore location initally.. Sleepworks sold my husband and I a defective mattress in the Bay Shore location. We both understand that these things happen, and did not make a big deal of it until we have tried to contact Sleepworks for a resolution, with no answer. Multiple emails and calls, and no response. Horrible customer service. The mattress caused such horrible back pain and we are just looking for either a partial reimbursement or new mattress. read more

Very helpful staff who were friendly and willing to work with you. Can get you basically any style bedroom furniture you want.

My husband and I bought a King mattress from Sleepworks in Massapequa in October of 2020. We thought we were getting a firm mattress but instead, it was an Extra Firm.On our receipt it said Firm. After I few months we went back to the store and the sales person told us that was what we purchased. We told him how unhappy we were with the mattress and it was already starting to sag. Plus we turned the mattress once a month. He advised us it had to be over an inch sag and it was just alittle under that. We were told maybe a pillow top would help because there was nothing they could do. It is now Oct. of 2022 and my husband and I have NOT had a good nite sleep, even with a pillow top ! The mattress is sagging more ! Sooooo unhappy with this product. After spending over a large amount of money thinking this mattress would last, we now have to buy another mattress after 2 years, if we want to get a good nite sleep and wake up painless!!!! To sum it up The THER Symphony Firm M2331 Mattress is a very painful experience. read more

Very disappointed. Don't truly honor their warranty. I have a defective mattress and they won't accept it back, and if they did I would still have to pay a ton of fees for delivery and taking my mattress back. During the COVID times we are not comfortable with people in our home we offered to drop it off and pick up the new mattress. I had to remain the person who works with the warranty twice because she wasn't getting back to me after a few weeks. They offered me to buy the mattress again at a 10% discount. I have a 10 year warranty on it I shouldn't need to purchase a new mattress for hundreds of dollars. Do not go here. read more

Where do I begin. I bought a mattress originally from a big retailer mattress store. It wasn't for me ,so I returned it and started looking for a new mattress. It is so confusing between stores and mattresses to many to compare. Then I realized I bought a futon from sleepworks ,two years ago. Which we love. While I was there I tried a few latex beds. So I figured I'd give it a try and go back to shop for a mattress at sleepworks. Lord and behold i found a latex mattress that I loved. Joe in massapequa went above and beyond to answer questions and took his time with me. I went back a few times and then finally decided on a mattress. The whole experience was a pleasure ,so give it try u won't be disappointed. Ask for joe!!!! read more

After multiple horrible experiences with mattress firm we thought we were going to have no choice but to do business with them. Fortunately for us sleepworks in massapequa was able to give us a higher quality mattress for less and within our price range. Joe worked out a deal with us where mattress firm would not budge and kept trying to sell us a more expensive mattress just because we could 'finance' it. We highly recommend sleepworks and won't shop anywhere else in the future for our sleeping needs read more

Terrible customer service! They never asked about the location that we were going to put our murphy bed, and then when it was time to deliver they refused to even try to deliver. If they won't deliver to an upstairs room they should ask the customer BEFORE they buy where the bed is going to go! They tried to tell us that it would be no problem, but at the last minute insisted on an extra $150 charge to disassemble and reassemble. PLUS the bed was damaged and they continue to give us a runaround about how it will be repaired. read more

I ordered a mattress that met my need for a supportive and comfortable mattress perfectly. Unfortunately the mattress that I received is not what I ordered. Sleepworks assures me it is the same mattress with a different name. That is not accurate. The mattress that was delivered is as hard as a rock; I am unable to sleep on this. Although Sleepworks offered to swap what was delivered with the floor model, this is not a wise option for me during the pandemic. These are nice people. However, you may not receive what you order. read more

I went to buy a new bed, and Anthony in Patchogue was just wonderful. Told me all the information and told me to just lay down and check them out. He left me there to talk to my friend and see which of the many things he showed me I would pick. I went home and gave it some thought and went back a couple days later to order my new bed - one you won't find at just any bed store. These guys leave you alone and don't hover. They let you decide and don't push. So I went in to order my bed and I told the associate behind the desk that I wanted the lower boxspring. I'm short and want my feet on the floor to tie my shoes. I guess I'm part of minority because a high boxspring was ordered and sent. When I called to ask for a swap, I was told I would have to pay another delivery charge. My neighbor was with me and I double checked with her that she heard me say I needed the lower boxspring. So who thinks I should have to pay another delivery charge? I like the store. I like the people. I would highly recommend them. But really? Another delivery charge? Janet White read more

This place Is amazing. The management was super nice and helpful. He was very patient.

