After an exhaustive search for a new mattress and disappointing, to say the least, by top rated mattress companies, we ventured locally to Bed Quarters. We worked w Jim, co owner and chose a Stearns and Foster Cassat mattress. Delivered by their own people!! Note well. Jim's suggestions and our choice have been excellent! We have been enjoying exceptional comfort for the past months and are confident this will continue! read more

As always, excellent to deal with Jim and Bill! I wanted a more supportive bedframe for the mattress I had bought there last year, and they suggested that instead of spending money I did not need to spend, they could just put an additional support bar on the frame that exists. Worked like a charm! Bed feels so much better now and I feel much more secure that it's being supported properly. I always like to shop local, if possible, and stores like this, are the reason to do that! Customer Service is obviously very important to them, and very much appreciated by the customer! read more

If you want a Boutique Mattress store this is a place to visit. The owners are experts in this field and this is my 2nd Mattress purchase from this store in 12 years. They stand behind the products and make the experience. It's like shopping at the " The Shoebox" shoe store for Mattresses. Mattress delivery is next week ! Thank god Thanks Billy Pam read more

You're better off dealing with a family owned business great customers service and stand behind there merchandise, friendly, and helpful prices are great highly recommend read more

Bed Quarters has an great selection of mattresses, beds & accessories. Excellent & knowledgeable PERSONALIZED customer service. Owners & staff are very attentive to your needs. They are patient, answer all questions and assist you to make the right choices for you and your home. They are competitive with pricing and aim to make the customer happy and satisfied. I highly recommend Bed Quarters! read more

Great family owned business. They were extremely knowledgeable, patient, didn't hard sell, and provided service with a smile. Their prices are less expensive then most chains and you get to support a local business. read more

Excellent experience ! Super helpful with picking out the mattress also The delivery was excellent . Chris and Matt set up the mattress and took away the old. Explained everything step by step. I will tell all my friends! read more

I recently purchased a day bed and three mattresses from BedQuarters. I highly recommend them, every part of my purchase and delivery was done with professionalism. Follow through, questions answered quickly and nothing was a problem. I went to another place and they new nothing about the mattress and just wanted to sell me the most expense mattress. I would definitely go back for future purchases and recommend them highly read more

This has been a warm, friendly, helpful and professional experience from beginning to end. Rather than having me spend unnecessarily, the owners listened to my concerns, and came up with a solution that benefited me during this time that my mobility is challenged. The store arranged to disassemble my old headboard and footboard and removed them, and sent a team to set me up with a bedroom that was much more accessible for me. The team that they sent could not have been kinder, they even swept under the bed to make sure the installation was going into clean space. I would not hesitate to recommend this small business that definitely cares about their customers. I am very happy to spread their good name. read more

Thank you Jim and Bill, love my Queen size Stearns and Foster mattress . best price and service ... Delivery team was fantastic ... the only place to buy a mattress ... read more

I always love to support smaller local stores in my neighborhood. What a BIG MISTAKE supporting this store was! A few years ago I purchased a tempur pedic bed from them, spent over $4000.... The first delivery they tried to pass off a different and cheaper base than what I purchased. The delivery guy also felt it was fine for him to sit on my new mattress with his dirty clothes and bounce around! Then after discussing it with one of the owners, he was going to replace the base with the tempur pedic that I paid for (found out this year he did not give me a queen but a double...big problem) The delivery guys were the same guys. The one apparently angry that I told his boss he was bouncing on my bed.... He was angry that he had to wait a bit until I was home from work (which the owner agreed to) When I told them just to be careful and not bring the rusted wheeled dolly in the bedroom for I had just put down new wood floors..... the delivery guy began to scream at me at the top of his lungs! Then he went outside on my front lawn to call the owner (as I did the same in my home) and was making a horrific scene on my front lawn! Eventually he came back in to complete the job (but took all the batteries out of all of the remotes in my room and threw them in my closet .... some landing in shoes I found months later) After posting what had occurred the second owner called me and pleaded with me to take down the bad review. He offered a $200 gift card to a restaurant I never heard of and was stating that the delivery guy had an autistic child (he appealed to the teacher in me) I did not take the gift card but took down the incident ......... I need to note that I was NEVER TOLD that with tempur pedic you could return the bed within a month. My top mattress is bigger than the base and has to constantly be positioned because of the smaller sized base they gave me! Just a horrible experience all around ...... with my medical needs I have suffered since purchasing a bed from them! Tempur pedic the cooperation was extremely upset with their representation of them and could not offer me help due to me never being told of the 30 day policy! STAY AWAY FROM THIS STORE! read more

It's great to see positive reviews however our review is exactly what happens when you have a less than positive experience and have your review hidden on Google..that alone should speak volumes so I'll post it here and I will add to it...the box spring they wanted to charge us to exchange is defective and has actual metal coils in it that no one in this day and age uses anymore...after tossing the mattress out that we bought from them (hope you enjoy our $$) that they refused to take back, we had to buy another that sank on the noisy "new" box spring... Misrepresented products... Charged us not just the difference on an exchange like we were told (which was exchanged due to their error) but taxed us on the full price of the new bed + the difference so, we wound up being charged tax twice for the full price of two beds. Was going to charge us $175 if we wanted to exchange our box spring which I'm told from other retailers is ridiculous as it costs nothing to do so. Second exchange was hard as a rock but said we could exchange again for yet another fee..when we stated we weren't interested in anything else from the store and would prefer our money back they were never heard from again. .. Not a fan..... Response from the owner: - In response, unfortunately if you cant provide us ,(BedQuarters) with your ticket number, last name or phone number, as we asked the last 4 inquiries , we have to come to the conclusion you are not a customer, very simple request Mr/Mrs. one star... We look forward to your response. In Reponse to your last coment- In order for us BedQuarters to satisfy your issue please supply us with your ticket number, last name or phone number to verify that you are a customer. As of now we have no record of your purchase. Lastly, we can agree, people should research before buying. Read reviews .... In Response to the last response, - Mr/Mrs. One Star, Please respond with a ticket number or last name, we dont have a record of you being a customer and its difficult to try to fix this with no reference. You might have misunderstood, but there is no charge to exchange a new boxspring for a different one. If you are un happy with the mattress we will accommodate another comfort exchange at no charge, or even refund your money. But please contact us so we can fix the problem. Thank You Mr/Mrs. "One Star", please respond with your ticket number / Last name so we can review this matter. 1- If a customer upgrades on a comfort exchange they are only charged tax on the difference. 2- There is NO charge to exchange a boxspring from Low Profile to regular or from regular to Low Profile. No charge 3- The price of $175 is the price to purchase a new boxspring 4- new mattresses delivered are always a bit firmer then the samples you try in store which is always discussed with customers. It takes a few weeks for a new Mattress to soften. 5- Please feel free to give us your ticket number/last name so we can look into this. These are not BedQuarters policy's or ways we conduct our business. We have been servicing the community for over thirty years and pride ourselves on customer service and relations. Our replies: All- there was no misunderstanding this was exactly our experience. We were not looking to "purchase" a new box spring since we already purchased a mattress set that had already come with one, we simply wanted a different height and that was the cost we were told it was in order to do so, how else would we have known that was their actual price to purchase a new one? and no record of our purchase? Considering our name isn't on here well that's pretty obvious funny how now that we post our experience publicly you want to try and rectify the issues? speaks volumes as you couldn't be bothered before. These are the final comments on our review. Do your research when shopping. **Ok you keep telling yourself we're not real customers right, yet we know what you charge for a box spring exchange what a joke we don't want to ever deal with you again! unless this is repeated behavior you should know exactly who we are as we tried at first to have you rectify it but you just wanted to keep nickle and diming us, but now publicly you change your tune? No thanks, never again....enjoy our money and we hope you at least sleep well at night! *In response to below - we wanted a simple box spring *exchange only and again we were quoted $175 in order to do so which is exactly why we did not do it. The first bed we got was not what we ordered, the second was too firm and we know they are that way when they come in yet it also sank and at this point we just wanted to get our money back as we did not want to be charged yet another fee to exchange again nor to be forced into picking something out we did not want. There is nothing that indicates final sale yet when we mentioned that they were never heard from again and would not refund. Glad everyone else had a positive experience we did not. read more

I recently purchased a bed from BedQuarters. Bill was great to work with and very knowledgeable. Delivery was quick. The guys that came to install the bed were very nice and made sure we were happy with how the bed was setup before they left. read more

Bill and Jim were absolutely great, wonderful customer, I love my daybed! I definitely recommend BedQuarters product is great and well constructed! Thank you, Mayra and Neil read more

I have been a Bed Quarters customer for a long time and have purchased many beds as well as furniture from Bill and Jim. I have to say, they truly care about their customers. I was having an issue with the last mattress I had bought and was experiencing some back issues and with no questions asked they replaced it with another new one. For me it's not only what you buy but how you're treated and customer service, especially if you're having an issue. I definitely recommend Bed Quarters if you're in need of a comfortable night sleep!! read more