Joe in the Massapequa location was very knowledgeable about the latex mattresses.My wife and I purchased 100 latex mattress here .I would definitely recommend Joe and Sleepworks. read more

GREAT! I'm sleeping like a baby! Ive purchased beds from Sleepworks and Mr. P for many years. Always directs you in the right direction, always FAIR and concerned about customer satisfaction. Great and knowledgeable staff- Really cute general manager too! lol Recently they went above and beyond to ensure I was happy, sleeping well and will return for many many more years! Don't go any where else! Francesca :) LI/NY read more

Ok, I'm guilty! I'm usually only leaving reviews for business that don't meet my expectations, my thought process is that you get what you pay for and good service is expected. Let's face it, today good service is the exception. That's why we all read the reviews before we buy, right? So I have to say SLEEPWORKS exceeded my expectations, not by a little, by a lot! The entire process not only was seamless, but was flawless. They helped me find the most comfortable mattress I have ever felt, they gave me a great price but more than that I felt I gained value- The delivery was great- not sleezy not shady. I even priced my deals on the web and yes SLEEPWORKS price was better. So I'm sorry some of the other reviewers didn't have a great experience, sh%#! Happens I guess. I would recommend this place to everyone, even my mom! Thanks Sleepworks keep up the good work. read more

On September 4th, 2017 I was thrilled to finally buy my two year old daughter her first big girl bed. As I am very concerned about natural products, I entrusted Greg at Sleepworks with the best for my daughter. A few weeks later my husband picked up the mattress only to find that a coil had punctured through the top surface of the mattress. Feeling very disappointed I called Greg back at Sleepworks to assist me in remedying this issue. Unfortunately, Greg was not very helpful. After some time passed trying to track him down with several calls, I finally got through to him and was advised to send him pictures of the mattress that he would forward to the manufacturer. After weeks had passed and no follow up from Greg, my husband and I made several attempts to call him back. Finally Greg notified us that the manufacturer Fedex'ed the mattress and Lisa will reach out to us with more information. This actually never happened. Two more weeks passed without Sleepworks, Greg, or Lisa reaching out to us. Naturally, my husband and I were very upset with the service and frustrated that after more than two months passing, Lisa finally called back with confirmation that the mattress was sent out by the manufacturer. Greg, assured my husband that we would be compensated for the inconvenience. When I reached out to Greg last week to follow up, expectedly, it was to no avail. As you put research into the mattress you select, I encourage you to put similar research into where you make your purchase. Never would I recommend Sleepworks to anyone. Hopefully these words urge you to think twice before making a purchase with Sleepworks. read more

The outlet store on Sunrise Highway in Bayshore was a pleasure to shop in. Anthony was extremely helpful and knowledgeable and not pushy. As a matter of fact he encouraged us to stay and make sure we were satisfied with oyr decision. I ended up with a premium mattress at a third of the price. I reccommend this sgore over other chains if you want a good value as well as great quality. read more

I ordered a Murphy Bed from Sleepworks and all the things i requested came as I ordered. The installation was done very well and I have no complaints. I would recommend to anyone to get a bed and all your mattress needs from them. Good people and great service. read more

Shady, shady, shady business! Ordered a twin mattress and was told that it wasn't in stock so they would get back to us within 7 to 10 days to schedule a delivery. After 11 days we called to get an update and were told that they never would have said we'd have a delivery scheduled within 7 to 10 days and that they mattress will arrive "any day now" and that if we don't hear from them by Thursday (14 days after the order) to call them back. Well, they did not call back, so we did. No answer on Thursday. We called again on Friday and got a machine. We immediately called our credit card company to dispute the charge. Well after a week after disputing the card charge we received our first call from Sleepworks (22 days after the order). The man said that they saw that we are disputing the credit card charge and apologized, and that the mattress is now in (how convenient!) He didn't mention anything about a restocking fee, that was left for another call the following day when another man called saying that the mattress is in and they will have to charge a 30% restocking fee! When we called back to argue that this would be unfair they refused to budge. We find this to be an alarming practice as several people have complained about the same thing here on Yelp and on other sites. They take the payment, claim to order the mattress, never call and never deliver it - do they even ever order it? Then they pocket 30% after the order is inevitably cancelled by the customer. Stay away. This is a rotten business. read more

We can't say enough about Joe at Massapequa Sleep Works. He is so knowledgeable, informative. A no pressure sales peson with integrity. We absolutely LOVE the Latex matress we purchased and have never slept better ....truly awesome! !! Big thanks to Joe and Sleep Works. Our cockapoo loves it too...lol read more

This is the #1 store to shop for a mattress. Excellent selection and very fair pricing. No pressure salesperson a plus! Joe B was very informative, patient and professional. read more