There are no words to describe how awesome our experiences always are when we order beds from Bed Quarters! Every single time, their expertise, patience and ability to sell you exactly what you are looking for, blows me away!! My elderly mom was having trouble getting onto her bed. It was a bit too high. I was under the impression that I needed a lower mattress. When I spoke to Jim, he listened intently on my situation and knew immediately that the answer to my problem would be a new, lower profile box spring! Lo and behold, it was the answer to all our prayers and life changing for my mom!! I had never even HEARD of a low profile box spring. And the thing that really stands out is that Bed Quarters is not focused on making the sale, they are focused on getting you what you need and helping you make the right choice!!! Hard to find a business where such heartfelt interest is their priority. On top of all that, the delivery men, Chris and Matt, are two of the loveliest people you will ever meet! Kind, helpful and so diligent in doing the best job they can while delivery your items! After 5 minutes, I wanted to ask them to stay for lunch! :-) They made the experience so stress free and easy! Kudos to Bed Quarters for having two such professional young men deliver their products. Order from Bed Quarters and you will never be disappointed! Ever! read more

With all the talk of online mattresses being so popular, I seriously considered one. But so many people in our local Facebook group recommended Bedquarters that I started to rethink buying without trying. Bill made us a private appointment and we checked out many mattresses as he patiently waited..masked and at a social distance. We really had a hard time deciding and Bill told us we had 30 days to try it out..so we did..mattress arrived...like the three bears this one was "too hard"...Bill happily let us try again. This time we got a pillow top and that was " just right"... don't even think of going anywhere else. read more

This place is great! They have a big selection and keep plenty in stock! Shopping experience and delivery was quick, easy and hassle free. Purchasing my mattress at BedQuarters was better than I ever had with chain mattress stores and their prices are better too!!! read more

I bought a King Koil king-sized mattress from them in early 2010 without a lot of questions, because I had bought the same brand before. When I came back to them this year with a complaint about it, Bill (I guess he's one of the owners) totally did the right thing! He told me to take photos of the problem. Then he showed the photos to the manufacturer's rep, arranged for me to get me a credit (to which the store itself contributed) for the defective mattress, and sold me a new Stearns & Foster mattress for less than Macy's "best sale price of the year." Bill made this whole process go smoothly and efficiently. Best of all, I didnt have to go to Long Island to get it done. I found Bedquarters on the Internet and worked with them entirely by phone and email (except for going to Manhattan department stores near me to sample the mattresses). I would say that if you follow Bill's advice about how to pick a mattress, you can buy from Bedquarters with confidence. For what more can you ask? read more

Bedquarters, the ONLY place to purchase your mattress! Forget Sleepy's across the street, Bedquarters provided such amazing customer service, that I will always go back there for all my other mattress purchases. I purchased a bedroom set 11 years ago from Bedquarters, and when I walked in, Bill actually remembered me. Who does that? He went out of his way to educate me as to the best choices, and accommodate me, (almost as if I were a family member). He was so professional, honest, & helpful, that made my experience a very pleasant one. Geez, he was so professional and personable that he actually made my day! Forget the greedy "corporate giants" that just see you as a $$$ sign when you walk in. Go to this family-owned business, where the level of professionalism parallels the stellar quality, and reasonable prices! Bill & Jim, you certainly know how to keep your customers happy. YOU ROCK!!!! read more

BedQuarters is a great locally owned business. They offer a great selection and stellar customer service. Delivery service is reliable and well done. We have been buying our mattresses here for more than a decade. It's a no brainer that if you need a quality mattress, this is the place to go. read more

Very friendly and helpful service....great attention to detail. Prices are great and customer service was excellent. I recommend to anyone looking for mattress or bed needs read more

Thank you Billy and Jimmy for your amazing customer service. This is a family run business that knows how to treat their customers and I am extremely happy with my mattress. They are insightful and know their products. Delivery was quick and seamless. These guys know what they are doing and exactly what they are talking about! Thanks again! read more

Purchased my son's Mattress there , great Mattress and a great Price , they delivered it right away, put it together and took the old one away , Great Customer service , thank you so much ! read more

The best place to buy a mattress/bed/futon/etc. I have known Billy my whole life and there is no one more genuine in wanting to do the right thing for you and your family. In a business that can be shady you can trust that they will do the right thing and take their time and make sure you are happy in the end. Wish I had a whole hotel to fill with beds because I know where I would bring my order. Great quality and variety. Better than going to Mattress Firm/Sleepy's or some other place where they just want to sell you a mattress and the guy is gone in a week and they could care less if you're happy. Great prices and service. You can't go wrong. read more

Need a new mattress? Avoid the larger retail stores and come check out Bed Quarters which is family run by two brothers, Bill and Jim. These guys are passionate about what they sell, and will keep your decision-making process simple. First and foremost, they only sell reputable brands (Sealy's, Stearn & Foster, King Koil, Tempurpedic, etc.) at fairly competitive prices, so that you won't leave feeling like you purchased a cheap, low-quality mattress that will only last a couple years. They will educate you on the different types of mattresses, have you lay down on different levels of firmness, and educate you on the materials (coils, cushioning, memory foam, build quality, etc.). I'm very analytical when it comes to purchasing things, and they made my decision so easy, that it only took me a day to think about which one I wanted. For me, that's unheard of!! I hope your mattress shopping was as easy as mine. read more

Truly one of the best sales experiences. Jim and Bill were as knowledgeable as they come on such an important purchase. My wife and I went up to a couple of the larger chains and left with zero confidence that we were making the right choice. We went to Bed Quarters in Mineola and were educated on the types of mattresses that were available. Bill had us lay on several beds until we felt comfortable and were able to make an educated decision based on comfort, brand and price. The customer service did not stop there. The delivery staff were excellent, courteous and were extremely careful in our home. I am happy that we came across the family owned business of Bed Quarters and am truly happy to recommend them read more

Amazing customer service from the time we stepped in the door to the delivery. We weren't rushed or pressured into making a mattress decision and then had progressive updates on delivery of our mattress. Very knowledgeable staff and provided good facts to help us decide. The delivery guys were friendly, not grumpy and before coming in asked where they could wipe their feet since it was raining. We needed to reshuffle some mattresses and they had no problem helping us. Amazing experience and highly recommended! read more

The owners really care about their business and their customers, and it shows. Jim spent a couple of hours helping me pick out a mattress. Unfortunately, the one I picked ended up being too firm. Although 30 days had already passed, he didn't hesitate to let me exchange my mattress, and I only had to pay for shipping. Their delivery guys are quick and efficient. Their prices are AMAZING. Forget Sleepy's and go straight to Bed Quarters!!! read more

I have purchased mattresses several times from Bed Quarters over the years and it never fails that I am pleased with the whole purchase. I recently needed 2 more mattresses for my daughter and granddaughter and the customer service was excellent. The differences in the mattresses were explained and I never felt pressured into making a purchase. I highly recommend this small local store for the outstanding delivery of customer servi read more

I give them 10 stars! This place is wonderful!! Jim was so friendly and very helpful in finding me the right mattress. I have a bad back and leg pain, and getting the right mattress and a good night's sleep is very important to me as I wake up in pain several times a night. This is the third bed my family has purchased from Bedquarters. The delivery guys were very friendly and professional. I have a queen size bed skirt, and they helped me pin it up so it fit the full size bed before they put the mattress on it. read more

These guys prove that good customer service is still alive and only found at your neighborhood store. And their selection and pricing is excellent. Highly recommend!! read more

I recently purchased a mattress from Bedquarter's in Commack. I just happened to be driving on Jericho Tpke and saw a sign for a queen size Pillow top set for 499.00. I went inside the store and spoke to Terry the store manager. He showed me what turned out to be a wonderful set for my daughter who was going back to college in the fall. Terry was knowledgeable about his product. He took the time and the effort to show me the differences of the various mattresses and how they were constructed and each of their features and benefits. They delivered the mattress within a couple of days. The delivery service was excellent. It was easy and effortless. I just wanted to post my approval for the Bedquarters Company. Buying there was a great experience. read more

I'm big on customer service and I must say Bed Quarters has me as a satisfied customer. Usually after you order something, the customer service stops. Not with these guys.... The sales mgr, Peter at the Commack store, is very patient (I went back three times before I ordered my mattress and box spring) The delivery process was very smooth and the two delivery guys were very friendly with pleasant attitudes and they set up my bed very efficiently; they didn't seem like they were trying to rush out.. What a concept, huh?? I ordered my bed from the Commack store but prior to delivery, I called the Mineola store and spoke to one of the owners who addressed my questions very patiently, and then I stopped in to the Mineola store one day and met the other owner who was also very friendly and helpful. I would definitely recommend Bed Quarters to anyone who is considering buying a mattress. read more

not only do you never have to worry if you are getting a top brand at a great price because you are but instead of getting a pushy salesman who wants to rush you so he can move on to his next customer so he can get a bigger paycheck, here you deal with a owner directly who lets you take your time and most of all wants you to be happy. the service is fantastic. my mattress turned out to be too firm but i was able to exchange it. here you can buy with confidence. its worth the trip as i come from queens and this is my second purchase. they really care about their customers and it shows. i would highly recommend Bed Quarters to anyone looking for a new mattress & once you become a customer, you will never go anywhere else again and you will be recommending Bed Quarters to your friends and family as well. read more