As a working mother of two, a good night's sleep is priceless. Everyone knows that it's hard to get a good night's sleep without the right pillow. In my hunt for the perfect pillow, I was shocked to learn that there are a lot of harmful chemicals used to make your average pillow. With that said, I was thrilled to discover that Sleepworks pillows are all made with no chemicals and are eco-friendly, not to mention they are OEKO TEX 100 certified (this basically means that they were successfully tested for harmful substances and their production facility was audited and found to be environmentally friendly). To top it off (pun fully intended), they are super comfortable! They never lose their shape and even always smell fresh (fellow droolers will understand where I'm coming from!). I can't wait to finish writing this review and go sleep like a baby courtesy of my Sleepworks pillows! read more

Stopped by just looking around for a full size memory foam mattress (didn't even plan on purchasing right away). Ended up walking out with the perfect, most comfortable mattress thanks to the really nice and helpful staff who gave us a phenomenal price. read more

My boyfriend and I searching around for an affordable mattress for first apartment. After searching most discount mattress stores, we decided to blindly try Sleepworks. What a pleasant surprise. An overall amazing experience and so glad we stopped in. Not your cheap mainstream mattress outlet but we were able to find something in our price range. Greg, the GM, was extremely kind and helpful and will definitely sell you. Understanding of our budget and very patient. The store itself is gorgeous and has an amazing array of very unique high-end pieces. There is something for everyone whether you want to spend $700 or $7000. Thank you sleepworks! read more

Wow! Great place. So helpful! And, so nice! They fit my budget, and the mattress is so perfect. Finally a store that does not think about the commission, but the customer. Jeff read more

This was the worst experience EVER!! If possible, they would have received a (-)5 Stars. My experience started off great but quickly turned into the worst nightmare ever. I will NEVER shop there again. I ordered a custom made Murphy bed in the beginning of March, 2015 (over $2500) and was told my bed would be ready within 6-8 weeks. I disposed of my child old bedroom set to make space for her new bed! After 6 weeks I called the store for an update to find out the bed wasn't even started. Long story short (the details only makes me relive this nightmare), they locate another vendor to make my bed which took an additional 2 weeks after me making constant phone calls and emails. Fast forward again to May4th, to check on delivery, I am given another extended time. When I complained which as a customer who paid in full for the merchandise (remember this process started March, 7th), I am sent a rude email back in summary Sleepworks complaining about providing me customer service and the work they needed to do to full-fill their obligation to complete my order. Fast forward again to June 1st, I am finally provided a tracking number for my bed with a June 4th delivery date!!! Don't get too excited (that was my mistake); the bed was delivered damaged and unrepairable. So after THREE months I am once again back in the same place. NO BED. As you probably already figured out, it became harder and harder to reach anyone because only 1 person could handle the problem according to them and he started dogging my calls. On June 19th (3 months later) I cancelled my order and went to another company. The new company Breda Beds filled my order and shipped my bed with excellent customer service and the same quality furniture. My new bed was delivered and installed within 4 weeks and my child finally has a bed to sleep on!!! Stay away from Sleepworks!! Avoid the nightmare!! read more

I recently purchased a Cherry Oak Futon Frame and was not impress. A rating of NEGATIVE -10 is being kind. The Cherry Oak Futon frame was not representative of what sleepworks described or promise in the sale of the product. The product that was delivered was not Cherry Oak. The Futon frame was constructed with miscellaneous wood pieces. A request for real Oak to replace the inferior product I received was denied. The sales person Mr. Greg stated; " If you want real Oak you would have to carve it from an Oak tree. " A request for a refund and return of the product was also denied. Mr Anthony Page (Owner) will be hearing from me in court. This is the worst customer service experience dealing with Sleepworks. Sleepworks business practices is appalling, I do not recommend Sleepworks for any furniture or mattress needs. David Brown read more

Just opened Sleepworks in Bay Shore and had the same horrible experience that the person had in Massapequa store had. Mattress doesn't come in, kept changing dates and worse won't give our money back claiming special order, but it was just a twin bed off the floor. Beware of Anthony a sweet talker but not reliable! read more

Very comfortable place to try out your new latex mattress. They went above and beyond to make our experience a positive one. We found them to be more family oriented in their service compared to the big box retailers. read more

We ordered a twin bed for my son 6 weeks ago. They told us it would be one week, maybe 2. They never return phone calls and when we do get them on the phone they tell us an exact date of when it will be there and that they will call us. They haven't ever called us and of course are not being truthful about the date. We would be upset with any store that took so long but it would be a lot different if they would have been keeping us informed, trying to find another solution and maybe throwing in an apology or two here and there. The last time my husband got them on the phone they told the bed was out of stock and gave him some line about how lucky we were that we are getting the upgraded model bed in it's place and that it would be here on Monday (last Monday). So today we are going to the store to cancel our order and get our money back. And then we are headed to another store to get a bed for our son, who has been sleeping on a mattress on the floor for the past 4 weeks. read more